I live in California, but I order food online for my mom who lives in Lenoir, NC, and I use a delivery service to get the food to her. The Lenoir Firehouse Subs has a gluten-free bread option, but there is no way to select it online. The only bread choices online are white and wheat. For one order I called and spoke with Tiffany. She was super helpful and agreed to make my mom's sandwich on the gluten-free bread. My mom said the sandwich (Club on a Sub) was delicious. I tried to place a second order the next week, but I couldn't get an answer on the phone even though I called multiple times. Since I couldn't get them on the phone and the gluten-free bread isn't an option on their online menu, I wasn't able to place a second order. I sent customer support a message asking them to add the gluten-free bread option to their online menu. I so hope they do! Their online menu supports adding and removing ingredients. For example, I removed the cheese. This place would be a great choice for us if their online menu had the gluten-free bread option.
— Some
— Excellent
They have solid allergy protocols (using fresh containers, changing gloves, toasting on foil). The cashier said that all of the toppings are GF, but I played it safe (she didn’t seem 100% certain, and things like meatballs are a red flag). I played it safe and had a turkey sub. It was fine, but not worth the $18 it cost.
— Somewhat
— Some
— Good
I tried the cajun chicken and it was so good 😩 it’s been years since i’ve had a sub
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Sadly they no longer carry gluten free bread. Beware!
— No gluten-free information on the menu
Gluten free bun but no measures to prevent cross contamination. No knowledge of which items are gluten free. Bread crumbs all over the place.
— Not at all
— Some
— Excellent
Was craving a sandwich and remembered they were in my area, looked at the menu and read a review on here and went for it! The gal at the front was the best, explained all protocols for gluten allergy and wont cut your sandwich to lessen the chance of cross contanimation. Bonus : they have Schar bread ! So i was sold ! I had a tuna sandwich no cheese and some chips! I feel fine and will definately return again.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent