At Jack's BBQ, you must specify that you have celiac so they can take proper precautions. They changed gloves and used fresh meat from a clean board for me. All their sauces are gluten-free and available in individual packets (I recommend the sweet and smoky.) The ribs and brisket were incredibly tender and all meats are gluten-free. They clearly label gluten-free sides; the apples were great, the corn was good
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
This place is delicious and just like the other reviews, said I had Celiac (which I normally say Gluten Allergy) but instantly they removed their gloves, new ones, new meat pulled out, the whole nine yards. No CC to happen. All the sauces are GF and you can buy them!! Haven’t had BBQ in a few years and this made my trip. You have to visit!!!!!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Absolutely amazing BBQ joint on Broadway. I told the staff I had Celiac, and they said, “oh yea we got you what would you like?” I ordered the Brisket, and they put on new gloves, washed their hands, got a new cutting board, new knife, AND pulled fresh meat out. When my meal moved down the line, he told the guy who does the sides, and he changed his gloves as well. They clearly have a sign posted saying meats and sauces are gluten free. They also have a sign with a list of the gluten free sides. Highly recommend the potato salad and apples. Have gone a few times, and their practice stays the same. I found two very safe places in Nashville and this is one of them!
— Very
— Most/All
— Excellent
Food was amazing! Confirmed that if I had the meat plate without bread it would be GF. They had a sign stating which sides are GF so I felt confident ordering without having to bother them with more questions.
— Most/All
— Excellent
They were amazing! Switched gloves and brought out a new cutting board and utensils. Also got a fresh new thing of meat for me! 10/10!
— Very
— Some
— Excellent
Staff was very knowledgeable about gluten free and made sure there was no cross contamination. The meat was delicious!!!
— Very
— Excellent
Good brisket and a few GF sides
— Gluten-free items are marked on the main menu
— Some
— Good
Told them i had celiacs. They changed gloves,washed hands, put out a cutting board and new knife and got new meat from the back. So impressed!
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
So friendly and accommodating. changed the board gloves and utensils for me and didn’t make me feel bad about being celiac! delicious food!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
I don’t know how this place got so many 5 star reviews. Stated that I am celiac which means I have a gluten allergy. They did not change their gloves, dismissed me, and they did not listen to what I said. I asked for potatoe salad and the guy gave me mashed potatoes which is NOT labeled gluten free. Would not eat here again. It is not safe for a celiac.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much/None
— Average
This was amazing!! When I mentioned I was GF/DF. They didn't act annoyed or like I was a bother! ❤ They immediately changed their gloves and got a separate cutting board & new knife from the kitchen.
The sides were clearly marked. I choose the cucumber salad & cole slaw. Both tasted great Sauces are all GF. One is not dairy free. My protein choice was the brisket. I highly recommend!
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
— Very
— Gluten-free items are marked on the main menu
— Some
— Good
Had pulled pork and Corn. Not really a sit down place. You choose all your items that are already prepared and pay at the register. Would eat there again.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Yummy food and plenty of options! Just need to tell them you are gluten free.
— Somewhat
— Some
— Excellent
Stopped for dinner and had a great experience. When ordering stated that I was gluten free with celiac and asked for a glove change. They got a new cutting board, knife and gloves to prepare the meat. New gloves for the sides. The food was delicious and the gluten free options were clearly marked.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I was really hopeful going in, based off of all of the reviews. Sadly, I was less than impressed. The employees were super friendly. He had no problem changing his cutting board, gloves and knife. So that was nice. However the food containers are right there with corn bread and their crumbs right next to them, or in them, which was concerning and had to ask for a clean one, as the first one had crumbs in it. They don’t get fresh side from the back. Overall, it was an average experience. I had minor reactions. I wouldn’t go back.
— Not at all
— No gluten-free information on the menu
— Some
— Average
Excellent safety procedures given that cornbread crumbs are all over the wood countertop board where normal orders are prepped. Mentioned gluten "allergy" and they clearly have their routine down. Got a fresh large plastic cutting board, clean knife, clean gloves. The meats are kept in foil. There was a card at the sides station with gluten/"may"/GF categories listed out. Obvious things contain gluten (mac), mashed potatoes are "may contain," but mashed sweet potatoes were fine. All sauces are GF. This info is not clearly listed on the website but given their procedures and this knowledge I'd totally trust an online or food order with GF noted. The food is great and was rated as a top Nashville West BBQ spot by my gluten-eating family.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Asked them to change their gloves for celiac and they said “nope I need to do more than that”. He changed gloves, washed his hands, got a new cutting board, & got out a fresh brisket to ensure nothing was contaminated. He also did it all with a smile and never acted as if it was an inconvenience!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Great experience, great food. Prepared in front of your. Completely knowledgeable about Celiac and cross contamination.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Accommodated us perfectly. Two of us are Celiac. All meats, rubs and sauce are GF. They pulled out clean cutting board and knife for us. Changed gloves and all. Owner Freida even came out to greet us!
— Very
— Most/All
— Excellent
Tried out Jacks with my celiac daughter the night before she had her bloodwork done with her gastro. Great experience. Told the butcher we had celiac and he promptly changed gloves, board and knife and ensured everyone down the line changed gloves as well. Daughter had smoked chicken, original BBQ sauce, and the apples, potato salad and lemonade. No reactions and bloodwork was great so we know she wasn’t glutened. Definitely recommend given most of the sides are GF and the staff was so friendly.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Lady serving me rolled her eyes and just moved the bread she has slapped down on my plate when I told her I had a gluten allergy. Wouldn’t trust this place. Also not very good…
— Not at all
— Poor
Subway/Qdoba style dining where they put your food together in front of you. Have a clear GF menu. For the meat they use clean gloves and have a separate cutting board for celiac orders. There isl some chance of cross contamination with the sides since GF and non-gf sides are right next to each other. I did not feel sick. Food was amazing!
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Had a great experience! When I mentioned gluten free they asked if it was celiac. They changed gloves, used a fresh cutting board and made sure all the staff on the line knew too.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Staff was excellent! We said "Celiac" and he (wish I got his name because he was outstanding) was on it. He prepared all of our non-GF orders first then changed his gloves, cleaned the prep surfaces, grabbed a new knife and even pulled out a fresh pork shoulder. He then relayed the Celiac info down the line and made sure everyone handling the food also changed their gloves, etc. I felt VERY safe for my son to eat here and would definitely go again!!
— Gluten-free items are marked on the main menu
BBQ sauces were all Gluten free along with the all the meat! Contamination did worry me because the bread was cut on the same boards. I did tell them I had a gluten allergy. They did not change there gloves but I did not ask them To either. I did not get sick. Overall good BBQ
— Not at all
— Gluten-free items are marked on the main menu
— Some
— Average
Ordered online to avoid the wait, noted I had celiac. Saw them putting it together as I walked in to pick it up and they did in fact get a new knife, new meat and change gloves as others have said. Was pretty good, I liked both the potato salad and coleslaw. Would go again.
— Somewhat
— Most/All
— Good
brought out new cutting board for gf food to avoid cross contamination
— Very
— Separate gluten-free menu
— Some
— Good
Was able to change knives and wipe down the cutting board + kitchen space! Entire list of GF sides on the menu and did not get sick!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
The staff was very knowledgeable about gf options and got a new cutting board/gloves as soon as I said I was gluten free. The one downside is that all of their sides are in a buffet style arrangement, so I asked if they had any in the back that were separate and they said no. But I got the ribs and they were great and I didn’t get sick! Definitely check it out if you’re on broadway.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
Very accommodating. Just mentioned I had celiacs and they changed gloves and cutting board/ knives. Let the people doing sides down the line know that I was GF.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Staff was great- changed gloves, brought out a new cutting board and brand new meat to avoid cross contamination. Also explained the sides that were safe. Excellent food.
