We went right before a show and spoke with knowledgeable staff — I selected the make your own burger with their guidance and had fries from a dedicated fryer. It was all excellent!
FANTASTIC!! The burger on a bed of lettuce makes two meals in one!! Was like a burger with a side salad. Best burger ever. Amazing service!!! Wonderful!!!
Dedicated fryer, many gluten free options, but you have to babysit your order and watch everything, and double check everything. If you send something back, you have to be very clear that they can't just slap the same patty on a gluten free bun.
We were in a hurry to catch a show and they were so great! They brought out the food and check and made sure everything was going smooth. The food was also top notch! SO yummy and I’m not much of a burger person
They have a gluten free build your own burger menu with clearly marked items. Staff are friendly and knowledgeable and I was not glutened!
Great burger and fries. Did not get sick.
GF food for the healthy and not-so-healthy. Fast service. Great location. Try the basil pesto. Expensive, but delicious!
I Nima tested the fries and cheese burger with GF bun. Both came back with gluten found.
Great burgers and fries!! Would definitely go back!!
This place is awesome. The gluten free bun was delicious. They also have a separate fryers for the fries. I have a severe food allergy and ate there and was completely fine. Would love to go back.
Really good fries and burgers!
Absolutely delicious burger and sweet potato fries! I will return!
Amazing gluten free menu! My Coeliac husband was not unwell after eating here. Server knew exactly what was gf. We didn’t like the drinks we ordered and they kindly swapped FOC. Above and beyond here. Make sure you time your visit before the lunch/dinner rush as it does get busy.
Incredible burger. Fries were great and gluten free. Servers very careful and knowledgeable. My daughter is very sensitive and did not get sick.
Does your gluten free but have egg in it? Waitress: No it doesn't there is no dairy in it. She checks and it does have egg.
Went here twice while in NY. So happy to have a safe burger and fries! The fries are very thin and very crispy and some of the best fries I have ever had. So nice to be able to build my own burger too with tons of GF options. Great to have the option of a lettuce option as a wrap if you avoid grains. Staff was helpful and knowledgeable both visits. Would for sure go back.
Great burger love being able to choose every part of my burger. (I don't like any burger sauces) really fresh and what I call a clean burger, no grease! total gluten free menu
Shannon, our waiter was very knowledgeable, friendly and assured me there would be no cross contamination. He was right and it was hands down the best burger and sweet potatoe fries I have had in 5 years!
Awesome gf place!! Great burgers and fries!! I wouldn't try the shakes because they serve malts for regular customers and they might use the same blenders as the shakes. But overall good gf burger joint!!
Reliable and have a separate fryer for the Fries. Servers not uniformly knowledgeable but if you are patient and work with them it helps, for example got different answers on whether the pickles are GF. But after three or four visits our Celiac son has not gotten glutened yet and that is our standard. Only thing that would make a meaningful improvement in our view is getting a better bun. Shake Shack and some other places have figured it out; there are much better versions than Udi's out there (sorry Udi's!).
My daughter was so excited to get a gluten free hamburger on a bun that tasted good and didn't fall apart when you picked it up. Customizing your burger added to the fun experience. We ate at the bar and Katerina was super friendly. It is definitely a great place to try!
Very nice place for younger kids for gluten free. Not completely celiac friendly but good for GF.
Pretty cool and relatively quick burger joint that has sandwiches and salads too. Crumbly gf bun but gf fries were to die.. great overall choice
Dedicated fryer and GF bun, although bun is not the greatest. It's very crumbly/mushy. Burger on greens is an excellent alternative though!
Outstanding gf menu. Dedicated fryer. Really helpful staff. Fun atmosphere. Incredibly reasonable prices for the area.
We were looking for something that was close to the Sondheim theater 🎭 and would be pretty quick and not super expensive (remember this is Times Square). My husband and I both had turkey burgers and enjoyed them. We were handed a coupon for fries when we walked up to the door and they were very good - shoe string style. I'm GF and they had a separate menu for me The GF bun was very tasty. We finished off with root beer floats. The wait staff was friendly and efficient. The restaurant was clean and well lighted. I would check it out when you're in Times Square
good gf menu, knowledgeable staff.
It was nice that we were asked by the greeter if anyone in our party needed a gluten free menu. The gf menu had a lot of options even fries and sweet potato fries. They have a lot of options for customizing your burger. Enjoyed my meal here.
We have eaten here a few times before and are always impressed. They have just as many gluten free options as they do regular options. The fries are also really really good.
Great food that is carefully prepared. Didn't try the G-free bun but my burger on greens (Sonoma bowl) was delicious!
Great burgers made to order, nice and casual with real shoestring fries! They didn't talk a ton about GF but have GF bun option or with your burger on lettuce mix (not iceberg!).
