I've ordered here about once a week for the last 6 months or so. Three times, I've gotten flour tortillas when I ordered corn. (Online orders) I'm not highly allergic, so I just dump the contents on a plate and eat it with a fork. (And toss the flour tortilla) From now on, I'm checking before I leave the store. I'll eat here again, but writing this review so you all know to be careful.
— Not very
— Some
— Excellent
Told them I was celiac. Ordered my tacos separate from the rest of the family. Was definitely glutened. I should have known better. Do not eat here if celiac is my advice. No matter how badly you want Torchy’s. :)
— No gluten-free information on the menu
— Some
— Excellent
We’ve had several good experiences at this location. Staff have been wonderful and taken our concerns seriously. We’ve never been sick.
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
Due to the hand crafted nature of our food, variations in our supplier ingredients, and our use of shared cooking and preparation areas, we cannot ensure that our food is free from any allergens. We prepare our foods following procedures to prevent allergen cross-contact, but products containing wheat are made in our kitchens.
The staff was very nice and their gf menu had a lot of options!
Great tacos and guac.! Pork taco on corn tortillas. Delicious! I made a huge mistake and ate the chips without thinking, ( Fried in same oil). But they change out the oil nightly and since we went early for lunch I did not get sick. Yay!!!
— Somewhat
— Some
— Excellent
This is my go-to chain restaurant if I need to pick up fast food. The kids love the tacos, and we have yet to have any cross-contamination issues in the four years since my son’s diagnosis. Not one accidental gluten incident. Corn tortillas don’t fall apart after the first bite like most corn tortillas which is key for my son. Great option to have in our area.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Summary -
Yummy but had issues ordering from the gluten conscious menu and chips are in shared fryer.
Story -
When I asked the server about gluten they immediately brought over the manager. Manager was great! They brought me the “gluten conscious” menu, explained that the chips are fried separately but the oil from both fryers are combined (so not GF but listed on the menu). I ordered the baja shrimp taco and the brisket taco on corn tortillas, mentioning the gluten allergy/menu to the server.
When the food came out, the shrimp was breaded and fried (so not GF), so we sent back with the server to redo. Then we realized that my partner’s burrito had vegan meat instead of the beef he ordered (burritos are not GF). He mentioned to manager who happened to walk by. Manager went back to kitchen and didn’t come back out until our food was out and correct. Everything was really good, including the mexican rice and street corn sides.
We tried to pay but the manager comped our meal. Very nice!
There is a bar and specialty cocktails but we didn’t try any.
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
I told the server I had celiac disease, explicitly asked her to indicate that I was GF on my ticket, and she did not. She also told me the chips are cooked in the same fryer as everything else, so I did not have any. Anyway, I ordered the airstream salad with the grilled chicken and have been sick all day :(
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Poor
Tasty tacos on corn tortillas, no GF info on menu and only 1 fryer.
— Not very
— No gluten-free information on the menu
— Some
— Excellent