Chuy's
$ • Mexican Restaurant
Most Recent Reviews
I had the most delicious fresh salad with un-marinated chicken, avocados, olives and so much more. They even made a special dressing for me with no oil (they use soy oil as a base for everything). Ask for the manager, Chanell, when you go; She is AMAZING! 🎊 I have several allergens so eating out is super tricky and I often can’t eat with my family. After reading the reviews, I was hesitant to even attempt to eat here but Chanell completely put me at ease and made every accommodation needed. She took a picture of my allergens, came up with an option and came to the table twice to double check things and delivered my delicious meal directly to me. I felt safe and most of all left either NO reactions. 💕💕💕💕
Allergens: Coconut, Dairy, Eggs, Gluten, Honey, Nuts, Mushroom and Soy. Cross contact is an issue.
Staff was knowledgeable however, our son was severely contaminated. Have eaten at another Chuy’s in Richmond, VA with no issues but this location doesn’t have a safe environment for anyone with celiac.
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We called ahead (to the Winter Park location, but I can't figure out how to delete the review on this location, although their menus are the same I believe so I would still avoid) because we were meeting friends. The manager my husband spoke with made it seem like he wouldn't have much to pick from but that they could accommodate gluten free as well as a seafood allergy. We arrive and he spoke with a different manager and she said that we shouldn't even be there and there was absolutely no way they could accommodate either. She said they don't (and wouldn't) change gloves between fish and chicken, seafood is prepared in the same place as salads and there is gluten in vertically all of their products and the few things that don't contain it are still completely unsafe because of how they run their kitchen. We ended up leaving before being seated and eating elsewhere. Absolutely not celiac friendly and honestly I don't think it would be a good option for anyone avoiding gluten or with any type of food allergies.
While the food is probably delicious it is not gluten free friendly at all. I had an extremely hard time finding anything I could eat. If you have celiac disease stay far away.
Chef was very helpful in explaining what was gluten free/contaminated. I ended up getting fajitas without rice and with plain (not marinated) chicken. I opted for the soft corn tortillas even though they are cooked on the same surface as flour and did not have a reaction. (I have celiac disease)
I have given 2 stars for the managers helpfulness in showing me what I could eat, but as he put it 'your probably breathing gluten in right now'. Husband who isn't coeliac said the food was ok but not much you can eat here if you are coeliac, I ended up with a grilled chicken salad with no dressing. Can't fault the staff though, very helpful.
They are aware that most of their menu is not gluten free due to reuse of fryer oil. Chips are not safe at this location. The staff was very helpful in creating me something I was able to eat using the blue corn tortilla and chicken.
Reviews of this Chain
I was nervous to eat here because I’d seen the reviews that they aren’t gluten friendly, but I was invited to go for a friend’s bday dinner and decided to try it. I called ahead of time and they were able to give me a list of things that were safe: the rice, beans, and any enchilada dish that doesn’t have marinated meat.
When I arrived, I let our waiter know about my allergy and my concerns, and he was extremely helpful and willing to double check with the chefs. I ordered chicken enchiladas and had no reaction. Overall I was pleasantly surprised by the positive experience.
Queso is not gluten free! Every time I have gone and had enchiladas, I have had problems. Way too risky to return to.
Fryers are not celiac safe. The staff was very helpful and the manager came out to speak to me about the fryers. Lots on the menu (chicken dishes) can be made GF no issue. The jalapeño dip is GF and bring your own chips or ask for a side!
I haven't been here in years due to lack of gf/DF items. So glad to have come back! Manager came to table and developed a gf/DF enchiladas plate( no cheese). Not cross contaminated very delicious. Did come at 3 pm during the week. Would come during off peak hours.
Not the best place for gluten free. But Ill attach a menu that the Chuys corporate sent to me
