I unfortunately have Celiac disease, so finding safe restaurants can be a challenge. Maggiano's has always prided itself on being extremely careful with cross contamination and has numerous gluten free options. Last Friday (5/25/18) I went out do dinner with my family at this location, which we have done about 10 times in the past year. I didn't finish my meal (GF ziti) so I had the server put it in a take home box. Several days later I went to eat my left overs and found a piece of regular spaghetti in it. For those who haven't eaten at Maggiano's and gotten GF pasta, they only have one type of GF pasta and it isn't spaghetti. This is the SECOND time this has happened at this location in the past 6 months. The previous time the chef and manager came out and really bent over backwards to apologize and told me it was a new employee, etc. They assured me that this would not happen again and that the problem has been corrected. Well now that this has happened again I see that the problem is now a pattern. My family and I really love this restaurant but it just isn't safe. As much as it saddens me I would highly recommend that anyone with a serious gluten allergy or someone with Celiac disease avoid eating at this particular location.
The chef came out and discussed my options, and said he would cook my meal in a separate part of the kitchen. I am also dairy free and they could still accommodate. I’ve eaten at this location 3 times and always been fine. Definitely recommend!
While they don't have a gf menu, the chef came out to discuss what I would like. They have gf penne pasta but I'm also counting calories so I substituted spinach. Very good!
They have always done a wonderful job keeping our food gluten free. The chef always comes out and talked to us about what our options were. Many of the dishes that have some type of noodle can be made gluten free. Haven't ever gotten sick
I've gotten sick badly the 2 times I tried.
Chef came out to talk to me about our options. Very accommodating and knowledgable about cross contamination. Very pleased.
Great restaurant now has serious commitment to gluten-free customers! They have made a corporate move to gluten-free as the default for most dishes; they even make four kinds of gluten-free pastas fresh in the kitchen! All of their sauces and salad readings are gluten-free and the chef comes out to make sure they take care of you. Only ore-made things like lasagna are off-limits. Finally, a restaurant that gets it!Great food, great service and good value makes this at the very least a go-to place for special occasions. Mangia!
UPDATE: They no longer carry gluten free rolls. Said they are lookimg for a new vendor, but it's been about 6 months. Also no GF lunch specials unless you want 2 half salads w/out protein. Original Review: The first time I ate here was fine. The second time they were out of GF rolls so they asked if they could comp by sending me an additional pasta home. I thought that was great and ordered the veggie penne with GF noodles (obvs). Well they sent me home with WHEAT pasta!!!! I ate 1/4 of the dish before realizing something was wrong. The noodles looked exactly the same as the GF option except orange, and the texture was softer. I became extremely ill that night and the entire next day. My boyfriend ate the rest of the dish and confirmed it was exactly the same as what he has eaten at the restaurant (ie wheat noodles). I'm not sure if I want to eat here again. GF control is pretty good for dining in, but I'll never do take out again. The gluten free rolls are awful, imo and not worth the calories. They could buy any brand of rolls literally anywhere and they would taste better. Not sure why they haven't caught on yet... they also take FOREVER to come out even though they supposedly start them as soon as you sit down.
I’ve been here twice now. The food is great.. but the last time, when I was almost done eating, I found a piece of fettuccini in my dish. I asked if they have any pasta other than penne that is gluten free (since most places don’t) and the waitress confirmed they do not. I pointed out the piece of fettuccini and said “so this is not gluten free?” and she said no it’s not and apologized several times. I told her I’m not celiac so cross contamination won’t hurt me but it’d be much different if it happened to someone who was. She offered to remake the dish but I declined since I was practically done anyway but asked that she please address it with the staff. The manager came out seconds later and apologized repeatedly. He said he was extremely embarrassed and he had already ripped the cooks a new one. He said they pride themselves on accommodating food allergies so he was very angry that it happened. He removed the dish from the bill, comped two desserts my friend and I ordered, as well as an extra side my friend had. His response left me confident it’s not a common occurrence and it was/would be appropriately handled. I would be hesitant to go back if I were celiac, but since I’m only gluten sensitive, I will return. I wanted to share my experience though for those with celiac since this could be a major issue for them.
Great food, gluten-free penne pasta, creme brûlée and they even have gluten-free bread!!! I’m not sure how much they control cross contamination, but they really try.
Surprisingly had a very good experience here allergy wise. Though there is not a separate gf menu and the chef did not come out, our waitress was highly knowledgeable about which items could be modified to be gf. In fact one of the first things she asked us was if anyone had an food allergies. She really took the time to go over the menu with me and assured it would be prepared carefully. My pasta was brought out separately and it was announced gf. Creme brulee for dessert. No sickies and I was very happy.
Three celiacs ate here and had a wonderful experience. The chef came out to talk to us so we knew what we could order. He made chicken parmesan without the breading, and two meals with alfredo sauce gluten free. He assured us he could do it without getting us sick and he was right. No one got sick and my dancer did great the next day. I would definitely come again.
Wonderful experience and delicious food. The gluten free bread basket was a yummy treat (we got a refill, too!) and it was so nice to have many options to choose from. Our waitress had the manager come over and talk to us about the different options and the food was prepared separately. Everything was so good! We’re excited to return.
