Excellent meal; best I've had for the entire week we've been in Key West! The service was great. The hostess, when I asked for a gluten free menu, asked if it was for an allergy. I told her yes and she immediately said she would have the chef come and speak with me. Not only did he come straight over to the table, but he has a wife with severe food allergies, so he's very knowledgable and answered all of my questions. He personally took my order and delivered my food! What a treat! I will definitely eat here again and feel comfortable doing so.
I did not feel confident eating here. We went to Margaritaville after a great experience at the Las Vegas restaurant. The server had a severe lack of knowledge - she could only confirm that the bun and burger were actually gluten free. No knowledge of allergens in terms of sides, salads etc. Never fed back when I asked to confirm if the fries were cooked separately. I didn’t get sick but it was not a good experience.
They have a GF bun that looks so good I wasn’t sure it was! Did not get sick and my burger was amazing. So many options and listed right on the menu. Very impressed and love that they have bread, finding burgers and sandwiches are difficult!
So disappointed. Our teenage son loves Margaritaville and we've been to several all around the country and Canada and have always had a good meal and a good time. This time, it was like pulling hens teeth to get someone to discuss gluten free. The hostess looked at us like we had two head when we asked and she went to the bar to ask. In the meantime another server came up to seat us and when I asked she said Yeah it's on the menu. (Ok).... She was curt and rather rude. My son was so nice to her and she was apparently done for the day as they were changing shifts as we found out after we ordered and ended up with a different server. Our original server was taking off soon but had 35 minutes to stand around and make small talk with a table next to us while completely ignoring us. Our new server was too busy talking to the hostess with her back to us to waste her time answering any questions or getting a refill for a drink for a really dried out sandwich. Was definitely NOT expecting this level of "service". We were in there when the place was slow. Maybe they need more incentive to move but just kind of ruined my son's first experience in Key West and he assumed everyone was rude going forward. He was tired, hungry and treated poorly so kind of ruined his mood (and mine since he was so disappointed). Yes I get it we all have people who could be nicer at times, but these people are used to first time visitors so if you don't want to get yourself in a mindset to be happy and take care of them then maybe you should move on? We are always polite and thankful for those restaurants who care about gluten free and so appreciate their efforts but rude servers isn't something anyone should tolerate.
The worst dining experience I have ever had! The restaurant was dirty and run down. The hallway to the bathrooms had vomit and according to my husband, the men’s room was covered in vomit. (No vomit in women’s room but it was dirty and smelly.) 3 of our plates came out wrong so we sent them back—1 had a regular bun and 2 had cheese (my kids have dairy allergy too). Then one still came out wrong the 3rd time! The waitress said the kitchen was full of Haitians that don’t speak English so that did not make me feel safe. Then the manager came out to ask (in an accusing way) why we were sending food back instead of apologizing to us. Then when the bill came, all those extra meals were listed with a lump some subtracted at the bottom which was very confusing. I still think we were overcharged, but we were about to miss the sunset, so we paid it. I cannot believe Jimmy Buffett would allow his name on this dump! They don’t even deserve 1 star!
They have an updated menu with gluten free items clearly marked. 4 of us eating are all celiacs and we ate Cheeseburgers on Gluten Free buns with French fries and had no issues. Waitress was very knowledgeable and answered any questions we had!
The food was decent. The waiter was incompetent and just plain obnoxious. Two of us got the same dish. I asked the waiter to let the chef know that I had celiac and to take extra care not to cross-contaminate. But when the plates arrived, he couldn't tell me which one was mine. And advice from the gluten question, he constantly questioned my judgment. And it took me patiently explaining twice what our whole table's orders were. Was he stoned? Or just no good at his job? I wouldn't go again. I'll know if he screwed up the gluten thing in two days, that's how long it takes to show symptoms.
Ate here several times this week while on vacation. They were MUCH improved over my last visit a couple of years ago. Restaurant was recently renovated and has a new menu which very clearly calls out GF options. GF buns available and a dedicated fryer for fries! Chef visited our table on each visit to explain how the food would be prepared to avoid cross contamination. Very impressed with their focus and diligence. Highly recommend.
They didn't have a gluten free menu available, but the waitress was able to tell me what was gluten free, including drinks. I had the Volcano Nachos and they were super tasty. And I didn't get sick so that's a bonus! I was told their fries are gluten free too as they have a separate fryer.
