Dedicated fryer for French fries. They fill out a Red Food Allergy form for your food once you identify your allergy and have a separate space for food preparation. Would eat here again, it was great.
I tested the GF hamburger bun with my Nima Sensor and it tested safe. Had a classic burger and French fries, which they said would be fried in a separate fryer. My food came out marked with a red allergy ticket. It was delicious and I had no side effects at all.
Nice place, has an eclectic vibe. Clean. Very Celiac friendly, the staff new what I was talking about. The burger was great and the GF bun was really good. The shake was superb! Highly recommended. Definitely coming back when in Houston.
You can have a Burger on gluten free bun and the French fries are 100 percent gluten free. The only thing in the fryer is the French fries. This is celiac friendly :)
Fries are no longer gluten free! I got sick last time because they didn’t mention the change in shared fryer when I told them about my allergy. Do not recommend.
My experience was not great. The burger is underwhelming with no flavor. The gluten free bun is very large and too sweet to compliment a burger. The side salad is prepackaged and there is no quality control in kitchen as carrots had that white haze from being old and lettuce was beyond wilted when it turns black & slimy. On the flip side, the staff was friendly and they do have an allergen booklet. I was told there is not a separate fryer...be careful from what you read on previous reviews.
They have GF buns but when I asked about the fries they said that they are fried in the same fryer as the hush puppies. Warning!! I’ve been reading all about them being GF and celiac friendly and was surprised to learn that
Staff knew about celiac and flagged the order to be extra careful with the burger bun, however they no longer have a dedicated fryer so none of the fries are safe.
This place is not gluten free. To much cross contamination. I saw the guy in back handling all the burger as well as the gluten free ones without bothering to change his gloves. So basically he grabbed 4 none gluten burgers before touching my gluten free burger and on top of that he also touched my fries after he touched all the other burgers. I specifically even gave them instructions about my allergy.If you have a celiac disease don’t eat here you’ll probably get sick. I won’t be eating here any more. It’s not worth the risk. I had to throw away the bread and just eat the meat which was basically pointless when ordering a gluten free bun.
Decent place for burgers, they can modify most items for allergies. They were out of GF buns the first time we went, and we were told the fries are cross contaminated, no separate fryer.
So very careful with allergies. A red allergy ticket is created when you order beef is ground on premises so very fresh. They bake their own buns and gluten free are kept separate. Cut their own fries and they are fried in a dedicated fryer. My husband is very sensitive and has never had an issue. They are knowledgeable about their ingredients and my multiple allergy child can eat as well. Bonus the food is delicious as well!
WARNING: THEIR FRYERS ARE NO LONGER GF DEDICATED. They changed their menu recently and now they cook hush puppies in the fryer. Also the manager lacked knowledge and tried to tell me I was more likely to get gluten breathing their air than eating fries out of their shared fryer. 🙄 Even the burger ended up having cross-contamination. I was sooooooooo disappointed because my last experience (at NH location) was so perfect. 😩
WARNING UPDATE: THEIR FRYERS ARE NO LONGER DEDICATED. They now cook hush puppies made with flour in there. After reading positive things about multiple locations nationwide, I called this restaurant to ask their protocols in place. I was so impressed. They start with a red ticket for any allergy and the kitchen staff knows that means to get fresh gloves and fresh utensils etc. Buns are made in-house and are tasty. Tons of types of GF fries to chose from. Staff very knowledgeable and willing to accommodate and look up if anything like a sauce is for sure GF.
This review is really my fault, but is a warning. I’m gluten sensitive but not celiac & I ordered the “Impossible” plant-based burger & GF bun & responded (to her question) that GF was a preference vs allergy to spare them the CC discussion since I’ve eaten there before & love it. Do NOT order this “impossible” plant-based burger, I loved eating it on the yummy GF bun & the sweet potato fries I’ve had before, but this plant-based “burger” gave me the most severe gluten reaction I’ve ever had (extreme indigestion) & turns out to have wheat, yeast extract, etc. I ordered it on a GF bun, but never asked if it was GF, my fault although I wish the order counter person had mentioned the gluten ingredients (ingredients were not on the menu). Great food & service (love the GF buns!) but stay away from the plant-based, yummy Impossible burger!
Showed up with my girlfriend and kids. She had a GF burger, kids at whatever, I ate fries and cocktails. Fries were sorta hard, actually. But I didn't feel sick so that's good. Everyone was accommodating. Right next to Union Station, definitely had a tourist feel.