Perfection is an understatement! The atmosphere and service was excellent! We had the Lobster pasta dish and supplemented the GF pasta. It was superb. The Chef came at and assured us he would make ours separate with no risk of cross contamination. Finished our meal with Creme Brûlée, also superb!
Waitress explained that they cater to people with allergies. The chef came out and talked to me: all sauces are gf, they have a gf penne pasta. Most dishes, with the exception of the lasagna, can be modified to be gf! Food was amazing!!!
Just ask to speak with the chef. Chef took the bread we brought and made it into garlic bread. It was amazing!! Extremely pleased and will definitely go back again. Our chef was Terrance.
Highly recommend this place. The prices are reasonable and there are lots of options. The chef came out to talk to me about the menu and told me my food would be prepared in a separate part of the kitchen.
I had previously given this place a 4 star rating but now I have to change that. My past 2 experiences have been awful. I was invited back due to a bad experience and during my 2nd visit it was worse. No care about my allergy. My what should have been gluten free pasta was not. I sent it back and got gluten free soup. Yup my Alfredo sauce was so thin it was soup. I told the server and he said he would get me another. I didn't want another so he said he would get me one to go. In my bag when I got home was a gluten Alfredo not gluten free. I called the restaurant and spoke with the manager who said "what do you want a gift card". I told him I expected what I paid for. Since that is the 2nd time they have not taken my allergy serious no more Magginos for me.
Unfortunately this place is not suitable for actual celiacs (perhaps for people that are gluten intolerant but defo not celiacs). I got very sick after eating here about 2 weeks ago and I'm still feeling the effects of the cross contamination. Now I must also say that all the staff were extremely attentive, helpful and friendly and I do think they tried everything to avoid any contamination, however in this instance whatever approach they took didn't work. It's a pity as this restaurant had all good reviews by this app so I assumed I would have no problems. I write this review very heavyhearted as I don't like to say bad things about places that have nice staff and that have tried but I feel it's important to warn any other celiacs that there's a cross contamination possibility here as I don't want more people to have a reaction. So please be careful.
This location does an extraordinary job ensuring that you have a safe experience at their restaurant. Chef took my order and hand delivered my salad, meal, and dessert!!! Went above and beyond to make sure I felt comfortable answering any and all questions regarding gluten free options and cross contamination....Would eat here 100 times over!!! Thank you!!!!!
The downtown location does an amazing job including the chef coming to speak to you and serving your food. I have eaten at the Englewood location twice and the chef did not come speak to us on either occasion. The first visit, I was sick the next day. This visit, my food was placed in front of me with meatball and marinara sauce on my GF mashed potatoes, clearly contaminated. When the food was pointed out to the waitress the scoop of potatoes was replaced on the same plate of food. I cannot be certain if the rest of my meal was contaminated by the food from another plate that was obviously splashed onto my plate. My daughters meal (who also has celiac). Appeared to be fine. When we asked for her meal to be bagged to go separately, it was included with the other pasta dishes. Disappointed since we have had such amazing experiences at the downtown location!!!!
Waiter didn’t know what celiac is... but I asked for the chef and he took care of me. Great option.
I previously came here once in the past and let them know that I have celiac disease. They were very accommodating and even brought out the chef to make sure I was okay. However, the second time that I came was very different. The server seemed to brush off my illness and said that she would handle it all without needing to bring out the chef. Unfortunately, I became ill within 10-15 minutes and was throwing up all night. I won’t be coming back here.
Knowledgeable staff. Wide variety of options. Staff double checked on allergies and on the quality once food was served.
They have a dedicated, separate kitchen! The food is fantastic, and you can order nearly anything on the menu and explain that it needs to be gluten-free. They take dietary issues seriously. All dishes are made from scratch and modified to be completely safe. I was extremely impressed! Edit, 12/18: my second visit here, and I want all of you to know that the staff is still knowledgeable about making GF accommodations, this restaurant is very safe, and the beef tenderloin medallions are maybe the best thing I’ve ever tasted.
Most amazing food and service I’ve ever had! They were so accommodating and wonderful! 100% recommend this place!
I used to eat here all the time with no issue. However, over the past year or so, almost every time I have ordered pasta there has been one gluten noodle mixed in. No one can tell me why this is happening or how they keep pastas separate. I have made it a point to tell them about this and try to keep it from happening again, but it keeps happening. Sad to say I may not be back.
I have been to this location before but this visit was disappointing. Chef did not come out and talk to me about options. I was told I couldn’t have a few of the salads so I skipped that. I had a bland version of Chicken Marsala and they brought that out with a side of plain GF noodles. Wasn’t exactly what I expected. I asked the waitress to put some red sauce on it, which she did, but when she returned the noodles were cold. I have been to other locations that went above and beyond and had GF bread!
The waiter was great! The restaurant boasts that they are allergen friendly, but then the chef refused to alter my meal. The waiter and manager tried repeatedly to get me to order another item which I couldn't do because it was the only item that met all my allergy needs with only one (gluten) alteration needed. After I restated my specific needs over and over again the manager finally made my meal herself. We ended up waiting quite a long time and were made to feel pretty lousy about the whole thing. It was a let down and a waste of time for us. Don't go to this restaurant if you want to eat without a hassle.
