Our visit here was FANTASTIC!!! The chef and kitchen manager came out to make sure I knew exactly what I could eat, and the list was extensive. They said that they can make most items on the menu gf. I highly recommend dining here. My husband was so happy that they take gf dining so seriously that he hugged the kitchen manager.
Chef came out to talk to me and modified my meal to fit my gluten free requirements. Very impressed. Also asked me if I had another allergies.
The chef that was making my food came out and informed me what was safe to eat. they did a wonderful job making sure my meal was gluten free. I had the BBQ ribs and they were amazing!! The have a separate fryer for tortilla chips and French fries. I am definitely coming back !!!
Chef came out to talk to us and assured us that our Celiac and allergies would be handled appropriately, and they were! We ordered the Cobb salad, and the ribs. Everything was excellent! We would definitely go back again.
great place not much on the menu but didn't get glutened so that makes me happy
This is a place where I feel save eating, special treatment for gf food. Although I realy enjoyed my lettuce wrapped burger with fries, the rest of the group was not at all impressed by their food and found it a bot overpriced. Very nice atmosphere though.
Second visit and both times food has been great. Very reassuring that the Chef comes to the table to ensure there is no confusion.
Food was just ok. The manager did come out to take my order though and radioed back to the kitchen to see what would work For me, which was nice. My order went in on a special "pink slip" looking form, so it would stand out in the kitchen, and they brought my food out separately to avoid cross contamination with other food for our table on the tray. View off the balcony was great and my kids loved it.
Chef was sorta helpful but got asked "what do I eat when I go out" expecting me to tell him what I wanted to eat when I didn't know what I could eat there?
GF items were not labeled but the chef comes out to your table to go through the menu with you. The food and service were good. The view from the balcony was amazing.
Food was ok but the price was high and food was limited
We ask the waitress about GF options. She was nice but not knowledgable. She suggested the chicken. She went back a couple times to the kitchen. One chef on duty so manager came over. Both of them had asked if we were celiac. I responded no but we do not eat anything that has gluten in it. The manager mentioned his daughter was celiac. He was helpful but the menu was light with options for our kids. We ordered hotdogs-no buns, steamed veggies, french fries using a dedicated GF fryer and two of the china chopped chicken salad. We were assured this was a GF option. Even the dressing and rice noodles. They delivered our salads with a huge piece of bread on the top of the salad and the hot dogs came snuggled in their buns. We sent the hotdogs back. Partly out of principal. The manager returned with new plates-no buns. We ate and paid...the bill was 70+ dollars! Btw just waters..no drinks. 30 minutes later soar thoughts and headaches. Normally if we have a small amount of hidden Gluten or trace amount we are ok. Not this time-We got glutenized. I cant help think of what a disaster it would have been if we were celiac. Sad that perhaps it wasn't as important to avoid cc because we weren't. The feedback from manager was they are working in GF menu and GF noodle sub for thinks like pasta and mac n cheese. Lets hope a higher level of GF training for staff and kitchen come with it.
They don't actually have a gluten free menu but they have the chef come to the table. He and I discussed options and we settled on a flat iron steak, grilled shrimp and mashed potatoes. They offered me a flourless chocolate cake and a GF cheesecake for dessert but I was full so I didn't try them. The food & service was really good.
Chef came out and spoke to me himself. He told me everything I can have and made me feel very comfortable with his knowledge. They also have a designated fryer! Yay! I ordered the bacon cheeseburger (it came to me as a burger without a bun but that's okay!) and French fries. It was huge and delicious. I was too full for dessert but they have three options. The chef said the creme brûlée is the best. Anyways. Definitely recommend. Great experience
Very friendly staff, kitchen manager came out and went over my wife's allergies and made 3 visits to table, first class place
Vegas Rainforest cafe was great!! No GF menu, but the chef came out and spoke to us. They said they take allergies VERY serious! I had fries and ribs.
Very disappointed! We have ate at the Seattle rain forest cafe with no problems and exceptional service. Vegas rainforest disappointed big time last night. When the chef came out he didn't help at all, he just kept saying what do u want and then shot down anything I did want. The kids were given hamburgers wrapped in lettuce and very few fries and charged 10.00 for a kids plate that my kids did not like. When we tasted the kids burgers they had no seasoning, dry hockey pucks and one was raw! The server never came around at all. All in all very disappointed.
After reading some reviews of other folks, we decided to check out the Rainforest Cafe when we arrived to the hotel. It was a long trip and we just wanted to get something in our belly that wasn't a fortune. I've eaten here previously prior to my celiac diagnosis and had decent food so I was confident they would be able to provide me with a meal to suit my needs. We ate at the bar because there was a 20 minute wait for a table in the dining room. The manager was behind the bar and said the chef would come out and make me whatever I wanted after I explained to him about celiac disease and gluten. 25 minutes later, the manager was gone and the chef never came out to check on me. So I just decided to order a salad and tell them the obvious, no croutons and no bread. The salad came out with bread on the side of the plate so my sister just took it and ended up eating it. I picked the lettuce off of the salad where the bread had been just in case. The salad was just okay. Nothing to write home about. I didn't end up sick afterwards or feeling sick so I guess that's all that really matters. It is getting tiring of always settling for something just to stay safe. I don't think I could recommend this restaurant for my Pretty Little Celiacs.
