I always get their Save Drakes Salad, no tortilla dnd let them know that I have celiac- always had a safe experience.
Shared equipment with gluten...not celiac friendly
SANDWICHES ARE NOT CELIAC SAFE. It states this on their menu that they are made on the same equipment. However, I had good luck eating a Caesar salad and asking for a glove change. The salad was super yummy, I added chicken, and the dressing was really flavorful. Nice atmosphere and good service.
Leaving a review to lower the rating as this site is supposed to be used to help people find safe restaurants...and this is 100% not one of them. The Mendocino chain is NOT CELIAC SAFE, and is GF only by Los Angeles fad-diet standards. Certainly doesn't deserve a 4-star rating on FMGF...
Their salads are quite good (and actually interesting compared to most sandwich places) and they take special note when I say I have a gluten allergy/celiac. Have eaten here a handful of times, never been sick.
So I had a sandwich on gluten free bread and the bread was toasted and tough. I tried to cut the bread with a plastic fork and it won’t cut the bread. I went inside and asked if someone could cut the sandwich and the answer was no. Apparently no one could go wash a knife. So I’m appreciative that they were trying to be gluten free, thank goodness I have all my teeth. I have five people standing around me trying to figure out how to cut a piece of bread, really! I just said give me the sandwich and I’ll deal with it. No management response and sandwich ultimately was good. However, WTF, I can’t cut your bread or re-do your sandwich.
The staff was accommodating with answering questions about ingredients for multiple food allergies, and they said they can mark gluten-free orders as an allergy and use separate gloves, knives, etc. I got the impossible burger on gluten-free bread (no gf bun). The bread was your standard gf packaged bread, but the burger was good and I didn’t have a reaction.
I asked about the flourless chocolate cookie, and the person working at the counter said that while it doesn’t have gluten ingredients, it’s processed with the other ones and therefore not safe. Overall, I appreciated how knowledgeable and honest they were.