This place is about making connections and being super polite and advocating for yourself. I went here with 3 gluten eaters. I told the waitress right away that I had celiac and she gave me the allergen menu, she told me her best friend was a celiac too and understood cross contamination. When it came time to grab my ingredients she went to the back for me with the list of items I wanted and grabbed them fresh. They then designated a spot in the grill, wiped it down really well- basically scoured it-and put up barriers so my food wouldn’t mingle with trouble. I did not get sick and it was so yummy!! if you do not advocate for yourself I can see how this restaurant could be trouble, hence the 4 stars.
Waitress wasn’t as friendly, but the cooks were great. They took a lot of precautions when making my food. However, we could not finish our meals because the restaurant was absolutely filthy. We really wanted to leave but she brought us salads so we felt that would be dining and dashing. The food line was unkept and tables were disgusting, along with dishes.
HuHot does not have a gluten free menu but does have an allergen list and a list of gluten free sauces. Ask them to clean a spot on the grill and use different utensils, if necessary.
They've recently redone all their sauces to be gluten free so the only things you need to watch for on the buffet line are the noodles and some of the meats. They did a great job scouring the grill when we told them we had a gluten allergy, marked the spots, scrubbed with extra care, even divided off our section with giant metal bars to prevent any splashing. Ordering from the menu would be trickier but the bar itself was great. You can skip the noodles entirely and just use the rice they bring to the table to avoid any noodle contamination. Great job and really appreciated all the effort they put in!
Menu and separate allergen list. Confusing to cross reference. Then. you have to carry the big allergen list with you as you select your ingredients. Those should be labeled.Then you tell the cooks you need your order Gluten Free. They scrape and scrub a section of the grill, and then partition it off and cook your ingredients. Not good enough for celiacs, they should have a separate grill or a section they can put on top that is dedicated to gluten free only.Wait staff friendly and curteous, and appear to be trained by corporate, but their procedures are not adequate for celiacs or the very sensitive. I will know in less than an hour, but until they improve their procedures, they are not quite there yet.
NOT Celiac friendly, or suitable for a wheat allergy at all! I went there and the manager came and explained how all their sauces are gluten free and they deep cleaned the grill and everything. I got extremely sick and checked their website. Apparently just about every sauce contains wheat, but they claim that it is fermented so it contains less than 20 ppm. I definitely wouldn't have trusted that if I had read it before hand. As far as cross contamination the noodles are at the beginning of the line so everything after has chance of touching gluten. Tasted great but NOT GF.
Have a separate colored bowl to alert for allergy, cleaned grill well used clean utensils
This place is amazing when it comes to taking care of their GF customers. Yes a customer has to use common sense and read but the restraunt provides special bowls for those with allergies, scrubs the grill prior to an allergy order then they place a special section up to prevent cross contamination with other orders. Not all sauces are GF however they are all clearly marked so you don't get confused. Reading through some of these other reviews I just laugh. Clearly some just expect to be handed everything on platter. Anyone who has celiac disease knows you have to read and ask questions. Even then many people do not know what celiac disease is so you have to educate them. Huhot rocks. I have eaten here several times and never gotten sick.
The staff was very knowledgeable and helpful. The waitress brought me special colored bowls in order to alert the chefs that I had an allergy. At the grill, they vigorously scrubbed a portion of it and placed spatulas around my food. Their nutritional information for their sauces are on their website. It was very good.
Wow. The service was amazing. The manager offered to get the items for my order out of the prepped boxes in the back so I didn't have to go through the buffet line (a cc nightmare). He even oversaw the cleaning of the grill after telling the cooks it was an allergy order (I watched) and personally delivered the food. He also instructed and made sure they kept the orders separate and used clean utensils. I am celiac and had no reaction.
Very good food and quite a fun experience. They have zucchini noodles or pad Thai noodles that are gf. The sauces are labeled and if you tell them it’s an allergy, they clean the grill off very well. I went with the peanut sauce and it was so good. had zero issues and I will be back. Don’t forget to join their club before you go!
