The employee at this location was not willing to open a new container for my child with celiac. Other Kilwins locations have been great about this but I would not recommend this one due to cross contamination of not being willing to open a fresh ice cream container.
— Not very
— No gluten-free information on the menu
— Some
— Average
Large selection of gluten free ice cream
Yes
Great ice cream spot! Ask them for ingredient list before ordering and they can pull it up. Delicious mint chocolate chip ice cream!
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
The staff was very knowledgeable about items that were gluten-free and they had ice cream listed based on their allergies. The staff washed all utensils, changed gloves, and got us a fresh ice cream from the back so there was no cross contamination. We also tried some fudge and all flavors were gluten-free. We were really impressed and our kids loved it! No indoor seating but limited bench seating outside, this is a very busy location
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Very kind staff. Definetely knowledgeable. They have a list with gf icecream. I was scared because of the cross contamination. They open for my daughter a new bucket of ice cream.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Employees stated nothing they offer was safe for a person with celiac. The ice cream isn’t safe due to scooping into cones and getting a new tub out wasn’t an option. All prepackage items had a disclaimer about being prepared in a shared facility and with shared equipment (so maybe ok but high risk). I would not recommend someone with celiac visiting this location.
— Not at all
— No gluten-free information on the menu
Staff was able to answer allergen questions however there could be cross contamination from the shared scoops
— Not very
— No gluten-free information on the menu
— Some
— Good