The food was decent. The waiter was incompetent and just plain obnoxious. Two of us got the same dish. I asked the waiter to let the chef know that I had celiac and to take extra care not to cross-contaminate. But when the plates arrived, he couldn't tell me which one was mine. And advice from the gluten question, he constantly questioned my judgment. And it took me patiently explaining twice what our whole table's orders were. Was he stoned? Or just no good at his job? I wouldn't go again. I'll know if he screwed up the gluten thing in two days, that's how long it takes to show symptoms.
I have eaten here three different times. Did great
Ate here several times this week while on vacation. They were MUCH improved over my last visit a couple of years ago. Restaurant was recently renovated and has a new menu which very clearly calls out GF options. GF buns available and a dedicated fryer for fries! Chef visited our table on each visit to explain how the food would be prepared to avoid cross contamination. Very impressed with their focus and diligence. Highly recommend.
They didn't have a gluten free menu available, but the waitress was able to tell me what was gluten free, including drinks. I had the Volcano Nachos and they were super tasty. And I didn't get sick so that's a bonus! I was told their fries are gluten free too as they have a separate fryer.
Saw online that they have a gluten free menu, which was the reason my family decided to come here. Got to the restaurant and found out that they do not have a printed out version. Spent 20 minutes on my phone to pull up the menu online only to find out that I originally saw the menu for the NASHVILLE location. They have different menus for each restaurant. We payed for our drinks and left. Felt like a bait and switch. Probably could have eaten but I don't like giving my money to a restaurant that makes me feel like I've been tricked. I wouldn't recommend this to anyone. gluten free or not. (only gave one star because I had to)
Nothing spectacular here. Same old, same Old fast food fare and gift shops. Not really much to eat. Burgers without buns and potato chips. Don't eat their nachos. They are not celiac friendly.
no gluten free menu even thoug the app and website claims it has one.
Wouldn't recommend coming here if you are looking for a lot of options. They offer gluten free buns but you can only have a plain cheeseburger because the rest include sauces that contain gluten. The service was horrible. When I asked to see the gluten free menu that they advertised the waitress wouldn't give it to me and rudely replied "All we have is gluten free buns and kettle chips." Also was given kettle chips with my meal instead of fries without being asked. I'm not celiac so I don't worry about cross contamination. Service was horrible, for was mediocre
Servers were great and understanding, I went for drinks and apps and she went and asked bar which margaritas were safe. Just two. I got the loaded nachos which were really good though were made from kettle cooked potato chips instead of tortilla, which worked fine for me.
Hamburger was good. Gluten free bun. Waitress was aware of celiac. The two main options were a nacho app. Or a hamburger variety .
Asked the waiter for gluten free options was told the volcano nachos were. Was never informed that the nachos would be made with lays potato chips. The nacho was horrible! The potato chips were not an adequate substitution and were rather nauseating in the meal. Have been to several margaritavilles and had an amazing experience and more options. Would give this one the lowest rating of them all.
Service was okay, they were busy. My husband did not get sick, and he has celiac. So that's good with me:)
Awesome place and atmosphere! Very knowledgable about gluten free, buns are the best gluten free ones I've had!
Great burger, good gluten free bun. Wish they had gluten free fries instead of just having to eat chips! Read more: http://glutenfreecarolinagirl.com/2014/08/11/eating-gluten-free-in-key-west/
No gluten free menu but very helpful and willing to check ingredients! I would highly recommend eating here. I had a delicious grilled chicken sandwich on a GF nun and a side salad with creamy Italian dressing.
Had the cheese burger and Volcano Nachos, both made gluten free. GF bun was surprisingly good and not hard like some you might buy at the store. Nachos used kettle chips instead of the tortilla chips. Overall, a solid GF option in Key West.
They DO NOT understand the concept of gluten free here. I ordered a grilled chicken sandwich on a gf bun. The waitress brought out a chicken breast topped with BBQ sauce (not gf) and onion straws (also not gf). When I brought it to her attention she came back with a new sandwich on the same bun soaked in BBQ sauce.
