Gluten-Free at The Works

Restaurant
51 ratings
Reported NOT to have a gluten-free menu, but gluten-free options are available.
Reported GF menu options: Bread/Buns, Burgers

Overall Rating

Review


Amazing Burgers. Offers Beef/Chicken/Veggie/Impossible Patty. They have a dedicated Gluten Free Fryer for French Fries, Sweet Potato Fries and Die Cut Chips and they offer a gluten free bun.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


I had high hopes ordering because of the positive reviews but unfortunately I didn't have the same experience.

Wait staff seemed unknowledgeable about what a dedicated fryer was and while they did confirm with the kitchen that the fries were cooked separately from the onion rings and other gluten items - that didn't stop a piece of onion ring from ending up in my poutine and by the time I realized it...it was too late.

I understand if its not a dedicated GF restaurant its at your own risk, but when i've ate safely at many other non dedicated GF restaurants...it was quite disappointing. Won't go there again.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Overall Rating

Review


Lots of gluten free options and knowledgeable about celiac. Dedicated GF fryer

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


They have gluten free buns. Good selection of toppings but no dedicated fryer.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Overall Rating

Review


Their burgers are gluten free. Buns are gluten free. We asked then to bake our fries instead of using the fryer that was cross contaminated. They were fresh cut potatoes. It’s by far the best burger and fries in Milton

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Dedicated fryer, GF poutine, & really yummy gf buns!

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


The Works is always a dependable choice. Very gluten aware and they take celiac seriously. So many GF options!! We will be back.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for dairy-free
  • Good for dinner
  • Good for keto
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good with other allergies
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating

Overall Rating

Review


Server was knowledgeable enough about the difference between an allergy and celiac. She informed the kitchen and i had no problems. I brought my own chips as a side as I knew they didn’t have a dedicated gluten free fryer. Very good gluten free bun.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Dedicated fryer! Update - I should mention that in fact we never got the chance to eat here while in town. But I phoned and chatted to the manager who told me that they have a dedicated fryer and he spent quite a bit of time explaining the precautions they they take for food allergies.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

Celiac

Overall Rating

Review


Server was very knowledgeable about GF. She is gluten intolerant Although they have a dedicated GF fryer she suggested that my fries are cooked in the oven as she had concerns that the staff last night contaminated it. Apparently dryer gets cleaned 3x a week. Limited GF menu on main menu. Burgers cooked to med and mine came out pink so they took it back and heated it up. Burger and fries were delicious. Giving a 3 star because they couldn’t guarantee the gf fryer wasn’t contaminated. Seriously!?

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good selection of healthy options
  • Good vegan options
Celiac

Overall Rating

Review


Went in on a busy night and ordered a burger gluten free. The bun didn't look or feel like any gluten free bread I'd seen before so I asked the server to confirm it was gluten free. She looked at it and said "oh no!" and then rushed off to the kitchen. 5 minutes later came back and said "it's fine, I checked!" Well it was delicious and I've been horribly sick for days.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Offers online ordering
Celiac

Overall Rating

Review


What I had was safe but keep in mind fries aren’t an option due to cross contamination. The side salad I had was okay. Burger was tasty though!

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Overall Rating

Review


Just ate a burger with a GF bun with fries. It was very delicious. Dedicated frier and the server was knowledgeable.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Dedicated fryer. I had the beef burger on a gluten free bun and insanely delicious fries. Staff seems knowledgeable about gluten and cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


J'ai la maladie coeliaque et je vais rarement dans les restaurants mais la serveuse dans celui-ci a su me mettre en confiance. La nourriture était excellente, j'ai mangé un hamburger et une poutine, c'était excellent! Mon conjoint non coeliaque à pris un burger au poulet qu'il a aimé aussi. Comme je suis asymptomatique, je ne peux pas savoir si j'ai été contaminé. Mais ils semblent vraiment prudent.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Amazing GF burgers with gf buns.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good selection of healthy options
  • Good vegan options
  • Offers online ordering
  • Offers outdoor seating

Overall Rating

Review


Good selection of GF options, have GF buns as well. But, I’m sure they gave me a regular bun rather than GF when I did a take-out order based upon being glutened from this meal. Would not go back.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


Great burgers with an awesome GF bun, but beware the fryers are not dedicated! Been here many times and will be back many more though!