I was pleasantly surprised with how much I enjoyed their food. Have had it several times now, and even with takeout I never got sick from it! So many options to customize your dish with, and you get a very large portion for your money when they deliver. I wasn’t sure at first because it was a chain and buffet style, but it’s given me a chance to eat Asian style food again and I’m happy.
This particular location has always been great with me, they have gluten free pasta and they moved it by the vegetables to avoid the gluten noodles from falling into it. At the grill if you tell them you have an allergy they do a good job of cleaning the area and giving your food it’s own blocked off space.
They do gluten free very well. Give them advice worring so they will clean the grill for you. They recently added breaded chicken to the buffet, so you have to watch for cross contamination. If you ask, they will give you your meat choices straight from the freezer.
Most sauces contain wheat, but are processed to less than 20ppm gluten. Luckily there are plenty of fresh sauces that do not contain soy, like ginger and garlic juice, sesame oil, etc. I was given a bowl with a distinguishing color, so the cooks knew to keep my food separate and they always followed separate cooking protocols. All the staff knew what to do with food allergies, etc. Dietary restrictions are easy to find on the corporate website.
Dedicated allergy bowls. The clean off the grill really well this location places plates and spatulas and makes a barrier and uses just one set of spatulas for our gf food. The buffet. The rice noodles were not next to the regular ones so less chance of cc. The only thing I didn't like was the sauces are not marked. I didn't check for a list as we have been enough at ours back home that we knew what was save for sure.
The process was a little confusing at first but worked out great in the end. It would have been a 5 start but I had to wait awhile for service and the rest of my party eat without me. There was confusion about whether I ordered at the table but then I was told that I go to the line and someone would meet me and walk me through the fresh topping containers to avoid all cross contamination. They put me in line quickly at grill station and cleaned the grill super well. I was super impressed! Those guys work hard and did a great job cleaning it. I enjoyed my meal and had no issues or sickness. I would eat there again!
They brought me their allergy list, then had me write down what I wanted. They proceeded to go to the back and put my chosen ingredients together from the back where they would be safe from cross contamination. When it came time to cook it they cleaned a safe area on the grill, grabbed clean utensils and kept my food safe.
Very Celiac Friendly! Tell the server you have a food allergy- they should give you a special bowl (yellow) to go through the lone that tells the cooks that you have a food allergy. Ask for the allergy sheet- it tells you exactly which items have wheat in them. I took the sheet up with me as I created my meal. A couple employees checked in with me as well. When we got to the grill they scrubbed it clean for my food and set up plates and spatulas around my food to protect it. They also used new spatulas to cook the food. Amazing experience!!
The sauces are most likely cross contaminated because when you scoop sauce with a ladle, it drips in all of the sauces on the way to your bowl. The gf sauces are not kept away from the others, unfortunately.
Staff were very helpful when I told them I had Celiac disease. I was immediately given a menu with the food allergens of each ingredient, a yellow bowl which designated I had a food allergy, and personal assistance from the staff as I assembled my bowl. When I got to the grill, they thoroughly scrubbed the grill and checked with me to ensure I was comfortable with the cleanliness. The food was perfectly cooked and very tasty. I had no ill effects from contamination. I would recommend this restaurant to others with similar conditions.
They are amazing for allergies. They ultra clean the blazing hot grill with a metal screen and scrub for at least 5 minutes until its cleanly washed with no residue. They give a special colored bowl and it takes a little longer but so worth it. All sauces are gluten free except the straight soy sauce. They are great.
Good GF selection! Tell your server you have an allergy... want something from the line, but afraid it might be contaminated? Ask for it from the back, they’ll bring you what you want! They also have a list of GF sauces, but you have to ask for it.
Fresh, delicious, and knowledgeable about dietary needs including celiac. They have signs on the gf buffet items and a system for signaling the cooks, who then clean an area of the grill right in front of you and section your food off from everything else.
