The waiter was rather rude, asked about the milkshakes which he knew straight away were not gf (which is great) however when asking about other safe cold drink options for my son got a sarcastic look and “i don’t know, i’m not a doctor” comment to all questions. Was planning on going for lunch there later on but after the experience will give it a miss. Shame as the reviews seem positive, and obviously our negative experience was solely down to one staff member but it was such a negative one won’t be going back.
They don't have a specific gluten free menu, but they do have gluten free buns. Also, their fries are cooked in a separate fryer, but it is adjacent to another fryer that might contain ingredients with gluten. Our server (whose name was Ruby, coincidentally) has a mother with Celiac, so she was very familiar with my issues.
They offer a Gluten Free bun and when I ask the waiter if they had a dedicated fryer for the fries he said yes they have six of them and that they keep all of them separate from cross contamination. I told him clearly that I have gluten allergen and that I want to make sure. He said the fries were fried separate.I ordered a Hamburger with A Gluten free bun and I did not bloated or sick.
Their chicken tenders are made in gluten free batter. They’re fried in the same oil as everything else, so if cross contamination is an issue for you, be careful. It doesn’t hurt me, so I gave it a shot. They were delicious. I didn’t have any problems at all. I’m so excited about this!
Knowledgeable and genuinely interested in providing a celiac safe meal. Hostess not as aware but wait staff and manager very aware. Provided separate cooking surfaces for eggs and bacon and substituted a side to replace potatoes that were indicated as cross contaminated. Identified a potential issue with the bacon and made a new safe serving for me. Great.
I think that they probably learned from their experience with our family - they were honest and apologetic that they told us the sweet potato fries were gluten free, and then later (after we had eaten a bunch) the manager came over and said “do you have celiac?” Because they were fried in same frier as mozzarella sticks... they didn’t charge us for our food, and I appreciated the honesty, and the GF burgers were some of the best we have had, but we will have symptoms tonight. I hope this restaurant is safer because of this experience with our family.
Ruby’s has recently launched a new Gluten Free offering! They have a delicious and truly gluten free recipe for their chicken strips. They are using fresh, not frozen, organic chicken and a rice flour based breading. Best part- these are cooked in a dedicated fryer, not shared with other menus items that aren’t GF! Supposed to be available in other locations very soon!
Excellent service. Breakfast items were gluten free, but that’s true at most restaurants. It was nice that they had a gf English muffin available. I would not go out of my way to dine here just for the gf options.
Wow! Pretty good burger for airport food! They offer gluten free hamburger buns or will wrap it in a lettuce wrap for you. The kitchen manager cane by to ask if I was celiac or intolerant. Said the fries are cooked in a shared fryer and offered a fruit cup, side salad or bag of chips as an alternative. Said he has the cooks change gloves and clean spatulas. Burgers are cooked on a separate grill and prepared in a separate clean space. I was impressed with his knowledge and his sense of concern. I felt extremely safe. Even told him about this app and he wanted to know the name since he had no idea it existed and thought it was “pretty cool”
I've ordered the Vegwich here on their gluten free bun with the side salad (no croutons, of course) and haven't had any issues.
Cute place but I wouldn't call it celiac safe. I asked about the fries and they're made in the same fryer as breaded foods. The root beer float couldn't even be guaranteed safe, according to staff. I just let my boyfriend eat here (he isn't celiac) while I sat and drank water. Good review is because he LOVED his chili and hamburger, the view is great, and the waiter, Noah, was very friendly and courteous. He told me there were gf buns but I didn't take the chance because I'm 6 months pregnant.
This particular location at the Carlsbad Outlets has gluten-free buns. Otherwise, there are no other clear gluten-free choices on the lunch/dinner menu. There is no dedicated fryer - I was confused by other locations' reviews and thought they had a dedicated fryer. So when I asked about gluten-free options for my daughter with Celiac, our server told me right away about shared fryers and that any fried food would not be safe. we ended up ordering a burger with GF bun and a side salad. The GF bun, while tasty, was still partially frozen. Side salad came out of the kitchen with the croutons on top. We promptly requested to re-make it, which they did right away and apologized. I'm giving this place 3 stars as opposed to 2 because the server really tried to accomodate us and seemed knowledgeable. I asked him to request that the kitchen take steps to minimize cross-contamination, clean out the grill, etc., and he was happy to oblige. I also really appreciated that he understood about shared fryers and told us right away. He also knew ingredients in sauces and helped us select a burger without gluten-containing ingredients.
Now has a dedicated fryer for fries, we tested the fries with the Nima and they came out safe 😃, unfortunately we ordered the chicken sandwich with gluten free bun and that tested positive for wheat, probably from cross contamination on the grill, they grill the bun assuming with regular buns, we did not notify the wait staff, 👎 the chicken grill side came back positive for wheat 👎👎, otherwise the staff was pretty knowledgeable about gluten safety, another crappy day with celiac when ur starved
Went here after reading such great reviews. Place was almost empty. Ordered burgers with gluten free buns. Stressed the gf MANY times. Also got fries and shakes. Again, we stressed the whole gf thing and the waitress even repeated it. We got our food and Intake a bite. The bun is unlike any gf bun I've ever had. Then I notice my daughters bun looks different, and hers is falling apart, as we have come to expect from most gf buns. I realize they have given me a burger with a regular bun! I call the server over and they go get a supervisor who removed my entire plate to go check it out. By this point I'm already feeling the impact...he comes back out and offers to get me a new burger and he acknowledges it was NOT a gf bun and he's not sure what happened. They Did comp my meal, but that's not enough to make me feel good about dining there again
My son and I had a great experience at Ruby's. The burgers and fries were delicious. The fries were cooked in a separate fryer and the staff was very nice and helpful.
Had a turkey sandwich on gluten free bun, husband had burger with gluten free bun, French fries are fried in same area as everything else so I opted for a side of fruit. My father-in-law had a non-gluten free meal of an egg sandwich and potatoes and loved it.
Thus goes for ALL Ruby's diners. I asked to see a gluten free menu, they brought me out the ingredients listings for all their products. I was shocked to see, listed in big letters, on their burgers, CONTAINS WHEAT. THE BURGERS ARE NOT GLUTEN FREE, EVEN THOUGH THRY OFFER GLUTEN FREE BUNS!!!!!!!
Don't trust your waitress, there is no dedicated fryer... they will swear up and down it's gf dedicated but when you ask for the manager they say it isn't
No dedicated fryer. Gluten free buns, was offered fruit, salad, or coleslaw instead of fries
They have gluten free buns and if you ask will make fries in their own pan to avoid cross- contamination. They also will make shakes separately and hand mix. We visit often and they are always very aware and careful even though they will tell you they can't promise no cross-contamination. My son has never gotten sick and he is extremely sensitive celiac
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