The Counter

6 ratings
$$ • Fast Food Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers
Safety Rating
6 ratings

As rated by the community

12117 Ventura Blvd
Los Angeles, CA 91604

Most Recent Reviews


Overall Rating

Review


Should have been a great experience. They have a gluten free menu/buns/separate fryer. But you’re only as safe as your server. Despite clear communication and assurances, he messed up and didn’t mark our fries as GF. They came from the regular fryer and I got sick.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 11 months ago read full review

Celiac

Overall Rating

Review


They care about cross contamination, but I was still contaminated on the 5th time I ate here. Disappointing because their burgers a pretty good, but I have been sick for multiple days so it is not worth it overall.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Knowledgeable staff celiacs safe really solid burgers! Fries are also safe!

Celiac friendly?

Yes

Updated 5 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Bread/Buns
  • Burgers
  • Gluten-Free Menu

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Takeout
  • Vegan Friendly

Photos


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More Reviews


Overall Rating

Review


I feel very safe eating here! They have gluten free buns and delicious burgers! 100% my go to burger spot. The fries are also safe to eat!

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


They are very knowledgeable and they have a gluten free bun. Their staff is very flexible and they have a great gluten free menu. They have a separate fryer, so you can have very yummy fries. The hamburgers also have a great taste! This is a very good resturant and we would give it 6 stars if we could!

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


Gluten free menu and dedicated fryer just for french fries.

Celiac friendly?

Yes

Updated 9 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


They are so safe with gluten-free orders. They make sure you are heard and the customer service is great. They double checked the kitchen to make sure the fries were celiac friendly and they were not. I think one of the fryers was broken, they usually have a seperate fryer

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Symptomatic Celiac

Overall Rating

Review


Stopped in while exploring the city since there was some good reviews, food was great! They had gf buns and a dedicated fryer for French fries:) I’m a plain Jane so I just get the burger patty & bun, but there was a long list of toppings/sauces to choose from! Staff seemed super knowledgeable about allergies, great place for a quick bite!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
Celiac

Overall Rating

Review


Great selection. Super tasty. Food clearly marked.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Absolutely amazing service with an easy to understand menu! Fries were delicious and portions very generous. 10/10, would love to eat here again!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Place was awesome. Manager and staff very knowledgeable about Celiacs. Separate menu. Dedicated fryer! Nice to visit a city and eat without getting sick..

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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