I paid extra for a gluten free bun. It literally snowed on my plate when I picked it up to eat it. The bun was also cold. When I complained, a manager offered a new bun, but said it was the product...they were all that way! I suggested they try a different product. Not worth the wait or the money!
Always safe if you let them know you need GF. They have a dedicated fryer, change their gloves, and are very considerate of cross contamination. BEWARE: the ranch is NOT GF and the only pickle that is safe is the regular dill.
I had the veggie burger on a GF bun and fries. Veggie burger is made in house and was excellent. The manager was very friendly and made sure to ask if my order was due to sensitivity or preference and plated everything accordingly. Everything was very fresh and tasty. Worth the price.
The staff seems knowledgeable about gluten allergies. They offer a gluten free burger bun that’s very good, but a little crumbly. The burgers are huge and a bit greasy but delicious. I’d give it five stars if not for the price. Did not get sick! Definitely recommend!
Delicious burger. GF bun was cut weird, really thick on top and bottom thin enough to get a little soggy. Tasted good though! Fries are gluten free. House made chipotle ancho ketchup was awesome! Housemade drinks were good too. All in all a positive experience.
Staff was nice and accommodating, I like the preference vs allergy option. Gluten free buns and fries, my husband enjoyed them both! Unfortunately though he did get sick from cross contamination, possibly from the butter roll used to toast the buns or the grill - we were not aware of it or we would have asked for his not to be toasted. Would not say celiac safe. :(
Local chain, we went to the one in Roanoke TX. Staff was knowledgeable, dedicated frier, GF buns were buttery and toasted on the griddle not their regular bun toaster. No onion straws. Cheezy fries are excellent. Salad was really good and fresh. Homemade pickle bar with like 5 different pickles is cool. Basically everything was super good except for the burger itself, mine was overdone. Otherwise it would be 5 stars. I'll still go back, and maybe try the chicken. My husband is Cealiac, I have a severe gluten allergy, we were both full and happy after dinner, no reactions at all.
Ate here because of good reviews. Checked 4 times with staff to be sure it was gluten free and was assured it was and that they were careful. Tested with the Nima tester and it came back positive for gluten. Thankful I only ate one fry
Great burgers....but my celiac son got glutened here on his 1st visit. He was excited as he said it was one of the best gluten free burgers he has ever had.... until he was sick all night. It certainly wasn’t worth it! We went on recommendation of another person with celiac, so not sure what to say.
First off, told cashier abt celiac dietary needs. She looked puzzled. So said wheat allergy. Then she said they couldn’t accommodate. So I said Gluten free. She said oh yeah we can do tht. I then asked for the mngr on duty bcz I wasn’t feeling warm & fuzzy. He assured me they had dedicated fryer & prep area plus gf buns. So we ordered same burger except I ordered GF & fries. When we got it, they had mine separated & said it was GF. Abt 1/2 thru dinner & we were thinkn they got the orders mixed. My bun was buttery & awesome & Hers was dry & flavorless. :( we did look around at other ppl’s plates & it did look like they had it right by the initial ordering process left me very anxious. My symptoms r usually not sudden & can take a few days. Idk yet if I ingested gluten. If wasn’t for tht, food was good!
Great service! I met Calvin at the front register who (although it was very busy) took time to explain my GF options and offer suggestions. The food was great! I had a buffalo burger with GF bun, and fresh cut fries. Amazing place! Next time I come to this area I will certainly go again.
This was my FIRST burger (with a bun) & fries since being diagnosed with Celiac over 2 years ago! I was informed they used a separate fryer, gluten free side of the & change their gloves!! This was awesome news!! Jeremy took my order over the phone. The food was delicious!! The bun was toasted & fries were crispy! I wish I could give more than 5 stars! Get use to my face cause I’ll be visiting a couple times a week!! Thank you!!
Had a great experience! I got a grilled chicken sandwich with the gluten free bun! So good! Bun was delicious too! They have a lot of toppings and the French fries are fried in their own fryer! We’re here on vacation so it was great being able to eat here and still feel great after!
The food was awesome, the staff was fully aware of celiac and the necessary precautions. The cooks changed gloves and cooked the food in a separate area. The staff was courteous and the food tasted great with no reaction.
I had the Happy Pilgrim with GF bun. Delicious! I am delighted to say that if my husband had not tasted the bun, I would not have known it was GF. He had the Freshman 15 made with buffalo and was over the moon about its flavor. Fries and pickle bar were also wonderful! Dedicated frier so no CC. HIGHLY RECOMMEND!
Very delicious! They have a gluten free menu online and there are a lot of options. The gf buns are really crumbly, but delicious. They ask if it’s an allergy or a dietary choice, and notify the cooks. They have the fries in a separate fryer, too! I’ve gone here several times and never gotten sick!
We asked the person taking our order about gluten-free. First she gave us a blank look and then she said, "Yeah, I don't think we have anything." We even tried to explain and gave her every opportunity to redeem herself, but she demonstrated truly astonishing ignorance and indifference. Needless to say, we left without ordering.
I recently ate at the Twisted Root. From ordering to leaving satisfied, it was a great experience. The cashier was knowledgeable about gluten and helped me order. They have a dedicated fryer so I had the French fries. I ordered a burger off the build your own menu and it was delicious. They have gf buns, too. The atmosphere is fun and edgy. My husband and two friends raved about their food and we all had a wonderful time. This is my new favorite burger place!