— Not very
Staff is not careful. While they understand and acknowledge celiac and gluten allergies/ sensitivities, they are not overly concerned with changing gloves or cleaning surfaces. Ate here once and was fine, second visit I got incredibly sick after 2 bites of a burger with no bun.
— No gluten-free information on the menu
Few gluten free options. Fries are gluten free, but burgers must be served on lettuce or on a plate.
Servers seem unhappy and it reflects in the service. Prices are high for what you get...
The food has been safe for me, everything tastes good.
Best gluten free buns I have ever had! They are super knowledgeable about gf items on the menu, even in the rotating specials. And all of their fries are gf! Definitely one of my favorite restaurants on the planet.
Took three times to get a burger that was not raw. Great frys, gluten free bun was nasty
The safe is overly nice and accommodating of gluten allergy. They change gloves and confirm with you several times the gloves have been changed and care was taken, very comforting! Fries are delicious, burgers are some of the best I've ever had and the GF bun is over the top delicious!!! Then to top it off cider on tap! Hands down one of my favorite places to eat.
— Gluten-free items are marked on the main menu
— Not Much
I had a mushroom burger and sweet potato fries. The GF bun wasn’t that great but, the rest of the burger and the fries were! Didn’t get sick.
Ate there about a week ago- it was ok. GF bun is like a Hardees breakfast biscuit (from my non gf days). It was all cold when we got it (5 mins after scheduled time). Milkshakes were gross (gf and non gf). Didnt get sick- wouldn't go back.
— Not at all
Read here that fries were safe but after eating them I can say they are NOT
— No gluten-free information on the menu
— Not Much
— Not at all
We called ahead before ordering curbside, and also notated twice on our order it couldn’t have gluten contamination. My daughters box was marked, but an hour later and she’s sick :(.
— Not Much
Ordered a gf bun but got a patty with two pieces of lettuce.
I don't like doing negative reviews, but based on everyone's 100% safe votes, I tried this place, and I'm hating life right now. The food was okay but expensive. I had to explain what Celiac disease was and why gluten free was imperative, to the young lady at the register and even though they filled out a red allergy card for my food to be safely made, I was definitely glutened. I would not recommend this restaurant if you have Celiac Disease. I'm not sure if someone there is new, and this was a fluke accident, but they sure jacked me up.
Great options. Dedicated preparation for those with gluten/grain allergies or sensitivity and dedicated fryers. Decently knowledgeable and attentive staff. No negative reactions. Bread is made in house. GF bread is like an old fashioned made from scratch biscuit. My kids liked it but said it crumbles easily. All enjoyed.
A little pricey for a burger, but great food and great options for gluten free. Dedicated frying mde French fries possible and they were from fresh potatoes vs frozen. I had a lettuce wrap and spouse had a gluten free bun. He said it was good. They use a red ticket that screams "allergy" to handling your food, to prevent cross contamination. I would eat here again.
Eaten here so many times without incident. The staff seems to click into gear every time we mention a gluten allergy. They are knowledgeable of their menu and have successfully steered us clear of anything that would make us sick. Their burgers and fries are cooked to perfection on a safe griddle or in a gluten free fryer. They accommodate dairy free customers as well. Whether you get a gluten free bun or a lettuce wrap this is the place for you. I can’t think where else I’d rather have a burger. Seriously though.
Wonderful experience from beginning to end. The gluten free bread didn't taste cardboard-y. Since they don't have onion rings, the fries are essentially fried in a gluten free oil. They even asked if I had a gluten allergy or dietary choice. Can't wait to go back. I am so happy that I have another place that is safe.
While the restaurant is not a GF facility, the staff took great care in making sure I did not get sick. They referenced the allergen menu for the sauces for me, gave me a GF bun for my burger, and I could eat the Parmesan truffle fries since they are not in a shared fryer. The guy who took my order went back to the kitchen staff to let them know of my celiacs so that they would be careful not to cross-contaminate. The food was delicious, and I did not get sick!
Love this place! They have gluten free buns for their burgers and a fryer for the fries.
We sat at the bar and ordered which was much easier to explain my needs! The bartender looked up in the ingredients book they have if the salads had any gluten and said any burger could be made GF! I had no reaction and it was still delicious. I got the mushroom burger with a lettuce bun.
Found this restaurant with my Find Me Gluten-free app. The burgers were great and the staff was knowledgeable with gluten-free practices. They have a dedicated fryer and a selection of fries. Definitely worth a return trip.
WARNING UPDATE: THEIR FRYERS ARE NO LONGER DEDICATED. They now cook hush puppies made with flour in there. After reading positive things about multiple locations nationwide, I called this restaurant to ask their protocols in place. I was so impressed. They start with a red ticket for any allergy and the kitchen staff knows that means to get fresh gloves and fresh utensils etc. Buns are made in-house and are tasty. Tons of types of GF fries to chose from. Staff very knowledgeable and willing to accommodate and look up if anything like a sauce is for sure GF. Have eaten at this location multiple times without issue.
