Gluten-Free at Ben & Jerry's
Ice Cream Shop
Went on the factory tour and it was fantastic! When they gave out samples they had gluten and dairy free options (chocolate fish from phish food and second sample was lemon sorbet). When ordering from the ice cream counter after the tour I let them know I have Celiac and the server informed me she would switch gloves, wash up to her elbow, and use clean scoops and containers. I got the triple carmel chunk and absolutely loved it!
Best experience for GF! They create a separate work space and change gloves, wash hands, show ingredients per company policy then serve. Super safe and lots of options too!
Staff was polite and there were lots of flavor options that didn't hav gluten in them. Staff was very polite and helpful.
Shop is able to accommodate no cross contact, I asked them to serve from a fresh bin and they used a clean scoop. Their website clearly states which flavors are certified GF.
Good about cross contamination. Felt safe. A decent amount of gf options.
Such a great experience, especially with the tour. When ordering ice cream, the employees change gloves and wash from the elbows down plus get new containers and scoops. They are very knowledgeable and friendly regarding allergies! Daughter was so happy to enjoy ice cream and experience the factory!! All the employees seem well trained in allergies
Felt super safe for my daughter. The GF flavors are well identified on the menu. The employee said there was no problem, he would put on new gloves, take a new spoon and open a new container which he did. They already serve in small bowls to eat with a spoon :) Delicious !
It was great the stuff was so knowledgeable. They have gluten free ice cream but it is next to the other ice cream. The waiter was so friendly he removed the upper layer of the ice cream and gave me (with a new spoon) ice cream from further down. It tasted great.
Menu is marked with GF options! Delicious!
Has an allergy binder to identify GF options. Will scoop off top layer and use an allergy scoop if you ask.
I asked if they could scoop from a new container and the server said no, because they are hard frozen and take 10-15 minutes to soften. Instead he said he would scrape off the top layer and then use a new scoop for mine. He did this and I didn’t get sick but it did not inspire confidence.
I did not ask about allergen protocols for scooped ice cream. It was busy and I was nervous about asking for a clean scoop; however, they do sell sealed pints of ice cream, including several of the GF flavors. Not ideal if you’re looking for a cup or cone, and I paid double what I could have if I’d walked across the street to get a pint from Target (same goes for buying a cup, for that matter); however…
I’m giving five stars for being to able to eat ice cream outside an ice cream parlor with my family on a hot summer evening without having to stress about cross contact or talking to staff members.
Had a great experience getting their berry sorbet. Told them I was gf, they told me they'd go into the back and use a new scoop to get it out of a new barrel. I was very appreciative.
Excellent experience! The ingredients for the sample on the tour were clearly marked. When I ordered my Coffee Coffee Buzz Buzz Buzz and specified my allergy, the staff changed gloves & got a brand new container to scoop from & used an unused scoop.
Amazing experience today! They were giving out free ice cream today so I took my kids. I mentioned my gluten allergy and they went to the back to use a fresh carton of ice cream for me! The gluten free options were very clearly marked on the menu and the staff was so helpful and confirmed that it was “gluten protected” when they gave me my order! It was very busy due to the free ice cream day, but they still took the time to keep my order safe!!
I haven’t been recently but previously have gotten prepackaged GFDF ice cream here, and also have had a cup of GFDF ice cream that they scooped from a new container. A lot of times their DF ice cream flavors are not GF, unfortunately. 4 stars because I wish they had more GFDF options, and also wish they had GF cones :).
Also, the staff at this location organized their own union and are unionized now! Scoopers United! This bodes well for the quality of service and happiness of staff and customers going forward. :)
FYI I just discovered this page on the B&J’s website that lists all their flavors that are certified GF (both DF and dairy flavors).
FYI Their website says that ice cream scooped at a shop can’t be certified GF b/c there is potential for cross contamination but that staff can open new containers and use clean scoops to reduce the risk.
https://www.benjerry.com/flavors/gluten-free
Nice allergy protocol. Staff was knowledgeable, changed gloves and got new containers for ice cream.
The menu isn’t marked and a lot of gluten containing ingredients in the regular line up. But staff was helpful, accommodating and safe.
The worker was very sweet to my daughter. She got a new ice cream bucket and a clean scooper and washed her hands before scooping the ice cream.
The worker was very helpful and got the ice cream from the back with a new scooper. Felt very safe
The employee helping me was so kind! He showed me ingredients for the ice cream that I wanted (I ended up getting vanilla because it seemed safest), and he was even willing to grab me a new tub and scoop from the back even though it was out of his way. This is the kind of service I hope for whenever I eat out!!
Good ice cream but you can go across the street to JP Licks and get gluten free cones and they're amazing.
We did the factory tour which includes an ingredient sample and an ice cream sample. Allergens clearly were listed for both, and the tour guide let everyone know if they needed an alternative they would do their best to find you one.
Both samples the day of our tour included wheat but an alternative was provided for both. Fish food chocolate pieces and special flavor were provided for me along with clear list of ingredients to ensure it was a good alternative.
The tour guide was enthusiastic about finding an alternative for me. Great experience all around!
Love it- so many gf flavors and the staff will change gloves if you ask and a new scooper is used for every flavor to prevent cross contamination would recommend if you are in the area!
