Excellent service. They always clean things change gloves and work separately from other sandwiches when we go there. Probably not safe for those who are most sensitive, but works well for us.
— Somewhat
— Gluten-free items are marked on the main menu
— Not Much
— Good
Every time I go, I let them know in celiac and they make my sandwich with different tools. They do their best to not cross contaminate.
— Somewhat
— Some
— Excellent
My girlfriend is celiac and this is one of our safe places to go on a weekly basis. The store does a good job of training. I watched her food be carefully prepared on cleaned equipment by new staff and they did a great job. Been there probably 10 times this year and have never had any cross contamination problems.
— Very
— Gluten-free items are marked on the main menu
— Some
— Good
They sanitize the area with allergies and do a great job!
— Very
— Most/All
— Excellent
Ate tonight at the one in Bryant and they DO offer a GF bun which was surprisingly soft and flavorful!
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
They offer gluten free bread options. However, they frequently run out. I recommend calling ahead before ordering online or going to the store.
— Not very
— Some
— Excellent
I was told by staff this location will no longer be carrying gluten free bread.
— Not at all
— No gluten-free information on the menu
— Not Much/None
While the staff was knowledgeable and changed gloves when preparing, neither bathroom had working soap dispensers which was concerning for basic hygiene and gluten contamination reasons. Ordered a sub without the bun although they did have a gf bun option. Announced before making it that was changing gloves so I would know.
— Not very
— No gluten-free information on the menu
— Some
— Average
Not safe. They used shared veggies and do not change gloves or have separate toppings for GF sandwiches.
— Not at all
— No gluten-free information on the menu
— Some
— Average
One of the few places I trust. I tell them it's an allergy and they are very good about switching gloves, using a clean knife and plate, etc.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Gluten free subs are great! They use Schar rolls and they are truly the best! They must be heated or toasted like all gf bread to keep it’s buoyancy. Always satisfied and never feel sick! My go to 100%
— Very
— Most/All
— Excellent
They have a gluten-free sub roll. Sandwiches are NOT gluten-free. Definitely not a gluten-free facility
— Not very
— No gluten-free information on the menu
— Not Much/None
— Average
They’re able to get fresh ingredients from the back, change gloves, and wipe down surfaces. They even had a specific person doing all allergy orders. Just make sure you specify you have an allergy because they don’t take the extra precautions if you order gluten free bread without saying it’s for an allergy
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
The most unsafe experience you can have in a restaurant chain. Bread is thrown on same toaster without any cover underneath. Lettuce thrown on one sun that fall off is thrown back into lettuce bin. Absolute contamination guaranteed. Drive to Lamata where it is safer.
— Not at all
— Gluten-free items are marked on the main menu
— Some
— Excellent
I’ve never had a reaction here, the staff seems pretty cool and they’re good about listing the subs that contain gluten regardless of the bread (meatball) - the bread is good, and they offer bowls as well.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
They do have the option for gluten free but be careful with cross contamination and they gave me the wrong bread but I was able to get it switched
— Not at all
— Separate gluten-free menu
— Not Much
— Excellent
They put the gluten free bun next to a sheet bun….and they were touching as they went through the toaster.
Then they put the gluten free bun on the counter they just dressed the wheat bun, and used the same utensils to spread mayo and cut the sandwich. Was unwilling to risk what was clearly going to be a cross contaminated sandwich.
— Not at all
— Not Much/None
— Poor
They finally have gluten free sandwich bread, if you get chips make sure to read most of the baked ones and Mrs. Vickie’s are fine.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
Good GF bread here, does not turn to sand the minute you try and handle it. They seemed to be pretty good about cross contamination, I did not feel sick after.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
They used separate gloves for making my sub and put everything in a separate container!
— Somewhat
— Gluten-free items are marked on the main menu
— Not Much
— Excellent
So far, this has been a good gf experience. The man that took our order assured us that our subs can be made gf, without cc. Although we did not watch the process, our subs were delicious. We got the Italian & Club on a Sub, both with their soft & squishy gf buns.
As long as neither my daughter nor I get sick, we will definitely be back!
This place is the best about cross contamination and ensuring everything is gluten free. When requesting a gluten free bun at the counter they ask if it is an allergy or a preference. For a gluten allergy they use different gloves and often the sandwiches are uncut as they don’t want to cross contaminate with the gluten Sandwiches. Awesome place I definitely recommend.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
Have a really good gluten free bun but.. it can get contaminated by their tools or cutting areas.. the bread is the Schaar brand, which is tasty.
— No gluten-free information on the menu
— Some
— Excellent
Gluten free bun was fresh and tasty, but not all staff were familiar with menu gluten content. GF bun was toasted and I suspect it went through the same toaster as regular buns, but didn’t confirm.
