The Counter

4.5 stars 4.5 out of 5 26 ratings
$Celiac Friendly, Gluten Free Menu, Burgers + 9 more
90% of 20 votes say it's Celiac friendly

1699 N California Blvd, Walnut Creek, CA 94596 Directions

(925) 935-3795
  • User profile picture thumbnail
    5 rating
    1 week ago

    We very much enjoy eating there, they understand what gluten-free is. They offer gluten-free buns and options.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    4 weeks ago

    I have CD. I requested and received the Gluten-free menu. I ordered a GF sandwich and made sure they knew it was the GF version. When I received the sandwich, I asked again if it was GF because it looked like regular bread- The waiter assured me that it was. It was not. I got sick shortly after I began eating. They blamed the business of the restaurant on the kitchen and waiter's error. While they were highly apologetic, what if I had an allergy instead of CD? Never going back.

  • User profile picture thumbnail
    5 rating Celiac friendly
    10 months ago

    great place for a Newby to this gluten free thing like me

  • User profile picture thumbnail
    5 rating Celiac friendly
    11 months ago

    Great food that's carefully prepared

  • User profile picture thumbnail
    5 rating Celiac friendly
    1 year ago

    One of the best gluten-free burgers we have run across. My wife has gluten tolerance issues among others and has been missing a good burger, with bun, and fries. We have been getting by with her getting a bunless burger from In-N-Out. The lettuce wrap drips grease and just does not give the same experience as having buns. Most places have bland or just bad gluten-free buns. This place delivered a great meal, burger and fries that taste like a good normal meal. This is a rare find and one my wife value greatly.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 year ago

    Separate gluten free menu. Separate fryer and preparation areas.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 year ago

    I absolutely LOVE this place! The food is amazing and they prepare GF menu items on separate surfaces. I've never had a reaction from eating there. It is a bit pricey there, but the quality of food and peace of mind that I won't have a gluten reaction is well worth the cost!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 year ago

    Knowledgeable staff and clear menu choices for the gluten intolerant. Quality of the buns better than the typical supermarket gluten-free brands.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 year ago

    Delicious safe food for a fair price... leave stuffed and happy every time

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 year ago

    Everything is outstanding, but especially the dedicated frier fries. SO GOOD. decent GF bun and good awareness by the wait staff, too!

  • User profile picture thumbnail
    Celiac
    5 rating
    2 years ago

    We have eaten here a few times. Food is excellent. They have a separate fryer to cook the french fries. Gluten free buns and my daughter and husband who have Celiac are fine after eating here.

  • User profile picture thumbnail
    5 rating
    2 years ago

    They have a great veggie club and I sub for the GF bun! It's amazing with the sweet potato fries. One of my favorite spots in Walnut Creek for some GF lunch

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    2 years ago

    they rely on manufacture's statements and Fda guidelines rather that what is safe. after lots of discussion and written instructions, the wait staff talked the kitchen through my order - which arrived with grill marks anyway. DO NOT get seasoning on your fries!!!! the manager was apologetic, and I appreciated it. still, I wouldn't eat at this chain ever again unless they went 100% dedicated facility. I was trying to be nice to an accommodating friend who found the place, and my table mates were pretty uncomfortable. I doubt I'll be eating out with them ever again.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 years ago

    The waiter here was amazing! They told me they would do mine in a separate saute pan so it never touched the grill! He understood celiac disease and food allergies! He stressed to the kitchen the importance of my order (I could overhear it). Could handle the dairy allergy as well. Bonus: Udi's Gluten Free Buns!

  • User profile picture thumbnail
    5 rating Celiac friendly
    3 years ago

    Fantastic fries and burgers

  • User profile picture thumbnail
    Celiac
    4 rating
    4 years ago

    This place was awesome! The staff were extremely friendly and gave me a well laid out allergen menu, clearly identifying items containing gluten. I have not been able to have a gourmet burger WITH a bun in forever! The bun itself was very good too. Sometimes I find it very difficult to find gluten free bread products that don't make me sad... They have a separate fryer, so I was able to have french fries too, which were delicious! I will definitely come back. Only reason I gave 4 instead of 5 stars is because my burger with the gf bun an two add ons was $11.00. Other than the price --AMAZING!

  • User profile picture thumbnail
    Celiac
    5 rating
    5 years ago

    Build a burger has option gluten free bun very easy and everyone liked it.

  • User profile picture thumbnail
    3 rating
    5 years ago

    It's really great to go here if you are GF and others in your party are not. The fries are just great and it is so unusual to be able to have French fries in a restaurant that I almost go there just for that. You can have a bun, or not. Extensive selection of GF condiments and spreads. If only the milkshakes were GF it would be close to perfect for a GF burger place.