Was personally greeted by our chef; food was prepared specially and tasted exceptional; great service all around! Definitely will return.
They were so attentive to my gluten free request. The food was good & I went back twice on my trip for breakfast & dinner.
Excellent service and food options. Inform your waiter that you have a food allergy and the chef will come out to your table to take your order. They can make pretty much everything gluten free (gf pasta and buns). They will cook your food completely separately and bring it out away from the other food!!!
Had a very positive experience! When I asked the waiter about gluten free options he went and got the chef. The particular entree I was interested in was not gluten free, but he assured me he could make it gluten free. Very good meal, great service, plus gluten free dessert!
Not worth it. The Nima tester showed Gluten Found (or the wheat symbol). The chef came out and argued with us about it being gluten free, trying to blame it on the food being sent back for the cheese, that wasn’t disclosed anywhere on the menu. (When we ordered our food directly from the chef) Oh and “steamed vegetables” means cheese covered steamed vegetables. Fries are also “dusted” with flour. Nothing is marked on the menu as gluten free so all you can go on is what the chef says and when he’s not thorough in his communications, that’s a lot of faith in one person. Especially someone who has no empathy for what it’s like to have to be celiac in a wheat-based world.
So impressed! As soon as I told the server my 5 Year old has Celiac disease, she said "oh, let me go get the chef right away" he came out and said "what is she in the mood for?" I can make almost anything completely GF for her. I asked tons of questions, and he was extremely knowledgeable about GF food prep. She loved her chicken and veggie stir fry over GF pasta and felt perfect afterwards.
I told them I had a gluten and dairy allergy and the chef came out and talked to me and took my order and I ended up getting pasta. I ate a few bites and found what was clearly not a gluten free noodle mixed in with my food. I told them and they remade it quickly but it was undercooked after that. I was not charged for the food but I was very dissatisfied and feel uncomfortable ordering anything from there again. I do not feel confident rating them safe for Celiac as that is clearly not safe, but I gave them 3 stars instead if none because I do feel like this was odd circumstance that does not happen very often and would usually be a good option.
I’m not sure why they don’t have a gluten free menu. Their staff and cooks are VERY knowledgeable about the allergy. When I told my server I needed to gluten free he told me the chef would be out to speak to me. 2 minutes later he was and instead of tell me just what I could have, he asked “ What are you in the mood for?” He made everything I wanted gluten free even down to the fries which he baked in the oven so I wouldn’t get cross contamination! Also, the rainforest burger was the best burger I have had!
I have celiacs and multiple allergies to the point where I almost never eat out. The head chef came out (chef Ortiz) and looked at my allergy list that I brought and discussed with me what he could make. He created the most delicious meal I have had at a restaurant! I didn't get sick and it was such a relief to be able to enjoy a meal with family on vacation!
The manager came out and talked to me about my gluten restrictions. She promised they could make sure my food would be safe and prepared separately by the chef himself. It came out wrong 3 times and our whole party of 13 ate while I sat. Would have not been so bad had they not made so many promises. Be very careful. Even when they make it in a separate "yellow allergy ticket". They flopped on this visit!
I called and made reservations and when I did I asked the person about their GF options. She told me that their chefs were very good at working with their customers in preparing food that meets their needs. I let the waiter know of my needs and the chef came out and talked with me about my choices. I ended up have the Bolivian Talapia & Shrimp with red quinoa...it was VERY tasty! I normally do not immediately write reviews until several days pass, because my symptoms don't appear for 48-72 hours after a meal. I had no reaction to what I ate, and would definitely go back again. I sat next to the gorillas, who put on a show throughout the meal. The atmosphere here is delightful, something the younger ones will enjoy!
My family went based on reviews, and despite there only being 2 items indicated as "allergy -sensitive". Big mistake! We were optimistic as the hostess said she'd have the chef talk with us personally (great! right? wrong...). The "chef" tells us we can have a gf pasta or gf sandwich bread. I ask, what about other ingredients? sauce? meats? spices? He shrugs and says marinara and pesto "should be ok". My 13yo celiac daughter was willing to take the risk, and fortunately did not get sick. But the lack of options, knowledge and consideration was beyond infuriating. And the total bill was outrageous. $75 for 2 dinners, a kids dinner and 4 drinks. We'll never visit any location again.
Update. Went back a second time today and even after speaking with the manager, and confirming twice, they served my 5 year old regular pasta. 2.5 hours later my daughter was bent over in pain throwing up with a stomach ache. I called to speak with a manager who confirmed she was served the wrong noodles (spiral are not gf). This place makes an effort, but failed majorly today. Old Review: Amazing! Let them know about your celiac, and the manager comes to the table to explain the many options that are not even on the menu. Great for my daughter and I! They even promised no cross contamination.
