The Counter

3.5 stars 3.5 out of 5 10 ratings
$Gluten Free Menu, Burgers, Bread/Buns + 9 more
40% of 5 votes say it's Celiac friendly

140 Shoppers Ln, Pasadena, CA 91106 Directions

(626) 440-1008
  • User profile picture thumbnail
    Celiac
    1 rating
    April 17, 2016

    I've eaten here many times with no issues. However, I ate there a week ago and was sick for four days after. Will not be returning.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    February 25, 2016

    They have faulty staff training and food prep processes that make this a risky place to eat if you are a celiac. They routinely contaminate the supposedly dedicated french fry fryer and don't tell GF customers when they order fries.

  • User profile picture thumbnail
    5 rating
    August 07, 2015

    great staff very willing to check on ingredients if they are questionable. gluten free fryer is next to the regular fryer, if you are very sensitive don't eat fried stuff.

  • User profile picture thumbnail
    5 rating
    June 19, 2015

    Very nice staff and great gluten free buns!

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    May 14, 2015

    We visited this location several weeks ago and we made the mistake of assuming that we could safely eat there. Although we communicated about our need to eat GF due to Celiac, we didn't find out until it was too late that the fries we had already consumed were prepared in the same fryer as wheat containing items because the GF fryer was broken. The poor server rushed out to tell us as soon as she found out but my daughter was hysterical upon getting the news since she was worried about getting physically ill & we were 45 minutes from our hotel. The manager there was not even apologetic and said that they couldn't guarantee the food would be GF. She didn't charge us for the burgers that those with Celiac couldn't eat due to having to rush out of there but I was extremely disappointed in her response and would have expected that a restaurant that offers a gluten free menu would at least brief their staff before the dinner shift if there are changes that might affect their customers. I am so disappointed at how this wasn't communicated.

  • User profile picture thumbnail
    5 rating Celiac friendly
    April 07, 2015

    I loved my build-your-own hamburger. It was amazing to eat a burger with a delicious bun. My waiter was so helpful, and I didn't get sick!

  • User profile picture thumbnail
    4 rating Celiac friendly
    January 08, 2015

    Update: we've eaten here several times & Celiac hubby has not gotten sick. The food is good, though expensive, & the service has been flat out bad the last few times. But the sweet potato fries & organic bison burger are so good I can't totally write them off yet. They do now have packets of "Heinz Natural" HFCS free ketchup if you ask for it. I previously gave this location one star for being generally clueless. They seem to have dramatically improved and do indeed now have a dedicated frier for the fries (regular and sweet potato). I wish they had organic ketchup, they only have the Heinz HFCS filled junk. They do have organic bison and organic greens. I will update again after super sensitive hubby has eaten there a few times so we can gauge how safe they really are. But they have definitely taken steps in the right direction. And the bison burger in a bowl and fries were DELICIOUS. (They do have GF buns, Udi's I think, and a GF beer or two.)

  • User profile picture thumbnail
    5 rating
    March 24, 2013

    This place is really accommodating and has a great diverse gluten free menu

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    November 07, 2017

    1451 Broadway, New York, NY 10036

    Went here twice while in NY. So happy to have a safe burger and fries! The fries are very thin and very crispy and some of the best fries I have ever had. So nice to be able to build my own burger too with tons of GF options. Great to have the option of a lettuce option as a wrap if you avoid grains. Staff was helpful and knowledgeable both visits. Would for sure go back.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    November 06, 2017

    Terminal 7, 1 World Way, Los Angeles, CA 90045

    I'm pretty sure they don't even know what gluten is. Also I received an attitude and felt judged for even asking about a gf menu or buns. I have celiacs and felt unwelcome to order anything at all. This restaurant should not be presented as a gf option at all.

  • User profile picture thumbnail
    3 rating Celiac friendly
    October 27, 2017

    4211 Waialae Ave, Honolulu, HI 96816

    I choose this place because they did have a separate gluten free menu along with a build your own burger menu for gluten free, it's one of the few places that had this. my boyfriend got the Mahi Mahi burger, however he was not a fan of the bun, but it wasn't the worst.

  • User profile picture thumbnail
    5 rating Celiac friendly
    October 22, 2017

    725 W 7th St, Los Angeles, CA 90017

    Fantastic burgers and super knowledgeable staff.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    October 21, 2017

    2580 W El Camino Real, Mountain View, CA 94040

    GF menu is robust with a wide variety of choices. Server knowledgeable and, best of all, food was ah-mazing.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    October 15, 2017

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Terrible experience. I was very clear about my allergy and my grilled cheese came out on gluten-filled Texas toast. I asked if it was gluten free and the server said "it's just bread and cheese, so yeah". I only knew this was not gf because I had been to a different location before. I said I need gluten free and he was surprised I needed my bread to be gluten free. I am still in shock. When my gluten free grilled cheese came out, it wasn't cooked at all. Just cold cheese on a bun. The sweet potato fries were cold also. This location is an embarrassment to The Counter franchise. The location in NYC has always exceeded my expectations.

  • User profile picture thumbnail
    5 rating
    October 10, 2017

    50 N Central Ave, Phoenix, AZ 85004

    Went to a conference and ate here five times. Food was really good and staff was great. It has been one of the best places I've eaten at when I travel.

  • User profile picture thumbnail
    Celiac
    3 rating
    October 05, 2017

    3055 Olin Ave, San Jose, CA 95128

    Staff was very nice and friendly but the gf menu was overwhelming, they gave me folder and I had to search for gf item by item

  • User profile picture thumbnail
    Celiac
    1 rating
    September 30, 2017

    9595 Six Pines Dr #1000, The Woodlands, TX 77380

    Seems like this place has the potential to be safe, but there was a nearby concert this evening and a huge influx of customers trying to eat topped with only three waitstaff...they were overwhelmed. My "gluten free" dish I ordered off the gluten free menu they specifically brought to me came out with the same type of bun the rest of the family got...obviously not gluten free. I sent it back and it came back out just a few minutes later on a gluten free bun...obviously cross contaminated. Unfortunate as we had already waited over a hour for our food.

  • User profile picture thumbnail
    5 rating
    September 29, 2017

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Hostess extremely knowledgeable on GF options, which are plentiful.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    September 25, 2017

    20 Suffolk St, Dublin, Ireland 2

    Awesome gf burger options! Sweet potato fries are amazing.

  • User profile picture thumbnail
    Celiac
    5 rating
    September 17, 2017

    725 W 7th St, Los Angeles, CA 90017

    GF bun was delicious and so were the shoestring fries! Great service and awesome choices for everyone!

  • User profile picture thumbnail
    5 rating Celiac friendly
    September 17, 2017

    12117 Ventura Blvd, Los Angeles, CA 91604

    I feel very safe eating here! They have gluten free buns and delicious burgers! 100% my go to burger spot. The fries are also safe to eat!

  • User profile picture thumbnail
    5 rating Celiac friendly
    September 06, 2017

    1451 Broadway, New York, NY 10036

    Great burger love being able to choose every part of my burger. (I don't like any burger sauces) really fresh and what I call a clean burger, no grease! total gluten free menu

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    September 06, 2017

    1451 Broadway, New York, NY 10036

    Shannon, our waiter was very knowledgeable, friendly and assured me there would be no cross contamination. He was right and it was hands down the best burger and sweet potatoe fries I have had in 5 years!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    September 03, 2017

    3225 North Harbor Drive, San Diego, CA 92101

    Staff understands gluten & they have a dedicated dryer. I enjoyed my burger in a bowl.

  • User profile picture thumbnail
    5 rating
    September 03, 2017

    50 N Central Ave, Phoenix, AZ 85004

    I had a 1/3 pound burger with lettuce & cut tomato & honey mustard, with fries. It was very good. My husband had a regular burger with grilled onions & bar-b-cue sauce and said it was the best restaurant burger he's had in a long time.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    September 02, 2017

    4601 Washington Avenue, Houston, TX 77007

    I ordered a burger+ lettuce bowl, and it was delicious! I did not get sick afterward. I look forward to trying the gluten free bun next time I visit.

  • User profile picture thumbnail
    Celiac
    5 rating
    August 31, 2017

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Great knowledge of GF options!! Separate fryer for sweet potato fries were a great surprise!!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    August 24, 2017

    3055 Olin Ave #1035, San Jose, CA 95128

    This place was amazing and safe for gluten free / dairy free! My gluten / dairy loving coworkers loved it too. Its in a cute little upscale shopping center. I'll be back!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    August 23, 2017

    3505 E Monarch Sky Ln, Meridian, ID 83642

    The food was Awesome!! Service was great! I'm on my way to eat there again!