Celiac friendly?

Yes

Overall Rating

Review


I have celiac and was able to eat safely. Staff is knowledgeable but be aware, not all toppings are gf as listed. Ex - Bacon sticks are coated and fried in their fryers which are not dedicated so therefore not safe for celiacs. Yummy meal that my whole family enjoyed.

They have an allergen list on their website - by burger combos and not by topping.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


I’m a celiac. Staff was well-informed and very helpful with navigating the menu. The food was outstanding!

Celiac friendly?

Yes

Overall Rating

Review


Staff informed me that not only did they have gluten free buns but also that the fries are gluten free! I didn’t get sick afterwards which was a huge relief! Glad that I now have somewhere to go for burgers and fries :)

Celiac friendly?

Yes

Celiac

Overall Rating

Review


The menu was mark with Gluten-Free options. Per our waitress the fries are not gluten free because they don't have a dedicated fried. There for fries, chips and poutine are NOT gluten free.

But would I go back again?? Probably not unless I just couldn't find anything else to eat. The burger was very bland and tasteless. But the service was very good.

Celiac

Overall Rating

Review


Couldn’t believe we found this gem! Staff were knowledgeable about GF and guided me through their menu. Most things on the menu were GF but what wasn’t she said they could adapt. Also had a dedicated fryer just for GF fries and they are bottomless! Burger was really tasty and one of the best GF buns I’ve had as it didn’t fall apart. Great place to go.

Celiac friendly?

Yes

Not celiac

Overall Rating

Review


Staff was great, asking if it was for health or diet. She then looked up ingredients in their allergy binder for every thing I ordered. Food is awesome!!

Celiac friendly?

Yes

Overall Rating

Celiac friendly?

Yes

Celiac

Overall Rating

Review


great service and food at this The Works! dedicated fryer which is rare.

Overall Rating

Celiac friendly?

Yes

Not celiac

Overall Rating

Review


We have two kids who are very gluten sensitive, cross contamination causes rashes and awful stomach issues. We spent 4 nights in Niagara and visited this restaurant 3 times! Everyone loved their food including my husband and oldest son who can eat anything but are very picky about what they like! Fries are fried in a dedicated fryer and they have gluten free hamburger buns. Wait staff was incredible, knowledgeable, friendly, and fun! This was one of the few times my kids have eaten out and not had symptoms after. Knowing we had a safe place to go without endless searching every day was beyond priceless! Thank you The Works!!!!!

Celiac friendly?

Yes

Overall Rating

Review


My daughter has coeliac disease and is 9. She loves this place so much we came back again the next day. She had a burger the first day with poutine and the second day they accommodated the cheesey bread from the kids menu in a gf bun. Huge portions and too much choice!

Celiac friendly?

Yes

Celiac

Overall Rating

Review


So many GF options that is difficult to choose. They have beer (Daura) and the GF bun is so good that you will doubt if it is really GF. Highly recommend it!!

Overall Rating

Review


Great burgers that are GF. Fryer is not dedicated though so opt out of the fries if you are Celiac.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Burgers were great. So many options. And the fries are made in their own dedicated fryer.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


I enjoyed a delicious burger on a gluten free bun. The fries are made in a dedicated fryer. The service was great!

Celiac

Overall Rating

Review


Great place for gluten free burgers and fires. GF buns were great. Celiac friendly. Staff was very nice and knowledgeable. Close to all in Niagara Falls.

Celiac friendly?

Yes

Overall Rating

Review


Good food and the most burger options I have ever seen. This restaurant definitely has character. I have never drunk soda out of a measuring cup before. I was amused by the bathroom signs.