I had been kind of worried about going to a Maggiano's because of the reviews but our usual Italian place lost power so we decided to try it. I felt really good about the fact that the staff knew the protocol, from the hostess to the waiter and chef. To be safe I went for a non pasta dish and ordered the filet and risotto which was delicious! I didn't have any issues and I can usually tell pretty quickly after starting to eat. I had a good experience.
Knowledgeable staff, super aware and accommodating of a Celiac’s GF needs. The Chef personally took our GF diner’s order table-side. We’ll certainly dine here again.
Soon after sitting down, the staff asked if anyone in the party had any food allergies. After telling him I was gluten free, he offered some menu suggestions. The manager stopped by after my third choice still wouldn’t quite work, but was willing to change the meat option to accommodate my needs.
Had the salmon with lemon butter sauce and spinach, super delicious!! As a side I ordered GF pasta with marinara sauce. The pasta was good but I had a reaction to the sauce. There isn't a GF menu, however their policy is that the chef will always come out to reassure you that what you ordered is truly GF
Did not have the same sparkling experience here as the other review. Yes, they can put GF penne in most pasta dishes. But our server gave me no further information about what was safe to eat, and there is no GF menu. I was not offered a visit from the chef. Basically, “we have GF penne, ready to order?” Actually, in general, the service was really bad. Disappointing and would not return to this location.
Staff are knowledgeable and there were a lot of gluten free options. Not marked on the menu, but communicate with your waiter and they will help you customize your meal. Everything is made to order and it is super easy to modify dishes. The gnocchi can not be made gf because they are coated in flour, but other then that they have tons of options. They do have gf pasta and starter chips, in place of bread.
Outstanding service and flavour! Huge portions! ALL staff is very well trained in handling food allergies! I ordered an Italian tossed salad(no croutons) and their signature “rigatoni D” with gluten free penne—it was sooo good:) Gluten-free pasta or whole wheat penne available for substitution (570/690 cal) $19.75 Our Famous Rigatoni "D"® Herb-Roasted Chicken, Mushrooms, Caramelized Onions, Marsala Cream Sauce (1610 cal)
Amazing!!! Best pasta ever and I didn’t react. (I am a celiac for all wondering)
Went to a private party, they were serving a family style menu. I told the server of my needs. The chef came out and discussed my needs. He let me know he would personally make my food. When they brought a course out, he brought mine separate. I had gf pasta, salad, spinach artichoke dip, all excellent, and when they were eating cake, he made me a creme Brule. Way to go!
Delicious gluten-free pasta - server made sure to clarify it was for an allergy and had chef come by our table - with lots of different options. Friendly service and good wait times for drinks and food. Love the classic pasta dinner option (take 2nd pasta home)
Well, first time writing review...but had to after eating here. My husband and I both have gluten issues(Celiac and Intolerance) ....staff was incredibly knowledgeable and they have “from scratch” kitchen, most everything on the menu can be made gluten free....GF rolls were incredible ....can’t recommend high enough!
I had a fantastic Alfredo here! A rare dish to get while eating out for celiacs. It did not disappoint! Chef came out and waiter told me about 90% of the menu could be made gluten free.
The staff was very helpful and very pleasant. When I asked the waitress if they had a gluten free menu, she stated that all dishes could be made with gluten free pasta. She then offered to have the chef to come out to our table. I had seen this on another review on here, but it really happened. The executive chef, yes one listed on their website for this location, came out and explained everything. He said all but the ravioli and lasagne could be made for me and all sauces were gluten free as well. He took my part of our order himself with notes on the ticket, then waitress came back to take remainder of party. He was very patient and respectful of my needs. Definitely would recommend this chain and location to anyone.
We’ve been frequent visitors of Maggianos for a few years now. My mom and I both have gluten and dairy allergies. Usually this is a tall order, but since the restaurant makes from scratch food in the back and the chefs are extremely knowledgeable and accommodating it’s such an amazing experience. They offer gluten and dairy free pasta and biscuits! The chef always comes out to talk with us about what we want and how he can accommodate those meals to our allergies. This gives us so many choices and it’s affordable to boot! We are there yesterday and I’m sure we’ll be back soon! I can’t say enough good things about eating at Maggianos!
The staff was extremely kind and the chef came out to greet our table to give us confidence that our Celiac needs were being met. It was a lovely gesture. My only reason for 4 stars and not 5 was the drinks were a little slow to arrive. But we would absolutely return. All of the food, GF and not GF was delicious!
The chef came to our table and informed us about gluten-free options. They have separate space for making gluten-free food. Celiac friendly. No reaction after the meal. Really nice food!
Our appetizer and salad was excellent, but I was disappointed when my gf spaghetti turned out to be penne that was tough. They offered to remake but said it would be a bit tough again so we declined. They comped us for my meal and gave us a complimentary gf dessert which was excellent. We would go back but not for pasta. Our food in general was very good and staff was knowledgeable
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