They have one "Allergy friendly" item on their menu, and many others can be adapted, especially for gf. The manager comes out to confirm all allergies, and brings the dish out personally. They adapted one of their recipes for me and it was delicious, no reaction either. Service was a bit slow, but five stars for the dish I had.
I wasn't expecting much, but the food was pretty good. My five star rating, though, is based on the service. I told my waiter I had Celiac and he said he'd bring the chef right out. Chef came out and told me to ignore the GF menu and instead tell him what was on the normal menu that looked good to me and he'd tell me how he'd adjust to make it GF. Totally went above and beyond to hook me up. Highly recommend.
I came here after reading all of the reviews about how well they handled celiac customers. A manager did come to my table to talk to me about how food was prepared and to help me order safely. He also said they had a dedicated fryer for French fries. My meal came out on a GF bun and it was delicious. However, my Nima sensor found gluten when I tested the French fries. Such a disappointment! Good thing I didn't eat them before the test result popped up. The manager apologized and our server even came over to ask if I was feeling ok. That was a first! Anyway, eat here, but with caution.
They don't have a GF menu, but the hostess told me to talk to the server. They have GF rolls for sandwiches and burgers and GF pasta. Really fun atmosphere for the kids, food was really good and nice to have a place to eat on vacation that everyone enjoyed and was safe for me.
It says on the menu to make server aware of any food allergies before ordering. The manager then came out, and was actually excited to go through the menu and options there were with me! They have a dedicated fryer for fries. She gave me some time to decide and then came back and said she had to be the one to take my order, so she did on special pink paper and delivered it to the kitchen, then delivered the food to me and kept checking on me. All the while the restaurant was really busy! Great experience, didn't feel like a burden at all. Good fries and bunless burger.
I was completely impressed by the level of service here. The moment I told our waitress I had a gluten allergy she sent the chef to our table. The chef walked through the menu on everything that he was able to make safe which was 75% of the menu. He took my order on a red allergy card. The same chef brought out my dinner and assured me, he was the only one who prepared my dish to keep it from cross contamination.
Awesome experience! Chef came out to discuss gluten-free options, and explained how he prepares the dishes separately and with care. He took sons order (he has CD) and brought it out with our server. There aren't many GF options but gluten-free buns for burgers, a quinoa spaghetti and kale salad. Son had grilled chicken from kids menu. He ordered mashed potatoes (no gravy) but chef brought out rice and orange slices, too.
GLUTEN FREE PASTA!! That's right, as of this week (according to the manager), Rainforest Cafe offers quinoa and corn pasta. I had the anaconda pasta with quinoa spaghetti noodles and it was absolutely delicious. Impeccable services, the manager repeatedly came to our table to make sure all of our dishes were gluten free and promptly answered any questions. Overall, I am unbelievably impressed. The restaurant itself has an amazing, fun, family friendly atmosphere. We will be back!
Chef came out to the table and explained what was Gluten Free and also dairy free for me. Took my order on a separate allergy ticket and said he would follow that through the kitchen from start to finish. He was friendly and super knowledgeable. I would definitely recommend the Rainforest Cafe in Nashville.
I have eaten at different Rainforest Cafe's before and had a really good GF experience. When I asked here about a GF menu or options all our waitress said was "we don't have one." I ended up just ordering something that I was pretty certain would be safe and thankfully didn't get sick, but was very disappointed with the service and lack of knowledge from our waitress. Hoping we just caught them on a bad day.
Ate here over the weekend and was very pleasantly surprised. The chef came out and talked to me about my options. He was very concerned and knowledgeable about gluten. I got the queso dip with ground beef added and it was delicious! They use a shared fryer for tortilla chips, so they brought me kettle chips to go with it. It sounds odd, but it was really good. Honestly the dip was so good I could've eaten it off tree bark and it would've been fine! Definitely recommend.
The chef came out and explained to me the items on the menu that he could change to become gluten free. He gave me all the options for sides and he was thorough in his descriptions. I didnt feel judged or awkward by stating that I had a gluten intolerance. They were really helpful and i didnt get sick.
We ate here on October 28, 2016. There isn't a gluten free section on menu but we told waitress about our Celiac Disease. The chef came out and told us there were gluten free pasta and hamburger buns. He would make any dish gluten free for us. Very nice restaurant and staff. Kids loved the food and atmosphere.
Ordered the soup gluten free, came out with wheat flour noodles and wheat flour garlic bread. The chef did not come out. The manager did not come over. I could have ended up in the hospital, had I trusted them. The service was horrendous. Took 35 min to get my food and just had to wrap it up to go. Update: Just had a bite of the chicken sandwich that I ordered on an udi's bun, they didn't remove the tendon in the chicken breast so I bit into this enormous hard disgusting thing. I will never in my life go to a rain forest cafe again!
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