Updated review 4/7/19 I asked for a gluten free crust because of a gluten allergy and the employee changed gloves immediately, asked what toppings I wanted, and proceeded to get fresh toppings from under the counter. I watched as my pizza went through the oven and as it was coming out, a different employee placed my pizza on the same cutting board where a regular pizza had just been cut! He even cut it with the same cutter. I immediately told him that my pizza wasn’t safe because he contaminated it. He stated he was given no indication that my pizza was for an allergy. I’m so glad I watched the process or else I could’ve been very sick. Another employee immediately made me a new pizza. I make it a habit of watching pizza places like this one and Blaze to ensure they’re not contaminating me. I was just disappointed that this happened at Uncle Maddio’s since I’ve always had good experiences there. Original review: My favorite pizza place! They do a wonderful job to prevent cross contamination and the pizzas are delicious! Staff is friendly and accommodating.
Great GF crust!! I think they use the same oven so maybe not celiac friendly.
I found a piece of charred pineapple with stuff on it from someone else's pizza under a slice when I picked it up. I had already eaten some before I found it, and I am still having pain from it. I would have said something, but this is the second time lately they have glutened me. I wish it hadn't happened because their pizza is so good! I don't know if they are under new management or what has happened, but be cautious if you eat here and have Celiac.
This place is great!! Just don’t go when it’s busy!! They do SO much to avoid cross contamination but get annoyed with all the steps they have to go through when they are busy!!
They are always willing to use ingredients from separate, unused containers. The only ingredient not gluten free is the meatballs. The best pizza with the best options on sauces and toppings!
They seemed knowledgeable but really unenthusiastic about helping. My asking questions was inconvenient. The pizza was “meh”. I don’t think I’ll be back.
Not so tasty. Crust & sauce were not yummy at all.
Went here on a Saturday just after they opened to lessen any confusion. The guy making the pizzas, after I asked for GF, asked if it was for celiac! I was really impressed. he has a premade crust that was thin but tasted fine. the sauce and cheese was taken from the back of the toppings area so that lessened cross contamination issues. All the toppings I asked for were taken from containers stored in a separate location. I felt quite safe here. This was in Knoxville, TN.
This place gets it right!! They go above and beyond to make your pizza DELISH & SAFE!! Fresh gloves, food in separate containers so there is no cross contamination!! I would give them more stars if I could!!
Love this place. The pizza is awesome. when you go in just say gluten free allergy and they clean the counter, change gloves, and provide lots of toppings from a separate fridge. they place your pizza in a pan to go through the oven.
These guys went out of their way to prevent cross-contamination. The pizza was fantastic! I wish we had an Uncle Maddios near home. We will definitely be back!!
Excellent place to eat. Cleaned the surface before prepping my pizza and kept the toppings in separate containers. Tons of topping choices. Plus, great taste! My family loved the regular pizza too. And...not extra pricey! Will eat here again!
Very good pizza! That being said, this location, after asking if your dietary needs are allergy or preference, the staff will further press you for more details. As a diagnosed Celiac sufferer for many years, I understand the importance of these details, and I have an such an appreciation for it. However, I feel berated by the interrogation they put you through. There's often a long line and you might as well announce with a megaphone your medical conditions after the line of questioning they impose. The corporate office needs to train the staff to just go ahead and take all the appropriate precautions when someone says yes to the allergy question and no to it just being a matter of preference. I appreciate the diligence they're trying to put forth, but not everyone will feel comfortable putting the nuanced details of their medical diagnoses on display just to order a pizza when they've already expressed they need it to be made free of any cross-contamination.
LOVE, LOVE, LOVE this place! If you ask for Gluten Free, specify if it needs to be "allergy" or "preference". They WILL gladly take it seriously, and their GF pizzas are SO excellent! Can't say enough, I'm very glad I live near this restaurant!!!
Great gluten free pizza!
This place is great! When we ordered my daughter’s gluten free pizza the staff immediately changed their gloves. They got out a different bucket of cheese and a squirt bottle of pizza sauce. The pizza was cooked in a different part than the other pizzas. I was amazed. She loved the pizza. Tasted really good. Will definitely be back!!
I had a great experience at Uncle Maddio's. When I explained that I have celiac disease, they pulled all the ingredients for my pizza from their fresh supply (not the stuff out in their prep area) to make sure that my pizza was safe. I didn't get sick, and my pizza was great. Highly recommended!
Good pizza that i enjoyed because ingredients were marked as gf and gloves were changed. A meal is always better with assurances.
This place is really good. The staff are completely knowledgeable and trained about celiac disease and different levels of sensitivity/allergy. They’re nice and the pizza is tasty. I just wish they had gf cookies! Their cookies always look so good. Also, I have celiac disease and haven’t had a problem with their pepperoni.
Relax! They have got this!!! Walked in and told them it was an allergy-celiac. They switched gloves, brought out separate containers for topping, separate pizza platter with parchment, wiped down the counters. It was ready quickly and served hot loaded with cheese. Very attentive staff! Thank You!
We asked if the alfredo sauce was gf and the girl at the counter says "sort of". I'll leave out the detail but after we started to ask some questions we got completely ignored and finally just left. I was too nervous to even let my daughter eat there anyway because she has celiac disease. If they are careless with one item I expect they are careless with all. I will probably not return.
Pizza was really good with a wide variety of toppings to choose from. The staff took our need for gluten free seriously and changed gloves and used separate utensils. Very impressed!
Amazing experience. Staff super knowledgeable. Cleaned off everything and prepped separate, cooked separately...love the care they took. *went back bbn in today and didnt hear them call for an allergy and I said something. The manager said he heard my order and was going to take care of it. Trust them!
Wow! So impressed! I told them gluten free crust and he immediately changed his gloves and asked me to come over to the allergy end of the counter. They have a completely separate gluten free surface and gluten free toppings. He didn't leave my pizza from start to finish so it was sure to be safe. I didn't even have to ask, he just did it. On top of that, the pizza was definitely one of the best GF pizzas I've ever had! I think I'm in love! Be sure to sign up for rewards, you get a free pizza when you do.
I’d give 10 stars if I could. Every time I go, I make sure to thank the workers because out of all of the restaurants I’ve been to since being diagnosed, they make sure the food is 100% GF. They’re amazing at cleaning the prep area (there is not a designated GF area, but the shared space is cleaned very well), the gloves are changed, new toppings are used from the back, the GF pizza is placed in the oven by itself and all of the workers are in communication that the pizza is GF. It’s the protocol that should be used every where, but rarely is. These people do it with a smile. I’ve eaten here several times and have never been ill. We love this place and will continue to go back!
I have only ordered online, but they have the best gf pizza I have ever had.
Great place. They changed their gloves and had a dedicated gluten free place to make the pizza. It was delicious! Soooo delicious! Staff was delightful and showed me all that they do to make the gf pizza!
Andre’ is amazing. Entire staff took the time to take our allergy seriously! Pulled ingredients from the bottom. When she realized she made a mistake, she made it right! Great staff, great product, can’t wait to come back!! Thank you!!!
They had gluten free crust that was awesome! They changed gloves when making it. I will note that they didn’t pull ingredients from a separate area so I would caution if you are celiac due to cross contamination. Overall, we were very happy with this restaurant!
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11 am - 9 pm