The Cheesecake Factory
$$ • Restaurant
Most Recent Reviews
Unfortunately, we had takeout from this location and I got extremely sick. I had specifically ordered selections marked GF but clearly there was a problem. Not sure if it was cross contamination or worse, but it was probably my own fault for not being more careful with our restaurant choice today. Never again. Nice people and good food unless you’re Celiac like me.
My husband and I were going to share a meal. We knew the allergens and had asked to have them off to the side (ie. Butter and cream). My husband knew the meal wouldn’t be exactly like it was described as he lives with my allergies on a daily basis.
It took about an hour to figure out what they could do to make my meal safe. Two managers came out to talk to me. The first tried to convince me to change my order because he didn’t know how to plate the meal without allergens. I asked if they could just steam the broccoli and put that and the salmon without butter on it on one plate and keep the mashed potatoes for my husband who doesn’t have allergies in a separate bowl. He said he would figure it out but it seemed like a lot and it would be easier just to pick something different.
The second manager came out about 10-15 minutes later and was concerned about the allergens that would be on the broccoli and the potatoes. I again asked if the broccoli could be steamed and she said yes, but we put a cream on it. I asked to have the cream on the side and she asked my husband if that was alright. It was just a lot of confusion going around when in the end the salmon was on its own plate, no allergens, the broccoli was steamed and in its own bowl no allergens, and the potatoes were in their own bowl with all the allergens. The meal was delicious this way and we I didn’t have any side effects.
I have silent celiac but have always trusted Cheesecake Factory to prepare my food carefully (despite an incident at another location where they served me a regular hamburger bun). However on my last visit I got a pasta dish and after eating the whole thing I saw a regular noodle at the bottom. I got a very unsatisfactory response from the manager there and made a complaint to corporate with no response yet. Sad to see this has happened to others here and unfortunately I don’t think I would trust eating at this chain again given these 2 incidents which were both handled poorly by the restaurants.
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More Reviews
Had Cuban sandwich on GF roll with side salad. It was really good. Shared GF Godiva cheesecake. It was decadent!
Based on others feedback, I skipped the GF pasta options. I ordered the GF Factory Chopped Salad and subbed feta for the Blue Cheese, dressing came on the side. The salad was tasty. I ordered the GF Coffee and Chocolate Cheesecake to go - it was DELISH.
I had no problems last night and I think you can get a fairly safe meal if you stick with the VERY limited GF "friendly" options marked. There are only a handful of Non-pasta dishes marked and only 2 kinds of GF Cheesecake on their book-like menu. Would not be top of my list, but I think a manageable option if your group/family wants to go.
The promised me up and down that they could make my food gluten free and there was a pasta noodle in my food! Stay away please
Usually good, however last time I was there, a gluten noodle ended up in my gluten free pasta. Thankfully I was serving it when I noticed and didn’t eat it yet. They immediately fixed the mistake however it could have been a lot worse if I ate some
Love Cheese Cake Factory- went tonight & got Lemon Herb Chicken. Was really good until I was just about done & found a half inch spaghetti in my carrots. Side was mashed potatoes not spaghetti- needless to say I am now very sick. Not a happy camper. I would not come back to this location.
Awesome gluten-free menu that was delicious and had a large selection of options!
Reviews of this Chain
They’re menu has gluten free dishes marked. I ordered a gluten free pasta dish and it arrived with gluten spaghetti noodles cooked in the same dish..
Order their strawberry lemonade ( it’s extremely sweet if that’s your thing). I got the fish tacos * these are only GF if you remove the chipotle mayo. There are 4 tacos with the order and they are on the spicy side!! These were very good and served with perfectly cooked rice and some Smokey black beans! I finished up with their Godiva chocolate cheesecake and the lowlicious cheesecake. These were both so good and rich that I had to take them to go! So worth it. The server Kirsten was fabulous and knew how to accommodate GF even down to the sauces.
I ordered a Cesar salad with no croutons and told them I had a gluten “allergy”. It came out with small pieces of croutons hidden throughout the salad. My husband verified that they were definitely croutons. I sent it back and they brought another one that had croutons too, along with a random piece of mandarin orange and a couple chopped nuts. 😑 She was going to bring another one and I said no. Definitely A LOT of cross contamination.
We had what we thought was a lovely dinner but we were glutened and got soooo sick. Do not recommend eating here. We are pretty sure it was the fries, even though our waiter assured us they would be in a separate fryer.
Server was helpful in pointing out the GF options for me. And some dairy free options for me partner. Ended up ordering the tomato basil pasta with gf pasta.
