Quality food with lots of GF options and well -informed staff.
Yes
The food is good, but the "gluten free" is not celiac safe. In all fairness, Urban Plates puts the disclaimer on the bottom of the menu that the restaurant and kitchen are not gluten free. Although, the food prep folks in the line are ver reassuring about their methods to prevent cross contamination. My four year old and I both have celiac, but I am asymptomatic. She got sick right in the middle of her meal with classic symptoms. This one is off the list for us.
No
Great place, everything freshly made, and tons of Gluten-free options including dessert
Yes
There’s a fair share of gluten free food. You can’t just say “no bread” to have it gluten free. Practically every time I have said “no bread” they have placed bread on top of my food. You must say “GLUTEN ALLERGY” for them to take you seriously. They have gluten free bread, but it’s meh to be honest. If you are celiac I would stick to plates, salads, and bowls. The kitchen is way to complacent to ensure no cross contamination when making gluten free sandwiches. Even if you request gluten free bread, they often grill it - probably on the same grill with “gluten bread”. I doubt it’s a separate dedicated area.
Service is 2.5/5. It’s a hit or miss. The cashiers can be blunt and rude with their lack of grace. If the manager takes your order, it’s fine.
The food is also a hit or miss. Sometimes it’s amazing and dialed-in, other times it’s a let down, especially for the price.
Try to go near opening times/before rush hour. Often times when the kitchen is rushing, they will gloss over specific requests.
If you eat here, be prepared to speak up with the possibility of having to send the food back to the kitchen to have it re-made because of bread placed on your food. Don’t be afraid to speak to the manger if you have to, he seems nice and wants things to be right. Overall do your due diligence, understand the menu and you should be ok.
Unless you have eaten here a few times, I would not order online for delivery/pick-up. The risk is too high. It’s not worth getting sick over. I would eat here at least two times to get a feel and understand of how things are to best avoid getting sick.
— Somewhat
— Gluten-free items are marked on the main menu
— Most
— Good
Amazing food and service. Open kitchen area. They have fresh lemonades on tap with different flavors. Fresh kombucha that was amazing. And the food is SPECTACULAR. The braised beef bowl with mashed potatoes tastes like a mom is in the kitchen making dinner. And it’s gluten free!! Lots of vegetarian and vegan options
— Very
— Gluten-free items are marked on the main menu
— Most
— Excellent
This was about a year ago. One of the staff plating food moved the bread around with his gloved hand while waiting & did not changed before handling my food ( I had already ordered and asked to make sure my selections were gf. (happened pretty quickly. I just didn't eat the item he touched. ) Their portions are small, so between the 2, I left hungry.
— Not at all
— Gluten-free items are marked on the main menu
— Some
— Good
Ordered a gluten free item from the menu, and I had no adverse reactions.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Fresh and tasty food. Numerous GF options and they take allergies seriously
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent