Gluten-Free at O'Charley's
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September 09, 20171409 Riverstone Pkwy, Canton, GA 30114
Obvious that there is no training for GF. Only the manager had an idea, but not very sure himself, as we were asked if potatoes contain gluten when taking our order. Had to send salad back, as it was served with croutons, which we instructed to leave off. Don't risk it.
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August 31, 201765 Highlands Square Dr, Hendersonville, NC 28792
What a horrible experience. I was in town visiting relatives. I asked for gluten free menu. The manager brought a notebook which he just showed me, then proceeded to tell me that the best option was for me to order a California Chicken Salad. He assured me it would be made in a separate area with all precautions being taken to make sure my meal was safe. (I'm sure there were other options but I never was able to hold the notebook.). I decided that if that was the item recommended, I would take his advice. My family ordered from the regular menu. I specifically asked the waiter to bring mine out separately to reduce more risk of cross contamination. Well.... just before the food was brought to our table, our waiter told us that he had been taken off the floor and a waitress would be taking our table. I again asked him to make sure mine was brought separately and he assured me it was being taken care of by the new waitress. However, my family watched as the food was being brought out and mine was not in the tray but being brought out with the other meals. But the former waiter caught her, took my meal and took it back in the kitchen and waited 2 minutes then brought it out. When I was told this, I called him back over and asked and he said that it was not supposed to be picked up by her. He again said it was safe. I prayed over my food with every bite. Then things got worse, the waitress came over to see if we needed water or anything, not noticing that one person has a totally empty glass! Wanted to know how the checks were to be split. We told her but also told her that the others had ordered a meal that came with pie. She was gone for 15-20 minutes. After that long, I went looking for the manager and had to ask for him to be sent to our table. He came over and I explained what all had happened and he said that the waiter was still assigned to our table but he would see about getting the pies to go because we needed to go now. Guess what, they were now out of pie!! He told us that he would take care of the bill and apologized for our experience. Not recommended, never again!!!
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August 22, 2017
902 Murfreesboro Rd, Lebanon, TN 37090
Service has been awful both times I have been there recently. I have heard friends say the same.
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August 21, 2017364 Fountainview Circle, Alcoa, TN 37701
They were very thorough to ensure that what I was eating was safe. The manager was excellent and also assured me that he assisted the cook to make sure that the grill was clean before putting any of my food on it. Great service and lots of attention to my allergy! Highly recommend!
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August 20, 2017
2717 Scottsville Rd, Bowling Green, KY 42104
They have a binder with allergens available, but served my omelette with toast laying on top when I specifically told them I was gluten free and did not want toast or Parmesan potatoes which according to the binder have wheat in them. They did quickly make me a new omelette.
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July 31, 2017
5125 Pearl Dr, Evansville, IN 47712
Called and said there was not gluten free menu available
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June 17, 20177030 Miller Ln, Dayton, OH 45414
Sorry, previous review was for neighbori g restaurant, max and Erma's. we did not visit o'charleys. no way to delete review.
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June 11, 2017
10641 Fischer Park Road, Louisville, KY 40241
Waitresses are clueless as to what gluten free or Celiac disease means. Even after ordering a bland meal, I was served something I did not order that was not gluten free. Terrible place for Celiacs.
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May 28, 2017
3285 Cobb Pkwy NW, Acworth, GA 30101
Not a bad place to eat, but the restaurant "couldn't find the menu" for gluten free eating. Given a confusing nutritional menu that was not up to date, and all I could have was a salad. Completely disappointed.
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May 06, 20171006 Memorial Blvd, Murfreesboro, TN 37129
Had a good experience, waitress was very diligent to make sure my food was prepared correctly. I had the Cesar salmon salad. It was wonderful, salmon was very flavorful. We would eat here again. I gave them 4 stars because they don't have a designated fryer or gf dessert.
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April 29, 2017
11655 Fishers Corner Blvd., Fishers, IN 46038
When asked for a gluten free menu I got a 3 ring binder! A good amount of choices but I didn't understand why some of the dishes were prepared with extra ingredients like milk in broccoli..??.. I had the top sirloin with mashed sweet potatoes and broccoli and it was very good.
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March 01, 2017
3916 Hinkleville Rd, Paducah, KY 42001
They have no idea what gluten is. They hand you a huge allergen guide and you have to sort thru it to try to figure out what has wheat in it. No other grains are considered. Waiters look at you weird when you tell them you can't have gluten and they keep offering you things you can't have. Awful meal after only a couple choices in entire menu.
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February 17, 2017
101 Burgess Rd, Harrisonburg, VA 22801
lots of GF options. I always get a sandwich with GF bread.
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January 28, 2017
1842 Jonesboro Rd, McDonough, GA 30253
There are almost no choices and no understanding of what GF actually means so getting sick is easy. I go simply because my family loves it. I have found that I have always been safe with a loaded baked potato, the grilled steak and a salad when requested it be made fresh with no croutons. Be very cautious!
