Red Robin

2 recent ratings
$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

1509 New Britain Ave.
West Hartford, CT 06110

Most Recent Reviews


Asymptomatic Celiac

Overall Rating

Review


The waiter we had was great understood the food allergy and made me feel comfortable about eating there. All my food came out on yellow dishes and they got me ranch from the back to make sure it wasn't contaminated. A++

Safety


Safety Feature Ratings
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

Updated 2 months ago read full review

Symptomatic Celiac

Overall Rating

Review


Guac Cheeseburger on gluten free bun with gluten free fries (separate fryer)… amazing!! I will say I was super nervous because the waiters don’t write down the orders. But luckily it all came out like I ordered!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Symptomatic Celiac

Overall Rating

Review


My visit started out nice. I checked out the GF menu briefly online before entering. Told my server about my allergy. She explained GF items were prepared separately and served on yellow plates. The only safe app is the spinach & artichoke dip with chips (fried in separate fryer) so I got that. That was decent. I was asking my waitress about the new “Southern Charm” burger. She said it was safe. Had bacon, some special bbq sauce (that I didn’t realize wasn’t their regular sauce until afterwards), cheese, onions on it. I was looking at the normal burgers and the sauces and everything online prior and saw everything checked out. So I ordered that burger. Received it and took 2 bites out of it and I swear I could taste something was off about it. Not sure what made me double check but I went back online and checked the burger and that specific sauce actually was NOT on the gluten & wheat allergy menu, like the normal other bbq sauce is. Told my server and she brought the manager over who said they don’t know what’s in the ingredients of the sauces because they get them in bottles from the manufacturer. At this point I was already feeling sick but the manager Brittany was nice enough to comp our check. Now, I understand this is mostly my fault for not paying close enough attention to the different sauces, but I’m writing this for others in case it helps someone. I also wish the manager and servers were somewhat more knowledgeable about what they’re giving to customers especially with allergies. My boyfriend loved his burger though lol. Oh, and the buns are pretty decent and don’t crumble immediately like most others do.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 3 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Bread/Buns
  • Burgers
  • Gluten-Free Menu

Categories

  • Dairy-Free Friendly
  • Dinner
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout

Notes


Red Robin has gluten-free buns for their burgers. Many locations also have dedicated fryers for gluten free-fries. Please verify with your server.

Photos


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More Reviews


Gluten Sensitive

Overall Rating

Review


Great service by May. No worries with my soy & gluten allergies. Dedicated fryer. Lots of choices.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Had simply grilled chicken burger with just the cheddar cheese on a GF bun with GF fries. Waitress advised me that the fries were in fact gluten free. Very good!

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


I eat here all the time and the staff is great about celiac. They even remember me! I get “allergy fries” in a separate fryer. I love that they have a new veggie burger that is GF!! Usually veggie burger patties are made mostly with gluten so it’s nice to be able to get a GF one! I almost always stick to the same meal. I prefer a lettuce wrap to a GF bun. I’ve tried their GF bun and it’s just OK. I use the iPad to look up items (even sides and sauces are listed) you can actually check out their allergy menu online ahead of time too. It’s one of the best.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Separate fryer! This location has special plates to indicate GF (many locations do this but it is not chain wide). Seasoning is unclear. Some say it’s gf, some not. Supposedly it used to not be and was changed to be. I’m really sensitive and i tried it and didn’t get sick, but try it at your own discretion

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


I read some of the other reviews and not like my experience at all! They have awesome gluten free buns for their burgers (that in my opinion are the best gf rolls I've ever had) and a dedicated fryer for fries!! They give you an iPad and it tells you everything that can be made gf

Updated 6 years ago read full review

Gluten Intolerant

Overall Rating

Review


Great options for GF!! Separate Fre

Updated 8 years ago read full review

Gluten Intolerant

Overall Rating

Review


Terrible. Not Gluten Free Friendly at all. It was a major hassle, I waited too long, was overcharged, and received poor substitutes for menu items!

Celiac friendly?

No

Updated 8 years ago read full review

Overall Rating

Review


They told me to look up the gluten free menu on my phone because they no longer had a paper menu. The bun wasn't great and crumbled apart. The chicken in the sandwich was cold and bland. I had previously had a great experience at the Red Robin in Danbury, but not here. It was a busy night, but I still will not go back.

Updated 9 years ago read full review

Overall Rating

Review


Hamburger buns are great and they even offer gf fries done separately

Updated 9 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 9 years ago read full review

Overall Rating

Review


Gluten free buns and other options. Great for a chain!

Updated 10 years ago read full review

Reviews of this Chain

Overall Rating

Review


As always, Red Robin didn’t disappoint. Their GF buns are better than anywhere else and the staff take precautions too. I usually don’t review chains, but Red Robin is different than any other chain when it comes to GF options. I just wish there were more dessert options. For some reason, the non-malt milkshakes aren’t GF but I’m not sure why.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Gluten Intolerant

Overall Rating

Review


We have gone to this establishment many times, and, although there have been occasional errors, the quality of the food has been excellent. They offer gluten free buns and lettuce wraps, and we have even dined with our celiac friend, who didn't have an issues. Our favorite server, Monica, is always great with allergies. She knows the menu very well, and even knows our regular orders.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free fryer
  • Food comes out flagged or marked gluten-free

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good vegetarian options
  • Good with other allergies
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


We had a very good experience here. Server was very knowledgeable. Gluten free dishes were delivered separately and with gloves hands. Food was clearly marked. Service was very slow but food was good.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Overall Rating

Review


The waitress seemed to know about gluten allergies and even said they had a dedicated frier. After we ordered though, the manager came out and said she was super confused and then tried to say something like none of their meat was gluten free. He has this weird instance that only the bun was but then when we showed him their allergy menu explicitly stating that the meat was OK for gluten allergies, he backpedlled and said everything was fine and he was confused about something else. The whole conversation was very bizzare and stressful. I think he meant well and there was not any cross contamination but clearly the people working that shift were really uncomfortable with handling food allergies.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Gluten Sensitive

Overall Rating

Review


Gluten free bun was delicious!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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