Roy's
$$$ • Japanese Restaurant
Most Recent Reviews
The staff and chef were very knowledgeable of all my allergies. I am celiac and have a dairy, egg, and fish allergy. The chef and staff were helpful and gave me several options and alternatives that would suit my dietary needs. I am very sensitive to cross contamination. Best part… no reactions from any allergies!!
This was an experience I wanted to love but the knowledge of the waitstaff was really not great. We ordered items marked GF on the menu and our waitress initially seemed uncomfortable (or uncertain about?) confirming about the precautions for GF prep in the kitchen. The dinner was AMAZING. So good. Our waitress then came back and unprompted said “we have 2 gluten free desserts—chocolate cake and pineapple upside down cake.” Going on her word we ordered both. However I was really uncertain about the pineapple cake and asked her to check what kind of flour was used as I was surprised it was gluten free. She came back out and said “cornstarch.” That would make a gravy and not a cake, so I started googling to see if I could find more on it. The restaurant’s Facebook page actually listed the recipe, first ingredient was cake flour. I had decided at that point that I just wouldn’t eat it. A handful of minutes before the dessert was supposed to come out, the waitress returned to our table and said she “triple checked” but was actually mistaken and the cake was not gluten free. I very much appreciated her willingness to share that with us, but it was a crappy way to end the meal.
Wow! Unbelievable food. Braised beef was fantastic! No room for dessert though:(
Photos
More Reviews
I had a braised rib meal that was delicious. They also had a chocolate soufflé that was gluten free and amazing. Quite a few choices in the GF area. The staff was well versed in the GF needs and helped ensure all my food was GF.
Great gluten free options. Knowledgable staff very aware of cross contamination issues. They even have a gluten free chocolate cake for dessert.
they get it. great staff. they know what they're doing with gf diets
very accommodating, try the scuffle' it's gluten free when ordered without cookie.
Reviews of this Chain
If I could leave zero stars, I would. I ordered a salad that was marked gf on the menu with grilled ahi added. I noted that it all needed to be gluten free so the server checked with the kitchen. They said I needed to change dressing to make it gf, fine, no worries. When it came out with the adjusted dressing, it also came out with oil & vinegar. Strange, so I asked the server to double check that the dressing was gf. He came back out with a thumbs up, so I started eating. About 5 bites in, the manager came hurrying out to the bar and informed me that the dressing does in fact contain gluten and asked if I wanted them to make me a fresh salad.. uh no, I needed to get out of there before things went down hill.
I was pretty sick that evening and had a migraine for 3 days after. Bleh.
My meal tonight was delicious!!! They offered a separate gluten free menu. I ordered shrimp cocktail (not on the menu) and the grilled vegetable plate plus salmon. So, so good!! Plus the chocolate soufflé with mixed berries (I don’t eat dairy). Our server, Oscar, was phenomenal!! Highly recommend!!
Great food and good selection of menu items listed as gluten free.
You can get almost everything gluten free, but it’s basically prepared with only salt and pepper. They are so disappointing
We had a wonderful experience. It’s definitely more Hawaiian style, not Japanese. They have clearly marked plates for gluten free (embossed flowers on them). Service was amazing. Views were amazing and most importantly, FOOD WAS AMAZING. I had the scallops and honey mustard braised ribs.