  • User profile picture thumbnail
    Celiac
    2 rating
    August 23, 2017

    Terminal 7, 1 World Way, Los Angeles, CA 90045

    They have gluten free buns but have no knowledge of what else might contain gluten. Not helpful.

  • User profile picture thumbnail
    5 rating
    August 20, 2017

    9595 Six Pines Dr #1000, The Woodlands, TX 77380

    Been here countless times and have never had problems. I'm not sure about anything else except for the burgers, but the burgers are great.

  • User profile picture thumbnail
    5 rating Celiac friendly
    August 20, 2017

    3505 E Monarch Sky Ln, Meridian, ID 83642

    Delicious food. Responsive to celiac needs. I can write celiac right on my order! The server always says she will point it out to the chef. I've never had any negative reactions.

  • User profile picture thumbnail
    5 rating
    August 09, 2017

    2580 W El Camino Real, Mountain View, CA 94040

    Great with gluten free including tasty gluten free bun. Be aware the gluten free menu didn't have prices.

  • User profile picture thumbnail
    5 rating Celiac friendly
    August 07, 2017

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    My server was knowledgeable, and gave me a celiac menu right away. She also had the presence to mention that everything was gluten free while delivering my plate. Just an extra double check to let me know she got the message. I really appreciated that. And it was a good burger, too.

  • User profile picture thumbnail
    5 rating
    August 04, 2017

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    [email protected] MIA (Miami international airport) was amazing and saved me from being glutened. The American cheese they use contains gluten so she had my order changed immediately. The hamburger bun tasted like a normal bun. I'm so thankful for this app so I was able to eat safely while waiting for our flight. She also gave me the card and crossed off everything I couldn't have in he menu so if I go to another Counter I would be safe!

  • User profile picture thumbnail
    5 rating
    August 03, 2017

    3505 E Monarch Sky Ln, Meridian, ID 83642

    Gluten free menu. Dedicated fryer gluten free sweet potato fries. Great food. Have eaten here many times and felt great after. Staff really nice.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    July 27, 2017

    369 S California Ave, Palo Alto, CA 94306

    I used my Nina on the bun and sweet potato fries- they tested positive for gluten. I specified that I had a gluten allergy and to be careful about cross contamination.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    July 26, 2017

    1451 Broadway, New York, NY 10036

    Awesome gf place!! Great burgers and fries!! I wouldn't try the shakes because they serve malts for regular customers and they might use the same blenders as the shakes. But overall good gf burger joint!!

  • User profile picture thumbnail
    Celiac
    2 rating Not celiac friendly
    July 21, 2017

    11922 Democracy Drive, Reston, VA 20190

    Disappointed that things have changed so much since we last visited...beware cross contact ...fried items stick with something simple

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    July 17, 2017

    1451 Broadway, New York, NY 10036

    Reliable and have a separate fryer for the Fries. Servers not uniformly knowledgeable but if you are patient and work with them it helps, for example got different answers on whether the pickles are GF. But after three or four visits our Celiac son has not gotten glutened yet and that is our standard. Only thing that would make a meaningful improvement in our view is getting a better bun. Shake Shack and some other places have figured it out; there are much better versions than Udi's out there (sorry Udi's!).

  • User profile picture thumbnail
    5 rating
    July 16, 2017

    1451 Broadway, New York, NY 10036

    My daughter was so excited to get a gluten free hamburger on a bun that tasted good and didn't fall apart when you picked it up. Customizing your burger added to the fun experience. We ate at the bar and Katerina was super friendly. It is definitely a great place to try!

  • User profile picture thumbnail
    5 rating
    July 14, 2017

    41 W Hillsdale Blvd, San Mateo, CA 94403

    Good food with no cross contamination.

  • User profile picture thumbnail
    5 rating
    June 24, 2017

    39350 Paseo Padre Pkwy, Fremont, CA 94538

    Counters in general are consistently good. I've eaten at them regularly and have never gotten sick. This location had excellent service and the burger was cooked exactly as ordered. One of my favorites!

  • User profile picture thumbnail
    4 rating
    June 24, 2017

    1451 Broadway, New York, NY 10036

    Very nice place for younger kids for gluten free. Not completely celiac friendly but good for GF.

  • User profile picture thumbnail
    Celiac
    5 rating
    June 22, 2017

    4601 Washington Avenue, Houston, TX 77007

    very delicious food!

  • User profile picture thumbnail
    1 rating
    June 20, 2017

    850 Mansell Rd, Roswell, GA 30076

    I took precautions at this place and my order was most definitely gluten free. I stressed the importance of celiac to my waitress and she assured me that I was in good hands. Later that night I was extremely sick, and we called the restaurant to make sure everything I ate was gf. Turns out, the bread that the waitress had given me was gluten sourdough bread. Just want to let you guys know so you're extra careful eating here. However it was a little while ago so things might have changed.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    June 17, 2017

    1451 Broadway, New York, NY 10036

    Pretty cool and relatively quick burger joint that has sandwiches and salads too. Crumbly gf bun but gf fries were to die.. great overall choice

  • User profile picture thumbnail
    5 rating Celiac friendly
    June 17, 2017

    50 N Central Ave, Phoenix, AZ 85004

    Had lunch here yesterday with 8 yo GF son. Full GF menu to create a burger and also sandwiches and a few other items. Dedicated fryer - great shoestring fries! Son loved it, no problems. Rest of family enjoyed menu too. Staff was very knowledgeable. Would eat here again!

  • User profile picture thumbnail
  • User profile picture thumbnail
  • User profile picture thumbnail
    5 rating Celiac friendly
    June 06, 2017

    1451 Broadway, New York, NY 10036

    Dedicated fryer and GF bun, although bun is not the greatest. It's very crumbly/mushy. Burger on greens is an excellent alternative though!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    June 04, 2017

    2580 W El Camino Real, Mountain View, CA 94040

    Love the chili cheese fries (which are safe as they have a separate gluten free fryer)! The HD Chicken sandwich is also really great on their gluten free bun. This place has a good amount of gluten free options so you can go frequently and mix it up each time by creating your own burger or, if you're like me and have favorites, it's also a good and safe place to go regularly and get basically the same thing each time 😊 I personally find it really nice to have a good local place I can safely eat at regularly.

  • User profile picture thumbnail
    Celiac
    5 rating Not celiac friendly
    May 27, 2017

    50 N Central Ave, Phoenix, AZ 85004

    Excellent burgers with so many options, including french fries that have a dedicated fryer!

  • User profile picture thumbnail
    5 rating
    May 27, 2017

    1451 Broadway, New York, NY 10036

    Outstanding gf menu. Dedicated fryer. Really helpful staff. Fun atmosphere. Incredibly reasonable prices for the area.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    May 21, 2017

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Seriously fantastic food and the service staff was very knowledgeable and accommodating. Dedicated fryer, so I got to have sweet potato fries! I also had the "tuna burger in a bowl" (a tuna patty atop a bed of organic greens). It was absolutely delicious! I really wish I had access to a restaurant like this at home. Can't wait for the opportunity to eat there again.

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    May 19, 2017

    4211 Waialae Ave, Honolulu, HI 96816

    Food was pretty good. Gluten free fries, buns and menu. Service was a little below average.

  • User profile picture thumbnail
    5 rating
    May 18, 2017

    3505 E Monarch Sky Ln, Meridian, ID 83642

    Always a treat! My fav is the chili cheese fries and spiked milkshake with titos tequila. The kitchen manger knows everything that is safe and they make everything from scratch!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    May 13, 2017

    1451 Broadway, New York, NY 10036

    We were looking for something that was close to the Sondheim theater 🎭 and would be pretty quick and not super expensive (remember this is Times Square). My husband and I both had turkey burgers and enjoyed them. We were handed a coupon for fries when we walked up to the door and they were very good - shoe string style. I'm GF and they had a separate menu for me The GF bun was very tasty. We finished off with root beer floats. The wait staff was friendly and efficient. The restaurant was clean and well lighted. I would check it out when you're in Times Square

Gluten-Free Features

  • Beer
  • Bread/Buns
  • Burgers
  • Gluten Free Menu

Categories

  • Dairy-Free
  • Fast Food
  • Kid Friendly
  • Late Night
  • Lunch
  • Pescetarian Friendly
  • Restaurant
  • Vegan Friendly
Monday
11 am - 10 pm
Tuesday
11 am - 10 pm
Wednesday
11 am - 10 pm
Thursday
11 am - 10 pm
Friday
11 am - 11 pm
Saturday
11 am - 11 pm
Sunday
11 am - 10 pm

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