Staff is knowledgeable. I ordered fries because I know other The Counter spots have a dedicated fryer. But since i wrote “Celiac/gluten allergy” on my order, someone called me and told me their fryer isn’t dedicated because their kitchen is too small at this location. I really appreciated them calling to tell me.
The fries are not in a dedicated fryer. Some servers will inform you of this and some won’t. That being said, I never got sick from them (they didn’t inform me until I’d eaten them several times). I used to come here for the GF tater tots until they fed me a spoiled bunch and I got food poisoning. Now I avoid this place.
Our food was good. The chili cheese fries were good. Our burger was ok but came missing half the toppings. Both our friends who are not GF ordered the wings and there was SO much salt they couldn't eat them & waitress insisted there wasn't an error, but reluctantly said she could get them something else. The food took forever to arrive, so there was no way we were waiting for more. Her excuse for horrible service was that over 3 people didn't show up for work. However I gave it a good rating bc my food was good and there was a great selection. I still feel good without reaction .
Atmosphere is a cross between a Chipotle and an Applebee's. Definitely an adult vibe, but not very overly commercial or dark inside. The burgers are good, but pricey. The gluten-free bun is just an Udi brand so we opted for the bed of lettuce. Chili was large portion but only okay. Ask for a GF menu when you are seated.
Ordered from Gluten Free menu. I “tested” the sweet potato fries with my Nima Sensor that were advertised “dedicated fryer” and they came up as not Gluten free. So beware if you are Celiac and sensitive. On the bright side, the bare burger on a bed of Kale tested GF.
I let my waitress know I had a severe gluten allergy (easier to say than saying I have Celiac) and she made sure to let the cooking staff know. They have dedicated fryers for the fries and prepare food safely. I had a burger on a GF bun with sweet potato fries. She withheld the sauces that had gluten in them, which I appreciated. I didn’t get sick afterwards, so I think I was in the clear. It was very good and didn’t taste like a GF bun. Only thing I would say is it was a bit pricey compared to In-N-Out, but it was a fun environment and good food.
Had lunch today there. No gluten free menu. Fries are not safe as they share frier. They have chips but are not gf. They have gluten free bun. The quality for the price was a joke. Expensive to eat in plastic dishes. Specially the kids mini burger, they should be called micro burger.I do not which kind of kid could be satisfied with this...
Super fresh, GLUTEN FREE meat, no buns, nice servers. I experienced this yummminess in the San Diego airport. $17 is a bit high, but piece of mind is priceless.
Everyone’s knowledgeable about gluten, AND they go the extra mile to not only change gloves, but get your toppings and salad base from the back, where it hasn’t been touched and there’s no cross-contamination possible! I’m so impressed. The turkey and vegan burgers do have gluten in them, but a beef burger in a salad bowl is totally safe. Also! By virtue of their limited offerings, the fries are the ONLY thing that’s fried in their fryer, so you can have regular or sweet potato fries with no problem.
I went there with my boyfriend on a vacation, and the staff knew what I was asking for when I told them I was gluten free. They have a separate menu(I got the impossible burger, which is also vegetarian along with gf), and they have a separate fryer so it’s celiac safe. I also got a side salad and it was delicious. 10/10, defintely would recommend!
Great spot for fresh, premium burgers and fries! They have a separate gluten-free menu and GF bun, but the kids menu is not gluten-free. But my kid devoured his 1/3 lb burger, so I guess he didn't need the kids menu to begin with. Fantastic servers, too!
I have to take two stars off my review. Each time I eat here I am careful to ask about everything (or so I thought). I didn’t feel great a couple times but couldn’t imagine why because they seemed very careful so I chalked it up to coincidence. Then tonight when I realized the onion strings my husband ordered weren’t on my menu I asked about the fryer. My sweet potato fries are cooked IN THE SAME FRYER! He said they change the oil so it’s fine. What?! Burgers are good but do not eat the fries if you are celiac.
The Counter is awesome. I have eaten here numerous times and the servers are all very knowledgeable about how the gluten food is prepared. As a family, we get the fries trio, substituting onion rings (NOT gluten free) for plain fries. The gluten free fries trio includes: Parmesan, sweet potato and plain French fries. I also recommended the gluten free Chipotle turkey burger. There are so many options, and custom burgers (or not, for your vegetarian friends) you can make. They accommodate everyone. Highly recommend this location.
Great gluten free knowledge. They have a dedicated fryer, but my server told me that they had been having some issues with cross contamination, so I shouldn't get fries. They do have gluten free buns. Very nice place, especially for an airport.
Very knowledgeable about gluten free options. Fries (sweet potato and regular) are gf. The bun for my grilled chicken sandwich was very nice and not too crumbly. I liked the veggie skewers. Attention to my order was very good. If you miss a good burger, this is a good option!
Rosemarie who greeted us was VERY knowledgeable and helped me navigate the menu effortlessly. She crossed off all items with gluten. (Most places just shove an allergen binder at you, or worse just give you a blank look when you say “gluten”) so nice to be well taken care of!! Staff is very well taught.
Very good and staff are knowledgeable. Good burger and Tito’s 🙏🏼 they also have GF shakes that are safe without the whipped cream
Personally I would not eat here as a Celiac. I have asked before, and the buns and impossible burgers (contain gluten) are all grilled on the same space as the regular burgers. They seemed reluctant to clean for me. They do have other food options, and fries are in a dedicated fyer. However; with the high staff turn over, and lack of knowledge about allergens I have encountered here... I would go elsewhere if you are very sensitive.
Dedicated fryer and a gluten free menu. Great service and the yummiest burgers as well as safe shoestring chips!! I only have great things to say. Also you can customise your entire burger to exclude and include things you don’t want and they will cook and put it all together. Yum!
The staff acted like they knew about gluten-free and they even handed me a menu. 5 minutes after eating a few bites burger though, I was ill in the bathroom. Never will go back- previous reviews led me astray :(
We ate here yesterday and I was SO nervous! My 5 year old twins have Celiac and have a severe reaction to gluten which is why we rarely eat out. I researched ahead of time and took a chance on this restaurant. I realized the poor reviews were from several years ago and there was one excellent, detailed review within the last few months. I was also nervous because we were a party of 9 and I always worry about overwhelming a server when I have such specific requests. Anyway, our lunch was phenomenal!!! My Celiac girls both had mini burgers on gluten free buns (one GF bun cut in half) and FRIES! They love fries and I never order them for fear of cross contamination but the server promised me there was a dedicated gluten free frier and everything turned out great! This restaurant absolutely made our day!!!