We only went in for nachos and margaritas but they had a decent gf menu and the food was good! No bad reactions so that's always a win.
celiac friendly and have separate gf menu but food was extremely sub par... we were very excited to go here but letdown at the bland mediocre food we were served
Gluten free nachos made with kettle chips on menu. Had the GF cheeseburger with a GF bun, pickle and kettle chips on the side. Staff friendly and gluten free aware! Would recommend for a good burger down in KW!
friendly staff, but the gluten free burger made me very nauseous after a few bites.
They refused to try to serve me food or drink. Unlike its counter part in City Walk (Orlando) which provides over 5 star Celiac service, this Key West location deserves 0 stars.
GF menu with gf buns/bread
Wow amazing. The chef cane out to explain they change gloves, prep my stuff with new cutting board and knives and that the fries were in a dedicated fryer. He assured me they take this seriously and as I celiac I did not have to worry. No worries here and amazing food especially the fries!!!! Ps if you stay at the margaritaville hotel you can get GF room service from this restaurant. Woo hoo
seemed very knowledgable and accommodating. I had the chicken sandwich. the waiter went and double checked with the chef that they were using a dedicated fryer for their french fries. He confirmed that they were (but this suggests that it nay not always be the case so double check before ordering).
not too impressive. The gluten free bun was hard. the kids meals are $10 even to feed a 1 year old. so instead of me ordering what I wanted I had to order what my grandson could eat. (we are both gf but he can't have beef) They brought my burger out with a regular bun. so then we had to make a 1 year old wait for a whole new meal to be made AFTER waiting 45 minutes for the wrong meal to arrive.
Very nice place. We ate here after a nice day at Universal Studios. Found it on the app and got good reviews. Waitress was awesome. First thing asked for GF menu and she gave it to us and immediately offered to have the chef talk to us. Amazing! Good selections from grouper or chicken sandwich to steak and burgers with GF buns. Had the chicken and beef kabob with rice with a Margarita of course which was also GF. Had the GF brownie and vanilla ice cream for dessert. Nice presentation given the simple ingredients. Staff great. Will definitely go back. A+
Great food. Lots of options clearly listed. They get pretty busy but we love the food and the choices. Nachos and burgers were great.
I was at Universal Studios Orlando this past week and ate at Margaritaville. I ate the Bacon Cheese Burger w/ fries. I thought it was delicious! The burger came with a gluten free bun. I am highly sensitive to gluten and I did not get sick at all. I wanted to get the gluten free dessert brownie (since it's hard to find GF desserts) but I was so full from my yummy burger, I didn't get it. The server was helpful and there were several GF options to choose from. I would eat there again.
Ate at this location for the first time but had eaten at another in the past. Had cheeseburger and fries. Was quite good. Didn’t care for the cheese because it was the salty American type. Server told me they cook in separate area and fries separate too. Felt quite safe here. Would come again.
The paradise margarita is fresh squeezed, so no prob with any gluten mixes. We had the volcano nachos and split the bison burger and fries. Lots of options, menu is clearly marked and food was delicious. Sides are not marked but waitress assured me the fryer was designated for fries only.
nachos and margaritas....Gregory made sure everything was perfect in my drink because i had no reaction.
We ate here because of the excellent reviews. My daughter has celiac and is extremely sensitive to cross contamination. I told our waitress who brought up the sous chef who seemed knowledgeable. They have a gluten-free and vegetarian menu but do not have any vegetarian options on the gluten-free menu. She does not really eat meat so ended up having a nacho platter. She had some of my french fries that were prepared in a dedicated fryer. Also had some of the gluten-free brownie sundae which was absolutely delicious. Unfortunately she did get sick. I cannot think of another food item she had that day that may have been the trigger so I suspect it was the dinner. I have the gluten-free burger with fries which was a decent burger with a gluten-free bun and great fries. My husband enjoyed the grilled grouper sandwich also gluten-free. The only thing I could think of is maybe the shredded cheese was cross contaminated sometimes there’s a cellulose product on the shredded cheese that is not listed in the ingredients we have a problem with that in the store sometimes.
