We have been here a handful of times and never been glutened. Most of the staff is very knowledgeable and you just need to ask somebody else if the person you are talking to is unsure. The owner has a close family member who has celiac, so he make sure the kitchen is fully aware of all the precautions necessary to keep the food safe. It’s pretty expensive for a burger place, but it’s good food and at least we can trust it.
*careful during busy times. We ordered 4 burgers on GF buns and one burger on a wheat bun. One of the ordered GF ones ended up being a wheat bun. The only way we knew is we had the wheat bun to compare to with the other one we ordered. Luckily we noticed before a bite was taken. They remade it but the rest of the party were finished with dinner when it arrived. They were crazy busy. So always be your own self advocate for sure.
— Very
— Gluten-free items are marked on the main menu
— Some
— Good
Staff was knowledgeable and my son loved the fries and was totally fine.
— Very
— Some
— Excellent
Told there is no gluten free fryer... No sure what the deal is. The Walnut Creek, Ferry building and Napa location all have GF fryer.
— Not very
Great burgers and fries and plenty of outdoor seating. Parking is always tight though.
— Very
— Most/All
— Excellent
When I asked for the gluten free bun the cashier asked if it was an allergy- when I said yes she let me know it would be without sauce as well bc it contains gluten.
After reading some past reviews I requested my bun not be toasted just to be extra cautious if cross-contamination.
I was actually pretty impressed with the bun. Better than most GF buns I’ve had in the past.
Make sure to have them note the gluten allergy on the fries as well. Mine came out on my partner‘s tray and when he asked why, they said the fries didn’t have GF noted so they went and got new fries for me from the dedicated fryer.
Overall good experience!
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
The person checking me out first told me that they could not accommodate a gluten free fryer but when I pushed back the manager came and they told me they could accommodate.
I was a little nervous but the fries did take a little while and I did not get sick so trust they did make them separately
— Somewhat
— Some
— Good