Chuy's

2 ratings
$ • Mexican Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Tacos
9538 Civic Centre Blvd
West Chester Township, OH 45069

Most Recent Reviews


Overall Rating

Review


The manager, Shawn, is the first manager that has come out to speak with me directly since being diagnosed. He basically said there isn't anything that one with celiac can eat here (even the rice has gluten in it). BUT they do have a gluten free menu which is just basically items that can be modified. He asked what I needed to have in order to be safe, and I asked for them to change their gloves and clean the work area. He was even going to ensure the food was going to be cooked on top of foil. My go to Mexican food were cheese enchiladas before my diagnosis and this is the first time I'm going to be able to enjoy my favorites. Truly appreciate this place! He said that they could even do chicken fajitas (as long as it's chicken that isn't marinated) and they could do it on the flat top (which would take longer).

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Celiac

Overall Rating

Review


I wish I could give this restaurant a bunch of stars because the manager and waiter were extremely knowledgeable and careful by telling us there was not anything safe for a celiac On the menu even the corn tortillas since they are made in the same fryer as gluten. We brought my 4 year old son’s food with us so it was totally fine, but then the manager brought out safely prepared chicken breast tenders (with foil on the grill) with gluten free ketchup on the house, which he didn’t eat since he was already full, so I can’t speak to CC, but I felt safe offering it to my son due to their knowledge about cross contamination.

Updated 4 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Tacos

Categories

  • Dinner
  • Lunch
  • Mexican
  • Restaurant
  • Takeout
  • Tex-Mex
  • Vegetarian Friendly

Photos


Chuy's gluten-free menu
Updated gluten free menu
Add a photo View all photos

Reviews of this Chain

Celiac

Overall Rating

Review


Do not recommend eating here. They removed all gluten free proteins in the past few months. This according to an employee with a celiac child. Employee tried really hard to make something since there was a group of us by cooking separately plain chicken without the seasoning but I had to stop eating the salad.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


If you are vegetarian, there’s a few gf options like quesadillas, chips/guac, and veggie enchiladas. The meat is not gluten free! Their gluten free menu is definitely lacking. We went when the restaurant was super slow so they were able to accommodate for cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


If you tell them you have an allergy, they will send a manager out and explain in detail what is safe. The manager will also bring out your food. They are amazing and so friendly about everything.

I usually get the southwest enchilada with boom boom and plain roasted chicken (the other chicken is marinated with gluten) and I’ve never been sick!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Chips are gf but just need to be on the lookout for beer in the chicken.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


I had a great experience at Chuy’s with their awareness to Celiac disease and their ability to make sure everything was safe for me to eat. The General Manager, Bentley, was awesome and I would highly recommend requesting him to talk to when you go in!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info