I have celiac and a peanut allergy. They changed their gloves and washed their hands. He made sure he was the only one to handle my food and told me to avoid the cilantro since peanuts fall in. Very knowledge and attentive. My service dog cleared it for both gluten and peanuts. Pricing is good too.
— Gluten-free items are marked on the main menu
The food is delicious definitely coming back!
Super careful about peanut allergy as well
— Not very
— Gluten-free items are marked on the main menu
Ordered 4 meals for curbside pick-up and two of the 4 were very messed up. Being celiac and opening up my meal to see crispy onions was heartbreaking. My husbands soup had no meat in it. We were celebrating a birthday and couldn’t even eat as a family.
Have been here countless times. My stomach has started to feel a rumbly after eating here but I have no idea why because they won’t release their ingredients list. RED FLAG! But I got super sick after having their soup. STAY AWAY!
This is my favorite place to eat! I never get sick here! Get the tiger sauce! It’s yum!
Almost entire menu is gluten free and gf items marked on the menu. Knowledgeable staff. Food is great! Eaten many times and never gotten sick.
Love the teriyaki chicken and steak bowl with brown rice. Everything is GF except tortilla and chips. They were very accommodating and knowledgeable when asking about the menu. One of my new favorite restaurants. Update: I learned today they do have sandwiches and noodles, as far as cross contamination, I'd ask them to change their gloves and ask questions to make sure. My son's rice bowl had noodles mixed in the rice, which is a first, I called and learned that rice noodles are in between the two types of rice. I'm hoping it's safe for him and not the noodles with gluten. Doesn't change my opinion of their food as it is delicious, just makes me concerned for my son with celiac.
I have gone to this particular location dozens of times. They are always willing to change their gloves. When I mention I have CD, they ask the next employee in line to change their gloves as well. Luckily, there isn’t a lot of gluten, otherwise I wouldn’t be able to go since I am very sensitive. Their bowls with chicken and teriyaki are my go to!
They hay a list of what’s gf but without it they assume flour tortillas are gf so be sure you ask for corn tortillas specifically. The rest is naturally gf. Just wasn’t amazing in taste. It was ok.
They were super helpful in helping me pick gluten free options. One employee chopped me fresh cilantro because he was worried about cross contamination of the cilantro on the line. I’m so happy to be able to safely eat here.
Loved Zao!! I can’t wait to go back. They were very knowledgeable about the gluten free options as. Even recommended no peanuts because they can occasionally be mixed with the fried onions. The rice noodles were delicious and all the toppings, meat, and sauces were gluten free. I believe most were dairy free too!
Love their teriyaki rice bowl! I feel totally safe here!
Everything is gluten free except the meatballs, sandwiches, and noodles. Rice bowls are awesome. I am celiac and never reacted but I would not call in. Go in and ask them to change their gloves - Some are really good about it and do it without being asked but some aren’t.
I had the noodle bowl with the supposedly gluten free teriyaki sauce, steak, and green beans. It was the only thing I had eaten that day, so I know that Zao was the culprit. It tasted pretty good, but was not worth spending my night throwing up, and having a rash on my face for a few days. Don’t go here for gluten free.
Attempted this yesterday. Young lady making a sandwich for a patron in line ahead of us used the spoon from the meat to open the bread bun. We walked out. Cross contact nightmare. Would not recommend eating here for those with celiac. Cross contamination risk is too high. Had to add a star rating to post. One star is too many. ZERO stars from us.
this is a fast casual place, ie Chipotle style where to go down the line and tell them which ingredients you want. Nearly all the different components are gluten free, so it's easy to make a bowl that is safe (the tacos and banh mi aren't). The employee making my bowl was willing to put on new gloves when I asked (since they do handle bread and tortillas). Unlike Chipotle, where they use their hands to get some of the ingredients thereby contaminating them, this place has spoons or tongs for all the ingredients. Great flavor, especially the chili lemongrass sauce with beef and vegetables. Feels safe and tastes good.
Zao is always tasty and amazing. So many gluten free options and is marked on the menu. I always get the noodle bowl with steam and the sweet soy sauce with green beans corn and carrots and it never disappoints or gets old. I have never gotten sick here and would definitely recommend.
I ordered the salad and loved it! I just couldn't eat the crispy onions or the meatballs. It has been a long time since I could eat out and actually order a gluten free Asian salad. All of their sauces are gluten free because they use gluten free soy sauce.
I got glutened. I let them know my order was GF. I ordered a salad. No glove changes and my bowl is passed to different people down the line. I don't know if I will be back. Food was delicious though! I just hate ending the night sick :(
I've been impressed with Zao. They do rice bowls that are GF. At this store the personnel know about what is and isn't GF. They change gloves for you. The offer chicken and beef bowls. All the sauces are GF. I like the lemongrass, personally. Most of their toppings are also GF. I've eaten here 5 times without any adverse reactions.
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