I think that they probably learned from their experience with our family - they were honest and apologetic that they told us the sweet potato fries were gluten free, and then later (after we had eaten a bunch) the manager came over and said “do you have celiac?” Because they were fried in same frier as mozzarella sticks... they didn’t charge us for our food, and I appreciated the honesty, and the GF burgers were some of the best we have had, but we will have symptoms tonight. I hope this restaurant is safer because of this experience with our family.
They have gluten free buns and gluten free English muffins. Great service. Had avocado toast with English muffin.
Gluten free buns are good...fries not in dedicated fryer.
Ruby’s has recently launched a new Gluten Free offering! They have a delicious and truly gluten free recipe for their chicken strips. They are using fresh, not frozen, organic chicken and a rice flour based breading. Best part- these are cooked in a dedicated fryer, not shared with other menus items that aren’t GF! Supposed to be available in other locations very soon!
Staff is knowledgeable. I got the breakfast egg sandwich with the gluten free English muffin as a substituted bun. No problem! Also, most of their milkshakes are GF
Excellent service. Breakfast items were gluten free, but that’s true at most restaurants. It was nice that they had a gf English muffin available. I would not go out of my way to dine here just for the gf options.
Very yummy burger and they had a separate fryer for fries.
Wow! Pretty good burger for airport food! They offer gluten free hamburger buns or will wrap it in a lettuce wrap for you. The kitchen manager cane by to ask if I was celiac or intolerant. Said the fries are cooked in a shared fryer and offered a fruit cup, side salad or bag of chips as an alternative. Said he has the cooks change gloves and clean spatulas. Burgers are cooked on a separate grill and prepared in a separate clean space. I was impressed with his knowledge and his sense of concern. I felt extremely safe. Even told him about this app and he wanted to know the name since he had no idea it existed and thought it was “pretty cool”
I've ordered the Vegwich here on their gluten free bun with the side salad (no croutons, of course) and haven't had any issues.
Cute place but I wouldn't call it celiac safe. I asked about the fries and they're made in the same fryer as breaded foods. The root beer float couldn't even be guaranteed safe, according to staff. I just let my boyfriend eat here (he isn't celiac) while I sat and drank water. Good review is because he LOVED his chili and hamburger, the view is great, and the waiter, Noah, was very friendly and courteous. He told me there were gf buns but I didn't take the chance because I'm 6 months pregnant.
Very knowledgeable and extremely safe !!!
Offer gluten free bun or “protein style” burger wrapped in lettuce. Server seemed a bit confused about whether fries were gluten free or not.
They had gluten free buns, some fruits and eggs, but besides that there were not many naturally gluten free options on the menu.
Fries are not gluten free. Cooked in same friyer as breadcrumbed items
This particular location at the Carlsbad Outlets has gluten-free buns. Otherwise, there are no other clear gluten-free choices on the lunch/dinner menu. There is no dedicated fryer - I was confused by other locations' reviews and thought they had a dedicated fryer. So when I asked about gluten-free options for my daughter with Celiac, our server told me right away about shared fryers and that any fried food would not be safe. we ended up ordering a burger with GF bun and a side salad. The GF bun, while tasty, was still partially frozen. Side salad came out of the kitchen with the croutons on top. We promptly requested to re-make it, which they did right away and apologized. I'm giving this place 3 stars as opposed to 2 because the server really tried to accomodate us and seemed knowledgeable. I asked him to request that the kitchen take steps to minimize cross-contamination, clean out the grill, etc., and he was happy to oblige. I also really appreciated that he understood about shared fryers and told us right away. He also knew ingredients in sauces and helped us select a burger without gluten-containing ingredients.
Great GF spot! They have gluten free hamburger buns which were pretty tasty. Cajun fries were better than the regular fries- although not sure about the fryer situation
Had a turkey burger on a gluten free bun. The fries were safe too! Delicious, can't wait to go back. Did not get sick.
great GF buns! not sure if it's good for celiac.
Now has a dedicated fryer for fries, we tested the fries with the Nima and they came out safe 😃, unfortunately we ordered the chicken sandwich with gluten free bun and that tested positive for wheat, probably from cross contamination on the grill, they grill the bun assuming with regular buns, we did not notify the wait staff, 👎 the chicken grill side came back positive for wheat 👎👎, otherwise the staff was pretty knowledgeable about gluten safety, another crappy day with celiac when ur starved
Went here after reading such great reviews. Place was almost empty. Ordered burgers with gluten free buns. Stressed the gf MANY times. Also got fries and shakes. Again, we stressed the whole gf thing and the waitress even repeated it. We got our food and Intake a bite. The bun is unlike any gf bun I've ever had. Then I notice my daughters bun looks different, and hers is falling apart, as we have come to expect from most gf buns. I realize they have given me a burger with a regular bun! I call the server over and they go get a supervisor who removed my entire plate to go check it out. By this point I'm already feeling the impact...he comes back out and offers to get me a new burger and he acknowledges it was NOT a gf bun and he's not sure what happened. They Did comp my meal, but that's not enough to make me feel good about dining there again
While they did have a gluten free bun, my food was undoubtedly cross contaminated. Tasted good while I was eating it, but it made me sick later
I spoke to the kitchen manager about my specific gluten free needs and they still managed to give me a non-gluten free bun. I feel so sick! Stay away from this place!
