I go to the Red Robin in Nashua NH at the Pheasant Lane Mall on Daniel Webster Highway and my server is absolutely fabulous. I have many food allergies and Celiac Disease and Ashleigh takes great care of me and my food. I ask for her every time I go there because I know I do not have to worry about cross contamination. Thank you Ashleigh for caring and treating me like family. I only go there when she is working because I trust her so much. If you have allergies please ask for Ashleigh she will take awesome care of you or anyone else in your group. MaryBeth
They offer a gluten free hamburger bun and gluten free fries but they don't take it as seriously as they should. The allergy flag was put in the wrong burger and half the time they just serve the regular fries. Not a good sign. Just pay close attention because when they do things right it's delicious.
Do not eat here! I got glutened from the "gluten free" fries TWICE. Granted I'm very sensitive, but it's not worth it if you have celiac.
While the service and the menu appear to be GF knowledgeable, I got sick from my "gluten free fries" and "gluten free roll". Makes me wonder if they really watch cross contamination or if they really use a separate frier...
The food is good, gluten free options are okay. They no longer give a printed list of gf options, they hand you an ipad with the Red Robin app on it. I do not like being asked if gf is "an allergy or a lifestyle choice" because Celiac is neither.
No problems, although I agree the staff need to be trained better. They have a dedicated fryer for allergen-free fries, but I had to push our waitress to clarify that - she made it sound like all of their fries are gluten free by default (clearly not the case). Based on other recent reviews, it sounds like this has been happening a lot at this location.
What was once a safe place to eat GF has gotten me with cross contam the last couple of visits. During yesterday's visit, the fries tasted like onion rings. I've been sick ever since. My kids love to eat here, but it looks like my hubby will be taking them by himself.
Staff seem to be aware of GF. However, ate there a few weeks ago- was very sick at restaurant before paying bill....ate there a few days ago-was sick 5min after paying bill..and I'm still paying for it! Not celiac friendly!
Huge disappointment... Even though they have a dedicated menu, my husband was sick before we even left. Staff is not very knowledgeable
I used to feel safe eating here. The staff was aware of allergens & very helpful. The last couple of visits the awareness has declined. Our most recent visit will be our last. The waitress $ cooks disagreed about what was/wasn't gluten free, and my meal was brought on the same tray as the gluten eaters. Server had no clue about cross contamination.
I have celiac and I took my family there for our daughters birthday 2-21-14 I had a gluten free menu and asked for a hamburger and she told me they have gluten free rolls. I made sure that I told the waitress that I needed gluten free. When my order came . I was happy to enjoy a good meal . But within the hour I was so sick with stomach pains. My daughters party was over. This is when I was told that my food was on a tray with everyone else . So please make sure you are there to check on your food.
These guys are the best and definitely my go to. Always have something I can eat. Dedicated gluten free menu and all the waitstaff is trained to know what you're talking about so you don't get "that look" when you say you have celiacs/gluten allergy. Definitely go!
Have always received exceptional service. They make it a point to accommodate you for whatever food allergen you have. If you mention you have a gluten free allergy they will hand you the g/f menu. If another food allergen is the problem they try to accommodate. Easy way to remember g/f burgers...all their burgers can be eaten just ask for the g/f bun or if you prefer a lettuce wrap. The onion rings are out of bounds however and are cooked in a separate fryer than their fries. So no worries on the fries being cross contaminated from batter fried items.
Decent burgers and fries. Well versed in Gf needs. A little annoying to have to flip between the allergen binder and regular menu to determine what I can and cannot have.
Best hamburger buns ever!
They have great burgers. A lot of kinds to chose from. French fries and gluten free buns.
Told the staff multiple times i had celiac disease and need everything gluten free. Got violently ill there today. Our food came out late and waitress even admitted that the chefs get annoyed having to make gluten free things so he obviously did not care or take any precautions. Told the manager how ill I was and all he did was ask if I wanted any food for the ride home.
Changed management (not for the better), menu changed, staff changed is not knowledgeable about gluten let alone celiac, items naturally containing gluten are listed on gluten free menu. Red Robin seasoning states gf on bottle which is on the table, but you are told you can’t have it because it isn’t gluten free, not sure which is accurate. Was asked if cheddar cheese contained gluten by server. Minimal, if any vegetarian options, NONE are gluten free. Highly recommend NOT going here. Miss the old Red Robin.
The hostess has no idea if they had a GF menu, but once I talked to our sever she had a manager come out with their allergen menu (which is in an iPad, which is kind of cool). Had the spinach dip and Cobb salad - no ill effects.
Staff was knowledgeable about allergy/Celiac. Eaten there multiple times without a reaction
Always good service, knowledgeable about celiacs and have a separate fryer for fries
I normally love Red Robin restaurants but this particular one is bad. Tasteless food. Dirty bathrooms with zero toilet paper and no one seems to care about anything there. I’m afraid of their care in avoiding gluten. I’m worried about how this meal is going to turn out for me. I recommend not going to this particular one.
Since being diagnosed with celiac we have gone to this particular Red Robin's 3 times, first time was great, no issues. Last two times we talked with our waitress, very knowledgeable and helpful yet my daughter's ceasar salad marked gluten free showed with toast sitting right on top. Last time my GF burger, I commented to my wife it was the best gf bun I've ever had, was NOT gf, was sick for days. No longer will I trust this resteraunt to do their part to get it right.
Stopped in for lunch. Great gluten free bun on a bacon cheese burger with gluten free fries. Perfectly cooked and they made sure my soda and fries stayed topped up.
After speaking with the management it was made very clear that they take food allergies seriously. However, the only way to make sure your food is prepared properly is to ask for the allergen menu, and reiterate to the waitstaff the issue the issue that you have.
Ordered an avo-cobb-o salad. No cheese, no toast. Came out with both. Sent it back and it was returned “remade” but with the toast crumbs still visible. Not sure if that was a management decision or kitchen staff, but either way you can’t trust food there celiac or not.
One of my go to restaurants with the family. Staff can be unsure at time, but make sure to ask for a manger if you feel like you are not being heard. Dedicated menu is online only and can be hard to read on a phone, so I recommend that you look at it ahead of time. Ordered in and to go no issues.
Completely uneducated staff!!! They had a gluten free menu yes, but had no idea what gluten even was. The worst part was that the girl got a huge attitude with me and was interested in what I was politely trying to explain to her. One particular ingredient in question was their aoli sauce. I informed her that Mayo was typically gluten free, but was unsure what Other ingredients were unless I read the ingredients. Because it appeared even the lettuce could have gluten according to their uneducated staff, we left. They should train their staff before offering gluten free menu items. Waste of an hour on my Friday night!!!
Our waitress brought out the allergy menu and was super helpful and made sure everything was safe for me. Their kitchen is set up for gluten free and I have yet to have a celiac reaction to anything I’ve eaten here. They’re super friendly and considerate!
I have had trouble with the food both times I have eaten at this location. In the most recent experience, the kitchen staff accidentally put my burger on a regular bun instead of the gluten free roll. My server was very apologetic and took it back to the kitchen to be corrected. When he returned less than five minutes later, I asked if it was a whole new burger or if they just switched the bun. He stated they just switched the bun. I had to send it back to have a new burger cooked. When the server returned for the third time, he assured me everything was fresh and done correctly, but I still started to have stomach issues within 20 minutes of my first bite. The staff is clearly untrained at this location.
I love this place! My daughter and I are both Celiac and have never had any issues. The allergen menu is available on a smartphone; there is a QR code to scan inside the regular menu. Staff has repeatedly seemed knowledgeable and we'll trained. Bottomless fries are great oh, and the burgers are delicious!
Love the burgers and fries. I always feel safe here
Staff seems very confused about gluten free fries. Used to have to order them without ‘seasoning’, but last visit I was told that ALL of the fries are now gluten free, even with seasoning. The confusion seems limited to this location. Even the manager wasn’t all that reassuring. If you’re celiac, beware...
I’ve eaten at several Red Robin’s with no issues. They have a dedicated fryer for fries. Also they have gluten free buns but I prefer lettuce wrap burgers. I have not gotten sick fro eaten at any of the Red Robin’s throughout Colorado. The staff is very knowledgeable and if not they will provide you with a tablet so you can look st their allergen menu.
Our server was very knowledgeable and helpful. She was willing to explain the items I could eat. There is a separate fryer for allergen free fries, and they have a gluten free bun. All that, but I still got sick an hour after eating there. Probably a good place if you’re less sensitive.
The Secaucus location was absolutely dirty! Would never eat there again. The floors are so greasy that it felt I was ice-skating as I was trying to make my way to the door. The tables are so dirty and stick, I needed a shower when I got home. Though the manager was answering all of our questions and accommodated our needs, It felt like he could not care less to reassure us that there would be no cross-contamination. The GF burger bun was very soggy, fries were crunchy but without any salt, and they had no bottled drinks for GF customers. Definitely not worth wasting money on ... ;( If you must go there, also ask for the fries to be put on the plate and not a basket..
While I would normally give them 5 stars because I've eaten there so often, in the last year lately it's seemed a little risky and the last two visits were the last straw for me. My visit last week I was given a regular full gluten bun and was told it was gluten free as it was placed in front of me. Thankfully I already knew what their gf buns look like or else I would have started eating it. They fixed me a new one which the manager brought out and all was well. Today, I went back bc it was a team lunch and it's really the only place I can eat out, my food was brought out with all of the other food on the same platter, and when I questioned one of the managers I was assured he was 99% sure it should be fine. In the end I didn't feel comfortable eating it (that 1% you know) and only ate a small portion. They tried to make it right by not charging me which I appreciated. I will say this location does try, however there have been too many close calls for me and I just can't risk eating here any longer. There are several staff and managers who take great care in regard to celiac customers, but they need to fully educate everyone or have some kind of alert to management for oversight of gf food prep.
My son ordered gluten free nachos and a piece of pasta was on the nachos. He didn’t eat that, but got very sick from being glutened. I called back to talk to a manager and the manager assured me they were very careful...not this time!
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Red Robin has gluten free buns for their burgers. Many locations also have dedicated fryers for gluten free fries. Please verify with your server.