Gluten free buns and super yummy dedicated fryer fries but the buns were not ideal. I've had many that were way tastier. I couldn't drink my Margarita bc it was way way too strong. My husband even had a hard time and you couldn't taste any flavors in them. Waitress was average. Very expensive for mediocre food and average service.
Server was knowledgeable about celiac and told chef about my allergy. She was going to bring the chef out but she said she could just tell the chef what I was interested in and he would tell me if it's good to go or not. I ordered nachos and they were great, with no problems.
gluten free options, more than one!!! French fries are always gluten free the waitress said!!!
Great Gluten free menu and attentative staffI had the ribs, prepared Gluten Free, with fries and cold slaw. Another had the Salmon (also gluten free).No illness an we had a great time. Total cost about $30 each for meal and drinks.
Chef comes to your table to discuss your order and how they take precautions in the kitchen! Servers are very knowledgeable! Lots of food choices!
I just finished eating a meal here and had an awful experience. The staff originally came out and seemed very knowledgeable on cross contamination and even sent the chef out to speak with me and take my order. However, when my food came out my sandwich had the same bun as all of the other normal sandwiches. I did not feel comfortable eating the food they brought me when they replaced the incorrect order and definitely will not be coming back.
Ate breakfast here for every morning of my stay, 4 mornings. Omlettes were delicious, I did eat the hashbrown also, they warned me it is gf, but on same griddle as pancakes ( but not same place). Gave choice of bun or fruit instead of toast, at no extra charge. Happy I found this place first day.
Not gf and vegetarian friendly. Two year ago it was and now is a major letdown. Called ahead and we were told the veggie patty was gf, asked the host on arrival and were told veggie patty was gf, server was nice but not knowledgeable of gf. They screwed up our nachos twice. They told us the veggie patty was NOT gf as they delivered all the other meals. Of the five items our table ordered 4 were incorrect. Complete waste of time to go here.
Had a burger with gluten free bun and side salad. Tasted great! Service was wonderful and very helpful! Had no celiac reaction.
Like his sister's "Lulu's" chain, Jimmy Buffett's Margaritaville does a great job with GF, Celiac-friendly dining because the siblings have a family member with Celiac. They have a great menu and we ran into no trouble with cross contamination. BONUS: Margaritaville even has a GF dessert!
Really good food, family had gf burger, had gf chicken sandwich, & sirloin steak. The FF r cooked in a dedicated frier. Had many options on the regular menu listed as gluten free option available. It was Saturday night & they had a live band that was really good.
Food was excellent! I had the cheeseburger in paradise and fries, no problems. Service was also very good. Prices were a bit high and I thought the music was too loud. Other than that, great GF meal!!
Unless you get a burger, there are very few options. I was very disappointed. It was so loud that conversation at our table could not happen. The ribs were dry and horrible. The waitress never refilled water. Did you ever eat hard pepper coated ribs with nothing to drink. I paid $26 for my meal and left hungry. Never again!!!
Totally disappointing. Ridiculous wait. Absolutely stiflingly hot with zero air movement in the restaurant. The food itself came after another ridiculously long wait and it was barely even warm. It wasn't even that busy. Pick another location for your dinner.
The normal menu denotes the gluten free options. There were quite a few options for entrees and sides. The waitress was sufficiently knowledgeable because it was on the normal menu. My boyfriend didn't get sick afterwards. It is a little pricy and our waitress wasn't very attentive, but I would recommend it because the view was nice and the other waitresses seemed better than ours.
I've always been anxious about traveling due to the fact that I have celiacs and am afraid there won't be many options to eat. I'm SO happy to say that Margaritaville takes extreme care for people who have food allergies! The chef came out and showed me the options and I didn't get sick! Dedicated fryer for fries and has a nice choice of options for people who have gluten allergies!
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