Gluten-Free at Basil Box

Food was delish, very safe. Quick and good place

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I just got back from lunch at the Basil Box. Although they have some gluten containing products they have always said they are made in a separate area of the restaurant. The build your own box from the front section is supposedly all gluten-friendly items and that there is no gluten kept in that area. Today, after ordering my food, I noticed they had GLUTEN containing spring rolls located behind all the sauces. Big cross contamination risk. I hope I don’t get sick as it typically takes a few hours. I have lost my confidence in their ability to serve me safely and will think twice about going back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

My second time eating there and I was so happy! Yummy curry tofu rice bowl. Filling and decent price.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Very good pad Thai.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I was told everything is gluten free although they aren't a gluten free establishment. I haven't had a reaction to any of the food there.

Majority if not everything is marked gluten friendly.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Great food, very fast.

Safety Feature Ratings

• Completely dedicated gluten-free kitchen

Other Characteristics

• Good for dairy-free

Everything is GF! Delicious

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Truly underwhelming on all fronts. Their menu looks amazing. But they were out of some ingredients due to supply chain issues and were unable to answer any questions about what was in the replacement ingredients, which made us wary of ordering those items. Staff seemed really checked out -- I am aware that no one at a restaurant like this is paid enough to care, but it doesn't make for a great experience. One thing my companion ordered was still cooking, so they made my box, but his took almost 15 minutes more to come out. So we didn't even really eat together. Food tasted okay, but I wouldn't go back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

All the bowl makings are gluten free, so I still have a relatively high level of confidence when ordering from here, but I do miss the comfort of when the entire menu was gluten free.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I got one of their boxes and it tasted really good! They mark gluten free items on the menu, their boxes seem to be the easiest thing on the menu to make gluten free. Not sure about their other menu options being gluten free. They also have prepacked gluten free sweets from a dedicated gluten free company.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good vegetarian options
• Good with other allergies
• Offers delivery
• Offers online ordering

Server did not know what gluten is and only pointed at the signs that are marked gluten friendly. No effort was done to prevent cross contamination as no gloves were changed, some utensils shared, prep space was shared with gluten-containing foods, and I saw gluten-containing foods would splash into other containers. It just did not feel safe and I did not want to take the risk. I gave away my box to a friend and they said it tasted okay but portions were small for the price. Celiacs should be very cautious here.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Good for dinner
• Good for keto
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good vegetarian options

Very accommodating and polite staff, explained what is gluten free and how food is prepared, and even let us try samples before ordering (for flavour and spice preferences). We had a build our own box.

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Separate gluten-free menu

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for lunch
• Good for takeout

Everything except the chips is gluten free, great for a quick lunch

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Awesome food and all Gluten free

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Very tasty. The menu is gluten free

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Entire menu is gluten free and nearly everything is dairy free. Wonderful food for a good price

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Convenient place to stop for lunch. According to the staff everything is gluten-free. I've never had a reaction and it's delicious for quick-service food!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Completely dedicated gluten-free kitchen
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegetarian options

So nice to have a clearly marked menu.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac here and have no issues eating from this location. Fresh and clean flavours. Healthy to boot!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Eat here regularly, it’s pretty tasty and I’ve never had a reaction at Queen St W. Location. Often get a noodle or spring mix base ( or a combo) and Ive had the steak, shrimp and chicken. Food seems fresh, staff always nice and efficient.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Delicious but I had mild reaction to peanut sauce and lemon grass chicken option.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I got sick shortly after eating here. NOT CELIAC SAFE OR DEDICATED GLUTEN FREE.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Always a good stop for quick and easy and safe yummy food!

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

My go to for a quick safe lunch near the TMU campus. I get the small box with chicken sweet potato veggies and the sweet chili sauce

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Some gluten items so ask first. But lot of gf items like pad Thai

No longer a dedicated gluten free restaurant. They bake gluten cookies in the same kitchen, so wheat flour on surfaces. Basil Box was my go-to when in Toronto, but they made me so sick I missed an important event.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Offers delivery
• Offers online ordering

Delicious and so many choices!

