The worst dining experience I have ever had! The restaurant was dirty and run down. The hallway to the bathrooms had vomit and according to my husband, the men’s room was covered in vomit. (No vomit in women’s room but it was dirty and smelly.) 3 of our plates came out wrong so we sent them back—1 had a regular bun and 2 had cheese (my kids have dairy allergy too). Then one still came out wrong the 3rd time! The waitress said the kitchen was full of Haitians that don’t speak English so that did not make me feel safe. Then the manager came out to ask (in an accusing way) why we were sending food back instead of apologizing to us. Then when the bill came, all those extra meals were listed with a lump some subtracted at the bottom which was very confusing. I still think we were overcharged, but we were about to miss the sunset, so we paid it. I cannot believe Jimmy Buffett would allow his name on this dump! They don’t even deserve 1 star!
The staff and chef were so helpful. They even made me special gluten free French fries!
They have an updated menu with gluten free items clearly marked. 4 of us eating are all celiacs and we ate Cheeseburgers on Gluten Free buns with French fries and had no issues. Waitress was very knowledgeable and answered any questions we had!
The food was decent. The waiter was incompetent and just plain obnoxious. Two of us got the same dish. I asked the waiter to let the chef know that I had celiac and to take extra care not to cross-contaminate. But when the plates arrived, he couldn't tell me which one was mine. And advice from the gluten question, he constantly questioned my judgment. And it took me patiently explaining twice what our whole table's orders were. Was he stoned? Or just no good at his job? I wouldn't go again. I'll know if he screwed up the gluten thing in two days, that's how long it takes to show symptoms.
I have eaten here three different times. Did great
Ate here several times this week while on vacation. They were MUCH improved over my last visit a couple of years ago. Restaurant was recently renovated and has a new menu which very clearly calls out GF options. GF buns available and a dedicated fryer for fries! Chef visited our table on each visit to explain how the food would be prepared to avoid cross contamination. Very impressed with their focus and diligence. Highly recommend.
They didn't have a gluten free menu available, but the waitress was able to tell me what was gluten free, including drinks. I had the Volcano Nachos and they were super tasty. And I didn't get sick so that's a bonus! I was told their fries are gluten free too as they have a separate fryer.
Saw online that they have a gluten free menu, which was the reason my family decided to come here. Got to the restaurant and found out that they do not have a printed out version. Spent 20 minutes on my phone to pull up the menu online only to find out that I originally saw the menu for the NASHVILLE location. They have different menus for each restaurant. We payed for our drinks and left. Felt like a bait and switch. Probably could have eaten but I don't like giving my money to a restaurant that makes me feel like I've been tricked. I wouldn't recommend this to anyone. gluten free or not. (only gave one star because I had to)
Nothing spectacular here. Same old, same Old fast food fare and gift shops. Not really much to eat. Burgers without buns and potato chips. Don't eat their nachos. They are not celiac friendly.
no gluten free menu even thoug the app and website claims it has one.
Wouldn't recommend coming here if you are looking for a lot of options. They offer gluten free buns but you can only have a plain cheeseburger because the rest include sauces that contain gluten. The service was horrible. When I asked to see the gluten free menu that they advertised the waitress wouldn't give it to me and rudely replied "All we have is gluten free buns and kettle chips." Also was given kettle chips with my meal instead of fries without being asked. I'm not celiac so I don't worry about cross contamination. Service was horrible, for was mediocre
Servers were great and understanding, I went for drinks and apps and she went and asked bar which margaritas were safe. Just two. I got the loaded nachos which were really good though were made from kettle cooked potato chips instead of tortilla, which worked fine for me.
Hamburger was good. Gluten free bun. Waitress was aware of celiac. The two main options were a nacho app. Or a hamburger variety .
Asked the waiter for gluten free options was told the volcano nachos were. Was never informed that the nachos would be made with lays potato chips. The nacho was horrible! The potato chips were not an adequate substitution and were rather nauseating in the meal. Have been to several margaritavilles and had an amazing experience and more options. Would give this one the lowest rating of them all.
Service was okay, they were busy. My husband did not get sick, and he has celiac. So that's good with me:)
Awesome place and atmosphere! Very knowledgable about gluten free, buns are the best gluten free ones I've had!