— Very
A must stop for us every time we’re in Nashville. The counter service knows exactly what precautions to take for gf customers; if you tell them, they’ll automatically change out their gloves and cutting boards. Plus the bbq cannot be beat. Run, don’t walk.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I got the smoked Turkey and beef brisket, with sides of coleslaw and the cinnamon apples. The meats and apples were average, the sauce and coleslaw was pretty good. However, I really appreciated all of their safety measures - glove change, cutting board and knife change, and even grabbing new meat from the back.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Good
This restaurant was great. They changed there cutting boards, knives, and gloves. I also have a dairy allergy so they let me know which of the GF sides I could have. Had the brisket and ribs - amazing food
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
The Turkey was amazing!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
They were amazing. I told them I had celiac and he immediately changed his gloves, cleaned the space, and got me separate brisket from the back!
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Delicious and safe. They were very careful to prep my food in a clean area.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Loved it here! The employees were knowledgeable about gluten free and keeping food safe from cross-contamination. They changed gloves and wiped down the cutting board when I said I was celiac. My favorite things ordered were the pulled pork, apples and corn. Flavors were really good and without side effects. I'm in town for another day so plan to go back again.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Clearly labeled gluten free options. All of the meats and sauces are GF, with a big handful of sides too. When I mentioned being GF, they changed gloves, got a new cutting board & knife, and got fresh food from the back. Highly recommend!!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I mentioned that mentioned my food needed to be gluten free to the meat master, he instantly went and changed his glove, got a clean knife and fresh meat from the holding ovens. I looked at him and said "thank you " , he smiled back and said " I got ya!". So greatly appreciated that, the meat btw, amazing! They have several sides that are listed gf. However there is mack and cheese also available close by so I ordered sides that were located away from it. The potatoe salad was very yummy. Highly recommend! Worth standing in line for.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Gave this restaurant a try based on all the positive reviews.
The "pit master" handling the meat was so kind and understanding. He assured me that he would take care of me and he did! He changed gloves, cutting board, and knife for me. I wish I had stopped with the meat and bbq sauce as both were delicious.
When I got to the person handling the sides, I explained my situation and shared that I am sensitive to cross contamination then asked for some guidance on ordering. She simply pointed to a sign that explained which sides were GF. When I asked about cross contamination the side server looked to the cashier for guidance who in turn looked at me like I was the rudest person on the planet. No offer to grab fresh sides from the back.
I ended up completing my order because it had already been started and because I was a bit stunned by her response.
If you choose to eat here, maybe just eat meat or find somewhere else.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
The second I mentioned that I had a gluten allergy the staff changed their gloves and got me all fresh meats!! They have a sign that tells you the gluten free sides. All sauces and meats are naturally gluten free. I got the brisket and ribs and they were INCREDIBLE! no sauce necessary for the ribs.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Maybe I just caught someone having an off day but I’m unsure how this place got so many excellent reviews. The person I asked about gluten looked at me like I had a 3rd head. She had absolutely no idea what I was talking about when I said I had celiac and was very rude. Needless to say I didn’t end up eating there.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Poor
Went in and asked about gluten free. The guy asked if I was celiac, said yes and he was like okay we’ll all change our gloves and he got a different cutting board and knife. All the meats and sauces are gluten free. I got the ribs with cucumber salad (which I personally didn’t like) and the potato salad (which I liked).
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
2022 Update:
I was in Nashville a couple months ago for a buddies bachelor party & ate here again twice with no issues. They clearly train all their staff the same way, and even though this place doesn't strike you as the type of place to take this stuff seriously, they clearly do. Still 5/5 on safety & food!
Original 2018 Review:
I didn't even have to mention the word gluten when I got here. As soon as I said, 'Hey I have celiac.' the guy cutting the meat started changing his gloves, got a fresh cutting board from the back and cut everything from fresh stock. Super smooth, straight forward process, which is a nice change. Food was pretty good too.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Very accommodating and decent bbq
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Went here on a Saturday night and everything was delicious! Clearly marked what I could and could not have!
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Asked me if I was celiac when I asked him about gluten free options. Brought out a new board and asked everyone to change their gloves. Food was delicious!
— Gluten-free items are marked on the main menu
— Most/All
— Excellent