CAREFUL WITH THE FRYERS:

They are not good at informing people about how their fryers work. On my first trip I was told the fryers are dedicated, but on the second trip I got a manager and he explained that there is a risk of cross contamination. As shown in a lot of the reviews below they tell a lot of people they have dedicated fryers. However, they double fry their fries. In the morning they cook their fries in all the fryers, but then when cooking the fryers later in the day they use the "dedicated" fryers. However, fries that were cooked in the non-dedicated fryer are then cooked in the "dedicated" fryers thus cross-contaminating them. The manager said they are going to work on educating their staff not to use the non-dedicated fryer in the mornings, but that it may be a while before the staff is adequately trained.

I would have given more stars if they weren't misinforming people about having dedicated fryers. I am still marking it celiac-friendly as long as you stay away from the fryers.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Great burgers! They have GF buns 🙂 I have never been sick after eating here. BUT on their GF menu they say their fries are GF- not celiac safe as it is a shared fryer. Some locations have dedicated fryers so make sure you ask.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Great place - two teenage boys with Celiac had a great meal - with some of the best gluten free buns they ever had. Wait staff was great as well. CELIAC FRIENDLY!!!

Celiac friendly?

Yes

Overall Rating

Review


Excellent place to eat. The burgers were awesome and the staff terrific.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Gluten-free poutiiiiiiine, made with real cheese curds, not mozzarella.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


We had to wait a bit to get GF questions answered (including re GF bun ingredients for someone who has other allergies beyond gluten), but server was really accommodating and helpful. The food is good, but nothing crazy special. The fact that burgers are close to $20 made me knock off the 5th star. But it’s great to be able to eat somewhere that cares about GF safety—they have a dedicated fryer and cook GF burgers/buns on separate grill area.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Outstanding options. All poutines are gf. Original dining experience.

Celiac

Overall Rating

Review


No longer has a dedicated fryer or toaster for buns. Was super disappointed at the lack of knowledge of cross contamination for a restaurant who indicates gluten friendly.

Celiac

Overall Rating

Review


Excellent burgers, excellent gluten free bun, however their advertised gluten free side of fries are not celiac friendly. Fries are not made in a separate frier. Not celiac friendly.

Celiac friendly?

Yes

Overall Rating

Review


The gluten-free menu was sold and celiac friendly. No reactions 48h later.

We did ask the server about the fryer, and oil was used for everything - we avoided anything that came out of that. The gluten-free bun was fine but nothing special. Otherwise, go nuts celiac buddies! Fear not the gluten here.

Celiac friendly?

Yes

Not celiac

Overall Rating

Review


Great poutine gf 😍 Service friendy

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Amazing!!! GF cheese stuffed burger, The Juicy Lucy, and GF poutine.

Celiac friendly?

Yes

Overall Rating

Review


The staff was VERY knowledgeable and had wonderful poutine (gravy + cheese curds...it was our first time trying it). So many burgers to choose from! The water came in cute measuring cups. They have gluten free buns, or you can go bunless or get them wrapped in lettuce. A must!

Celiac friendly?

Yes

Overall Rating

Review


The staff was knowledgeable on what was gluten-free on their menu. However, in the gluten-free section of the menu, they mention a gf beer that is NOT gf.

Not celiac

Overall Rating

Review


This restaurant is within walking distance and I have never had any trouble with the food. As I am allergic to corn, which is in the gluten free bun, I can not eat it, so can not comment on that. I never order fries when I am out, as the type of oil, is a concern. However, the chicken is a real chicken breast and a side of “weeds” ie. salad, is always my choice. The staff does respond to my questions and so far knows their products.

Gluten Free Features
  • Bread/Buns
  • Burgers
Categories
  • Lunch
  • Restaurant
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Not a dedicated fryer
Caution - not all topping are GF but the staff is knowledgeable so just ask
All GF!!!! Poutine and Juicy Lucy Burger
Amazing
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Gluten friendly but no dedicated fryer
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Glutenfree poutine (so good it was half devoured before we remembered to get a pic, oops!)
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Spinach dip with corn tortilla chips
Elk Mancave Burger with an egg on top. Spicy die cut chips with chipotle sauce.
Top- Kid's Renegade burger on GF bun with fries 
Bottom- Sk8er burger (with peanut butter!) on GF bun with spicy die-cut chips