Amazing food and service. Open kitchen area. They have fresh lemonades on tap with different flavors. Fresh kombucha that was amazing. And the food is SPECTACULAR. The braised beef bowl with mashed potatoes tastes like a mom is in the kitchen making dinner. And it’s gluten free!! Lots of vegetarian and vegan options
— Very
— Gluten-free items are marked on the main menu
— Most
— Excellent
This was about a year ago. One of the staff plating food moved the bread around with his gloved hand while waiting & did not changed before handling my food ( I had already ordered and asked to make sure my selections were gf. (happened pretty quickly. I just didn't eat the item he touched. ) Their portions are small, so between the 2, I left hungry.
— Not at all
— Gluten-free items are marked on the main menu
— Some
— Good
Ordered a gluten free item from the menu, and I had no adverse reactions.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Fresh and tasty food. Numerous GF options and they take allergies seriously
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
— Very
— Gluten-free items are marked on the main menu
— Most
— Excellent
Service was great! Food was great! The only minor complaint that I have is that I ordered gluten-free ribs and when I got it it had a big piece of bread on top, however, they were quick to remedy it and brought me a whole new plate. Other than that, fantastic food.
— Somewhat
— Gluten-free items are marked on the main menu
— Most
— Excellent
Just ordered from them. Despite the GLUTEN FREE checkbox, "No Bread" checkbox, and both GLUTEN FREE and NO BREAD printed on the ticket on the bag, the bag had a baggie of bread, and a cup of croutons, the crouton cup was not sealed well and ajar, the bread bag was just a paper bakery style bag with crumbs escaping all over the bag. I ordered a steak plate with mashed potatoes and no gravy, a side salad (that was two large leaves of lettuce and some onions with a teaspoon of vinaigrette), and a tomatoe soup. I inspected all the containers and it didn't seem any crumbs got inside... Less than 20 min later I'm running to the bathroom. *SIGH*
No
I’m dairy free and vegetarian as well as gluten free. Lots of options on the menu, but it was a cold day, so I made the mistake of getting the tofu curry bowl. The dish was grayish-brown, including the tofu and the few vegetables, and tasted bland at best. On the positive side, the customer service rep came over to ask how our food was, and when he heard I was dissatisfied he immediately offered a replacement dish, which I declined because we were going to the movies and couldn’t wait. Nonetheless, as a gesture of good will, he brought me a cookie, which wasn’t gluten free. (My non-GF friend’s salad was beautiful, and she said it was delicious, but I can’t vouch for how safe it was.)
Friendly staff, acknowledgeble
Stay away from anything that is grilled. They grill their bread on the same surface.
No
Love how their menu marks items that are GF (gluten free), DF (dairy free), Vegan/Vegetarian. Many choices including dessert options and the food is good. Only wish the portions were a little larger. Parking is also available for free with validation or there is a 10 minute parking area right outside for take out orders. They have a covered outside sitting area as well.
The food is so delicious -- it's like a hip cafeteria with quality food and customer service. My husband and I are both dairy-free and I'm gluten free. We loved all the menu options!
Delicious, healthy, and they were great at helping me choose what I wanted from the variety of gluten free options on their menu. I was happy to return with a friend! I’m intolerant with a mast cell disease, so I’m not sure how I’ll react each time I’m exposed & carry an epi pen because of this.
The staff (especially the manager) was knowledgeable about gluten free and was extra careful about cross contamination. Lots of good options for simple fast eats. It was nice to be able to watch them make my salad in front of me so I could make sure they were being careful to not cross contaminate things. Only reason why it’s not 5 star is there is still gluten in the facility. I am a celiac and I didn’t have a reaction at all though!
Super gluten free friendly, always get a chicken plate and let them know about an allergy (celiac) and they cut it on different board. Great safe place to eat!
Yes
Three great experiences. Say no bread. Lots of options, even dessert options.
Yes
Amazing food, not much chance for cross contamination!
I’ve always loved their food but was just diagnosed with celiac. First time back today and I’d say as long as you’re there and on your toes it’s a good spot. I watched the person who was about to touch my plate (with gloves that had just touched bread) and I caught telling him I had celiac. He immediately changed gloves, understood the concern and made me feel at home. I’m still getting used to speaking up at restaurants and his response was really appreciated.
Everything is clearly labeled, clean areas, knowledgable staff and delicious food!
