HuHot
$$ • Quick Service Restaurant
Most Recent Reviews
I had a rice bowl with the Thai sauce didn’t get sick really yummy
The chef did an outstanding job cleaning off the griddle for my food. The food was great and I had no reaction. I highly recommend this restaurant for those with celiac.
We’ve had good experiences here. You do need to ask for grill to be cleaned. On busy nights, the other food from other bowls do get close to each other (and my husband has had ingredients from other bowls show up in his due to this). I need GF, and I’ve never had an issue. Sauces are techno GF but I stay away from soy sauce based ones just to be safe
Notes
HuHot does not have a gluten free menu but does have an allergen list and a list of gluten free sauces. Ask them to clean a spot on the grill and use different utensils, if necessary.
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More Reviews
All sauces gluten free, they will clean the grill prior to cooking.
Reviews of this Chain
This is one of the best examples of cross-contamination. They have sauces that people can slop and combine with different ladles, and the labels were very confusing. The grill was cleaned off, which we appreciated, but each one of us were given someone else’s meal at the end of the line, if you are truly celiac, do not eat here.
The cook was extremely careful with my food! Highly recommend!
This review only pertains to their Buffet style meal option. I did not order anything else from their menu (other than rice and a glass of water).
PROS:
- Good variety of meats, Veggies, and sauces.
- Gluten-free sauces are labeled.
- You can request allergy bowls (These are a different color and stand out from the standard black bowls). Cooks will see these bowls as you bring them to the counter and will prepare a space to cook your meal. This includes heavy scrubbing and cleaning of the space and a new set of cooking paddles to mix your food and to act as shielding from other gluten containing foods cooking next to yours.
- You are in charge of gathering and constructing your own food (much like a salad bar) and can assure the foods you are selecting are gluten free.
- The service is great and accommodating.
CONS:
- All foods and sauces are presented Buffet style, and Gluten-free foods will be placed directly next to gluten containing foods. You are 100% putting yourself at the mercy of other customers and their ability to keep their utensils/food from contaminating others.
- Your food will be cooked less than a foot away from other gluten containing meals.
- The extra paddles that are used to mix only your food are the same paddles used to shield other's foods from mixing with yours. This is problematic. Their method of cleaning the cooking surface will most likely send particulates directly into your paddles. Also, if another customer has a very sauce heavy meal, it is possible this could run and come into contact with your paddles.
***The TLDR***
There are measures in place to provide gluten-free/allergy sensitive options for customers... but the execution falls short of hitting the mark. I have personally been here twice and have gotten sick each time. I would not recommend the buffet style option for someone with celiac disease.
I was given a special colored bowl to signify an allergy so they were aware ahead of time to clean off the grill space for me. My section of the grill was also segregated so no other food touched it and clean utensils were used for my food only. I also felt safe knowing if I felt anything in the ingredient line felt suspect for cross contact I could ask for fresh untouched from the back (which I did for the sauce).
Asked at the table if there were allergies then brought me a yellow bowl and the allergy menu so I could double check everything.
There’s a risk of cross contamination on the buffet part, but they cleaned a section of the grill and put up a barricade, washed hands, used clean tools on my meal.
I’m allergic to milk and wheat, so dessert is usually off my menu, but they have s’mores and the manager brought me a little bowl of marshmallows :)
