Häagen-Dazs Ice Cream Shop

Ordered a peppermint bark sundae, did not expect it to have OREOS on it! Took it back in and told them I had celiac, they remade it, however, did not seemed concerned one bit. Didn’t even apologize. Won’t be back!

Celiac friendly?

No

Excellent service and very knowledgeable staff made this a haven for our celiac child during four days at Disneyland. They have a special protocol to prevent cross-contamination. They opened a new tub of ice cream and used clean serving spoons. Haagen Dazs has many GF flavors plus they have packaged bars that come safe in a box too. Went on two different days with different staff and response, friendliness and knowledge were equally strong.

Celiac friendly?

Yes

Plenty of options labeled gf but unwilling to take preventative steps for cross contamination.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Called to ask about gluten-freeness. The man on the phone said cones were gluten free- it seemed too good to be true so we asked to double check. Apparently NONE of them were gluten free, but the fact that he confidently said they were was pretty unsettling. If I hadn’t asked again, I would have gotten very sick. We also asked if they could get the ice cream from a new tub in the back and they said no. I wouldn’t ever say this place is safe for sensitive celiacs.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

They are “100% able” to accommodate gluten allergies.

We went and they cleaned the scoop before picking the Ice Cream - knowledgeable staff.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They have a gluten free menu and use precautions like opening new containers. Limited staff knowledge and not a ton of options

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for takeout

The ice cream flavors that are gluten free are clearly marked on the labels located on the glass above the ice cream. We were able to get a scoop from a fresh, newly opened container and the server washed the utensils first. I don’t know if we got a nice server or if they have changed their policy from the earlier review. It was nice to have an afternoon treat!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent