Gluten-Free at Basil Box

Quick Service Restaurant
42 ratings
Reported to have a gluten-free menu
Celiac

Overall Rating

Review


Menu is all gluten free, but they had a limited time offer item that wasn’t. Got cross-contaminated.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Everything is labelled “gluten friendly” but when I asked none of the ingredients in the build your own box contain gluten. It was good!

Safety


Is ALL the food in this establishment gluten-free?

— All food is gluten free, some drinks may not be gluten-free

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


They got my order wrong in like 3 ways

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


Build your own bowl with a great selection of gluten free veggies, bases, sauces and meats.

Safety


Is ALL the food in this establishment gluten-free?

— All food is gluten free, some drinks may not be gluten-free

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for keto
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good with other allergies
Gluten Intolerant

Overall Rating

Review


First time visiting here and was very impressed. The employee walked me through the options and made me feel comfortable in ordering. Lots of great options to build your own box or they have some tasty looking menu options.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
Gluten Intolerant

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for keto
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Offers online ordering
Gluten Intolerant

Overall Rating

Review


Knew I was very safe eating here. The rice could have been more flavorful but otherwise this was exactly what you’d expect from a fast casual spot that does focus on fresh.

Safety


Is ALL the food in this establishment gluten-free?

— All food is gluten free, some drinks may not be gluten-free

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


The entire establishment is gluten free and so no danger of cross contamination on site. Food is tasty and nutritious - build your own meals. Reasonably priced. Recommended for lunch especially. Perfect location if you are shopping at Eaton Centre.

Safety


Is ALL the food in this establishment gluten-free?

— All food and drinks are gluten-free

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for lunch
  • Good for takeout
Celiac

Overall Rating

Review


Yummy food! We order from Basil Box (via food delivery services) when we need a quick, healthy meal. I cannot say, however, that it’s entirely safe for celiacs. Their sauces don’t list the ingredients, so for me, it’s a bit difficult to fully trust. For those who get serious reactions, you may want to be a little extra careful here.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for keto
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Offers delivery
  • Offers online ordering
Celiac

Overall Rating

Review


Build your own Gluten free bowls and all sauces are vegan! Very tasty, healthy and Celiac safe.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Great food and a gluten free kitchen, although the staff informed me that the food is only considered “gluten friendly” due to possible risk of cross contamination in the supply chain. Most likely safe, as no gluten containing ingredients are used in the kitchen, but I’d still be careful.

Safety


Is ALL the food in this establishment gluten-free?

— All food is gluten free, some drinks may not be gluten-free

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for keto
  • Good selection of healthy options
Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Everything on the main menu is gluten free. They have added some "street kitchen" items during the pandemic that are not all gluten free, however when I reached out to them they explained that they take cross contamination seriously. The meatballs are incredible! I also love their chicken box with peanut sauce!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


I placed an order through Skip the Dishes. It says the satay beef is gluten friendly so that’s what I ordered. They called me from the restaurant saying the satay beef is the only thing not gluten free. I am glad I put in the notes that I have celiac disease or they would not have called me. They should probably update the menu so no one gets sick. I ended up getting the lemongrass chicken and it was very good.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Love Basil Box. Been going here for a few years. Never had an issue with food. Great flavours!

Safety


Is ALL the food in this establishment gluten-free?

— All food and drinks are gluten-free

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


I have gone to the Square One location and was not pleased with the quality. This Oakville location has fresh offerings and has not disappointed me. There is a patio area. Most of the foods are gf. I think there is a packaged dessert or snack that isn't.

Safety


Is ALL the food in this establishment gluten-free?

— All food and drinks are gluten-free

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


Great gluten free facility !!! Very clean kitchen

Safety


Is ALL the food in this establishment gluten-free?

— All food is gluten free, some drinks may not be gluten-free

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


This was posted to a local group by the founder. Hope it helps!

Hi everyone,

First post here and I’m trying to help promote my business, especially during these difficult times for restaurants. Feel free to remove it if it is not allowed.

My name is Pete and I’m the founder of the fast-casual restaurant chain called Basil Box.

We currently have 16 locations across Canada in Ontario, Alberta, and BC. Our BC locations include 810 Burrard (Burrard & Robson) and our new store opening at the new Amazing Brentwood in August!

Everything we currently serve on our menu is inherently free of gluten. Last year we did rebrand brand ourselves “gluten-friendly” instead of “gluten-free” because we became aware of the law to officially label as “gluten-free”. As a relatively small but growing chain, we don’t have the funds available to put towards scientific testing on all our foods to ensure we are under 20 ppm gluten content per Health Canada regulations to officially label “gluten-free”.

The majority of our items we make in house and the few items that we bring in from outside suppliers we carefully look at the ingredients deck.



Our website with location list can be found at www.thebasilbox.com

We hope to serve you soon!

Safety


Is ALL the food in this establishment gluten-free?

— All food and drinks are gluten-free

Celiac

Overall Rating

Celiac friendly?

Yes

Celiac

Overall Rating

Celiac friendly?

