The Counter

We went right before a show and spoke with knowledgeable staff — I selected the make your own burger with their guidance and had fries from a dedicated fryer. It was all excellent!

Ordered from Gluten Free menu. I “tested” the sweet potato fries with my Nima Sensor that were advertised “dedicated fryer” and they came up as not Gluten free. So beware if you are Celiac and sensitive. On the bright side, the bare burger on a bed of Kale tested GF.

Not Celiac safe. They have a separate menu and the staff seemed knowledgeable about gluten allergies and Celiac's, but my partner and I both got sick from cross contamination.

Ens van agradar molt les hamburgueses. Les patates també. El local divertit i el noi que ens va servir molt amable.

Really nice food and good gf options. Only problem is the drinks. They don't have any drinks in bottles only through the dispenser which can be contaminated so had to have no drink with meal

Very Nice! Nice service and very Good food. Ate there twice, both times very Good. I get sick of one crumble, and i haven’t gotten ill

Great spot for fresh, premium burgers and fries! They have a separate gluten-free menu and GF bun, but the kids menu is not gluten-free. But my kid devoured his 1/3 lb burger, so I guess he didn't need the kids menu to begin with. Fantastic servers, too!

I have to take two stars off my review. Each time I eat here I am careful to ask about everything (or so I thought). I didn’t feel great a couple times but couldn’t imagine why because they seemed very careful so I chalked it up to coincidence. Then tonight when I realized the onion strings my husband ordered weren’t on my menu I asked about the fryer. My sweet potato fries are cooked IN THE SAME FRYER! He said they change the oil so it’s fine. What?! Burgers are good but do not eat the fries if you are celiac.

Tested my burger with Nima and gluten found.

Staff was very nice and friendly. Accommodated the gluten allergy very well and the fries were gluten free as well!

Great, knowledgeable staff! I had a create your own burger with a GF bun and fries and it was excellent. Highly recommend.

Understood my allergy and cooked everything well so I did not get sick. But the bun fell apart so quickly I couldn’t eat it at all. I know this is typical of GF buns, but this was probably the worst one I’ve had. But the burger itself was delicious at least.

Great place. Staff was knowledgeable and helpful. Ordered A burger with GF bun - amazing. Close to the action in Times Square too! Will definitely come back next time in NYC!

The food was amazing! One of the best burgers ever. Pricey. But good. And so many gf options. Separate menu and well trained staff.

FANTASTIC!! The burger on a bed of lettuce makes two meals in one!! Was like a burger with a side salad. Best burger ever. Amazing service!!! Wonderful!!!

Dedicated fryer, many gluten free options, but you have to babysit your order and watch everything, and double check everything. If you send something back, you have to be very clear that they can't just slap the same patty on a gluten free bun.

We were in a hurry to catch a show and they were so great! They brought out the food and check and made sure everything was going smooth. The food was also top notch! SO yummy and I’m not much of a burger person

They have a gluten free build your own burger menu with clearly marked items. Staff are friendly and knowledgeable and I was not glutened!

Great burger and fries. Did not get sick.

GF food for the healthy and not-so-healthy. Fast service. Great location. Try the basil pesto. Expensive, but delicious!

I Nima tested the fries and cheese burger with GF bun. Both came back with gluten found.

Great burgers and fries!! Would definitely go back!!

This place is awesome. The gluten free bun was delicious. They also have a separate fryers for the fries. I have a severe food allergy and ate there and was completely fine. Would love to go back.

Really good fries and burgers!

Absolutely delicious burger and sweet potato fries! I will return!

Amazing gluten free menu! My Coeliac husband was not unwell after eating here. Server knew exactly what was gf. We didn’t like the drinks we ordered and they kindly swapped FOC. Above and beyond here. Make sure you time your visit before the lunch/dinner rush as it does get busy.

Incredible burger. Fries were great and gluten free. Servers very careful and knowledgeable. My daughter is very sensitive and did not get sick.

Does your gluten free but have egg in it? Waitress: No it doesn't there is no dairy in it. She checks and it does have egg.

Went here twice while in NY. So happy to have a safe burger and fries! The fries are very thin and very crispy and some of the best fries I have ever had. So nice to be able to build my own burger too with tons of GF options. Great to have the option of a lettuce option as a wrap if you avoid grains. Staff was helpful and knowledgeable both visits. Would for sure go back.

Great burger love being able to choose every part of my burger. (I don't like any burger sauces) really fresh and what I call a clean burger, no grease! total gluten free menu

Shannon, our waiter was very knowledgeable, friendly and assured me there would be no cross contamination. He was right and it was hands down the best burger and sweet potatoe fries I have had in 5 years!

Awesome gf place!! Great burgers and fries!! I wouldn't try the shakes because they serve malts for regular customers and they might use the same blenders as the shakes. But overall good gf burger joint!!

Reliable and have a separate fryer for the Fries. Servers not uniformly knowledgeable but if you are patient and work with them it helps, for example got different answers on whether the pickles are GF. But after three or four visits our Celiac son has not gotten glutened yet and that is our standard. Only thing that would make a meaningful improvement in our view is getting a better bun. Shake Shack and some other places have figured it out; there are much better versions than Udi's out there (sorry Udi's!).

My daughter was so excited to get a gluten free hamburger on a bun that tasted good and didn't fall apart when you picked it up. Customizing your burger added to the fun experience. We ate at the bar and Katerina was super friendly. It is definitely a great place to try!

Very nice place for younger kids for gluten free. Not completely celiac friendly but good for GF.

Pretty cool and relatively quick burger joint that has sandwiches and salads too. Crumbly gf bun but gf fries were to die.. great overall choice

Dedicated fryer and GF bun, although bun is not the greatest. It's very crumbly/mushy. Burger on greens is an excellent alternative though!

Outstanding gf menu. Dedicated fryer. Really helpful staff. Fun atmosphere. Incredibly reasonable prices for the area.

We were looking for something that was close to the Sondheim theater 🎭 and would be pretty quick and not super expensive (remember this is Times Square). My husband and I both had turkey burgers and enjoyed them. We were handed a coupon for fries when we walked up to the door and they were very good - shoe string style. I'm GF and they had a separate menu for me The GF bun was very tasty. We finished off with root beer floats. The wait staff was friendly and efficient. The restaurant was clean and well lighted. I would check it out when you're in Times Square

good gf menu, knowledgeable staff.

It was nice that we were asked by the greeter if anyone in our party needed a gluten free menu. The gf menu had a lot of options even fries and sweet potato fries. They have a lot of options for customizing your burger. Enjoyed my meal here.

We have eaten here a few times before and are always impressed. They have just as many gluten free options as they do regular options. The fries are also really really good.

Great food that is carefully prepared. Didn't try the G-free bun but my burger on greens (Sonoma bowl) was delicious!

Great burgers made to order, nice and casual with real shoestring fries! They didn't talk a ton about GF but have GF bun option or with your burger on lettuce mix (not iceberg!).

So many options, good food. Expensive for burgers but fantastic location if you're doing the tourist thing in NYC. This was our third visit. It's very noisy.

The GF menu states that they can't guarantee it is free of cross contamination!!

Great burger with GF bun Design your own

Found this place through this app and wandered in for carry out on a Friday night. Staff was friendly. We did the build your own burgers and picked gf buns and picked our toppings. I asked to confirm that they had a dedicated fryer because I'm celiac and they told me that they normally do, but one of their fryers was down so I shouldn't order the fries. As much as I wanted fries I'm always glad for honesty. I would rather not have them than be sick. We got milk shakes and headed out with our food. The burgers were really good and the buns were totally fine. I was so full that I didn't even miss the fries. I would definitely eat here again. It was expensive, but our burgers and milk shakes were both delicious.

Despite name, this is a casual sit down place with table service and full bar. Counters for solo diners. Omission beer, dedicated fryer. Ask for gf menu - not everything you'd expect (chicken!) is gf.

I have celiac and ordered a sandwich on gluten free bread. They handed me the food in a bag and asked them are they sure it's gluten free. They said yes. When I got home I called bc it didn't look like gf bread and they said they made a mistake

Atmosphere is a cross between a Chipotle and an Applebee's. Definitely an adult vibe, but not very overly commercial or dark inside. The burgers are good, but pricey. The gluten-free bun is just an Udi brand so we opted for the bed of lettuce. Chili was large portion but only okay. Ask for a GF menu when you are seated.

This is the best burger place. The GF menu has many options and our serve was very knowledgeable about celiacs. Highly recommend, great atmosphere and wonderful service.

They knew what they were on about

Great GF menu and excellent Chicken Dijon Sandwich on Gluten-free bun.

They understand and take cross-contact seriously. Burger was great and so was service. Nima approved my bacon cheddar burger on GF bun with side salad and ranch.

I’ve been eating here for years and they have been great!

I let my waitress know I had a severe gluten allergy (easier to say than saying I have Celiac) and she made sure to let the cooking staff know. They have dedicated fryers for the fries and prepare food safely. I had a burger on a GF bun with sweet potato fries. She withheld the sauces that had gluten in them, which I appreciated. I didn’t get sick afterwards, so I think I was in the clear. It was very good and didn’t taste like a GF bun. Only thing I would say is it was a bit pricey compared to In-N-Out, but it was a fun environment and good food.

