The Cheesecake Factory

Prior to going to the restaurant, we called to make sure there were policies in place to prevent cross contamination and that they used a separate pot and water to boil gluten free pasta. The manager assured us that they would be careful. When we ordered, we made sure to tell the server that our child had celiac and could not have gluten. When the food was brought, we asked again to make sure. As my daughter ate, she said she felt like the pasta had gluten, but we assured her it was fine. I wish we had trusted her instincts because she was severely sick the next day. I saw that there were positive reviews for this place and maybe this was a bad night, but we can no longer trust this place.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Lots of options. Pretty decent food. They even have a gluten free cheesecake!

Celiac friendly?

Yes

absolutely the worst experience ive ever had. the food not only came late but came with fries which are NOT gluten free because they are fried with flour-coated items. and the replacement food came late too with the inside of the burger being rather cold. and, despite not having any sort of bun on the burger, i still got contaminated and suffered the consequences. i do not recommend this place at all.

Celiac friendly?

No

Separate kitchen area. Had the 4 cheese pasta. Very tasty. No problems!

Celiac friendly?

Yes

Gluten free cheesecake was amazing!

The staff was wonderful, very attentive to our multiple allergy issues. Beautiful setting. And don't pass up the cheese cake, perfect for two people.

Had the shepherd's pie, which was delicious and the chocolate Godiva cheesecake which was amazing and rich. All 4 of us shared one piece. The gf items are marked on the menu

Celiac friendly?

Yes

Delicious!! GF notes in menu and staff very attentive to GF needs. Had sweet tamale corn cakes and shepherds pie. The Godiva cheesecake is also amazing, though super rich.

Many options available and the dishes are very tasty! I had the carbonara pasta dish, strawberry martini (made with Titos!), and the Godiva gf cheesecake. Very satisfying meal.

Amazing gf menu, and yes, they even have gf cheesecake!

I’ve been coming here frequently the last few months and I can say honestly if you’re super sensitive to gluten or allergic to it, I don’t recommend this location at all. I always make sure to tell my server I have a gluten allergy and it’s always hit or miss whether they take that seriously.

When they do, the food is amazing and they are super accommodating, giving me gluten free rolls instead of the free bread they usually serve and having my food prepared in the allergy section of the kitchen. A manager also took my order and verified with the chefs to make sure nothing would be a problem.

Unfortunately this level of care isn’t guaranteed and recently I’ve been getting really sick from the food, so I had to stop going altogether. It’s not worth the risk! The last time I went my food didn’t come with the allergy indicators they usually stick in it and I didn’t say anything because I thought the staff knew what they were doing. I got so violently sick after, I stayed up all night and had to call out of work the next day.

I feel bad complaining because the staff are usually so friendly and nice, but this really affected my health. I think people should know that they often make mistakes with the gluten free food, even with specifying an allergy :(

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

My daughter who has celiac told the waiter that she had a gluten allergy and would get very sick if he did not put the order in as gluten free. Waited over an hour for our food. The pasta she got looked gluten free but after 3 bites, she said it did not taste good. Within 15 minutes, she was sick in the bathroom. Told the waiter - did not seem to be concerned. Asked him to take the dish off of our bill and that did not seem to concern him either. Overall, do not eat here if you want gluten free food.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I let the server know I was gluten free - coeliac multiple times so she would get my order right and I confirmed with her again before my meals came out and she still gave me the gluten cheesecake instead of the gluten free one

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

I went here and ordered a gluten free burger and bun. The food came with a gluten bun. I sent it back as I noticed it wasn’t gluten free. I woke up sick as a dog for two days. If you’re sensitive don’t eat here. Even after the gluten free bun change I still got sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Cheesecake is always safe for me.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent