I've eaten here many times with no issues. However, I ate there a week ago and was sick for four days after. Will not be returning.
They have faulty staff training and food prep processes that make this a risky place to eat if you are a celiac. They routinely contaminate the supposedly dedicated french fry fryer and don't tell GF customers when they order fries.
great staff very willing to check on ingredients if they are questionable. gluten free fryer is next to the regular fryer, if you are very sensitive don't eat fried stuff.
Very nice staff and great gluten free buns!
We visited this location several weeks ago and we made the mistake of assuming that we could safely eat there. Although we communicated about our need to eat GF due to Celiac, we didn't find out until it was too late that the fries we had already consumed were prepared in the same fryer as wheat containing items because the GF fryer was broken. The poor server rushed out to tell us as soon as she found out but my daughter was hysterical upon getting the news since she was worried about getting physically ill & we were 45 minutes from our hotel. The manager there was not even apologetic and said that they couldn't guarantee the food would be GF. She didn't charge us for the burgers that those with Celiac couldn't eat due to having to rush out of there but I was extremely disappointed in her response and would have expected that a restaurant that offers a gluten free menu would at least brief their staff before the dinner shift if there are changes that might affect their customers. I am so disappointed at how this wasn't communicated.
I loved my build-your-own hamburger. It was amazing to eat a burger with a delicious bun. My waiter was so helpful, and I didn't get sick!
Update: we've eaten here several times & Celiac hubby has not gotten sick. The food is good, though expensive, & the service has been flat out bad the last few times. But the sweet potato fries & organic bison burger are so good I can't totally write them off yet. They do now have packets of "Heinz Natural" HFCS free ketchup if you ask for it. I previously gave this location one star for being generally clueless. They seem to have dramatically improved and do indeed now have a dedicated frier for the fries (regular and sweet potato). I wish they had organic ketchup, they only have the Heinz HFCS filled junk. They do have organic bison and organic greens. I will update again after super sensitive hubby has eaten there a few times so we can gauge how safe they really are. But they have definitely taken steps in the right direction. And the bison burger in a bowl and fries were DELICIOUS. (They do have GF buns, Udi's I think, and a GF beer or two.)
This place is really accommodating and has a great diverse gluten free menu
Reliable and have a separate fryer for the Fries. Servers not uniformly knowledgeable but if you are patient and work with them it helps, for example got different answers on whether the pickles are GF. But after three or four visits our Celiac son has not gotten glutened yet and that is our standard. Only thing that would make a meaningful improvement in our view is getting a better bun. Shake Shack and some other places have figured it out; there are much better versions than Udi's out there (sorry Udi's!).
My daughter was so excited to get a gluten free hamburger on a bun that tasted good and didn't fall apart when you picked it up. Customizing your burger added to the fun experience. We ate at the bar and Katerina was super friendly. It is definitely a great place to try!
I took precautions at this place and my order was most definitely gluten free. I stressed the importance of celiac to my waitress and she assured me that I was in good hands. Later that night I was extremely sick, and we called the restaurant to make sure everything I ate was gf. Turns out, the bread that the waitress had given me was gluten sourdough bread. Just want to let you guys know so you're extra careful eating here. However it was a little while ago so things might have changed.
Had lunch here yesterday with 8 yo GF son. Full GF menu to create a burger and also sandwiches and a few other items. Dedicated fryer - great shoestring fries! Son loved it, no problems. Rest of family enjoyed menu too. Staff was very knowledgeable. Would eat here again!
Very knowledgeable. GF burgers, buns and fries.
Wonderful food!! Definitely Celiac Friendly!!!
Love the chili cheese fries (which are safe as they have a separate gluten free fryer)! The HD Chicken sandwich is also really great on their gluten free bun. This place has a good amount of gluten free options so you can go frequently and mix it up each time by creating your own burger or, if you're like me and have favorites, it's also a good and safe place to go regularly and get basically the same thing each time 😊 I personally find it really nice to have a good local place I can safely eat at regularly.
Seriously fantastic food and the service staff was very knowledgeable and accommodating. Dedicated fryer, so I got to have sweet potato fries! I also had the "tuna burger in a bowl" (a tuna patty atop a bed of organic greens). It was absolutely delicious! I really wish I had access to a restaurant like this at home. Can't wait for the opportunity to eat there again.
We were looking for something that was close to the Sondheim theater 🎭 and would be pretty quick and not super expensive (remember this is Times Square). My husband and I both had turkey burgers and enjoyed them. We were handed a coupon for fries when we walked up to the door and they were very good - shoe string style. I'm GF and they had a separate menu for me The GF bun was very tasty. We finished off with root beer floats. The wait staff was friendly and efficient. The restaurant was clean and well lighted. I would check it out when you're in Times Square
Ordered gluten free bun, and clearly received sourdough bread. When I complained I thought this wasn't gluten free, the waitress was rude and snippy at me and refused my table service the rest of the night. No compensation, nobody sent it back to the kitchen … there are many decent Counter locations nearby, this is not a good one.
Gluten-free, easy to customize menu and a conscientious server! (I mean a legit GF menu - separate, pre-printed menu with only GF items, not a regular menu with some options marked as GF-able.) Super selection of burgers, salads, sandwiches, and (for the adults) cocktails and (not GF) beer. They have two fryers; our server said one is supposed to be reserved for GF but she had her doubts so she went to investigate herself, before we could even suggest it. She reported that the two fryers are next to each other and, while the chefs try, she couldn't guarantee no XC, so we didn't chance it. (She has a family member w celiac so really understands.) Overall, a solid and well-meaning effort, but I'll probably write corporate to suggest that they separate or put a partition between the fryers. Still definitely worth checking out, but proceed w caution on the fries.
We eat here all the time. They have gluten free buns and bread. Awesome gluten free menu - actually one of the best I've ever seen! We love their milkshakes, chili, burgers, and sandwiches. My favorite meal is the banana split milkshake, sweet potato fries and gf grilled cheese. Yum!!!!!!
great place for a Newby to this gluten free thing like me
The strawberry lemonade was good. Service sucks, the wait time was long. My bison is gouda burger was given to another table. I never experienced anything like this before. I had to put more money in the meter. I thought 45 minutes would be plenty. So disappointed
Knowledgeable server and dedicated frier for the fries!
We are moving from California to Idaho. On our trip to purchase our home, we went to the Counter for lunch with our real estate agent. It was awesome! The servers were quite versed on the gluten free and inquired about the extent of sensitivity and said all items were isolated to try to prevent cross contamination. It was so good, my husband and I went back again the next day!
Had a dedicated GF menu which was nice. Can't go wrong with a "make your own burger" type menu. Got 1 lb bison burger on their GF bun with avocado and lettuce. Side of shoe string fries. Was very delicious and didn't have any effects from either dish. Don't think this place is celiac friendly but it does cater very well to a GF clientele. Will return.
ate here with no ill-effects for GF husband. we all enjoyed our meal once we got it. we called in the order and we're told 20 minutes but it was almost an hour. on the plus side, everything was ready at the same time and the right temp. convenient if you are downtown.
So many options, good food. Expensive for burgers but fantastic location if you're doing the tourist thing in NYC. This was our third visit. It's very noisy.
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 11 pm
11 am - 11 pm
11 am - 10 pm