Our food was good. The chili cheese fries were good. Our budget was ok but came missing half the toppings. Both our friends who are not GF ordered the wings and there was SO much salt they couldn't eat them & waitress insisted there wasn't an error, but reluctantly said she could get them something else. The food took forever to arrive, so there was no way we were waiting for more. Her excuse for horrible service was that over 3 people didn't show up for work. However I gave it a good rating bc my food was good and there was a great selection. I still feel good without reaction .

This is my daughter’s favorite burger place. It is a little pricey, but she loves the burger and fries, and she has never been glutened, so it is worth it.

Good burgers, not great, but good. Absurdly overpriced. Burgers are expensive and fries cost extra.

Had lunch today there. No gluten free menu. Fries are not safe as they share frier. They have chips but are not gf. They have gluten free bun. The quality for the price was a joke. Expensive to eat in plastic dishes. Specially the kids mini burger, they should be called micro burger.I do not which kind of kid could be satisfied with this...

Super fresh, GLUTEN FREE meat, no buns, nice servers. I experienced this yummminess in the San Diego airport. $17 is a bit high, but piece of mind is priceless.

Everyone’s knowledgeable about gluten, AND they go the extra mile to not only change gloves, but get your toppings and salad base from the back, where it hasn’t been touched and there’s no cross-contamination possible! I’m so impressed. The turkey and vegan burgers do have gluten in them, but a beef burger in a salad bowl is totally safe. Also! By virtue of their limited offerings, the fries are the ONLY thing that’s fried in their fryer, so you can have regular or sweet potato fries with no problem.

Great fries, no reaction. Last time I got a burger and fries an no reaction that time either.

I went there with my boyfriend on a vacation, and the staff knew what I was asking for when I told them I was gluten free. They have a separate menu(I got the impossible burger, which is also vegetarian along with gf), and they have a separate fryer so it’s celiac safe. I also got a side salad and it was delicious. 10/10, defintely would recommend!

Really good build your own burgers! They have GF buns. The fries are GF and really good.

Was an ok meal, but a bit pricey. My burger was very dry and tasteless. I liked the sweet potato fries. Didn’t feel quite 100% after...

The Counter is awesome. I have eaten here numerous times and the servers are all very knowledgeable about how the gluten food is prepared. As a family, we get the fries trio, substituting onion rings (NOT gluten free) for plain fries. The gluten free fries trio includes: Parmesan, sweet potato and plain French fries. I also recommended the gluten free Chipotle turkey burger. There are so many options, and custom burgers (or not, for your vegetarian friends) you can make. They accommodate everyone. Highly recommend this location.

Food is unremarkable but my burger wad celiaci safe. Everything is clearly marked and the staff seemed to be reasonably confident.

Staff were super knowledgeable and have a separate gf menu and separate fryer! Burger was delicious and will be going back 🙌

Waitress had a relative with Celiac, so was very understanding. Burger and bun tested clean. Still has a dedicated fryer for the fries. 6/26/19

They're conscious of our plight. Great place to get GF burger and fries

Great gluten free knowledge. They have a dedicated fryer, but my server told me that they had been having some issues with cross contamination, so I shouldn't get fries. They do have gluten free buns. Very nice place, especially for an airport.

I’ve eaten here many times, including ordering via DoorDash. Food was always fine. Even the fries (Iget them every time).

Very knowledgeable about gluten free options. Fries (sweet potato and regular) are gf. The bun for my grilled chicken sandwich was very nice and not too crumbly. I liked the veggie skewers. Attention to my order was very good. If you miss a good burger, this is a good option!

Rosemarie who greeted us was VERY knowledgeable and helped me navigate the menu effortlessly. She crossed off all items with gluten. (Most places just shove an allergen binder at you, or worse just give you a blank look when you say “gluten”) so nice to be well taken care of!! Staff is very well taught.

The food was great and was very knowledgeable about what was gluten free.

Very good and staff are knowledgeable. Good burger and Tito’s 🙏🏼 they also have GF shakes that are safe without the whipped cream

Personally I would not eat here as a Celiac. I have asked before, and the buns and impossible burgers (contain gluten) are all grilled on the same space as the regular burgers. They seemed reluctant to clean for me. They do have other food options, and fries are in a dedicated fyer. However; with the high staff turn over, and lack of knowledge about allergens I have encountered here... I would go elsewhere if you are very sensitive.

The staff was very knowledgeable! I am Celiac and it was very safe. French fries were in a dedicated fryer. Food was delicious!!

