This place used to be the place to go for a quick GF meal for fried chicken and fries. I just learned that the fries are now fried in a shared fryer with churros. So now only the chicken is gluten free.
Not sure if this is the case at all locations or will always be the case but you should definitely ask if you go there. The introduction of more non-gf items makes me uncomfortable too as it increases the odds of cross contamination.
Also the vegan chicken, desserts, and buns are not gluten free last I checked. Their menus do not show this clearly. You must go to the allergens page or ask.
This is one of my go to restaurants when I don't have time to cook! I LOVE that the chicken tenders and their house sauce. The fries are good too. I used to enjoy the coleslaw but they changed the dressing from sesame to orange, so I now get double fries. The salads are great too!
We read positive reviews, so we were optimistic… NOPE. I’m currently totally suffering, and started to suffer almost immediately after having the “chicken chop salad” . My daughter is symptom-free, and she had the french fries and chicken tenders. So I’m sure the problem was the cross contamination with the salad :((((
The food was great, the menu online identified certain things like the tender boxes has been gluten-free. The tablet in the store didn’t, so we were a little wary. The director of marketing Who confirmed that the classic Nashville hot and Kali loaded tender boxes are gluten-free, the Thai tinderbox is not due to the sauce. That they use separate fryers so even though they have churros on the menu those are done in a separate fryer from the chicken. He also said his brother has celiac and “enjoys their chicken quite often”. I provided them some feedback about some inconsistencies that caused doubt in the mind of a celiac, hopefully they’ll take some of the suggestions and make us feel more confident in eating their delicious food. I tried the Nashville hot taco on a corn tortilla, delicious. My celiac son had the chicken tender box and thought it was fantastic!
Apparently the fries DO NOT have a separate fryer from churros, only the chicken is Celiac Safe. :-(
First time eating here today, and I can’t wait to go back! The menu is specifically noted on GF items, and the employee at the register pulled out the allergen list from behind the counter so I could check on sauces and other menu items. Every fried item has its own dedicated fryer - one for fries, one for chicken tenders, and one for other items. I told the employee I was celiac, and they plated my food separate from my non-Celiac partner’s food.
It's gluten free fast food fried chicken... what's not to love??? I have always gotten it to go and items can very wildly from what you order, to what you get (salad ingredients)... but I have cracked the menu to work for me. I always ask them, with online ordering, to try to keep gluten free and have never been glutened... even when simultaneously ordering gluten items for other family members. LOVE this place!
Had to order on a screen, but was able to speak with a manager who confirmed that my order is GF (she checked their allergen list), and that nothing glutinous goes in the fryer.
Update: received the following information about their fries “We prepare our fries and churros in a dedicated fryer. With that being said, we have tested our oil consistently and have found less than 5ppm gluten”. I personally don’t love this answer and will not be eating their fries again. Waiting for more info on their fried chicken.