If we asked if anything on the menu was gluten free we were told a quick and annoyed no.
I felt like we were burdening them by asking questions and no one at the front knew anything about gluten options or ingredients. The manager was short with us and rude. We left without getting anything because it felt so unsafe for us to eat. Ugh.
We left because if I asked if something was gluten free I was just told no or “I don’t know” for literally anything.
— Not at all
— No gluten-free information on the menu
— Not Much
So sad they have a separate fryer but Filter all the oil together??? Including the oil for onion rings... Really wondering why they do that? Excluding all celiacs or gluten intolerant people...
My wife has celiac. We tried to eat at Buger Fi today. The cashier told us "Nothing on the menu can be guaranteed gluten free." The manager told us they do not have a dedicated fryer (as this profile claims).
The staff was able to quickly get answers to my questions. They do not have a dedicated fryer. The do offer Beyond/Impossible patties and the option for a lettuce wrap instead of a bun. On tap is a hard cider option instead of beer. They also serve wine.
I had a bacon burger on a lettuce wrap, "Green Style". Great meat, and no adverse reaction, but there wasn't anything else on the menu that could be GF. The fries didn't look breaded, but were fried in a shared fryer.
Very knowledgeable about celiac, guaranteed me fresh ingredients. Even though the fries are not in a dedicated fryer, that’s the only thing that would make this place perfect.
This place is PHENOMENAL!! I had the beyond burger green style but no onions or tomatoes, and it was delicious and filling! The manager Alexander is absolutely amazing and answered all of questions super honestly. He went above and beyond by even going back and making me my own hand cut fries in an area that has no chance of gluten and in a frier that has no cross-contamination and the farthest away from the gluten containing one. The fries were fantastic, too! I heard that the gluten food was absolutely great too, and the custard looks great too!
I read reviews before going to the burger place. Reviews stated they had a gluten free menu and fries. Both are not true. Did not eat here. Will not eat here. Do not feel safe here.
The staff was very friendly. There was a small bit of confusion when ordering but once informed the staff fixed my burger and gave my daughter and wife complimentary fries.
We had a great lettuce wrapped burgers, the cashier was knowledgeable about cross-contamination etc. the fries they have are homemade and not frozen they were absolutely delicious however there is no dedicated fryer.
From their website: “GLUTEN OPTIONSThe potato rolls we use have two of the top 10 food allergens wheat and milk. We also manufacture all our products in the same plant and production lines as products with sesame seeds. Most people wanting to avoid gluten can eat anything weserve except for our burger and hot dog buns. We are proud to offer “green style” which is any menu item wrapped in iceberg lettuce. If you are highly sensitive and would like us to change our gloves, we would be happy to do that at your request. Additionally, because our folks work with hamburger bunsall day long, there may be the possibility of cross-contact in our restaurants. We encourage you to carefully consider your dining choices.”
Great food, great service! I had a double cheese burger with bacon, with a lettuce wrap and fresh onion, & jalapenos. The staff was great. They did not have a dedicated fry fryer her so I hesitated. I asked for a small sample (just wanting 3 or 4) of fries before I ordered because I can tell after a few fries if they are going to bother me or not. The "sample" if you will, was as big as some places serving. The food came out quickly and tasted great and the servings were giant! And no issues for me. My wife had onion rings not GF but they were HUGE.
Came in extremely hungry after a long trip. Staff said they could do a salad bun, instead of a normal bun. Got just a paddy, wrapped in a lettuce leaf. Was charged the full amount and could not get any fries or something else. Did not get sick, but left hungry.
Delicious bun-free burger. The server confirmed that the fries are cooked in a separate frier than the onion rings. Hard cider on tap. Husband has celiac and didn't get sick. All burgers are GF without the bun except the veggie burger.
Got a lettuce wrapped burger which was tasty but had a bad reaction. Watch out if you are celiac...was assured there were no gluten containing ingredients in burger. Did not have any fries as they use same fryers for everything/Onionrings, etc. Staff did not seem very knowledgeable, definately will not return.
BurgerFi is NOT gluten free by any means. No buns, only lettuce wraps. The fries are not fried in separate oil. However, they are knowledgeable about NOT being as gluten free friendly as you may think walking in there.
Ate there for the first time last week. Got a cheese burger in a lettuce wrap. Both the fries and burger left me full without any contamination symptoms.
Got sick. I'm not even that sensitive. Shared fryer. Told me they had gf buns, and I ordered the CEO. Came on a regular bun. The waitress then told me they apparently didn't have gf buns. Tasted great yesterday...
Ordered a 'green' burger. Will go back and next time I will get some custard too.
Update: Ate the custard. Solid choice. I'd come back just for dessert.
Gluten free options with buns and some cross-contamination prevention taken. FRIES & onion rings are NOT gluten free (not Celiac safe) according to the manager. They're cross contaminated in the frier. To clarify, I did not feel safe ordering here so never tried their products.
All I could eat here was a patty. No fries or even chips.
Burgerfi is a grass-fed burger joint. They do not have a gluten free bun, but they do have a lettuce wrap instead of a bun. They are definitely NOT knowledgeable about what gluten is. I came in hopeful and the workers told me everything has gluten and they just tell all customers that everything has gluten. We asked them if there is anything inside the meat and of course they said no, it's just meat. Then we asked if they know what gluten is and of course they said no. They really should educate themselves instead of turning away customers. I almost left, but luckily I am very knowledgeable and know the right questions to ask. We ended up having to talk to the manager, and he was more educated. They cook the burgers in peanut oil and it is cooked on a separate grill than the buns. The basic burgerfi burger and the veggie burger are gluten free (the veggie burger is made with quinoa). I had a burgerfi burger wrapped in lettuce. There was more lettuce than meat, but it was good and I feel fine!
went to one in cary, nc. i only can have burger in lettuce. fries and onion rings are fried in peanut oil wasn't concerned about cross contamination. not a fan.
Burger in the lettuce wrap was very good but their fresh cut all natural fries are cooked in the same fryer as the onion rings so no longer gf.
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