Gluten-Free at Hero Certified Burgers

There was a sign listing GF items and burger condiments. Staff explained how they cook burgers on a dedicated part so no cross contamination with breads. It was expensive with extra charge for GF bun but I was happy to have it again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good with other allergies

The burgers were really good with buns that did not fall apart. Highly recommend for a great, gf burger.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Knowledgeable. Told me right away fries not safe as it was a shared fryer. Has separate toaster for GF buns. Feel confident in their safety protocols!

Is there a gluten-free menu?

— Separate gluten-free menu

Tones of options, very clearly marked and staff are knowledgeable.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Unprofessional staff, out of gluten buns, no service in french in the biggest city in Quebec... would not feel safe at all to eat here as celiac sufferer.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Nothing to say but good things. Such a pleasant experience. The lady working at the counter was so friendly and kind and the food was absolutely delicious. And, I appreciate that there was a separate menu stating what is and isn’t gluten free. There are actually a lot of gluten free options! Absolutely would come again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Offers delivery
• Offers online ordering

Les frites sont cuites dans une friteuse dédié, cependant, le pain est mis sur la même plaque que la viande... Non sécuritaire pour celiaque 😔

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

Very tasty.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for takeout
• Good with other allergies

Best gluten free burger in town, fries are great too. Never got contaminated (I usually get sick really quickly when I do, so I know). Would recommend for people with any kind of dietary restrictions :) check out their list of allergenes for each menu item online.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Good vegetarian options
• Offers delivery
• Offers online ordering

Very knowledgeable and safe!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

No celiac safe at all

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

A friend recommended this to me and unfortunately it wasn’t superb. The burger was 15$ and the bun was incredible stale. I won’t be going here again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Other Characteristics

• Good for lunch
• Good for takeout
• Offers outdoor seating

Was nervous as there are not many reviews, but ordered via Uber eats and specified celiac gluten allergy in notes, and called to confirm order with the restaurant to ensure proper allergy precautions. And the staff member was wonderful, very reassuring and packed my gluten free order separate from the day of my family’s regular order. The signature hero burger was one of the best burgers I have ever had, bun was delicious and held up well even with the distance of delivery. And as an extremely sensitive celiac - no reaction!!! Added bonus that it was halal! Will definitely eat here again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Halal friendly
• Offers delivery
• Offers online ordering

Owner knows about celiac and gluten sensitivity from family.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

They have GF options but there’s ALOT of cross contamination - wouldn’t recommend for celiacs!

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I had beef burger and fries December 2021 and it was great for both me and my mom, we’re both celiac Definitely recommend So glad i get to enjoy a burger that is not only gluten free but also halal

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

At one point we were unsure of gluten contamination source, told them, management called us back to confirm what happened and reviewed video to ensure that all procedures were followed correctly.

Other than that, we eat there every so often without issues.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for lunch
• Good for takeout

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Offers delivery
• Offers online ordering

Best gluten free bun I’ve tried so far. Burger was great but no separate drier for fries so could only have the salad.

Celiac friendly?

Yes

I ate here in August 2019 and got extremely glutened/sick 25 mins after eating. I’m not sure if they gave me a regular bun instead of a GF bun by mistake or what the deal was, but now i will never go back. Sucks cause it all tasted really good

Celiac friendly?

No

This place used to be great, even offering a gf poutine that was excellent! However, the last couple of times I was there I had less than stellar experiences. The first time they mixed up my GF order with another customers order and served it to me. It was only caught bc the toppings on the burger were wrong and I brought it back (after taking a bite!) and questioned it. Thank heavens the other order was also a GF order or I'd have been sick for sure!!! The next time I was there the GF menu had dropped the poutine and the staff just did not seem very knowledgeable when I spoke to them about their menu or their processes to avoid cross contamination. In fact they didn't even seem to remember that poutine used to be on the GF menu, (which I found odd). I did decide to take the chance and ordered the GF burger, it was tasty as usual and I did not end up sick, but I will probably not go back as the GF poutine was the main draw for me and I just didn't feel comfortable with the cooks apparent lack of GFknowledge that day.

Love this place. They put gloves while doing your burger how knowledgeable !!

I ate here with my husband last summer. The staff did change gloves for me so if you are concerned, ask. We were there early in the day and I didn’t experience any symptoms with the chicken burger and fries.

Celiac friendly?

Yes

Both Maple locations confirmed that they serve gluten free bread and patty but all cooked on the same grill. No separate toaster or grill for gluten free. Staff is not educated in celiac. One of the locations actually said their fries are gluten free. I was very sick after I ate there.

Celiac friendly?

No

Got a small reaction, I wouldn’t call this the safest celiac place to eat there’s lot of room for cross contamination, they make the burgers with the same gloves and area as the rest of the burgers. If you’re not overly sensitive I would recommend, but I wouldn’t go back given my high sensitivity to gluten.

Celiac friendly?

No

There is a Gluten Free menu that lists the many options for gluten free. Their fries are made in a dedicated fryer. You can get your burger on a gf bun or in a lettuce wrap.

Celiac friendly?

Yes

Yes it had GF Bun but awful taste in burger and really upset my stomach and my hubbys

Fries were good but not sensitive fryer

Sceptique au début, mais tout était parfait. Bon burger et des frites ! Pas de contamination et ils ont un bon menu sans gluten. Je vais y retourner!

Celiac friendly?

Yes

Celiac friendly?

Yes

Never been disappointed and I have been here a handful of times over the last year. Never any issues. The person taking my order always asks if GF is “a preference or allergy”. I always say allergy and my meal is prepared and labelled accordingly. Never been sick.

Delicious burgers, gluten free buns and burgers

Celiac friendly?

Yes

Nous avons adorés! Le serveur apporte le plat avec des gants et on voit que le tout est pris au sérieux. Aucune réaction et je réagis fortement à la contamination.

Celiac friendly?

Yes

My daughter is Celiac ate there a month or so ago and was glutened. She was ill for a week and lost a weeks wages. Used to be no problem eating there and over the last few months things have changed!

Celiac friendly?

No

Went here for my 10 yr old w/ Celiac. Tested the fries on our Nima just to show her they were safe and they were! They were also good about separating her fries from the other food!

Celiac friendly?

Yes

Gluten free bun, dedicated fryer, fries can be made GF. They say they cannot completely avoid cross contamination. Delicious burger, and knowledgeable staff.

Celiac friendly?

Yes

There's a new owner. I asked him a few questions and he did not know much about celiac or cross contamination.

Dedicated fryer and GF buns. It was very good

Celiac friendly?

Yes

very helpful in explaining GF options. it's not advertised but the fries are gf and the fryer is dedicated.

It was so great to find a well priced, low maintenance place to grab a tasty burger with my kids! I’m the one that is celiac and had no reaction. My kids loved it too! Win-win we will be back.

Celiac friendly?

Yes

Best GF burger I have ever had, hands down. Best GF bun I have ever had, hands down. Very knowledgeable, friendly, helpful. Very fast service and extremely high quality.

This burger was so good that I thought I had been given a normal burger but I hadn’t. Best bun I’ve tasted. I hadn’t realised that it was more of a takeaway place than a restaurant but this didn’t affect the amazing tasty burger and chips

Celiac friendly?

Yes

We went to that location because of the good reviews.... But were desapointed....the person who took the order was very nice but either the order was not taken properly... Or done properly in the kitchen... We both have been very sick. One place we won't go back for sure!

The gluten-free bun is pretty tasty as far as gluten-free goes. Second best I've ever tasted.

Celiac friendly?

Yes