Super helpful. When I asked about gluten free they changed their gloves without asking and cleaned the knife/ area. Food was also GREAT.
The staff was knowledgeable and changed gloves, got a new cutting board and a clean knife, AND pulled out a new wrapped pork shoulder for me, but I got sick not 10 minutes after eating my meal. I think cross contamination is just unavoidable with the sides. They are labeled gf or not, but it seems like sandwiches are their top service so as they hand trays down the line gluten hands are handling sides throughout the day. Also, I’m super sensitive, so it might be okay for those fine with cross contamination!
Staff was very knowledgeable about what was celiac friendly. The sides had markings next to them on what was safe. Changed gloves and new cutting board and got a new knife. The man Charles was very nice about it and had no issues about accommodating the needs.
Visited twice during a long weekend. Each time servers quickly changed gloves and cutting board when asked, and dishes are clearly labeled as to what is GF.
Amazing! Same experience as others - new meat, new cutting board, new knife, changed gloves when I said I had Celiac. The man who was plating the meats even got my sides and double checked that my side choices were GF. We went twice while in town since the first visit was so great. Second time was just as good. I wish there was a place like this close to home!!! A+++
I went here because of the positive reviews and they did not disappoint!! As others have experienced, the staff asked if I had Celiac when I inquired about gluten in any of the meat. The place was PACKED with a line down the street. Even though they were slammed, the gentleman taking my order took his time to clean his work station, change his gloves, pull out a fresh cutting board and knife, and use a new piece of meat. He then ensured the rest of the staff were also aware of my Celiac and then they also changed their gloves and took special care of my plate. The meats were all GF, as were all the delicious sauces. They had several GF side items as well. I’d definitely go back!!!
The staff changed their gloves and used a clean cutting board. The food was tasty.
Sooooo amazing! Never felt so safe in a restaurant! Food was soooooo good!
Very good food. I told them I need gluten free. They changed gloves brought out a new cutting board and pulled from all new packets of fresh meat! Wonderful
Absolutely wonderful pulled pork. Staff changed gloves used clean surface. And thank you to whom ever bought the meal!!! Wow. Our lucky day. Needed my husband to have a gluten free pulled pork -
I didn't even have to mention the word gluten when I got here. As soon as I said, 'Hey I have celiac.' the guy cutting the meat started changing his gloves, got a fresh cutting board from the back and cut everything from fresh stock. Super smooth, straight forward process, which is a nice change. Food was pretty good too.
The staff was extremely knowledgeable and amazing! I told him I was gluten free and his first question was do you have celiac? Umm wow yes I do and that was a big shock to find such understanding in a joint like this! Don’t be scared off by the initial appearance of the line (I was) as soon as I said yes I have celiac he immediately changed gloves, got a new cutting board used only for meat ever, new knife etc! All of the meats are safe, there are a few safe sides (Altho the Mac n cheese is NOT gf as a previous review states) and all sauces are too. Our fav was the turkey and pork shoulder though, perfect!
Very accommodating. Changed gloves, got a new cutting board out and removed all bread from area before chopping pulled pork. Excellent food! All sauces are GF.
They are able to accommodate celiac. They are knowledgeable about how to handle food and avoid cross contamination. They did pull mt order right out of the smoker. However, it's not the most flavorful bbq I have had. Maybe it was what I had. smoked chicken. But I give them an "A" for effort.
Staff is knowledgeable. I didn't mention gluten free, but asked instead if the chicken came with bread. He picked right up on it and asked if I had a gluten allergy. Changed his gloves, etc. to keep my food uncontaminated, then the other girls in the line steered me away from certain sides (mashed potatoes! ) without me asking. Food was good. I enjoyed the meal.
Awesome experience! As soon as I told them I was GF, they all changed their gloves and took out new cutting boards. They were so helpful, and the food was GREAT! I’m definitely going back! The potato salad is a must have!
Very tasty BBQ and all sauces and meats are GF. Also had the potato salad and apples. Delish too. They also serve Angry Orchard cider. Counter service so it’s super quick!
Love this place! The staff is totally conscientious and caught the fact that they was a cross contamination issue and remade my plate without me even asking. You can’t ask for better service.
They put so much effort into offering excellent gluten free food, even gf Mac and Cheese! Why, why... why ruin it with having cornbread loaves cut and served on the meat cutting board? I’ve been here before without issue, but this time the server didn’t offer to change gloves or cutting board (they were really busy) and he was cutting cornbread with the same knife as meat, cross contaminating everything. As I said they were busy, so instead of slowing things down I just went with Mac and Cheese, Green Beans and Potato Salad... that were all delicious! I just wish they’d served the bread from somewhere else and it would be Celiac safe without issue!!
This is a restaurant that you order at the counter and you take the food to the table as it it already cooked and prepared. So it’s fast. They list all gluten free food. I had roasted chicken, potato salad & cucumber salad. It was all fine. Their original bbq sauce had a bit of tang which I liked. Staff was nice and I felt fine after eating. This is down and dirty food not gourmet. When at Ryman Auditorium, Vince Gill popped up on stage to give out an award of honor. He then said he was leaving to go back to his BBQ at Jack’s. I’m guessing being on Honky Tonk HWY (Broadway) it is a classic that gets you in and out so you can get back to hearing live music.
This place is delicious and they take allergies seriously. Ate here twice and both times they automatically changed their gloves, cutting boards and utensils. Loved the sausage, ribs and sides. This place is on the Main Street (Broadway) where all of the action is and the most popular place to eat. So lucky that they can accommodate gf. Line can be long but don’t worry as it goes fast. Amazing BBQ and highly recommend!