So many options, good food. Expensive for burgers but fantastic location if you're doing the tourist thing in NYC. This was our third visit. It's very noisy.
The GF menu states that they can't guarantee it is free of cross contamination!!
Great burger with GF bun Design your own
Found this place through this app and wandered in for carry out on a Friday night. Staff was friendly. We did the build your own burgers and picked gf buns and picked our toppings. I asked to confirm that they had a dedicated fryer because I'm celiac and they told me that they normally do, but one of their fryers was down so I shouldn't order the fries. As much as I wanted fries I'm always glad for honesty. I would rather not have them than be sick. We got milk shakes and headed out with our food. The burgers were really good and the buns were totally fine. I was so full that I didn't even miss the fries. I would definitely eat here again. It was expensive, but our burgers and milk shakes were both delicious.
Despite name, this is a casual sit down place with table service and full bar. Counters for solo diners. Omission beer, dedicated fryer. Ask for gf menu - not everything you'd expect (chicken!) is gf.
I have celiac and ordered a sandwich on gluten free bread. They handed me the food in a bag and asked them are they sure it's gluten free. They said yes. When I got home I called bc it didn't look like gf bread and they said they made a mistake
Ate here two days in a row bc my teen loved it and service was so great. For GF use the build your own. It's pricey but not bad for NYC- and the burgers and gf fries (dedicated fryer for shoestring and sweet potato-yummy!) are great! Fast service, clean restrooms, convenient- please open one in Rhode Island! I loved the hippy salad- very filling even without chicken added. Thank you!!
seperate menu for gluten free. my daughter had a burger with a glutenfree bun and gluenfree fries.
Every time I come to NYC I stop at The Counter for a burger. They understand Celiac and cross contamination, and the food is amazing. Love the bison burger! And a dedicated fryer makes the fries safe for consumption. Can't say enough good things about The Counter!
there is barely and vegan gluten free options for me but a lot of gluten free options for non-vegans.
It was crowded which seemed like bad news but they seated us right away. The tables are small and it's very noisy. The waitresses are nice and the food isn't bad. The only problem was my burger was not medium which I stressed and they forgot my lettuce. The menu choices are great, my husband has a gluten sensitivity and he thought his food was great although a GF bun is an extra $2. Their fries are okay but you should go for the make your own burger.
Yummy GF buns for our burgers! High quality beef made for a tasty burger! Separate GF menu. Teens loved building their own burgers with exactly what they wanted for toppings. Sweet potato fries were very good!
Great place for a quick bite to eat. They have gluten free buns and a dedicated fryer. Had a sandwich and cheese fries, a bit pricey.
Good tasting burgers with many options. The gluten free bun crumbled rather easily, but the wait staff was knowledgable.
This place was amazing! Came here for a quick bite after our flight and the food was wonderful! Waitress was new but very attentive and understanding. Will definitely come back!
I am a regular here and I really love the food but for a burger no bun and Chz fries is $27 and the last time I went they wouldn't give me an extra sauce on side for fries without charging me extra pretty ridiculous. Strange because when I ask for extra in the past never a mention of extra
Extremely good food. we were here at 2:00 on a Friday and the place was packed. Service was still quick and food was excellent!
Fantastic! Gluten free menu and careful!
Gluten free bun available with the build your own burger option
Attentive staff - I ordered online delivery and chose fries on the side. The manager called me to warn their fryer is not safe and substituted for something else. So even though I was dissappointed not to get fries I felt good knowing he was looking out. Would try again
I’ve eaten here 6 times over last 2 months, and have been the sick the last 3 times. I’m not going back. I’ve a very, very sensitive Celiac sufferer. If you just need GF- then this will work for you. GF burgers, buns, fries are all available. Including GF alcoholic beverages, such as angry orchard in bottles. Don’t try Omission Beer (NOT celiac friendly), and I haven’t ordered milk shakes due to possible cross-contamination. Staff is learning about celiac- but not there yet. Many, many options available. Just not suited for Celiac sufferers. Good parking available in garage in back. Service is great.
Extensive separate gluten free menu. Wait staff knowledgeable of celiac and cross contamination. Separate fryer used for gluten free fries and separate part of the kitchen used for cooking gluten free. I had a veggie sandwich, fries and a shake and my 9 year old had cheese burger, fries and a shake. The gluten free buns used was nice. We thoroughly enjoyed our meal and had zero issues later.
A couple things first: 1. This very place is expensive! Be prepared to spend $10 and up 2. It’s not the best food in the world lol But to a celiac who hadn’t had REAL FOOD in a week..this place was heaven! I ended up ordering off of the kids menu, since I was weary about the price and getting sick...gobbled up everything and was absolutely fine..NO REACTION..I was thrilled..went back and got more!