My son and I had a great experience at Ruby's. The burgers and fries were delicious. The fries were cooked in a separate fryer and the staff was very nice and helpful.
Only have gf buns. Not celiac friendly.
Great fries, cooked separately. Had a bacon cheeseburger no bun that was good. (They have GF buns, but they contain egg and I am allergic to egg.)
Downtown Palm Springs - Manager came to the table to answer my questions. Had a great Apple Walnut Salad with chicken. Wish the GF options were marked.
They are very careful. This location also has a separate frier, so you can enjoy fries too!
Grill is shared. Good luck
Had a turkey sandwich on gluten free bun, husband had burger with gluten free bun, French fries are fried in same area as everything else so I opted for a side of fruit. My father-in-law had a non-gluten free meal of an egg sandwich and potatoes and loved it.
Thus goes for ALL Ruby's diners. I asked to see a gluten free menu, they brought me out the ingredients listings for all their products. I was shocked to see, listed in big letters, on their burgers, CONTAINS WHEAT. THE BURGERS ARE NOT GLUTEN FREE, EVEN THOUGH THRY OFFER GLUTEN FREE BUNS!!!!!!!
Don't trust your waitress, there is no dedicated fryer... they will swear up and down it's gf dedicated but when you ask for the manager they say it isn't
No dedicated fryer. Gluten free buns, was offered fruit, salad, or coleslaw instead of fries
They have gluten free buns and if you ask will make fries in their own pan to avoid cross- contamination. They also will make shakes separately and hand mix. We visit often and they are always very aware and careful even though they will tell you they can't promise no cross-contamination. My son has never gotten sick and he is extremely sensitive celiac
They have gf buns but said they were prepared on same place everything else is put together
the gluten free buns are great!
I had a wonderful chicken club sandwich and great fries. No reactions!
Waitress was knowledgeable and helpful. I stuck with the lettuce wrapped avocado burger & it was fresh and delicious. Did not try fries as I'm leery of any fried food. Good experience!
Wonderful gluten free buns.
Very iffy today which was a shame as before it has been safe. Told by the waitress that their fries were gf, and fried in a separate fryer. I asked for a turkey blt on a gf bun. She said fine. When the food came out, I had salad with croutons on the plate and the sandwich did not look gf at all. So I checked and they had bought be out a normal one! Good job I checked. Also the fries are no longer gf. Then I was given a salad instead of fries- which on investigation had some dodgy sauce on a little bit, buried under lettuce leaves. I did not eat that! Eventually a gf turkey blt did come, it was ok and I wasn't ill.
I wish they had gf cinnamon swirl French toast (he glutinous version is so wonderful!). Maybe one day. I ordered the eggs Benedict without the muffin and the manager not only checked to make sure it was GF, she took a picture of the ingredients so that I could read them. The Benedict was very tasty and I felt just fine after eating it :)
Food (and the Heath bar shake) are excellent!
Wonderful experience! Although there is not a gluten free menu, our amazing server, Adrianna, gave us great guidance. She checked with the kitchen about any items we questioned. The kitchen cleaned the grill for us before cooking our burgers. The garlic fries were delicious. Will eat here again!
This particular Ruby's is terrible. I ordered a gluten free burger and they gave me a bun that was not gluten free. And I even asked the waitress are you sure this is the gluten free bun? And she assured me it was and I was sick for a solid two weeks because of it. LEARN HOW TO EDUCATE YOUR STAFF
Haven't gotten sick here at all, the burgers are great. Sadly they do not have a dedicated frier so the fries are not safe
When questioned about the fries the waitress said they were gluten free. Pressed further she said they were fried in the same fryer as breaded items but that "It's not a problem unless you're really sensitive." I ordered a Bleus Burger on a gluten-free roll with a side salad in place of fries. I'm not sure if I got a regular roll or if there was a cross contamination issue, but within an hour I was very ill. I would not recommend eating here if you are gluten intolerant or Celiac.
Ruby's is in John Wayne Airport and offers GF buns. The wait staff was friendly and offered suggestions on how to customize my meal. Very fresh and yummy.
no dedicated fryer!!! no matter what the manager says. our waitress was gf and she warned us against it. have them cook your meat in a separate pan or you get cross contamination
Gluten free bun with their burger but fries are contaminated. Very reluctant to serve the gluten free burger through the window to the Seaside Lagoon,
Gluten Free Features
- Bread/Buns
- Burgers
Categories
- Diner
- Kid Friendly
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