Super nice staff and amazing gluten free bbq!!! I am super sensitive to gluten and didn’t get sick.
Yummy food and great with gluten free options!
Fun little BBQ experience. Definitely nothing fancy but located right on broadway and worth the wait in line to order you food! All meats and sauces are GF and the menu board marked the GF side options. Portions were huge and delicious! Had the ribs and potato salad. Would go back!
I told the staff about my gluten free needs and they responded quickly and kindly to it even when there was a long line of people waiting for food. The chef got a new cutting board, new gloves, new knife and a new piece of meat to cut from. It was fantastic service plus the food was delicious! The smoked chicken was astounding. Absolutely would go to jacks bbq again!
Paid about $12 for meat and two sides. Staff used a clean cutting board, changed gloves, and used clean utensils for my meat after I informed them I needed it gluten free. They also had all gluten free sides labeled.
As soon as I mentioned I have celiac they responded right away that they are all trained in allergen and gluten free needs. All the meats are gluten free and they brought out a separate cutting board, a clean knife, changed their gloves and got new plates for me. All of their BBQ sauces are gluten free too. I ate here twice and did not have any reactions. The food was great.
Staff brought out a new cutting board, knives and all changed gloves. They also clearly posted gluten free sides and were very accommodating to celiac needs!
Amazing pork shoulder, green beans and cole slaw! Changed out cutting board, gloves, and got a fresh piece of meat when I mention I was GF. Excellent service!! Can't wait to go back😃
Knowledgeable staff and they traded out cutting board, knives, etc as soon as we said Gf. All of the comments below are on point. No one is sick and there were 3 of us.
We had a great experience at Jack’s! 5 out of the 6 in our family have celiac and we felt very safe eating there. Good selection of food that is gluten free. All of the meat was great!!
I loved this place! You stand in line to get your food and then take it to a table. GF items clearly denoted on the menu hanging on the wall. All sauces and meats are GF. Plates come with cornbread so make sure to state GF and no cornbread. Once I stated GF, they got new meat, fresh cutting board, changed gloves, etc. Along with my pulled pork and BBQ sauce (Kansas City variety), I had the green beans, potato salad, and apples. Everything was really tasty and I did not get sick. Will definitely come back here on my next trip to Nashville!
All meats and sauces are gf. I told them I have Celiac and they changed gloves and got a new knife and cleaned the cutting board before making my food. Most sides are gf and clearly marked. They even have angry orchard to go with your meal!
The menu was clearly marked with which items were gluten free. When I went to the counter to order and told them I was GF, the server said right away- "Let me go and change my gloves. I am also going to get a clean cutting board and a clean knife to prepare your order." That right there made me comfortable with eating there. I watched them prepare my turkey, and another server served me my sides after changing her gloves too. The meal was amazing and I didn't get sick! Highly recommend.
Menu denotes GF options. Food was amazing! Highly recommend the brisket!
Fantastic staff. Butcher changed gloves, got a new knife, and new cutting board. Food was terrific. I had smoked turkey, mashed potatoes, and baked apples. No side effects!
Super good meat! Never had turkey so smoked and tender and the brisket was just was tender and fresh. Amazing! And as soon as they knew I was gluten free they changed gloves and got me a fresh plate just in case of contamination. So so great. Just a heads up though it's not a waitress kind of restaurant, it's like subway. They make your plate and you sit wherever after paying.
Staff was great- changed gloves, brought out a new cutting board and brand new meat to avoid cross contamination. Also explained the sides that were safe. Excellent food.
Excellent! Staff knowledgeable. All meat and sauces are GF. Sides are clearly marked. Right on the Boulevard with all the honky tonks!
Everything but cornbread was Gf. Changed gloves without asking! Super yummy!!!
So Celiac friendly!! Staff was so nice changed there gloves and got out a new cutting board and knife! All sauces and meats are gluten free! Also have several side such as potato salad, corn, green beans, beans and coleslaw.
excellent! ribs fell off the bone! all 3 bbq sauces gf....changed gloves...changed cutting board. will be back!
All meats and sauces are GF. Staff changed their gloves, got new utensils, and new meat without having to be asked!
Super friendly and informative about what I could eat or not eat as a celiac. They even changed gloves, got a new cutting board and knife without me even asking. Excellent food too!! Definitely recommend trying this place out
Most sides are gluten free. The cross contamination risk is low. They have a separate cutting board and utensils. The staff is very knowledgeable. Plus the food is awesome! I had pork. Potato salad and apples
Went to the Charlotte location because the reviews on here looked promising. We were very very disappointed. After explaining how it needs to be gluten free, the employee cut my meat with the same knife he cut cornbread with. Besides that, the food was cold and reminded my husband and I of a school lunch. Perhaps the downtown location is a better choice?
Meat is gluten free and it's decent, but hardly anything else is celiac friendly. Not even baked beans or mashed potatoes.
I had pork shoulder, it was outstanding! They used a separate cutting board, got fresh meat out of the oven and changed their gloves! I didn't have any sides because I was afraid of cross contamination where all sides are kept and served in the same area.
Foos was phenomenal. Really enjoyed the smoked turkey. Staff was friendly and knowledgeable about gluten. They changed gloves, put on clean gloves and got a fresh piece of meat out to minimize any chance of gluten cross-contamination. Really awesome food & experience.
Miss this delicious place. Great food even nicer people
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10:30 am - 9 pm
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10:30 am - 9 pm
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11 am - 7 pm