The Counter

I’ve been eating here for years and they have been great!

Been here a number of times and never had any issues. The Turkey Burger is really good. They hv dedicated fryers for the fries.

They will take care of you here. They have a separate area of the kitchen to make the GF items. They also have a separate fryer so you can eat regular fries or sweet potato fries! Great service and a full bar.

It is the best hamburger place I have ever been too. Gluten free with high quality food. I love their create a burger—best ever

Some places make such a big deal out of accommodating people with special dietary needs, it’s nice when you find a place that gets it right. Gluten free buns for their delicious build your own burgers, tons of topping options, vegan burger and cheese options, and a dedicated gluten free fryer. I had a delicious bison burger on gluten free bun with goat cheese, onion, grilled pineapple, bacon, and avocado with a side of sweet potato fries. Best meal I’ve had in a long time and was not made to feel like it was any problem to accommodate my needs.

My daughter and I both have celiac disease. we ate here safely and our server was very proactive in being cautious for us. I feel safe eating here again.

THEY are amazing and they are celiac friendly yay

We very much enjoy eating there, they understand what gluten-free is. They offer gluten-free buns and options.

I have CD. I requested and received the Gluten-free menu. I ordered a GF sandwich and made sure they knew it was the GF version. When I received the sandwich, I asked again if it was GF because it looked like regular bread- The waiter assured me that it was. It was not. I got sick shortly after I began eating. They blamed the business of the restaurant on the kitchen and waiter's error. While they were highly apologetic, what if I had an allergy instead of CD? Never going back.

great place for a Newby to this gluten free thing like me

Great food that's carefully prepared

One of the best gluten-free burgers we have run across. My wife has gluten tolerance issues among others and has been missing a good burger, with bun, and fries. We have been getting by with her getting a bunless burger from In-N-Out. The lettuce wrap drips grease and just does not give the same experience as having buns. Most places have bland or just bad gluten-free buns. This place delivered a great meal, burger and fries that taste like a good normal meal. This is a rare find and one my wife value greatly.

Separate gluten free menu. Separate fryer and preparation areas.

I absolutely LOVE this place! The food is amazing and they prepare GF menu items on separate surfaces. I've never had a reaction from eating there. It is a bit pricey there, but the quality of food and peace of mind that I won't have a gluten reaction is well worth the cost!

Knowledgeable staff and clear menu choices for the gluten intolerant. Quality of the buns better than the typical supermarket gluten-free brands.

Delicious safe food for a fair price... leave stuffed and happy every time

Everything is outstanding, but especially the dedicated frier fries. SO GOOD. decent GF bun and good awareness by the wait staff, too!

We have eaten here a few times. Food is excellent. They have a separate fryer to cook the french fries. Gluten free buns and my daughter and husband who have Celiac are fine after eating here.

They have a great veggie club and I sub for the GF bun! It's amazing with the sweet potato fries. One of my favorite spots in Walnut Creek for some GF lunch

they rely on manufacture's statements and Fda guidelines rather that what is safe. after lots of discussion and written instructions, the wait staff talked the kitchen through my order - which arrived with grill marks anyway. DO NOT get seasoning on your fries!!!! the manager was apologetic, and I appreciated it. still, I wouldn't eat at this chain ever again unless they went 100% dedicated facility. I was trying to be nice to an accommodating friend who found the place, and my table mates were pretty uncomfortable. I doubt I'll be eating out with them ever again.

The waiter here was amazing! They told me they would do mine in a separate saute pan so it never touched the grill! He understood celiac disease and food allergies! He stressed to the kitchen the importance of my order (I could overhear it). Could handle the dairy allergy as well. Bonus: Udi's Gluten Free Buns!

Fantastic fries and burgers

This place was awesome! The staff were extremely friendly and gave me a well laid out allergen menu, clearly identifying items containing gluten. I have not been able to have a gourmet burger WITH a bun in forever! The bun itself was very good too. Sometimes I find it very difficult to find gluten free bread products that don't make me sad... They have a separate fryer, so I was able to have french fries too, which were delicious! I will definitely come back. Only reason I gave 4 instead of 5 stars is because my burger with the gf bun an two add ons was $11.00. Other than the price --AMAZING!

Build a burger has option gluten free bun very easy and everyone liked it.

It's really great to go here if you are GF and others in your party are not. The fries are just great and it is so unusual to be able to have French fries in a restaurant that I almost go there just for that. You can have a bun, or not. Extensive selection of GF condiments and spreads. If only the milkshakes were GF it would be close to perfect for a GF burger place.

Enjoyed a great burger on a GF bun with fries cooked in a separate fryer. they have a great allergy menu which breaks down all food by a host of allergies. Really tasty, GF and more. Thanks The Counter.

Who even needs a roll? Just load on the toppings and get it in a bowl of fresh organic greens? Most spreads are gluten free. They have a guide to help you navigate through!