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January 06, 2017
2542 Battlefield Pkwy, Fort Oglethorpe, GA 30707
Great lunch of 6 ounce Salmon, broccoli and mashed sweet potatoes.
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December 19, 2016
1242 S Kirkwood Rd, Kirkwood, MO 63122
Ordered gluten free but got very sick. Likely cross contamination even though I informed the waitress. I will not be back.
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November 17, 2016
616 Ring Road, Harrison, OH 45030
I asked if they had any gluten free options. The waitress had to go ask the chef. The answer was "no". I ended up with a salad without crutons.
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November 09, 2016
1993 N State St, Greenfield, IN 46140
I struggle with what rating to give. There were both some positives and some negatives. Here is my story. I was on a motorcycle and a storm had just passed. There was deep standing water on the highway and I needed gas. My plan was to eat at a resturant in Indianapolis I had researched, but thought this would be a good time to allow the highway to dry off some. While fueling up, I checked my FindMeGlutenFree app and found O'Charlies had no reviews, but did have an allergen menu. In addition to Celiac, I have egg and dairy allergies. I ask for the allergen menu as I was being seated. The menu was a copy of a copy of a copy of a copy and the type was about the size of a phone book. I couldn't read it. I think if the print was larger or not a blurry copies, I would have been fine. So, I asked the waitress for help. She didn't know what Celiac was or gluten, and even her 20-year old eyes were having problems with the menu, plus it didn't make sense how it was organized. At this point, I am just about ready to find someplace else, but she called the manager over, Donny Rathbone. He also couldn't decipher the menu, but asked my needs and helped me with the menu. He made multiple trips to the kitchen to check with the chef and read ingredients. I decided on the planked salmon with vegetables and bar chips. I asked if the chips were fried in a dedicated gluten free fryer, and he said, unfortunately, no they were not. But, he said, if that is what you want, I will cook them myself in a frying pan with new oil. I asked if the vegetables were sauteed in butter. Again, he went to ask. He came back and said I was in luck, that they don't actually use any real butter in the store, only a buttery tasting soy oil that contains no dairy. My order came out, the manager made the comment that he cooked most of it himself and that he wanted to make sure that it just didn't agree with me, but also tasted wonderful. It really was pretty good, although I was not thrilled in the amount of soy they use. Anyway, had a great dinner and the roads were reasonable dry and I headed back off on my bike. Cons: The allergen menu was both unreadable and confusing. Not all the staff has been trained in food allergies (but to her credit, she knew it was a big deal and handed me off to the manager). I am concerned that a better restaurant like O'Charlies doesn't use real food ingredients. Pros: The manager took care of me and the food I ordered was delicious. So, I probably won't seek our an O'Charlies and a gluten-free safe destination, but if I happen to find myself in Greenfield, Indiana again and Donny is working, this is a viable option.
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October 31, 2016
101 Burgess Rd, Harrisonburg, VA 22801
Love my meal here. I had the grilled salmon, asparagus & mashed sweet potatoes.
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October 30, 2016
1289 Dogwood Dr SW, Conyers, GA 30012
I'd give zero stars if I could. Typically when I eat out with a large group I assume that, at worst, I'll be able to have a salad. I didn't have a chance to eat before I went this time so I was really hoping to be able to eat something, anything. But they said they weren't willing to even attempt making accommodations to prepare a salad. So I just sat there, hungry, in the middle of nowhere. If you call yourself a restaurant you should at LEAST have one option for everyone. Shame on this place. They obviously have no idea what it means to be hungry, surrounded by food, and unable to eat any of it.
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October 26, 2016
2844 New Brunswick Rd, Memphis, TN 38133
Though they seemed clueless about GF, we ate here twice with no issues with some aid from their allergen list.
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October 08, 2016
461 River Hill Dr, Ashland, KY 41101
I was nervous trying out this restaurant but was pleasantly surprised! They had a decent gluten free menu. The loaded potato soup was good. Everything tasted great and staff was very friendly.
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September 24, 2016
902 Murfreesboro Rd, Lebanon, TN 37090
They have an "allergen menu" but frankly, they're not celiac friendly. Unless you really like a plain slab of meat. Even then, I question their staff's knowledge. (The server and manager both were fairly dismissive of our concerns.) As a vegetarian, I wasn't confident that the salads would be served without croutons on top or prepared separately. I ended up watching everyone else eat. That's always fun.
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August 30, 2016
212 Indian Lake Blvd, Hendersonville, TN 37075
terrible, managers or staff knows nothing about gluten allergy kitchen manager is off today they said only 2 people have asked about gluten allergy menu
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August 18, 2016
730 W Town Center Blvd, Champaign, IL 61822
The manager and waitress did not know what gluten was. I ended up eating a plain salad and plain grilled chicken. There was a bug in my food. Would not come back again.
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August 09, 2016
730 W Town Center Blvd, Champaign, IL 61822
Worked with both Celiac issue and milk allergy. When traveling through Champaign, IL would stop again. Their allergy menu lists items due to cross contamination also.