Saw online that they have a gluten free menu, which was the reason my family decided to come here. Got to the restaurant and found out that they do not have a printed out version. Spent 20 minutes on my phone to pull up the menu online only to find out that I originally saw the menu for the NASHVILLE location. They have different menus for each restaurant. We payed for our drinks and left. Felt like a bait and switch. Probably could have eaten but I don't like giving my money to a restaurant that makes me feel like I've been tricked. I wouldn't recommend this to anyone. gluten free or not. (only gave one star because I had to)
Wouldn't recommend coming here if you are looking for a lot of options. They offer gluten free buns but you can only have a plain cheeseburger because the rest include sauces that contain gluten. The service was horrible. When I asked to see the gluten free menu that they advertised the waitress wouldn't give it to me and rudely replied "All we have is gluten free buns and kettle chips." Also was given kettle chips with my meal instead of fries without being asked. I'm not celiac so I don't worry about cross contamination. Service was horrible, for was mediocre
Servers were great and understanding, I went for drinks and apps and she went and asked bar which margaritas were safe. Just two. I got the loaded nachos which were really good though were made from kettle cooked potato chips instead of tortilla, which worked fine for me.
Asked the waiter for gluten free options was told the volcano nachos were. Was never informed that the nachos would be made with lays potato chips. The nacho was horrible! The potato chips were not an adequate substitution and were rather nauseating in the meal. Have been to several margaritavilles and had an amazing experience and more options. Would give this one the lowest rating of them all.
They DO NOT understand the concept of gluten free here. I ordered a grilled chicken sandwich on a gf bun. The waitress brought out a chicken breast topped with BBQ sauce (not gf) and onion straws (also not gf). When I brought it to her attention she came back with a new sandwich on the same bun soaked in BBQ sauce.
They have a separate gluten free menu. I ordered the pork ribs and asked to change the sides to broccoli and some black beans. (These were sides to other gf options and I was tired of fries by the 3rd day of eating at Universal) Beans were great! Broccoli had zero seasoning, so I added salt. Ribs were your restaurant quality St. Louis ribs, nothing that would blow your mind, but a good switch up compared to other meals. Sauce was good.
We visited Margaritaville twice while in Nashville. The first experience was ok, didn’t get sick. The second experience was PHENOMENAL! It was a crazy busy Saturday night and we were sitting in the bar. Our waitress took such great care to make sure my food was correct. I thanked her for this and she made such a sweet comment about nothing bad happening on her watch!
My husband ordered a GF bun for his burger - mine was regular. They brought both burgers on GF buns. His was grilled/burnt and mine was cold. The cheese wasn’t melted and lettuce & tomatoes were the only dressing. Horrible food!
One choice of starter.... guac and chips. That was nice nice. Two choices of main course. I got the salmon and rice and black beans. The rice was microwave rice standard and the salmon must have been cooked for an hour. Completely dry and practically tasteless. So little choice and not good quality food at all.
The staff was knowledgeable- the food was “good”
We sat at the bar outside and the server was knowledgeable about celiac and recommended what drinks were GF. My husband had no reaction to the drinks or GF nachos. A little pricey but good.
Menu lists Gluten Free selections and also calories. Server was knowledgeable and confidently stated that the French Fries were GF and prepared in a dedicated fryer. I had “Cheeseburger in Paradise” with GF bun and fries. Burger was good (GF bun was weakest part, but sadly they always are) and I really enjoyed the fries (awfully rare to be able to enjoy safely when dining). Margaritas were excellent. Very nice outdoor dining area for view of Chicago skyline, boats, and people watching. Nice place to eat or drink at Navy Pier.
Has fish sandwich on a GF bun and our server stated that the fries were now 100% gluten free. They were exceptionally delicious. The bun didn’t fall apart and they made me plain baked fish, not blackened or fried.
Our server was very helpful, the manager came out to officially take our order and deliver our food, and we had no gluten issues during our visit. My boyfriend is celiac and was able to enjoy his meal without incident. Everyone in our party enjoyed their food (both gf and non-gf) and we also had some amazing drinks!
Celiac friendly. I had the impossible burger on a gluten free bun and fries. They have a dedicated fryer for fries. Neat that they have vegetarian and vegan options that are also gluten free.
I have eaten here several times and have never had issues and the food and service was wonderful
We had an amazing experience here in July 2019! Our waiter was so understanding and accommodating to my daughter's Celiac needs. We started out with the Volcano Nachos for appetizer while the lady on stilts made her a balloon animal (too cool). For the main course, she had a burger on a GF bun and fries cooked in a separate frier. The best part was the GF brownie desert with a scoop of vanilla ice cream and whipped topping. Overall, it was a great experience with no tummy aches to follow!!
I love love love margaritaville! I have been to a few locations, but this was my first time at the one in AC. The server got a manger who came to talk to me and then relayed what I needed to the chef. He came out a few times to clarify to be sure they were giving me a safe dairy free and gluten free meal. I had a pulled pork sandwich on a gluten free roll with fries and bbq sauce. I did misunderstand and expected the pulled pork to come in a sauce of some sort, but it was plain. So the server gave me bbq sauce on the side which I put on the sandwich myself. It was soooo delicious and I did not get sick! I also had a strawberry daiquiri which was safe and yummy too! I was so pleased with the service and understanding of allergies. I am hoping to try the breakfast here too before my vacation is over because I was just over the top happy with my experience!!!