No stars. Waited 45 minutes for a table. Ordered and then were told they were out of GF buns. I asked to speak to a manager and asked if they could go to the Whole Foods Market that was next door (it is literally next door) to them to get some for our party of 6. Nope, they were unwilling to do so. We left. So disappointed.
Risemarie really knew her stuff. Nice to have a non-salad option in an airport!!
Awesome! Great burger. Dedicated fryer.
The staff and especially Rosemary were amazing! Very knowledgeable about gluten free and cross contamination. The French fries were awesome!
Gluten free buns that don’t taste terrible and other options available. Very knowledgeable staff!
The staff was knowledgeable and helped us find all of their gluten-free options. They have gluten-free buns, burgers, and more. Their fries are even in a dedicated fryer.
I thought this restaurant was so great for celiacs and GF people. Good menu to choose from already made burgers and then you can build your own with a Udi’s bun or on a bed of greens. Separate fryer for both shoestring fries and sweet potato fries! Wait was a little long but food was great when it came out!
Very easy to eat GF here and still have some options! Everything is customizable, which is great for both food allergies and picky eaters. Their fries are my favorite (and made in a dedicated fryer). The servers tend to be informed about GF needs. There is a separate GF menu, but I usually just use the regular build your own burger sheet and make a note at the top that I have a gluten allergy. I haven't had any issues, but you do need to know what to avoid (e.g. fried onion strings) to do it this way.
I’m not usually a huge burger person but I loved this place! Our waiter Edwardo was exceptional and put up with all of my questions (both celiac related and general). My favorite part was the dedicated fryer for french fries! Some of the milkshakes are gluten free too!
I’ve been struggling to find good restaurants since I was diagnosed with celiac but I’ve never had a reaction from this place and the food is very delicious. There are lots of options as well and you can order online. The gluten free buns and fries are great as well.
I eat here all the time because it's by my work. Never had a bad gluten reaction, the burgers are DELICIOUS and the fries are great too. Definitely recommend.
I had called the manager prior to arrival to make sure he felt confident they could serve my celiacness. He said to tell my waiter and they will take care of me. Upon sitting I asked for the gf menu and told my waiter he had celiac. He explained he would let the chef know. I ordered and asked if the sweet potato fries were cooked in different oil so I said ok. A few minutes later he told me the manager said he spoke to me and recommends I don't eat the fried food. It is different oil but there could be some splatter from the other grease. I said thank you and they took $3 off my bill. I was just happy they thought it through and were willing to warn me vs just saying "eh, it will probably be fine"
The restaurant allows you to create your own burger, with a dedicated gluten free menu (and good list of other allergens available if necessary). The gluten free bun is very good, for a gluten free bun, and they have a dedicated gluten free fryer for chips. They don't have a separate food prep area, but will clean down the working area between orders to reduce risks.
Some places make such a big deal out of accommodating people with special dietary needs, it’s nice when you find a place that gets it right. Gluten free buns for their delicious build your own burgers, tons of topping options, vegan burger and cheese options, and a dedicated gluten free fryer. I had a delicious bison burger on gluten free bun with goat cheese, onion, grilled pineapple, bacon, and avocado with a side of sweet potato fries. Best meal I’ve had in a long time and was not made to feel like it was any problem to accommodate my needs.
Absolutely delicious and safe!! Definitely go between 3-6 if you can to avoid the busy times. I got the grilled chicken with bacon/cheddar/avocado/ranch, SO GOOD. Chose no bun, though the GF bun looked good. Will definitely come again and hope to see some in the Midwest!
Just came back from a mission trip in Cuba. Had to carry all my food. Hadn’t eaten any real food in a week. They have GF hamburgers and FRIES. Saved my life. Rosemary knows her stuff. She has done some study on GF
Delicious but I got super sick within an hour. The waiter didn’t seem to be paying a lot of attention, I shouldn’t have trusted. I’ll try again if I’m starving but I’d give them a thorough talking to and not trust unless I get full attention
Had a burger on gluten free bun and Rose helped me with GF toppings. Did not get sick. I have celiac.
so happy to find this place! Rosemarie, the hostess, walked me through the menu, crossed off everything I could not eat. they have a separate fryer for French fries and gf buns for burgers.
Knowledgeable staff, great burgers and dedicated fryer. A rare find for airport food!
Staff is knowledgeable. I ordered fries because I know other The Counter spots have a dedicated fryer. But since i wrote “Celiac/gluten allergy” on my order, someone called me and told me their fryer isn’t dedicated because their kitchen is too small at this location. I really appreciated them calling to tell me.
Peggy crossed all the gluten items off the menu for me. I was able to build my burger to my liking. Even the fries were safe.
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12 am - 1 am, 11 am - 11 pm