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July 30, 2016
5500 Old Hickory Blvd, Hermitage, TN 37076
Terrible service, they didn't know anything about what I could order, finally after forever they brought back a notebook with list of what ingredients in everything. Then at end we paid cash and she shorted change by a dollar and said here I owe you a dollar we don't have change ? So you just short us? If she would have just said here but I need to go get one more dollar for you we would have said no never mind and take off as part as tip. Never got refills, couldn't get a napkin the entire meal. It was one thing after another. Food pretty good, steak was to talk under cooked but I ate anyway.
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June 26, 2016
830 Lawrence Suwanee Rd, Lawrenceville, GA 30043
Not many gluten free options, mainly steak and a few soups. I had the loaded baked potato soup and it was really good!
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May 28, 2016
3060 S McKenzie St, Foley, AL 36535
Are the ribs, green beans and smashed potatoes and it was all amazingly good! Others in our party were very pleased with their meals as well. A+!!!
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May 24, 2016
1520 W Walnut Ave, Dalton, GA 30720
Trust me, as a celiac, as of 2016, just don't. The "allergen menu" itself is crusted with stuff that's gonna cross contaminate you. Staff is friendly but completely ignorant, untrained, not knowledgeable. Drive to Chattanooga - save yourselves
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April 29, 2016
2150 Northwoods Blvd, North Charleston, SC 29406
I have been a regular of this location for a little over a year now, when I recently discovered that I have Celiac they have jumped through hoops to help me find GF options. This started about a month before the company posted their GF menu.
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April 01, 2016
160 Pacer Street NW, Corydon, IN 47112
This location has an allergen list but the waitress was very accommodating with tracking down what specifically made each entrée listed as non-gluten free. When she wasn't sure how to answer my questions about items and ingredients, she sent out the manager to help. He actually went to the kitchen and looked at labels. Simply removing croutons, tortilla strips or substituting plain grilled chicken for the 12 pepper grilled chicken was all that was needed to "fix" some salads. They were all very friendly.
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March 23, 2016
11315 Princeton Pike, Springdale, OH 45246
very little on the menu is GF...the ribs are though and they are very good if you eat pork. The GF menu is an allergen list which takes a minute to realize. ...only when you see wheat in almost everything do you realize it just shows ALL the possible allergens. one star only because there is so little. ...service is good, food is good
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March 05, 2016
923 Bell Rd, Antioch, TN 37013
Not a gluten free environment but can opt out of gluten items i.e. toast for brunch
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March 01, 2016
168 S Aiken Ln, Aiken, SC 29803
Walked in there yesterday and they only have salmon and steak. 98% of the menu items contain wheat.
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February 14, 2016
6285 Cleveland Ave, Columbus, OH 43231
Awful gf options. They are less than accommodating. Big disappointment!!
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January 10, 2016
12401 Tennessee Plaza, Midlothian, VA 23112
terrible. would only serve a side of broccoli..everything is prepackaged and delivered to the restaurant.
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January 07, 2016
110 Coley Davis Ct, Nashville, TN 37221
Terrible experiences here. Have eaten here twice within a year due to family wanting to go there. Tried to order a salad, explained no croutons, fresh bowl, etc. Found a crouton in the bottom, brought me pie to make up for it! Go somewhere else. Anywhere else!
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January 01, 2016
2150 Northwoods Blvd, North Charleston, SC 29406
they were not careful. I had to send 2 of our meals back, then when the waitress said "it will be just a couple minutes" I knew they were just cleaning off our meat. I told her they had to make totally new plates as the breaded items had touched it all. she went running back to the kitchen to stop them. I know I got a new steak because it looked different, no way of knowing if the sides were replaced too. I do not think they were. they obviously have no allergy training.
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December 26, 2015
2895 Richmond Rd, Lexington, KY 40509
Some items are gluten free,myself having celiac disease they carry a good amount of food I can enjoy, as well as my family (non-gluten free) just look over the online allergy listed menus items carefully 😊
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November 04, 2015
4505 Landover Rd, Greensboro, NC 27407
I explained celiac to my waitress, and she was excellent, however, the kitchen staff put a crouton in my salad anyway. As a joke, maybe? I'll never go back.
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October 18, 2015
2808 W Deyoung St, Marion, IL 62959
They have a "gluten free menu" but are celiac ignorant. It was obvious halfway through my meal that my food was contaminated.
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September 19, 2015
1512 W McIntosh Rd, Griffin, GA 30223
I have eaten there twice and had grilled chicken salad and was glutened both times.
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August 16, 2015
3511 Hwy 138, Stockbridge, GA 30281
Don't even waste your time. I asked for the allergy menu, good luck finding something without gluten in it. (The menu is a folder with the allergies listed and it's dirty, they could at least make new copies of it) I believe a certain type of tilapia, a certain type of chicken, steak, broccoli, asparagus, a salad and a baked potato (those may be extra, I guess because they are "premium" veggies, not sure why) are the only gluten free items.
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