Chef came out to table to ensure they would take extra precautions. The burger on gluten free bun was delicious and the fries were safe to eat. Went back it was so good
Celiac Friendly Server and manager knowledgeable. I had a grilled chicken sandwich on GF bun and french fries. Fries have a dedicated fryer. Our waitress notified manager about gluten allergy and Manager checked in to see if there were questions.
There was a gluten free menu and the staff seemed knowledgeable. Unfortunately I did not eat anything else before and did get sick. I had the chicken sandwich on gluten-free bun with gluten-free fries. My feeling was it was the fries only because they looked identical to my husband and sons but that is just a guess.
My 12 year old daughter received full on gluten at this restaurant not just contamination. The taco salad which was requested "Gluten Free Modified" contained tortilla strips with wheat (they were not supposed to be added to the salad)! She was sick for a full 24 hours. The manager and her staff could have cared less about the incident when it was brought to their attention. Their excuse, it was busy and we didn't call a manager (none were available at the time)!! Please don't eat here. I would hate for anyone to get sick. :-(
The people were very nice, but manager came over to the table and said they had nothing safe for a Celiac. They can't guarantee no cross-contamination. I appreciated their honesty, but had to go somewhere else.
While they have a separate gluten free menu and staff who are fairly knowledgeable about their supposed gluten free options and policies, this place is not celiac friendly. I got the kebabs, which is a very easy to make gluten free option, for lunch here and had horrible stomach pains and problems for most of the rest of the day ( a bad thing to have happen when you’re spending the day in the park. The two star are just because they have the separate gluten free menu.
The staff was knowledgeable on gluten free options and provided a gluten free menu. They have a separate kitchen space to cook gluten free and a separate fryer for the fries & chips. I do wish the gluten free items had a separate plate than the regular food items
Have celiacs and was glutened here. Got the taco salad and it was nasty. Truly regret going here.
Absolutely amazing food and service for a celiac ! I visited here twice during our 10 day stay in Orlando and I couldn’t rave more about it . I told them on arrival I had celiac and was concerned about cross contamination etc - the server was really understanding giving me a gluten free menu & explaining that they take allergies and celiac very seriously there . She said she could have the chef come out & speak to me if I’d like and he can run through the process of how they make it safe. They even have a dedicated fryer for the gluten free chips & separate area in the kitchen . Food was so delicious- well worth a visit whether you are a celiac or not.
Gluten free bun was good. Cheeseburger in paradise on a gluten free bun!
It was draft weekend so they were super busy but, the waitress said they’re very conscious of their GF not being near other food and they have separate friers for their tortilla chips and fries! The nachos were so good! And they have GF buns.
They are not overly careful they served me their chicken sandwich on a regular bun and said it was gluten free. Sent it back and they sent back the same sandwich and just pealed the bun off leaving all gluten bread in the cheese.
Wonderful! The chef came to the table, asked about my sons allergens, and assured us his food would be cooked safely with no contamination (dedicated GF fryer). He never got sick and everything was delicious.
Not a huge GF selection, but the GF burger is really good.
They are no longer in town but a few miles down where the cruise ships dock. You can’t get in unless you have a pass to get back in one of the ships. The Guard had sympathy for me because I had four celiac children and couldn’t find anywhere else to eat he let us in. when we got to Jimmy Buffett we were told there is nothing celiac safe, that they risk of contamination is very high. We ended up leaving very frustrated and sad because we’ve always had good luck with Jimmy Buffett’s.
Very experienced with Gluten Allergy- they have a menu which states the mortification that can be mad. I had a fish sandwich with fries and the gluten free bun. - 3 days later im still excited to have found this gem.
The place never let's me down. Waitress well aware of gluten allergy and the new menu points out GF options with a wheat symbol vs having a separate menu. Had the burger on GF bun with fries. Fries are cooked in separate fryer. The waitress even came back and alerted my wife who got the veggie burger if she was ok with gluten since I ordered a GF entre a she said she was fine with gluten. The veggie burger is apparently not GF for those that may not know. Anyway, great meal, environment and staff. Always love eating here, the one in Orlando is great too!
No gluten free menu. Music was blaring so loud the waiter couldn’t even hear me. We got up and left.
Ate there twice while in San Antonio. This is one the Rive Walk. I was leery since one had reviewed it, but with a dedicated fryer, it was worth a shot. Spoke to the cook, both times, and was assured my food would be gf. They even brought my food out separately! I have the ‘Cheeseburger in Paradise’ without the bun, but it was still delicious. They do have a dedicated fryer, & the fries were yummy! Just be sure to speak with the cook, and note the wheat symbol on the menu for the gf options. ❤️
Had an awesome experience - our servers name was Jared and he was SUPER awesome and even had the chef come out and speak to me. As a celiac with Type 1 I highly recommend - ask for Jared!! He rocks!!!