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Everything was not GF, staff seemed to have a rough idea of what might be GF, but bao buns are topped with the same toppings as the boxes, leading to similar odds of cc to a Subway restaurant.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Only two items that have gluten. Good, fast food

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Super delicious food for any member of the family even if they’re not celiac. We had the low fat signature box, pad thai and passion fruit lyche soda. Most of the menu is GF except for the mac n cheese.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Completely dedicated gluten-free kitchen
• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for keto
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good with other allergies
• Offers delivery

Wow! AMAZING FOOD! Everything was GF. No risk of cross contamination. Never got sick. Great healthy options

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Menu is all gluten free, but they had a limited time offer item that wasn’t. Got cross-contaminated.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Everything is labelled “gluten friendly” but when I asked none of the ingredients in the build your own box contain gluten. It was good!

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Good

They got my order wrong in like 3 ways

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Build your own bowl with a great selection of gluten free veggies, bases, sauces and meats.

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for keto
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good with other allergies

First time visiting here and was very impressed. The employee walked me through the options and made me feel comfortable in ordering. Lots of great options to build your own box or they have some tasty looking menu options.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for keto
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Offers online ordering

Knew I was very safe eating here. The rice could have been more flavorful but otherwise this was exactly what you’d expect from a fast casual spot that does focus on fresh.

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Good

The entire establishment is gluten free and so no danger of cross contamination on site. Food is tasty and nutritious - build your own meals. Reasonably priced. Recommended for lunch especially. Perfect location if you are shopping at Eaton Centre.

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for lunch
• Good for takeout

Yummy food! We order from Basil Box (via food delivery services) when we need a quick, healthy meal. I cannot say, however, that it’s entirely safe for celiacs. Their sauces don’t list the ingredients, so for me, it’s a bit difficult to fully trust. For those who get serious reactions, you may want to be a little extra careful here.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for keto
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Offers delivery
• Offers online ordering

Build your own Gluten free bowls and all sauces are vegan! Very tasty, healthy and Celiac safe.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Great food and a gluten free kitchen, although the staff informed me that the food is only considered “gluten friendly” due to possible risk of cross contamination in the supply chain. Most likely safe, as no gluten containing ingredients are used in the kitchen, but I’d still be careful.

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for keto
• Good selection of healthy options

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Everything on the main menu is gluten free. They have added some "street kitchen" items during the pandemic that are not all gluten free, however when I reached out to them they explained that they take cross contamination seriously. The meatballs are incredible! I also love their chicken box with peanut sauce!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I placed an order through Skip the Dishes. It says the satay beef is gluten friendly so that’s what I ordered. They called me from the restaurant saying the satay beef is the only thing not gluten free. I am glad I put in the notes that I have celiac disease or they would not have called me. They should probably update the menu so no one gets sick. I ended up getting the lemongrass chicken and it was very good.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Love Basil Box. Been going here for a few years. Never had an issue with food. Great flavours!

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I have gone to the Square One location and was not pleased with the quality. This Oakville location has fresh offerings and has not disappointed me. There is a patio area. Most of the foods are gf. I think there is a packaged dessert or snack that isn't.

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Offers online ordering
• Offers outdoor seating

Great gluten free facility !!! Very clean kitchen

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

This was posted to a local group by the founder. Hope it helps!

Hi everyone,

First post here and I’m trying to help promote my business, especially during these difficult times for restaurants. Feel free to remove it if it is not allowed.

My name is Pete and I’m the founder of the fast-casual restaurant chain called Basil Box.

We currently have 16 locations across Canada in Ontario, Alberta, and BC. Our BC locations include 810 Burrard (Burrard & Robson) and our new store opening at the new Amazing Brentwood in August!

Everything we currently serve on our menu is inherently free of gluten. Last year we did rebrand brand ourselves “gluten-friendly” instead of “gluten-free” because we became aware of the law to officially label as “gluten-free”. As a relatively small but growing chain, we don’t have the funds available to put towards scientific testing on all our foods to ensure we are under 20 ppm gluten content per Health Canada regulations to officially label “gluten-free”.

The majority of our items we make in house and the few items that we bring in from outside suppliers we carefully look at the ingredients deck.



Our website with location list can be found at www.thebasilbox.com

We hope to serve you soon!

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

Celiac friendly?

Yes