Yes

Celiac

Overall Rating

Review


I Spoke to the manager and she assured me that the restaurant is not dedicated gluten-free. Do use gluten-free ingredients however will not guarantee that it is Coeliac safe.

Celiac friendly?

No

Celiac

Overall Rating

Review


Great tasting food. Rice / noodles / salad bowls

Celiac friendly?

Yes

Overall Rating

Review


So happy to find this fully gluten free option in the mall!!!! The food is fine.

Overall Rating

Review


Delicious. So great to be able to order delivery too, or for quick takeout!

Overall Rating

Review


Advertised as gluten friendly. I was told that they could not guarantee anything on their menu was gluten free. Would be fine for non-celiacs but it is not gluten free.

Celiac friendly?

No

Overall Rating

Review


All gluten free - Tom yum soup wasn’t edible but not the best. Still better than eating at a place with cross contamination !!!

Celiac friendly?

Yes

Gluten Sensitive

Overall Rating

Review


Everything is gluten-free and dairy free, except a few drinks have dairy in them. Very delicious healthy bowls. This was a treat as we could have anything! It was fast and tasted great. Highly recommend!

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Eat here regularly, it’s always really tasty and I’ve never had a reaction. Everything is gluten-free. Most often I go with a noodle or spring mix base ( or a combo of both ) and I have the steak and shrimp or chicken and shrimp. Food is really good, staff always nice and efficient.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Everything is gluten free and delicious

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Finally a healthy and delicious fast food option! There is no gluten on site, so you don’t have to worry about cross contamination. Extremely satisfied with my meal today!

Celiac friendly?

Yes

Celiac

Overall Rating

Celiac friendly?

Yes

Celiac

Overall Rating

Celiac friendly?

Yes

Overall Rating

Review


Everything is gluten free. Many options to choose from.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


This place is great! All gluten free. Celiac friendly. Great noodles and sauces with chicken, steak or shrimp. My daughter loved it! She had noodles with a peanut sauce.

Celiac friendly?

Yes

Overall Rating

Review


Fantastic. Every single thing on the menu is GF, and tons of combinations. A go-to lunch spot that is celiac safe.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Fast Asian food, all gluten free! A much larger indoor seating area than most Basil Box locations, and even some back patio seats.

Celiac

Overall Rating

Review


Excellent food, everything is gluten free. Build a bowl style cuisine. Absolutely Celiac safe!

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Everything on the menu is gluten free and delicious! The staff seemed very knowledgeable and assured me that there was no risk of cross contamination. The food is so good!

Not celiac

Overall Rating

Review


Yum! I wish we had a restaurant like this back home, I would love to try all different combos if I could. Although we aren’t dairy free, there are numerous options for those that are. A winner for sure.

Celiac friendly?

Yes

Not celiac

Overall Rating

Review


As quick eating options go, this location was great! We were so surprised to find Asian food with no risk of cross contamination. Quick, easy, friendly. Wonderful! Thank you so much.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


100% gf. Staff is knowledgeable (or will check) about other allergens. The food is tasty, though not the absolute most amazing in the world. But the fact that my kid loves this place, and we can both order almost everything on the menu makes it a hit for us both.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Every time I eat here I get slightly sick. Idk what is going on, might just be me though. Friendly staff, great location, beaitiful interior.

To be honest, I doubt the staff is knowledgable about celiac and cross contamination, as they hire new people here and there. Imagine one new employee eating a subway for lunch, then coming back to shift in their innocence without the slightest clue of the dangers they are putting others in. I especially hate it when they speak over your food exposed, very triggering. Sucks because the food is good depending on what sauce you get, but it is definitely overpriced and they are stingy with the protein.

Overall Rating

Celiac friendly?

Yes

Gluten Intolerant

Overall Rating

Review


Celiac friendly. I ate there twice, it was tasty, and I wasn't glutened.

Celiac friendly?

Yes

Overall Rating

Review


Everything is gluten-free so we don’t need to worry. Great flavours, tasty, healthy, friendly staff and nice space.

Love basil box.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


I love Basil Box! Pick a base (greens, rice noodles, white rice, brown rice), a protein (chicken, beef, tofu, shrimp), 2 veggies, sauce, and "extras" like crushed peanuts and fresh herbs. The tofu is so yummy, and I like that you can mix up your ingredients a bit each time you go. As a vegetarian, my only option is the tofu, but it's a great little place to get a quick, safe, asian bowl.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Fast, delicious Asian food. All gluten free.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


So great to be able to grab food on the go and not worry about it! Good amount of food for the price and fresh/healthy :)

Celiac friendly?

Yes

Celiac

Overall Rating

Celiac friendly?

Yes

Celiac

Overall Rating

Celiac friendly?

Yes

Gluten Free Features
  • Allergen List
  • Gluten-Free Menu
Categories
  • Asian
  • Dairy-Free Friendly
  • Healthy
  • Lunch
  • Online Ordering
  • Quick Service Restaurant
  • Takeout
  • Vegan Friendly
photo
Chili lime shrimp was spicier than expected but delicious