Really liked the curry bowl and the mashed potatoes. Tomato soup was ok. Juices were good. Place was a little confusing at first but we figured it out. There was a GF cake option but we didn’t have room for dessert.
i wrote in an online order i was gluten free and they put bread on top of my salmon. i called and complained and they said they would give me a gift card and refund me but i never got either!! will never go back.
No
I’m sensitive to cross contamination and I haven’t gotten sick from here. But I get all the other reviews concerns.
I order the salmon with no sauce. And whatever potatoes/beets/carrot things are available. I’ve had good luck this way. If you order online make sure you say gluten allergy on the notes. Otherwise they put a big ole piece of bread on top your dish.
They do their best to avoid cross contamination but the bread always is being crossed over all the food and flakes off onto gluten free food and then the prep area is now not clean. Also, it creates a lot of anxiety for me when there are a ton of people in line behind me as I’m asking for glove changes, prep clean, etc.
No
The menu specifies what is gluten free and what can be made gluten free. The staff seem knowledgeable. There does not appear to be too much chance for cross contaimination. use your judgement based on your sensitivity/reaction level.
Love this place. Lots of gluten & dairy free options - even dessert!
Just walk in. There’s no way that they keep that place safe from cross contamination.
No
I did not eat here - I am not rating the quality of the food. I am a celiac and I walked in for the first time after reading the reviews. All the food is pre-prepared and they have a disclaimer on the menu about not being able to guarantee gluten free items haven't come into contact with gluten. There's no way of knowing whether a spoon or a knife was used for a gluten containing item next to a gluten free item. The meatloaf is next to the gluten free chicken, and you can't tell which cutting board was used. Every time I've eaten at places like this, I've gotten sick. There's no way to know what's already contaminated when it's sitting out like that. I can't risk it.
No
This place has a gluten hot entree which is Moroccan Chicken Braise and it is delicious. Also the almond cookies are very good too.
Yes
I'm very sorry to have to write this review because I really love the taste of the food here, but I tried them again tonight & yet again I had a gluten reaction. In spite of their clear labeling, I suspect they are not careful about cross contamination. Fellow celiac sufferers beware. :-(
No
Love this place!!! The managers are so awesome they make sure you are safe and have a wonderful dining experience. They are very knowledgeable about cross contamination.
Yes
Yes
Yes
My celiac kids and I like this place a lot. Never suck. Many options. Delicious GF chocolate cake
Lots of gluten-free options at this fast-casual restaurant. I had the salad nicoise which was tasty and filling. The strawberry-basil lemonade was delicious!
My favorite place!! Tons of gluten free options, salads, plates, sides, and even amazing desserts! Everything is labeled so you know what is GF
Yes
Loved this place! GF clearly marked on menu. You can see the food being prepared or served to you. I am really sensitive to cross contamination and did not get sick. Food is all organic. They even have GF desserts but I was too full to try any. I had the salmon, rosemary potatoes, side Caesar salad, & carrot ginger soup. Everything was so good and they have a great selection of wine.
Quality food with lots of GF options and well -informed staff.
Yes
went gf group. lots of choices and the are very attentive to cross contamination.. very full after. and satisfied
The bomb! Amazing paleo (GF and vegan too) dessert!
they are not safe for celiac. the cross contamination is overlooked even though they say it isn't
No
I think the place is over rated. when we got to the restaurant nobody explained how is the service employees just over exited asking what can I get for you??. not in a friendly manner. I ask for the a plate and the food was cold they forgot about my soup and side of vegetables. Is like a fast food restaurant bad service and bad food.
Great, fresh foods! They have a GF menu and are very accommodating!
Yes
Love this place, so many GF options!
Yes
Nice variety. A cafeteria type setting, but nice atmosphere.
Wonderful healthy gluten free options, from salads, plates with side options, or braises and soup! They also serve wine. Dishes were full of flavor. Fast service as well.
The food is good, but the "gluten free" is not celiac safe. In all fairness, Urban Plates puts the disclaimer on the bottom of the menu that the restaurant and kitchen are not gluten free. Although, the food prep folks in the line are ver reassuring about their methods to prevent cross contamination. My four year old and I both have celiac, but I am asymptomatic. She got sick right in the middle of her meal with classic symptoms. This one is off the list for us.
No
Great place, everything freshly made, and tons of Gluten-free options including dessert
Yes