I was apprehensive about eating here after reading the other posts but everything went well today. I spoke to the manager before ordering and the entire staff seemed to be aware of the precautions necessary for safe eating for my celiac husband. We all ate from the gluten free menu so we could share. We had a great experience today!
I informed the waitress about my celiac, ordered, ate, and spent the rest of my visit in the bathroom. I was sick for a week.
P.F. Chang's is usually my go-to restaurant. I ordered the gluten free fried rice, which I have gotten at different locations several times. They assured me it was gluten free and it came out on the special plate. Within an hour, I was experiencing all the usual Celiac symptoms, during a long car ride! When we called to let them know something went wrong, the manager got defensive and said it must've happened somewhere else. I had barely eaten anything prior that day, and it had all come from my own dedicated gf kitchen. I'd be cautious eating here. If the staff had been more understanding, I might feel different about going back.
Ordered from gluten free menu, told server we were gluten free, and asked for gluten free sauces. However, my girlfriend and I are both sick and had difficulty sleeping last night from upset stomachs and gas pain because somewhere they screwed up. Our waiter seemed nervous at the end of the meal when we told her we had celiacs. I haven't had problems here in the past but I am very angry about my latest experience.
GF food always served in differently marked dishes. A number of GF dishes available marked on the regular menu in a special section.
Waiter was very knowledgable; service was good; menu was select but food was delicious.
one of my favorites. large gf menu with lots of choices. well trained kitchen and staff
Had a wonderful experience.
Thrilled to have safe Chinese food!! Pricey, but nice for a special dinner out.
Gluten Free section is on full menu. GF egg drop soup, GF lettuce wraps, and GF Mongolian Beef are our favorites. Make sure wait staff put GF soy sauce on table.
Usually very good about their GF selections and we’ve eaten there before, but... We ordered gluten free dishes to go earlier today. Finished the meal at home and quickly realized the food was not GF. On my way to get medicine for my wife, I called and asked for the manager to ask the kitchen to be more careful. Was kept on hold for 16+ minutes. I called back and told them they previously had a calm customer who was now quite upset. Was told manager is right there and will be on the line shortly. Two minutes later “sorry, she’s busy. Can I take a message?” Be careful ordering from there.
We ate here once and will NEVER go back! My Celiac child was sick for days after :( The table was visibly dirty. When the plates were brought to us, the waiter (who had served multiple customers similarly, ahead of us) had his fingers touching the food. Also when we explained his Celiac, there was no indication that the server understood. We had a bad feeling rightaway and should have left.
great fast food and service!
I have had good experiences at PF Chang's restaurants in the past, however this location is not careful with gluten free preparation. I have left this location and thrown up on the way home. Besides the fact that the food was oversalted and mushy, there was clearly some cross contamination. I prefer the St. Charles or Chesterfield location.
This place is a gluten free staple. My family has been eating here safely for many years, they know what’s up. The food is so-so, the Mongolian beef is fantastic but as someone who is very health conscious the 5000+ mg sodium kinda got to me. In general if we are traveling and can’t find anything (which doesn’t really happen anymore- it used to when I was little but things have gotten better over the last decade). Definitely celiac safe.
I’ve never had a problem at this location, and I’m really sensitive. I’ve tested the food on a couple different occasions and it has always come up gluten free. I usually get takeout, it is always well labeled, with gluten free soy sauce, and the cashier checks that all the items are right. A little pricy, a little too sweet, but a good option.
I had egg drop soup and chicken lettuce wraps, both gluten free. Both were delicious. They serve the gluten free entrees on special plates so everyone in the kitchen is (or should be at least) aware the entree is gluten free. There is a slight up-charge for gluten free but to me it's worth it. There was a happy hour special from 4-6 p.m. and the chicken lettuce wraps were $3.50 off.
The food was great and there were lots of GF options. The staff was also very knowledgeable.
I’ve dined here 3 times, prior to taking a flight. Every time the food has been excellent, with fast service, which is necessary prior to a flight. Never any cross contamination, which is welcome prior to boarding an airplane. A+ overall.
The best at gluten free. Separate menu, special plates for GF only, separate kitchen space. Super safe and really good
The staff was very kind a different server brought out our food and I’m 100% must have grabbed the wrong plate. I’m so sick currently! Update we tried it again tonight about a month or so later just to try it out. I’m so sick again, this P.F. Chang’s location is not safe!!
I love that I can rely on PF Changs in most locations! Their GF fried rice tastes like the regular stuff. I'm a big fan of ordering online for pickup. They let you customize your dishes, so I can omit bean sprouts from my chicken fried rice. When it's packaged it's marked with a bright orange GLUTEN FREE sticker, so I automatically know that they were aware of my allergy when prepping! I've ordered many times, never been sick!
Always dependable, always good food.
GF menu and they talk the talk, answer all the questions right, bring GF food out in different colored dishes, etc. But my Celiac hubby got very very sick from eating here. His reaction was more than a cross contamination reaction as well. Very disappointing.
Typically PF Chang’s is delicious and I’ve never gotten sick or worried about cross contamination. This location is horrible. The bar area smells like a frat house and the food was disgusting. One meal was tasteless but edible. The second meal was absolutely gross. It smelled bad and the chicken tasted like sewer rat. Gross gross gross.
Dedicated gluten free woks and menu !
Unfortunately tonight was the second time recently that I ate here off the gluten free menu and got sick. This time it was before my friend was even done eating her meal. I don't think I will be going back anytime soon. It is too bad because the food tasted so good.
P.F. Chang’s has a separate gluten free menu. The staff asks if you have a gluten sensitivity (like me) or if you have celiac. They put pictures stickers on the food for the staff to recognize to be extremely careful. Food is always great. The only Asian food I’ll eat after my return from Japan.
Didn’t even get what I ordered and they didn’t even cook my broccoli so raw food . Will definitely find another place to eat .
For the first time ever I do believe we got glutened at Chang's. Either that or worse. My husband isn't gluten free but he orders it with me anyway and we both felt sick after eating here with stomach cramps and the rest of it. Maybe it's cuz we went between lunch and dinner when it was super slow but the waitress pretty much forgot we were there, offered no gluten free soy sauce or any of that. Zero attention to our table most of the time we were there despite being one of three tables in the whole place. Chang's in other cities have all been way better than this, just all around disappointing but the food tasted ok.
Ordered chicken pad Thai off the gluten free menu. Explained I was a celiac and “gluten allergy” as most restaurants understand allergies as opposed to an autoimmune disease... sick before I left the restaurant... if you’re a celiac stay away!
Excellent. Dedicated GF menu and area in kitchen for food prep. Be upfront about your food requirements and they are great.
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