I was very hesitant to eat here based on the reviews on here. However, I went during an off time and had a very good experience. I researched online, as well as spoke with the manager here. He said all of their fries are fried in a dedicated fryer. He said all burgers are safe (sans bun), aside from some of their specialty burgers they do on occasion. They have a gf bun, or lettuce wrap options. I asked about prep of the burgers and the manager said the gluten buns have their own separate warmer. Everything on the grill is gf. I tried the good night/ good cause burger with the gluten free bun, along with the parmesan fries. The burger was juicy with their signature "sassy" sauce. Caramelized onions and jalapenos topped it off. The bun was tasty and soft. However, it didn't quite hold up to being a handheld. The fries were tasty and came with forks to handle the mess. Most importantly, I didn't get sick. I'm not sure how they handle gf in busy crowds, but during this off time, I had a wonderful experience and will be back.
Dedicated fryer for French fries. They fill out a Red Food Allergy form for your food once you identify your allergy and have a separate space for food preparation. Would eat here again, it was great.
Just had my first experience here. Best gluten free burger I have had in the last 5 years. Bun is delicious and burger moist. I am only in town a week but I will be going back again.
I tested the GF hamburger bun with my Nima Sensor and it tested safe. Had a classic burger and French fries, which they said would be fried in a separate fryer. My food came out marked with a red allergy ticket. It was delicious and I had no side effects at all.
Nice place, has an eclectic vibe. Clean. Very Celiac friendly, the staff new what I was talking about. The burger was great and the GF bun was really good. The shake was superb! Highly recommended. Definitely coming back when in Houston.
You can have a Burger on gluten free bun and the French fries are 100 percent gluten free. The only thing in the fryer is the French fries. This is celiac friendly :)
Fries are no longer gluten free! I got sick last time because they didn’t mention the change in shared fryer when I told them about my allergy. Do not recommend.
My experience was not great. The burger is underwhelming with no flavor. The gluten free bun is very large and too sweet to compliment a burger. The side salad is prepackaged and there is no quality control in kitchen as carrots had that white haze from being old and lettuce was beyond wilted when it turns black & slimy. On the flip side, the staff was friendly and they do have an allergen booklet. I was told there is not a separate fryer...be careful from what you read on previous reviews.
They have GF buns but when I asked about the fries they said that they are fried in the same fryer as the hush puppies. Warning!! I’ve been reading all about them being GF and celiac friendly and was surprised to learn that
Staff knew about celiac and flagged the order to be extra careful with the burger bun, however they no longer have a dedicated fryer so none of the fries are safe.
This place is not gluten free. To much cross contamination. I saw the guy in back handling all the burger as well as the gluten free ones without bothering to change his gloves. So basically he grabbed 4 none gluten burgers before touching my gluten free burger and on top of that he also touched my fries after he touched all the other burgers. I specifically even gave them instructions about my allergy.If you have a celiac disease don’t eat here you’ll probably get sick. I won’t be eating here any more. It’s not worth the risk. I had to throw away the bread and just eat the meat which was basically pointless when ordering a gluten free bun.
Decent place for burgers, they can modify most items for allergies. They were out of GF buns the first time we went, and we were told the fries are cross contaminated, no separate fryer.
So very careful with allergies. A red allergy ticket is created when you order beef is ground on premises so very fresh. They bake their own buns and gluten free are kept separate. Cut their own fries and they are fried in a dedicated fryer. My husband is very sensitive and has never had an issue. They are knowledgeable about their ingredients and my multiple allergy child can eat as well. Bonus the food is delicious as well!
WARNING: THEIR FRYERS ARE NO LONGER GF DEDICATED. They changed their menu recently and now they cook hush puppies in the fryer. Also the manager lacked knowledge and tried to tell me I was more likely to get gluten breathing their air than eating fries out of their shared fryer. 🙄 Even the burger ended up having cross-contamination. I was sooooooooo disappointed because my last experience (at NH location) was so perfect. 😩
This review is really my fault, but is a warning. I’m gluten sensitive but not celiac & I ordered the “Impossible” plant-based burger & GF bun & responded (to her question) that GF was a preference vs allergy to spare them the CC discussion since I’ve eaten there before & love it. Do NOT order this “impossible” plant-based burger, I loved eating it on the yummy GF bun & the sweet potato fries I’ve had before, but this plant-based “burger” gave me the most severe gluten reaction I’ve ever had (extreme indigestion) & turns out to have wheat, yeast extract, etc. I ordered it on a GF bun, but never asked if it was GF, my fault although I wish the order counter person had mentioned the gluten ingredients (ingredients were not on the menu). Great food & service (love the GF buns!) but stay away from the plant-based, yummy Impossible burger!
Showed up with my girlfriend and kids. She had a GF burger, kids at whatever, I ate fries and cocktails. Fries were sorta hard, actually. But I didn't feel sick so that's good. Everyone was accommodating. Right next to Union Station, definitely had a tourist feel.