Portillo's
$ • Fast Food Restaurant
Most Recent Reviews
I used to love Portillos before my Celiac diagnosis so this was a hard restaurant for me to permanently cut out. I have tried the fries a few times and didn’t feel well; now I know why (via the other rating). Last night, I ordered a hotdog nudie and a side of cheese sauce, using my own bun from home. I got fries from Chick fil A and they were just as good. I felt great afterwards! Portillos has an online allergen menu with all the allergens present. However, inside the restaurant, they are very uneducated on allergy management/cross contamination processes. But- there are ways to go around that. Hope this helps!
I was told the fries were in a separate fryer so I ordered them and a milkshake. I was throwing up 2 hours later and had the worst glutening of my life. Later found out the oil uses a shared filter with their gluten food. So not gluten free. Will never go back
They didn't have a clue about gluten free options. Online menu had breaded chicken and wraps listed with no gluten allergy, but at least had the wheat allergy ticked. They were so busy at supper there was bread all over the place in the preparation areas. Skip it if your serious.
Photos
More Reviews
I ate at this location today, I was told there was nothing at all on the menu that was gluten free. They even checked with a person "in charge"!
Check out this link to view allergens in their menu! Very helpful
http://shop.portillos.com/nutrition/portillos/nutracalc.asp
Fries are in a dedicated fryer! They were great about giving us the Italian beef in a cup. Great experience!
I just got off the phone with the corporate office and they confirmed that the hot dogs (no bun) are gluten free. The tamales & beef/gravy are also gluten free.
Portillo's is a great option for gluten free fast food! They don't have an official gluten free menu (although I hear that one is in the works) but the hot dog nudie, hamburger nudie, or cup of beef are great options. You can't do a chicken nudie because it's marinated with soy sauce (weird, I know). I've never ever gotten sick from the hot dog nudie (with cheese sauce for dipping!) because they use tongs for the hot dogs and their hands for the buns. Workers hands never come in contact with the hot dog because of paper the hot dog is wrapped in – and you can watch it all through their window to make sure. There's some minor cross contamination risk to the cup of beef just in watching that the bread sometimes goes over the top of the pot of beef. However, I've never gotten sick here and I'm an extremely sensitive Celiac. The salads can be made in a fresh bowl, and the famous chop salad is GF without the chicken or pasta.
Also, the fries are made in a dedicated fryer! The onion rings have their own fryer with separate oil.
Reviews of this Chain
I recently visited Portillo’s, and I was pleasantly surprised by their attention to dietary needs, including some gluten-free options. While they don’t have a dedicated gluten-free menu, they do offer modifications that make it possible to enjoy their delicious food safely. For example, you can order many of their sandwiches without the bun or opt for their hearty salads, which can be customized.
Their staff was knowledgeable about gluten-free options and willing to accommodate requests. I appreciated their care in preparing my meal, ensuring there was no cross-contamination. The chopped salad, without croutons, was fresh and flavorful, and the option to enjoy their iconic Italian beef sans bread was a nice touch.
Overall, if you’re gluten-sensitive or have Celiac, Portillo’s offers a few tasty options that make dining out enjoyable. It’s not a full gluten-free experience, but they do a solid job for a fast-casual restaurant.
As a former worker I can confirm that nothing here is celiac safe! Shared fryers and in general all equipment is shared with bread items. Even milkshakes are blended with the same blender as the cake shakes and malt shakes, making them not safe. Be careful!
This place was great! I had the Chicago combo bowl (shredded Italian beef with a Italian sausage and cheese) along with fries. It is counter service and the guy immediately told the line who was making the food that I had an allergy and to clean up station and change gloves! I was impressed! Coke products too! Will definitely go back!
I don’t know why this place is listed as gf. They don’t have gf hot dogs.
They used to carry tuna that you could get without a bun, but they decided to carry breaded whitefish instead. Almost nothing on the menu is gluten free, other than maybe grilled chicken without a bun. Which you can get everywhere.