Told them I was allergic to gluten and got my first milkshake in 5 years without getting sick:) they were very nice about it even though it took awhile to clean everything
They were able to provide me a list of ice cream flavors that were gluten free. The worker washed their hands and used a clean scoop, however the manager said they couldn’t open a new container of ice cream from the back, but they could scrape the top layer of ice cream off and scoop from the container in the display case. I didn’t get sick but I probably should’ve went next door to the Michigan creamery
I visited last week and can confirm that their allergy protocols are still in place. The staff member informed me that they would wash up to their elbows, put on fresh gloves, use a clean scoop to get ice cream from a new container, and use a fresh sleeve of cups to put the ice cream in. Great experience!
If you say allergy they will go in the back and get you a fresh scoop. They have a laminated paper with all of the gf ice creams they have.
Gluten free flavors marked. Server changed scoopers.
Had a delicious and safe ice cream experience there tonight. Had a list of all GF ice creams and said they would use their allergy protocol to scoop mine. Great service!
I visited the location on 2510 Atlantic ave and had a great experience! I knew going in which flavor I could have; told the friendly girl I had a gluten allergy (no one ever knows when you say you have Celiac), asked for her to use a clean scooper. She took the time to sanitize 2 scoopers in the back, use one to scrap back the top 1-2 inchof the icecream, and then used the otber scooper to scoop my icecream from the bottom layer. I really appreciate the extra time and effort she took to limit cross contamination. While there was still potential, her extra steps meant I could enjoy an icecream with my family on vacation. I would recommend knowing which flavor you can have based on the Ben and Jerry's website going in, this helped me make a choice I was comfortable with.
Wouldn’t scoop from a new container.
Asked the guy if I could get a single scoop from a new container. He said it would take too long, so he refused to do it. So my 2 year old cried hysterically. Thanks.
They have a bunch of certified gluten free flavors and when I said I had celiac the manager told me he’d go open a new container with a clean scoop, all without me having to ask and feel like a pain in the butt. So that was nice! No cone options but I think some of the toppings are gluten free.
I used to love coming here, but after telling the person about my allergy she apparently decided to hear that I told her of an intolerance instead. She ignored my telling her of my allergy and gave me contaminated ice cream I will NEVER come back!!!!!!
Fantastic experience! We did not have to indicate an allergy before when we booked the tour and during the tour they were very clear to state if you need an alternative to the free samples provided to let them know. The ingredients were clearly labeled during the tour. At the scoop shop, they followed the protocol listed in the other reviews, provided us a current list of what was available and gluten-free and even indicated that one was gluten-free but did not follow like gluten cross contamination guidelines. Opened new ice cream’s for each flavor we ordered. Fantastic experience!
A variety of certified gluten free ice cream options available! The server was very nice, and provided a list of every gluten free ice cream flavor for me to look at. Great for celiacs!
The staff took the time to look up and see which ice cream flavors were gluten free. My kids had chocolate and strawberry ice cream and I had them dairy free strawberry marshmallow ice cream.
They are so so thorough. I make the 30 mins drive on a regular basis because it’s safe and the staff is knowledgeable. They take their time. Highly recommend.
They explained their allergy protocols when I told them I had a gluten allergy. She changed her gloves and got fresh ice cream from downstairs. They were very helpful and willing to accommodate!
Has lots of gluten free options which you can view on the website. The staff seemed confused when I asked them to clean the ice cream scoop— they did and I didn’t get sick, but I was told that they don’t have separate scoops for each ice cream so you may want to avoid if you’re super sensitive!
Opened a brand new 100% gluten free ice cream for me. Very positive experience.
Had a large list of gf ice cream flavors to choose from. The girl helping us used a new scoop and was very careful with my cup. I had no issues at all!
Asked about Gluten free and was told they had no gluten free items at all. They were not willing to try to figure it out. Young children working there and were clueless.
This store will not accommodate gluten free requests. I asked for a fresh bin of ice cream to be opened with a fresh scooper and was told that the ice creams they had out were the only ones that were thawed.
They have a sign inside the shop saying, tell us about your allergies and we will accommodate you. That is not the truth. They didn’t even apologize or anything.
Scoop shop allergy protocol is to remove gloves, wash their hands up to the elbows, put on new gloves. Get a washed and completely clean scoop, and take the box out of the freezer while scooping.
They had a few gluten free options however were using the same scooper for all flavors. I had the Vegan Strawberry Marshmallow and had no reaction. To know which options are gluten-free view the Ben & Jerry’s website (benjerry.com)
They had a few gluten free options however were using the same scooper for all flavors. I had the Oatmeal Dream Pie and had no reaction. To know which options are gluten-free view the Ben & Jerry’s website (benjerry.com)
Gluten free and dairy free ice cream available.
I’m celiac, I avoid dairy and grain. I alerted the staff of my diet restrictions to avoid cross contamination and they were able to accommodate to make sure I had a safe experience. I tried the Strawberry Marshmellow! Sooo goood! It’s made with Sunflower!
I love going to this Ben & Jerry’s! Although this isn’t a dedicated space, the staff is knowledgeable about allergy accommodations for gluten and other allergies. They will open new boxes and toppings just for you! I love Phish Food & the coffee flavor
Gluten-Free Features
- Dessert
- Ice Cream
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- Kid Friendly