Great burger, good gluten free bun. Wish they had gluten free fries instead of just having to eat chips! Read more: http://glutenfreecarolinagirl.com/2014/08/11/eating-gluten-free-in-key-west/
No gluten free menu but very helpful and willing to check ingredients! I would highly recommend eating here. I had a delicious grilled chicken sandwich on a GF nun and a side salad with creamy Italian dressing.
Had the cheese burger and Volcano Nachos, both made gluten free. GF bun was surprisingly good and not hard like some you might buy at the store. Nachos used kettle chips instead of the tortilla chips. Overall, a solid GF option in Key West.
They DO NOT understand the concept of gluten free here. I ordered a grilled chicken sandwich on a gf bun. The waitress brought out a chicken breast topped with BBQ sauce (not gf) and onion straws (also not gf). When I brought it to her attention she came back with a new sandwich on the same bun soaked in BBQ sauce.
We only went in for nachos and margaritas but they had a decent gf menu and the food was good! No bad reactions so that's always a win.
celiac friendly and have separate gf menu but food was extremely sub par... we were very excited to go here but letdown at the bland mediocre food we were served
Gluten free nachos made with kettle chips on menu. Had the GF cheeseburger with a GF bun, pickle and kettle chips on the side. Staff friendly and gluten free aware! Would recommend for a good burger down in KW!
friendly staff, but the gluten free burger made me very nauseous after a few bites.
They refused to try to serve me food or drink. Unlike its counter part in City Walk (Orlando) which provides over 5 star Celiac service, this Key West location deserves 0 stars.
GF menu with gf buns/bread
Gluten free options are clearly marked on their menu. The server was knowledgeable with the gf menu items. I had the catch of the day which was salmon, served over rice with mango salsa and broccoli. It was delicious and very generous portions.
So pleased to hear one of the first two questions asked by our waiter, was if anyone had food allergies! I explained I had celiac disease and he totally understood and rang in my food as Gluten Allergy. I had the cheeseburger in paradise and the bun was the best GF bread I’ve had! Also great to know they have a dedicated fryer! Had no reaction!
They are all awesome!! Food was great! We always get the volcano nachos with grilled chicken!! Justin G was an outstanding server! Have a gluten allergy, he was knowledgeable, and explained process. A manager brought our food out!! We have never gotten sick from cross contamination here!!! Always our go to while in PCB!! ❤
I would not recommend this for celiacs. They do not have a dedicated flyer. My daughter asked for the Asian salad which is marked gluten free and the waiter told me they use regular soy sauce. She ended up ordering the taco salad without the tortilla strips (which contain gluten) and it tested negative for gluten on our Nima.
great! chef came out and explained precautions. gluten free fries - separate fryer. a bit pricy but fun atmosphere.
We ate there twice during our week in Pigeon Forge. Both times the chef came to our table to discuss the order and assured us that they take Celiac very seriously. We felt very confident in eating there and did not experience any problems. Gluten-free items are marked on the menu.
I ate here twice on my recent vacation. One dinner, I had a grilled grouper sandwich on a gluten free bun with french fries cooked in a dedicated fryer. The other time I had a blackened grouper sandwich on a gluten free bun with french fries cooked in a dedicated fryer. Both times the waitresses were attentive and rung in my order as an allergy. They told me it would take longer for our food since the chefs would change gloves and utensils. We did have to wait a little longer for our food, but it was well worth the wait.
I asked the hostess when we walked in if they had a gluten free menu and she showed me on the regular menu that everything that has a picture with a wheat symbol is gluten free. She was knowledgeable. Our waitress was new and if she wasn’t quite sure of an answer she would go check and come back and let me know. They took it very serious even on an extremely busy Friday night that I have celiac.
The staff is very knowledgeable about gluten allergies. The menu has a little gf next to it if the item is gluten free. All burgers can be made gf with a gf bun and fries are good as well!! Best burger place ever!!
They didn’t have gluten free buns for hamburgers and I was told it was not a dedicated fryer so I just had the nachos. I didn’t get sick and considering gluten free seems to be non existent here unless you eat somewhere expensive, I’m happy!
My family of 4, with our 2 celiac children, came here to eat lunch before a movie based on the reviews on this app. It was early, not very busy. I asked for a gluten-free menu at host stand, they told me all items were marked on regular menu. While placing our order I informed server that my children have Celiac Disease. I asked her about fryer for French Fries, she took Ltd me that the fryer was gluten free. I ordered my kids a Paradise burger on a gf bun with fries. I repeated gluten free at least 3x. After about 30 mins of waiting she told us she would check on order. At 40 mins since entering the restaurant our food was brought to our table. I could instantly tell that it was not a gluten free bun. I asked, he checked the order and said there was no note for gf bun. We left, despite the fact that I didn’t want my food anymore either, they wouldn’t take it off bill. They removed my children’s meal and boxed my meal and my husband’s. I would give 1 star except: I appreciated that the food runner told me the truth (although he did ask if I still wanted to give it to them) and they did have many options on the menu. Overall, it was a disappointing experience. We won’t be back.
Wow amazing. The chef cane out to explain they change gloves, prep my stuff with new cutting board and knives and that the fries were in a dedicated fryer. He assured me they take this seriously and as I celiac I did not have to worry. No worries here and amazing food especially the fries!!!! Ps if you stay at the margaritaville hotel you can get GF room service from this restaurant. Woo hoo
seemed very knowledgable and accommodating. I had the chicken sandwich. the waiter went and double checked with the chef that they were using a dedicated fryer for their french fries. He confirmed that they were (but this suggests that it nay not always be the case so double check before ordering).
not too impressive. The gluten free bun was hard. the kids meals are $10 even to feed a 1 year old. so instead of me ordering what I wanted I had to order what my grandson could eat. (we are both gf but he can't have beef) They brought my burger out with a regular bun. so then we had to make a 1 year old wait for a whole new meal to be made AFTER waiting 45 minutes for the wrong meal to arrive.
Very nice place. We ate here after a nice day at Universal Studios. Found it on the app and got good reviews. Waitress was awesome. First thing asked for GF menu and she gave it to us and immediately offered to have the chef talk to us. Amazing! Good selections from grouper or chicken sandwich to steak and burgers with GF buns. Had the chicken and beef kabob with rice with a Margarita of course which was also GF. Had the GF brownie and vanilla ice cream for dessert. Nice presentation given the simple ingredients. Staff great. Will definitely go back. A+
Great food. Lots of options clearly listed. They get pretty busy but we love the food and the choices. Nachos and burgers were great.
I was at Universal Studios Orlando this past week and ate at Margaritaville. I ate the Bacon Cheese Burger w/ fries. I thought it was delicious! The burger came with a gluten free bun. I am highly sensitive to gluten and I did not get sick at all. I wanted to get the gluten free dessert brownie (since it's hard to find GF desserts) but I was so full from my yummy burger, I didn't get it. The server was helpful and there were several GF options to choose from. I would eat there again.
Ate at this location for the first time but had eaten at another in the past. Had cheeseburger and fries. Was quite good. Didn’t care for the cheese because it was the salty American type. Server told me they cook in separate area and fries separate too. Felt quite safe here. Would come again.
The paradise margarita is fresh squeezed, so no prob with any gluten mixes. We had the volcano nachos and split the bison burger and fries. Lots of options, menu is clearly marked and food was delicious. Sides are not marked but waitress assured me the fryer was designated for fries only.
nachos and margaritas....Gregory made sure everything was perfect in my drink because i had no reaction.
We ate here because of the excellent reviews. My daughter has celiac and is extremely sensitive to cross contamination. I told our waitress who brought up the sous chef who seemed knowledgeable. They have a gluten-free and vegetarian menu but do not have any vegetarian options on the gluten-free menu. She does not really eat meat so ended up having a nacho platter. She had some of my french fries that were prepared in a dedicated fryer. Also had some of the gluten-free brownie sundae which was absolutely delicious. Unfortunately she did get sick. I cannot think of another food item she had that day that may have been the trigger so I suspect it was the dinner. I have the gluten-free burger with fries which was a decent burger with a gluten-free bun and great fries. My husband enjoyed the grilled grouper sandwich also gluten-free. The only thing I could think of is maybe the shredded cheese was cross contaminated sometimes there’s a cellulose product on the shredded cheese that is not listed in the ingredients we have a problem with that in the store sometimes.
Gluten free buns and super yummy dedicated fryer fries but the buns were not ideal. I've had many that were way tastier. I couldn't drink my Margarita bc it was way way too strong. My husband even had a hard time and you couldn't taste any flavors in them. Waitress was average. Very expensive for mediocre food and average service.
Server was knowledgeable about celiac and told chef about my allergy. She was going to bring the chef out but she said she could just tell the chef what I was interested in and he would tell me if it's good to go or not. I ordered nachos and they were great, with no problems.
gluten free options, more than one!!! French fries are always gluten free the waitress said!!!
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