— Not at all
— No gluten-free information on the menu
— Most/All
— Excellent
We decided to give this Firehouse Subs a chance after having a good experience in Wichita for gluten free. *They were so helpful!!* The employee let us know everything they do for gluten free processes. They change gloves and make the sandwich on a clean surface of aluminum foil, even when toasting. Thank you firehouse!
— Somewhat
— Some
— Excellent
10/10 they we understanding of a gluten allergy. They have gluten free rolls although I don’t know if the meatball are gluten free, everything else seems like it. They also have a allergy button on their ordering system so the staff knows
— Very
— Some
— Excellent
Ordered based on reviews that this location was very gluten-free friendly, but went in Aug 2023 and they seemed to not feel confident in the slightest or really want to look into anything or help out. Kind people, just not for the sensitive!
— Not at all
— No gluten-free information on the menu
— Some
— Below Average
They asked if we had an allergy when we asked for gluten-free rolls. And then the cashier stated he wanted to look over the receipt one more time before I paid to make sure they had all the gluten-free rolls mark correctly to avoid any issues. That was nice. The roll is decent and the sandwiches are good here. Something new was the yellow GF sticker on the basket corner marking the GF roll. We haven’t had issues at this or other Firehouse subs restaurants with the food.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
So bad I had to laugh.
We ordered subs online and picked them up. I had ordered a hot turkey sandwich on the gluten-free roll. What I got was a cold gluten-free bun with mayo, lettuce, and tomatoes. No meat, no cheese! And for that I was charged $11! I threw it away.
— No gluten-free information on the menu
Was very impressed that they knew about cross contamination. He said they would change gloves and clean surfaces. The Schar bun is amazing, soft, thin, and held together well. Best sub I've ever had. Absolutely amazing!!
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
No one in the staff could advise what ingredients are in the subs. I asked if they had any handouts listing ingredients and they had none. Left without anything.
— No gluten-free information on the menu
I enjoyed the cheese stake sandwich with gluten free bread and no mayo (I avoid soy as well). I have had it on two occasions and felt great afterword, they seemed to be very careful when putting the order together.
Will eat here in the future.
— Very
— Most/All
— Excellent
Had the grilled chicken sandwich on SCHAR GF bun. Very good with no reaction. Employee was very helpful researching the GF options for me.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
Servers changed gloves and washed knives for me. Didn’t get sick. Good sandwich, I had the Italian. Bread was decent
— Somewhat
— Most/All
— Excellent
Although I was afraid at first… the staff was amazing! They cleaned space changed gloves and got a new board to make all of our sandwiches. They took out items to make a safe meal for us. Showed us labels and never rolled their eyes. The Schar bread was a nice size and filled us! Also they use board head meat so YES they have GF options and all their dressings are KENS and YES They are GF So even though the other review says they aren’t I did my research and why would they have a GF bun with no meat??
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
They DID have GF buns. We got four. Agreed to clean their knife etc. Food went well. Happy they had the GF buns at an airport!
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Delicious as always, didn’t ask me if it was preference or allergy. Wasn’t sick afterwards. Always prefer over subway bread.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
Been here several times with no issues. Staff has always been helpful and knowledgeable.
— Somewhat
— Some
— Excellent
Super nice people, had sandwich on gf bun; didn’t feel good after even though they were careful
— Somewhat
— No gluten-free information on the menu
— Average
I visited for the first time, and was pleased with my options for eating gluten-free. I was told anything on the menu would be gluten-free, if ordered with the GF roll. I was asked if it was “preference or allergy” (Celiac=allergy), so I’m glad they know to take extra precaution for those of us who don’t have a choice in the matter. I did notice that one of their “limited time” offerings listed an ingredient that did in fact contain gluten, so I’m glad I didn’t order that. I enjoyed my meal and didn’t have any ill effects afterward.
— Somewhat
— Most/All
— Excellent
— Very
— Gluten-free items are marked on the main menu
Great gluten free bread Club on a sub is my favorite. Eat here often and love it
— Somewhat
— Not Much
— Excellent
Super yummy and will change gloves if you have an allergy.
— Gluten-free items are marked on the main menu
DONT EAT AT FIREHOUSE SUBS IN ROME PLEASE
Though they made a 89 on health department test this week they have tons of bugs
And if they see mold spots on bread and meat they will just pick it off
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Below Average
I love the gluten free subs here! I ask for Mayo on side to avoid cross contamination and I am good to go. Haven’t been sick eating here and it’s a yummy sub roll!
— Very
— Most/All
— Excellent
They offer a gluten free sandwhich on GF Bread. We’ve eaten several times and never had an issue.
— Very
— Gluten-free items are marked on the main menu
— Some
— Good
I’ve had a GF sub from here many times. They are always delicious!!!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Knowledgable about gluten allergies, and took extra precautions to ensure my food was safe!
— Somewhat
— Most/All
— Excellent
Firehouse offers the Schar brand. When toasted they are very good sandwiches. Everyone in the family enjoys eating here. No issues of getting sick.
— Somewhat
— Most/All
— Excellent