They brought me their allergy list, then had me write down what I wanted. They proceeded to go to the back and put my chosen ingredients together from the back where they would be safe from cross contamination. When it came time to cook it they cleaned a safe area on the grill, grabbed clean utensils and kept my food safe.
Love HuHot! This is one of the few places I feel confident eating at. All of the sauces are GF and they happily grab fresh rice noodles from the kitchen when asked. They make sure the grill is clean and use spatulas to protect your food from splatter. The more sauce you add the better it is. I always grab two bowls the first time and usually only go through once, but the cooks are always great about making sure the grill is safe for people with allergies.
HuHot does not have a gluten free menu but does have an allergen list and a list of gluten free sauces. Ask them to clean a spot on the grill and use different utensils, if necessary.
I was sceptical at first, but I asked the server if they would clean the grill prior to prepping the food, she said yes and also said that she would bring white bowls out to communicate gluten allergy. She the offered to go to the back to get my food fresh so that I wasn't using the food from the bar. I watches the grill guys clean the grill twice, change gloves, and get clean spatulas which they use to "rope" off your food so that those arevthe only utensils that are used. If you go to their website they have gluten free recipies for easy food selection.
— No gluten-free information on the menu
I've been a fan of HuHot for years. However, had this been my first experience at a Huhot, I'd never have gone a second time. First off, I came with a friend on our lunch breaks on a weekday. There was us, and one other patron, in the entire restaurant. And the service was so slow that we were there 2.5 hrs! The biggest hold up was that this HuHot, unlike any others I've been to even in 2020, did not let you serve yourself, a staff member had to carry your bowl and put food in it. Except no staff seemed assigned to the food line, so you were standing around waiting for someone to notice you. And apparently the phrase "I just want a little" means a cup of whatever food item. Terrible way to run a buffet.
More importantly for the sake of this review--most importantly this app--for the first time in YEARS of going to HuHots, I was told the sauces are NOT WHEAT FREE!!! There was a big sign over the sauce station announcing that all the signature sauces were gluten free, as always. But after I told them I had Celiac Disease, they pulled out a spreadsheet that showed which sauces contained wheat and which did not! I have been to multiple HuHots in different states around the USA, and have been told multiple times that the signature sauces are made with gluten free soy sauce. I learned today that is not true!
The signature sauces are made with "very low levels of gluten", 20 ppm they claimed. "Only really sensitive people would notice" one person said.
Well that explains the times I left a HuHot feeling like I had mild food poisoning for the next day or so. That also explains why I didn't feel sick everytime: a lot of the sauces containing wheat were not ones I normally get. (I'm usually more about the curry, the thai sauces, etc.)
To be honest, I feel lied to and betrayed by the chain. And the very fact that staffers in different STATES have made the claim the sauces contain gluten free soy sauce would indicate the misinformation came from corporate. I plan to write to their corporate office with this complaint.
In summary, if you're like me, a sensitive Celiac, be very careful about which sauces you use, or mix your own. There are still plenty of foods a Celiac can eat, and they do a good job of scrubbing the cook top. But don't believe them if someone tries to tell you the sauces are gluten free.
— Gluten-free items are marked on the main menu
— Below Average
Very exciting to be able to go out for Asian food during COVID and feel pretty confident about eating Gluten Free. I had a wonderful experience with knowledgeable staff and clear guidelines for allergy safe dining. I waited several hours after eating to post with confidence that I have not been cross contaminated or glutened. We will def be going back. One thing was that the sauces on menu state that they were all Gluten Free but when I arrived, I was told that had changed since COVID.
— Separate gluten-free menu
My experience before covid was good. I’m slightly less confident when the employees make my food. Before covid: they gave me a yellow bowl to mark it as a food allergy. When filling the bowl, I could ask them to get ingredients from the back fridge, that way I didn’t need to worry about other guests contaminating the buffet. The cooks would clean the grill off before grilling mine since they saw the yellow bowl.
— Gluten-free items are marked on the main menu