  • User profile picture thumbnail
    Celiac
    5 rating
    5 years ago

    Enjoyed a great burger on a GF bun with fries cooked in a separate fryer. they have a great allergy menu which breaks down all food by a host of allergies. Really tasty, GF and more. Thanks The Counter.

  • User profile picture thumbnail
    5 rating
    5 years ago

    Who even needs a roll? Just load on the toppings and get it in a bowl of fresh organic greens? Most spreads are gluten free. They have a guide to help you navigate through!

  • User profile picture thumbnail
    Celiac
    5 rating
    5 years ago

    Dedicated fryer, gf rolls

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 week ago

    50 N Central Ave, Phoenix, AZ 85004

    took my many food allergies into account. Food was excellent, did not get sick. GF buns, bread, french fries. GF Menu. Also ordered from GrubHub and the order was delivered perfectly.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 week ago

    4786 Admiralty Way, Marina Del Rey, CA 90292

    Separate gluten free menu. Fantastic gluten free bun. Separate fryer for the fries. Staff is knowledgable about celiac and cross contamination. Love this place!

  • User profile picture thumbnail
    5 rating Celiac friendly
    2 weeks ago

    2580 W El Camino Real, Mountain View, CA 94040

    Very easy to eat GF here and still have some options! Everything is customizable, which is great for both food allergies and picky eaters. Their fries are my favorite. The servers tend to be informed about GF needs.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 weeks ago

    1451 Broadway, New York, NY 10036

    This place is awesome. The gluten free bun was delicious. They also have a separate fryers for the fries. I have a severe food allergy and ate there and was completely fine. Would love to go back.

  • User profile picture thumbnail
    Celiac
    5 rating
    4 weeks ago

    50 N Central Ave, Phoenix, AZ 85004

    They have a separate gf bun...burgers are awesome!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    369 S California Ave, Palo Alto, CA 94306

    Fries are gluten free depending on the day. Always ask. Knowledgeable manager at Cal Ave in Palo Alto location told me they share a fryer with gluten on some days and some days not. They clean the fryer out nightly. Gf buns amazing.

  • User profile picture thumbnail
    5 rating Celiac friendly
    1 month ago

    4601 Washington Avenue, Houston, TX 77007

    I’ve eaten here 6 times over last 2 months, and have never had a reaction. I’ve a very, very sensitive Celiac sufferer. GF burgers, buns, fries are all available. Including GF alcoholic beverages, such as angry orchard in bottles. Don’t try Omission Beer (NOT celiac friendly), and I haven’t ordered milk shakes due to possible cross-contamination. Staff is learning about celiac. Many, many options available. Good parking available in garage in back- enjoy!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    1451 Broadway, New York, NY 10036

    Really good fries and burgers!

  • User profile picture thumbnail
    5 rating Celiac friendly
    1 month ago

    2901 Ocean Park Boulevard #102, Santa Monica, CA 90405

    The gourmet burgers were very delicious. They serve the burgers on GF buns and we shared a GF batch of fifty fifty fries. (Half shoe string fries and half sweet potato fries).

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    1 month ago

    20 Suffolk St, Dublin, Ireland 2

    I loved the burger, you can male your own burger with gluten free bread. They also have orchard thieves which is my favorite kind of cider. We paid 38€ for 2 burgers, 3 ciders and sides. 4 stars because they don't have any gluten free dessert (only ice cream but who wants ice cream with this cold?)

  • User profile picture thumbnail
    1 rating Not celiac friendly
    1 month ago

    Terminal 7, 1 World Way, Los Angeles, CA 90045

    No gluten free menu at this location

  • User profile picture thumbnail
    5 rating
    1 month ago

    1451 Broadway, New York, NY 10036

    Absolutely delicious burger and sweet potato fries! I will return!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 months ago

    1451 Broadway, New York, NY 10036

    Amazing gluten free menu! My Coeliac husband was not unwell after eating here. Server knew exactly what was gf. We didn’t like the drinks we ordered and they kindly swapped FOC. Above and beyond here. Make sure you time your visit before the lunch/dinner rush as it does get busy.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 months ago

    1451 Broadway, New York, NY 10036

    Incredible burger. Fries were great and gluten free. Servers very careful and knowledgeable. My daughter is very sensitive and did not get sick.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    2 months ago

    1451 Broadway, New York, NY 10036

    Does your gluten free but have egg in it? Waitress: No it doesn't there is no dairy in it. She checks and it does have egg.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 months ago

    50 N Central Ave, Phoenix, AZ 85004

    The staff and food are very knowledgeable. The burgers and fries taste fresh. Staff very friendly. Highly recommend this restaurant.