Dedicated fryer and a gluten free menu. Great service and the yummiest burgers as well as safe shoestring chips!! I only have great things to say. Also you can customise your entire burger to exclude and include things you don’t want and they will cook and put it all together. Yum!

Fries and burger were very good. Did not get sick. Good experience.

The staff acted like they knew about gluten-free and they even handed me a menu. 5 minutes after eating a few bites burger though, I was ill in the bathroom. Never will go back- previous reviews led me astray :(

We ate here yesterday and I was SO nervous! My 5 year old twins have Celiac and have a severe reaction to gluten which is why we rarely eat out. I researched ahead of time and took a chance on this restaurant. I realized the poor reviews were from several years ago and there was one excellent, detailed review within the last few months. I was also nervous because we were a party of 9 and I always worry about overwhelming a server when I have such specific requests. Anyway, our lunch was phenomenal!!! My Celiac girls both had mini burgers on gluten free buns (one GF bun cut in half) and FRIES! They love fries and I never order them for fear of cross contamination but the server promised me there was a dedicated gluten free frier and everything turned out great! This restaurant absolutely made our day!!!

Server went out of his way to double check that the fryer was safe. Have eaten here many times and felt ok afterwards. Great food!

Amazing burgers and gluten-free fries. Waiter was amazing and very knowledgeable about the gluten-free options. Tons of options and relatively reasonable price!

I’ve eaten here a few times and never gotten sick. It is pretty straightforward what is gluten free on the menu. Dedicated fryer. Knowledgeable staff.

No gluten free menu or bread/buns as app suggested.

Amazing food, amazing staff, extremely knowledgeable and caring.

Based on previous reviews we made our way here. I have severe celiacs and end up in an ambulance on my way to the ER when I have any so eating in the airport is scary and very limited. Rosemarie was who greeted us and was very helpful. She crossed out all of the items I couldn’t eat. She informed us that the second fryer was down so not to eat the fries or bacon due to cross contamination right now. Should be fixed soon. Even if I get sick she informed my server and did her best to protect me. That’s a win as far as I’m concerned. Also the shakes are safe without whip cream

Sooo, as I was reading the reviews, one person spoke of the infamous and majestic Rosemarie. Fear not friends, she is real and knows her stuff. She specifically took the time to mark off every item that wasn’t gluten free friendly and, as a 16 year celiac, she even knew a few ingredient choices that weren’t celiac friendly that I didn’t even know about. Pretty impressed. I haven’t gotten the food yet, I don’t know if it will taste as well as the service, but I don’t care. I’m hungry can I’ve been traveling all day, and I feel like I’m not going to be glutenated! Sweet!

The staff has been so helpful. They have a dedicated fryer and really good sweet potato fries.

We ate here with my celiac son who is quite sensitive to gluten. The servers were very knowledgeable about cross contact. They have a separate fryer for the French fries. The food was amazing and he didn’t have any reactions. We will definitely go back.

Knowledgeable staff celiacs safe really solid burgers! Fries are also safe!

Three stars as a rating is required but didn’t eat here because couldn’t. They are gf friendly ONLY if you aren’t sensitive to cross contamination. Offer chips instead of fries but the burgers are just slapped,into a gf bun, with no effort at making them safe for celiacs.Was turned away as they said they couldn’t accommodate celiac. Disappointing since this is listed on this site as celiac friendly. Do appreciate the honesty. Miami airport was impossible to eat at as a celiac. Had to make do with cereal I’d brought and milk from Starbucks.

Closed and no longer available

Rosemarie was very knowledgeable. She is informed and alerted us to gluten preservatives in the organic whipped cream and American cheese. The staff was helpful and accommodating. The dedicated fryer was down, so my daughter was given potato chips instead. She was happy and felt safe eating here.

GF buns. Asked if I had “allergy”. No separate fryer, so stay away from fries but they have other sides like guacamole and chips (chips not made in house).

Updating my previous review as I was able to try this place this time around. As others mention, Rosemarie is very helpful and takes the time to go through the menu and cross off items that are not gluten free. Was very impressed that she took the time given the busy environment. I had a hamburger with GF bun and various sides. Both normal and sweet potato fries are fried in a separate fryer so no issues there. —PREVIOUS REVIEW— Would have loved to try this place, but their posted hours are not correct. Was told they do not open until 7:30AM. Typical for airport restaurant to just do what they want.

The first few times I came here, I had no problems and enjoyed a good GF burger joint. The last two times I've gotten sick. The waiter came out and told me they put my burger/cheese on the wrong bun and were "melting new cheese" to put on the GF bun. I told him that I'm Celiac, and they have to re-make anything that came into contact with the gluten bun. He appeared to understand, but then my burger came out suspiciously quickly for having to be remade. Very disappointing.