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Not our typical experience at Shane's. Unfortunately, the employees were CLUELESS - nice, but clueless. They put our daughter's side order of macaroni and cheese on the plate with my celiac husband's food. They reprepared the food, he ate a small amount and had stomach pains within minutes. I'll be contacting corporate. :(
Owners are awesome! They came to my table and discussed the importance of the differences between Celiac and just people who decide to eat gluten free. They're very knowledgeable the food is excellent I will be back if I come back to Panama City
Meh. I asked for the GF menu. Ordered off the GF menu and even said 'gluten free' as I ordered... Still came with Texas Toast on both mine and my hubby's order. I sent mine back. Hubby is GF because it is a smart thing to be... I'm GF because I get SICK. Waitress was nice and apologized. (We ordered at a counter so it's not like the waitress screwed up, it was the either the person entering the order or the one making it up.) Both our side salads came without the croutons (yay!) but hubby had a chicken tender chunk buried in the lettuce. Food was fine, but not impressed with the care taken in entering our orders.
It's challenging to find a GF BBQ place, much less one that serves really good BBQ, so I was delighted to find Shane's Rib Shack while staying in Atlanta. This was my second visit to Shane's, but first to this location. My earlier visit was to the location over near Perimeter Mall. My meal was a two-meat plate and I selected ribs and half a chicken with beans and cole slaw as sides. The cashier provided me with a GF menu and assisted me with my selection. The ribs were nice and tender and easy to remove from the bone with a plastic fork. The chicken was also excellent, although a knife comes in handy. Both the ribs and chicken had what I'd call just enough smoke without making the smoke the star. There are four different BBQ sauces; I tried the Mustard and Tangy and actually found that combining the two gave me the flavors I like best in BBQ. I will normally have issues when I've had contaminated food in about 72 hours that last for two weeks or longer, but I didn't experience any problems on my first visit nor on this second at a different location. For BBQ lovers I highly recommend Shane's as the place to go!
I have Celiac, so I have to be very careful about where I eat. Shane's has a gluten free menu and the staff is knowledgeable about gluten intolerance. My meal was wonderful! I had ribs, baked beans, and green beans. The food is great on top of being Celiac friendly!
Food was not good - ribs were dry and cold. Fries were gross, and so was the salad. Half way through my meal I also got to hear one employee say on the phone that the other employee couldn't pick up her phone because she went to throw up. Mind you, this employee was on the clock at the time, and was the one who took my order and was still working during and after I overheard the phone conversation. I obviously quit eating and will never return.
Manager and staff very nice - he told us all about their gluten precautions in the kitchen and the food was very good. Pork, baked beans, cole slaw and original sauce were great! Nothing bothered me either! Highly recommended! Also, their sauces are not only gluten free but celiac approved. Yay!
Gluten free menu is very clear and has most of the expected BBQ staples. Plates come with regular toast, so be sure to mention that to your wait staff. Great service in general and food was great! Service was a little slower due to the allergy restriction, but nothing to stop us from coming back again and again.