  • User profile picture thumbnail
    Celiac
    5 rating
    2 months ago

    20 Suffolk St, Dublin, Ireland 2

    best gf. burger...😁

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 months ago

    2981 Michelson Dr, Irvine, CA 92612

    fabulous build your own burgers. gluten free menu. great service, atmosphere. a definite favorite in Irvine

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 months ago

    1451 Broadway, New York, NY 10036

    Went here twice while in NY. So happy to have a safe burger and fries! The fries are very thin and very crispy and some of the best fries I have ever had. So nice to be able to build my own burger too with tons of GF options. Great to have the option of a lettuce option as a wrap if you avoid grains. Staff was helpful and knowledgeable both visits. Would for sure go back.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    3 months ago

    Terminal 7, 1 World Way, Los Angeles, CA 90045

    I'm pretty sure they don't even know what gluten is. Also I received an attitude and felt judged for even asking about a gf menu or buns. I have celiacs and felt unwelcome to order anything at all. This restaurant should not be presented as a gf option at all.

  • User profile picture thumbnail
    3 rating Celiac friendly
    3 months ago

    4211 Waialae Ave, Honolulu, HI 96816

    I choose this place because they did have a separate gluten free menu along with a build your own burger menu for gluten free, it's one of the few places that had this. my boyfriend got the Mahi Mahi burger, however he was not a fan of the bun, but it wasn't the worst.

  • User profile picture thumbnail
    5 rating Celiac friendly
    3 months ago

    725 W 7th St, Los Angeles, CA 90017

    Fantastic burgers and super knowledgeable staff.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 months ago

    2580 W El Camino Real, Mountain View, CA 94040

    GF menu is robust with a wide variety of choices. Server knowledgeable and, best of all, food was ah-mazing.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    4 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Terrible experience. I was very clear about my allergy and my grilled cheese came out on gluten-filled Texas toast. I asked if it was gluten free and the server said "it's just bread and cheese, so yeah". I only knew this was not gf because I had been to a different location before. I said I need gluten free and he was surprised I needed my bread to be gluten free. I am still in shock. When my gluten free grilled cheese came out, it wasn't cooked at all. Just cold cheese on a bun. The sweet potato fries were cold also. This location is an embarrassment to The Counter franchise. The location in NYC has always exceeded my expectations.

  • User profile picture thumbnail
    5 rating
    4 months ago

    50 N Central Ave, Phoenix, AZ 85004

    Went to a conference and ate here five times. Food was really good and staff was great. It has been one of the best places I've eaten at when I travel.

  • User profile picture thumbnail
    Celiac
    3 rating
    4 months ago

    3055 Olin Ave, San Jose, CA 95128

    Staff was very nice and friendly but the gf menu was overwhelming, they gave me folder and I had to search for gf item by item

  • User profile picture thumbnail
    Celiac
    1 rating
    4 months ago

    9595 Six Pines Dr #1000, The Woodlands, TX 77380

    Seems like this place has the potential to be safe, but there was a nearby concert this evening and a huge influx of customers trying to eat topped with only three waitstaff...they were overwhelmed. My "gluten free" dish I ordered off the gluten free menu they specifically brought to me came out with the same type of bun the rest of the family got...obviously not gluten free. I sent it back and it came back out just a few minutes later on a gluten free bun...obviously cross contaminated. Unfortunate as we had already waited over a hour for our food.

  • User profile picture thumbnail
    5 rating
    4 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Hostess extremely knowledgeable on GF options, which are plentiful.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    4 months ago

    20 Suffolk St, Dublin, Ireland 2

    Awesome gf burger options! Sweet potato fries are amazing.

  • User profile picture thumbnail
    Celiac
    5 rating
    5 months ago

    725 W 7th St, Los Angeles, CA 90017

    GF bun was delicious and so were the shoestring fries! Great service and awesome choices for everyone!

  • User profile picture thumbnail
    5 rating Celiac friendly
    5 months ago

    12117 Ventura Blvd, Los Angeles, CA 91604

    I feel very safe eating here! They have gluten free buns and delicious burgers! 100% my go to burger spot. The fries are also safe to eat!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    1451 Broadway, New York, NY 10036

    Great burger love being able to choose every part of my burger. (I don't like any burger sauces) really fresh and what I call a clean burger, no grease! total gluten free menu

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    1451 Broadway, New York, NY 10036

    Shannon, our waiter was very knowledgeable, friendly and assured me there would be no cross contamination. He was right and it was hands down the best burger and sweet potatoe fries I have had in 5 years!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    3225 North Harbor Drive, San Diego, CA 92101

    Staff understands gluten & they have a dedicated dryer. I enjoyed my burger in a bowl.

  • User profile picture thumbnail
    5 rating
    5 months ago

    50 N Central Ave, Phoenix, AZ 85004

    I had a 1/3 pound burger with lettuce & cut tomato & honey mustard, with fries. It was very good. My husband had a regular burger with grilled onions & bar-b-cue sauce and said it was the best restaurant burger he's had in a long time.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    4601 Washington Avenue, Houston, TX 77007

    I ordered a burger+ lettuce bowl, and it was delicious! I did not get sick afterward. I look forward to trying the gluten free bun next time I visit.

  • User profile picture thumbnail
    Celiac
    5 rating
    5 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Great knowledge of GF options!! Separate fryer for sweet potato fries were a great surprise!!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    3055 Olin Ave #1035, San Jose, CA 95128

    This place was amazing and safe for gluten free / dairy free! My gluten / dairy loving coworkers loved it too. Its in a cute little upscale shopping center. I'll be back!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    3505 E Monarch Sky Ln, Meridian, ID 83642

    The food was Awesome!! Service was great! I'm on my way to eat there again!

  • User profile picture thumbnail
    Celiac
    2 rating
    5 months ago

    Terminal 7, 1 World Way, Los Angeles, CA 90045

    They have gluten free buns but have no knowledge of what else might contain gluten. Not helpful.

  • User profile picture thumbnail
    5 rating
    5 months ago

    9595 Six Pines Dr #1000, The Woodlands, TX 77380

    Been here countless times and have never had problems. I'm not sure about anything else except for the burgers, but the burgers are great.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    3505 E Monarch Sky Ln, Meridian, ID 83642

    Delicious food. Responsive to celiac needs. I can write celiac right on my order! The server always says she will point it out to the chef. I've never had any negative reactions.

  • User profile picture thumbnail
    5 rating
    6 months ago

    2580 W El Camino Real, Mountain View, CA 94040

    Great with gluten free including tasty gluten free bun. Be aware the gluten free menu didn't have prices.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    6 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    My server was knowledgeable, and gave me a celiac menu right away. She also had the presence to mention that everything was gluten free while delivering my plate. Just an extra double check to let me know she got the message. I really appreciated that. And it was a good burger, too.

  • User profile picture thumbnail
    5 rating
    6 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    [email protected] MIA (Miami international airport) was amazing and saved me from being glutened. The American cheese they use contains gluten so she had my order changed immediately. The hamburger bun tasted like a normal bun. I'm so thankful for this app so I was able to eat safely while waiting for our flight. She also gave me the card and crossed off everything I couldn't have in he menu so if I go to another Counter I would be safe!

  • User profile picture thumbnail
    5 rating
    6 months ago

    3505 E Monarch Sky Ln, Meridian, ID 83642

    Gluten free menu. Dedicated fryer gluten free sweet potato fries. Great food. Have eaten here many times and felt great after. Staff really nice.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    6 months ago

    369 S California Ave, Palo Alto, CA 94306

    I used my Nina on the bun and sweet potato fries- they tested positive for gluten. I specified that I had a gluten allergy and to be careful about cross contamination.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    6 months ago

    1451 Broadway, New York, NY 10036

    Awesome gf place!! Great burgers and fries!! I wouldn't try the shakes because they serve malts for regular customers and they might use the same blenders as the shakes. But overall good gf burger joint!!

  • User profile picture thumbnail
    Celiac
    2 rating Not celiac friendly
    6 months ago

    11922 Democracy Drive, Reston, VA 20190

    Disappointed that things have changed so much since we last visited...beware cross contact ...fried items stick with something simple

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    7 months ago

    1451 Broadway, New York, NY 10036

    Reliable and have a separate fryer for the Fries. Servers not uniformly knowledgeable but if you are patient and work with them it helps, for example got different answers on whether the pickles are GF. But after three or four visits our Celiac son has not gotten glutened yet and that is our standard. Only thing that would make a meaningful improvement in our view is getting a better bun. Shake Shack and some other places have figured it out; there are much better versions than Udi's out there (sorry Udi's!).

Gluten-Free Features

  • Bread/Buns
  • Burgers
  • Celiac Friendly
  • Fries
  • Gluten Free Menu

Categories

  • Dairy-Free
  • Fast Food
  • Kid Friendly
  • Lunch
  • Pescetarian Friendly
  • Restaurant
  • Vegan Friendly
Monday
11 am - 9 pm
Tuesday
11 am - 9 pm
Wednesday
11 am - 9 pm
Thursday
11 am - 9 pm
Friday
11 am - 10 pm
Saturday
11 am - 10 pm
Sunday
11:30 am - 9 pm

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