I’ve eaten there multiple times and never gotten sick and I’m very sensitive. I always check and the fries are consistently fried in a dedicated fryer. They have a gluten free bun but I usually just do a lettuce wrap because I like it better. The only bummer really is that only 1 of their shakes is gluten free but I wouldn’t eat it anyway since the machine is used to make all the other shakes.
The food is absolutely delicious! The staff are knowledgeable about celiac, the food is flagged for a gluten allergy (and brought out separately). We will probably come back here during this trip, wish we had one back home in NC!
Very much enjoyed my meal. The bun was different but quite good. The burger was amazing. And there are so many flavors of fries. I believe I could order all of their menu with some modifications. Wish they were closer to home.
The menu has several warnings about the possibility of cross contamination, despite using gluten free ingredients in the vast majority of their dishes. However, when I explained I had an allergy, the person taking my order filled out a red ticket to indicate my gluten allergy to the chef. I had no reaction after the meal, so I trust the kitchen staff did their best to provide a gluten free experience for me.
All the french fries are gluten free. Their gluten free bun is amazing, it's almost like a fluffy English muffin. They are very cautious of cross contamination, they even write a warning on red note, so the kitchen doesn't forget. Really yummy and a great atmosphere.
One of the best burgers I’ve had in a long while! Stopped by here after being turned away from a chain restaurant, and we are so glad! They took great care with our order, made sure to write out allergy slips when we ordered, etc. Delicious...wish we had one near our home!!
Staff was nice. My burger was awesome. My wife didn’t like her’s. She has celiac. Bun was a brick and there was not enough flavor to cover the nasty bun. Waiter seemed a bit clueless but the manager came over and gave us a $10 gift card for the trouble.
Great service from start to finish! The person taking our order was very attentive. There are allergy red tickets that he filled out for each member of my family. He double checked allergen menu. Fries are safe. Great variety of burgers! Shakes can be made gluten free! My son said the vanilla gf shake was really good! Definitely will be back when we go to TX A&M.
If you are Celiac you should feel SUPER comfortable eating at this place. They are very knowledgeable about all the menu items that are GF. And ALL THE FRIES are gluten free! All of them! Separate fryer. So many delicious options. The GF buns for the burgers are outrageous. Made fresh in house. What a treat! Don’t miss this place!
I’ve gotten sick a few times, but I usually have a good experience with this location! Try to avoid the fries, and make sure you double check on the toppings, because some of them have gluten that you wouldn’t expect. I haven’t eaten here in a while, so I don’t really remember what exactly is and isn’t safe of the toppings, but I’ll add on to this next time I go.
I called and spoke to a manager about the fries and he said they have a dedicated fryer and they are gluten free! (I saw a fried chicken on the menu that I didn’t see before so I was concerned the fries were no longer gf.) I have eaten here multiple times without problems and the burgers and fries are really good! I wish we had a location closer. If you tell them it’s an allergy, they will take extra precaution as well.
Every time I have gone in the staff has been very knowledgeable about celiacs and it super carful with cross contamination. Every morning the buns are home-made on separate gluten-free utensils in a separate area. The wait is slow, but worth it.
During the ordering process the staff member asked if my request was an allergy and proceeded to enter it as such. GF bun was good and burger was cooked to order. However, when I asked about a designated fryer for the fries, they discussed it among each other and told me that typically they would, but that morning they used it to fry donuts. Apparently they all thought that was hilarious. Needless to say, I skipped the fries and only ate the burger. Yes, the burger was good...but lack of fries and staff behavior would not have me running back to this location.
1/26/19, third visit, need to watch out and exercise some self-control. Great meal with my boys, one of whom has Celiac like me. Had some shakes. They were yummy! Only non obvious gluten items are bacon and blue cheese as far as I know. 1/12/19, second visit just as good as the first! I just got back from an excellent lunch. They didn't have a GF menu, but I had researched ahead. No bacon and no blue cheese. Maybe no tuna. They seem to have a good system as well with an allergy card filled out that follows the order. Will definitely come again!
So went in and found out all they had was a GF bun and truffle fries. There were no burgers or anything else. A plain, empty bun and truffle fries were all they had. Hahaha, I laughed so hard. Got some fries and watched my friends eat. Not celiac friendly if the only thing you offer at a burger place is a bun. The cashier even asked the manager who just gave her a book and didn't even bother to speak with me. Guess they dont want people's business! Won't be going back, that's for sure!
Went for lunch with my 4 year old and it was not Celiac safe. She was throwing up after. Maybe Nichols Hills Location is better.