If you have celiac this place is a cross contamination nightmare. All of the ingredients are laid out buffet style, you grab a bowl and put in what you would like. All of the ingredients end up everywhere and who knows if people are leaving the tongs in their respective containers. Same with the sauces section. I think it’s labeled with what is gluten free but who is to say someone didn’t accidentally drip something? Then you continue down the line where your food is cooked in front of you on a huge circular thing. Your area is cleaned (I think with soap but I’m not entirely sure) and then cooked right next to the rest of the food... I went here as a new celiac so my reaction was mild but I’m sure if I went back now being gluten free for almost two years, i would be out for weeks. If you have celiac stay away.
The staff here was amazing attention to every detail making sure my food wasn’t contaminated. Stay away from the pasta section of the Buffett and you have a great new safe place to eat ! They were the most professional and outgoing making me feel like it was my life that really counts !
The staff was somewhat familiar but the menu contradicts the sign hanging by the sauces. Their explanation is the menu reflects the FDA standard so is actually correct in their eyes. So many of there sauces DO contain gluten even though they say they are GF!
Staff is knowledgeable about food safety and allergies. Waitresses ask about allergies before serving and have available lists that show products that are gluten free. When taking food up to the grill, the employees on the grill are notified that you have an allergy and confirm it. They then clean a space on the grill for your food specifically and use new clean utensils.
Staff are knowledgeable, make sure you clearly communicate if it’s an allergy and not a preference. The cooks will take the extra time to clean the cook spot thoroughly and the completely block it off from food cooking adjacent to yours. All the sauces are clearly labeled so you control what sauce goes on your food. Staff have all been very kind and professional. Never been glutened here.
They tried hard but it takes a while. If you're going to get more than one bowl of food (which is sort of the point), expect to take a good amount longer than the others in your party because the chef cleans the grill laboriously every time you go through.
This place is amazing at making sure everything is clean, grill is shinny new, and the things that have gluten are far separated in the buffet line. They asked me every time if the grill looked clean enough for me. Huge plus is all the sauces are gluten free. They give you separate plates to identify the allergy.
I have never gotten sick here. Tell then you have an allergy and they give you yellow bowls. This is a must because it alerts the grill cooks right away. They scrape the grill very thoroughly and block off a section to prevent cross contamination. All sauces except one, I believe are GF. They have GF marked on the sauce labels.
I get glutened everytime I am here. The restaurant is buffet style and full of cross contamination. I have soy allergies too and just can't find something to eat here that's safe. However, my non celiac family members love this restaurant and go all the time without me!
They’re great. The staff thoroughly cleans the grill if you mention you have an allergy, and the menu clearly lists what is and is not gluten free. Unlike other Mongolian grills, they also keep the pad Thai noodles separate from the gluten noodles minimizing the risk of cross contamination. Sauces are all yummy, too.
The wait staff takes your order of ingredients you wish to have and takes them from the supply in the back to avoid cross contamination from the buffet. Then they are cooked on a separate grill in the back with designated utensils. They are ahead of the curve and recognize celiac emphasis month. Amazing!
Staff were very knowledgeable and kind. They told me exactly what was safe and thoroughly cleaned and marked a section of the grill during my visit. That section was used only for me and with its own cooking utensils.
Loved the food, staff was very knowledgeable about celiac, I watched them clean the grill for me, they used separate spatulas. The sauces that were GF were labeled. There was a separate menu. The food is all you can eat.
They don’t have a GF menu just an allergen list. Contrary to others reviews several sauces and many other menu items are not GF. Terrible cross contamination at the sauce bar. People drip soy sauce and other gluten laden sauces in nearby containers when serving. I was careful but some are not. I feel terrible today. The food was good (give me the credit, I made it) but for )$10 you can get a lot more for your money elsewhere. $2.79 for a glass of water. I won’t be back!
They take great care to clean the grill. They rearranged the noodles to help prevent cross contamination when we pointed it out. They go above and beyond to keep my girls safe. They will bring anything from the kitchen if it is contaminated. They are knowledgeable about the sauces.