Dedicated fryer, gf rolls

The fries are not in a dedicated fryer. Some servers will inform you of this and some won’t. That being said, I never got sick from them (they didn’t inform me until I’d eaten them several times). I used to come here for the GF tater tots until they fed me a spoiled bunch and I got food poisoning. Now I avoid this place.

Separate gf menu. Lots of choices! Fryer is gf so can get fries and sweet potato fries. Staff was very friendly. Great place to go for a low-key meal.

No dedicated fryer, and condiments and toppings are cross- contaminated. The staff advised not eating here if you're celiac!

Our food was good. The chili cheese fries were good. Our burger was ok but came missing half the toppings. Both our friends who are not GF ordered the wings and there was SO much salt they couldn't eat them & waitress insisted there wasn't an error, but reluctantly said she could get them something else. The food took forever to arrive, so there was no way we were waiting for more. Her excuse for horrible service was that over 3 people didn't show up for work. However I gave it a good rating bc my food was good and there was a great selection. I still feel good without reaction .

Excellent menu. Lots of options!!!!!!!!!

Food is unremarkable but my burger was celiac safe. Everything is clearly marked and the staff seemed to be reasonably confident. The milkshakes aren’t GF though which is a bummer!

Atmosphere is a cross between a Chipotle and an Applebee's. Definitely an adult vibe, but not very overly commercial or dark inside. The burgers are good, but pricey. The gluten-free bun is just an Udi brand so we opted for the bed of lettuce. Chili was large portion but only okay. Ask for a GF menu when you are seated.

This is the best burger place. The GF menu has many options and our serve was very knowledgeable about celiacs. Highly recommend, great atmosphere and wonderful service.

Ordered from Gluten Free menu. I “tested” the sweet potato fries with my Nima Sensor that were advertised “dedicated fryer” and they came up as not Gluten free. So beware if you are Celiac and sensitive. On the bright side, the bare burger on a bed of Kale tested GF.

They knew what they were on about

Great GF menu and excellent Chicken Dijon Sandwich on Gluten-free bun.

Not Celiac safe. They have a separate menu and the staff seemed knowledgeable about gluten allergies and Celiac's, but my partner and I both got sick from cross contamination.

They understand and take cross-contact seriously. Burger was great and so was service. Nima approved my bacon cheddar burger on GF bun with side salad and ranch.

I let my waitress know I had a severe gluten allergy (easier to say than saying I have Celiac) and she made sure to let the cooking staff know. They have dedicated fryers for the fries and prepare food safely. I had a burger on a GF bun with sweet potato fries. She withheld the sauces that had gluten in them, which I appreciated. I didn’t get sick afterwards, so I think I was in the clear. It was very good and didn’t taste like a GF bun. Only thing I would say is it was a bit pricey compared to In-N-Out, but it was a fun environment and good food.

This is my daughter’s favorite burger place. It is a little pricey, but she loves the burger and fries, and she has never been glutened, so it is worth it.

Good burgers, not great, but good. Absurdly overpriced. Burgers are expensive and fries cost extra.

Had lunch today there. No gluten free menu. Fries are not safe as they share frier. They have chips but are not gf. They have gluten free bun. The quality for the price was a joke. Expensive to eat in plastic dishes. Specially the kids mini burger, they should be called micro burger.I do not which kind of kid could be satisfied with this...

Ens van agradar molt les hamburgueses. Les patates també. El local divertit i el noi que ens va servir molt amable.

Super fresh, GLUTEN FREE meat, no buns, nice servers. I experienced this yummminess in the San Diego airport. $17 is a bit high, but piece of mind is priceless.

Everyone’s knowledgeable about gluten, AND they go the extra mile to not only change gloves, but get your toppings and salad base from the back, where it hasn’t been touched and there’s no cross-contamination possible! I’m so impressed. The turkey and vegan burgers do have gluten in them, but a beef burger in a salad bowl is totally safe. Also! By virtue of their limited offerings, the fries are the ONLY thing that’s fried in their fryer, so you can have regular or sweet potato fries with no problem.

Really nice food and good gf options. Only problem is the drinks. They don't have any drinks in bottles only through the dispenser which can be contaminated so had to have no drink with meal

Great fries, no reaction. Last time I got a burger and fries an no reaction that time either.

I went there with my boyfriend on a vacation, and the staff knew what I was asking for when I told them I was gluten free. They have a separate menu(I got the impossible burger, which is also vegetarian along with gf), and they have a separate fryer so it’s celiac safe. I also got a side salad and it was delicious. 10/10, defintely would recommend!

Really good build your own burgers! They have GF buns. The fries are GF and really good.

Very Nice! Nice service and very Good food. Ate there twice, both times very Good. I get sick of one crumble, and i haven’t gotten ill

Was an ok meal, but a bit pricey. My burger was very dry and tasteless. I liked the sweet potato fries. Didn’t feel quite 100% after...

Great spot for fresh, premium burgers and fries! They have a separate gluten-free menu and GF bun, but the kids menu is not gluten-free. But my kid devoured his 1/3 lb burger, so I guess he didn't need the kids menu to begin with. Fantastic servers, too!

I have to take two stars off my review. Each time I eat here I am careful to ask about everything (or so I thought). I didn’t feel great a couple times but couldn’t imagine why because they seemed very careful so I chalked it up to coincidence. Then tonight when I realized the onion strings my husband ordered weren’t on my menu I asked about the fryer. My sweet potato fries are cooked IN THE SAME FRYER! He said they change the oil so it’s fine. What?! Burgers are good but do not eat the fries if you are celiac.

The Counter is awesome. I have eaten here numerous times and the servers are all very knowledgeable about how the gluten food is prepared. As a family, we get the fries trio, substituting onion rings (NOT gluten free) for plain fries. The gluten free fries trio includes: Parmesan, sweet potato and plain French fries. I also recommended the gluten free Chipotle turkey burger. There are so many options, and custom burgers (or not, for your vegetarian friends) you can make. They accommodate everyone. Highly recommend this location.

Staff were super knowledgeable and have a separate gf menu and separate fryer! Burger was delicious and will be going back 🙌

Waitress had a relative with Celiac, so was very understanding. Burger and bun tested clean. Still has a dedicated fryer for the fries. 6/26/19

They're conscious of our plight. Great place to get GF burger and fries

Great gluten free knowledge. They have a dedicated fryer, but my server told me that they had been having some issues with cross contamination, so I shouldn't get fries. They do have gluten free buns. Very nice place, especially for an airport.

I’ve eaten here many times, including ordering via DoorDash. Food was always fine. Even the fries (Iget them every time).

Very knowledgeable about gluten free options. Fries (sweet potato and regular) are gf. The bun for my grilled chicken sandwich was very nice and not too crumbly. I liked the veggie skewers. Attention to my order was very good. If you miss a good burger, this is a good option!

Tested my burger with Nima and gluten found.

Rosemarie who greeted us was VERY knowledgeable and helped me navigate the menu effortlessly. She crossed off all items with gluten. (Most places just shove an allergen binder at you, or worse just give you a blank look when you say “gluten”) so nice to be well taken care of!! Staff is very well taught.

The food was great and was very knowledgeable about what was gluten free.

Very good and staff are knowledgeable. Good burger and Tito’s 🙏🏼 they also have GF shakes that are safe without the whipped cream

Staff was very nice and friendly. Accommodated the gluten allergy very well and the fries were gluten free as well!

Personally I would not eat here as a Celiac. I have asked before, and the buns and impossible burgers (contain gluten) are all grilled on the same space as the regular burgers. They seemed reluctant to clean for me. They do have other food options, and fries are in a dedicated fyer. However; with the high staff turn over, and lack of knowledge about allergens I have encountered here... I would go elsewhere if you are very sensitive.

The staff was very knowledgeable! I am Celiac and it was very safe. French fries were in a dedicated fryer. Food was delicious!!

Dedicated fryer and a gluten free menu. Great service and the yummiest burgers as well as safe shoestring chips!! I only have great things to say. Also you can customise your entire burger to exclude and include things you don’t want and they will cook and put it all together. Yum!

Fries and burger were very good. Did not get sick. Good experience.

The staff acted like they knew about gluten-free and they even handed me a menu. 5 minutes after eating a few bites burger though, I was ill in the bathroom. Never will go back- previous reviews led me astray :(

We ate here yesterday and I was SO nervous! My 5 year old twins have Celiac and have a severe reaction to gluten which is why we rarely eat out. I researched ahead of time and took a chance on this restaurant. I realized the poor reviews were from several years ago and there was one excellent, detailed review within the last few months. I was also nervous because we were a party of 9 and I always worry about overwhelming a server when I have such specific requests. Anyway, our lunch was phenomenal!!! My Celiac girls both had mini burgers on gluten free buns (one GF bun cut in half) and FRIES! They love fries and I never order them for fear of cross contamination but the server promised me there was a dedicated gluten free frier and everything turned out great! This restaurant absolutely made our day!!!

Server went out of his way to double check that the fryer was safe. Have eaten here many times and felt ok afterwards. Great food!

Great, knowledgeable staff! I had a create your own burger with a GF bun and fries and it was excellent. Highly recommend.

Amazing burgers and gluten-free fries. Waiter was amazing and very knowledgeable about the gluten-free options. Tons of options and relatively reasonable price!

I’ve eaten here a few times and never gotten sick. It is pretty straightforward what is gluten free on the menu. Dedicated fryer. Knowledgeable staff.