We got glutened!
After getting a GF menu and asking for gf and df meals, my daughter ordered the ahi tuna. The chef was in an interview so someone put soy based sauce on the plate.
It sloshed on her asparagus. (Mind you they had already remade the meal since someone put butter on the last plate but they caught it before bringing to the table.)
I asked a server just to confirm that the sauce was gf. He asked someone and said it was. She started eating it.
Then the manager came over and told my daughter it is not gf. They comped her meal and offered to make her another one. He asked her if she’s going to get sick. She told him yes and that she has celiac disease and is allergic. He was unfamiliar with celiac disease.
I explained that we pick restaurants of this caliber thinking that they have better practices.
He was sincerely apologetic and said they have procedures to avoid this but it slipped through the cracks due to the server not wanting to interrupt the chef.
What a fiasco!
— Not at all
— Separate gluten-free menu
— Most/All
— Average
Love the GF bread served warm GF menu available GF lunches and dinners are delicious especially Parmesan crusted chicken
— Very
— Separate gluten-free menu
— Most/All
— Excellent
The food was delicious! The gluten free menu was very large. They had super yummy gluten free bread to start. 11/10 recommend the ahi tuna!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Gluten free menu is huge! I have Celiac and never been sick. Separate kitchen for allergies.
— Yes, the establishment is dedicated gluten-free
— Good
MASSIVE gluten free menu and knowledgeable staff! They even offered gluten free bread during the bread service and brought it out separate— it seems small but I always loved getting bread at restaurants pre-celiac so it was really special for me to be included again. Everything tasted delicious, a little on the pricier side but perfect for a special occasion or night out!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Extensive gluten-free menu. Excellent food! Knowledge, helpful, welcoming staff. You can never go wrong dining here.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Great precautions and GF menu
— Very
— Separate gluten-free menu
— Most/All
— Excellent
They had a pretty good sized gluten free menu. I had the blackened blue cheese steak salad and the flourless chocolate tart for dessert with no reaction. I will be back!
— Separate gluten-free menu
— Most/All
Apart from being absolutely beautiful and classy, they have a separate gf menu, I had a burger with gf bun and it was great!
— Separate gluten-free menu
— Some
— Excellent
Had an AWESOME server who brought me the gluten free menu and then immediately brought out some bread for my boyfriend and a gluten free bun for me. Food was some of the best I’ve had in a while. I got gf pasta and a gf Ceasar salad.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Update2023- Still good just make sure you tell them clearly about celiac, needing gf, theres a green gf menu. Update sept 2020 some of their ingredients have changed. I have soy allergy and now have very few gf items I can have so sad Update Aug 2020- loveeee parmesan crusted chicken and Mexican drunken shrimp may 2020- Doing Delivery and pu limited menu. Make sure you get gluten free menu and explain u have celiac. If you have more allergies then ask for gluten free allergen menu. They are not very up to date with what has soy. I have gone many times in the past year and ask for that menu as well as Ingredients. My servers have been wonderful. Love the wine and wine tastings. 2019-The food was ok. I wouldnt get the fish again. It took along time to get our food. Its a very pretty place. Update May 2019 I had great service and wonderful lunch
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Large gluten free menu with a variety of options. The atmosphere was great. The restaurant has gluten free bread and brought me my own butter without asking. I would definitely go back.
— Somewhat
— Separate gluten-free menu
— Most/All
— Excellent
We loved this place! Nice outside seating area, an enormous # of wines, & an extensive gluten free menu. My sweet corn-tomato risotto with other veggies was delicious, & there was enough to save for dinner, too. I had a glass of the red wine that was recommended to go with that entree, & it was delicious. Highly recommend this place!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
We were accompanied by our gluten detection dog. They had gluten free bread which was good and our meal was off the GF menu. The dog “all cleared” the meal except for the butter dish (could have been cross contamination from handling or a couple crumbs in the butter). We asked for one fresh prepared and he cleared it. We’d be very comfortable going back with the dog as back up and cautious without him.
— Somewhat
— Separate gluten-free menu
— Most/All
— Excellent
i’m not even sure where to start.. we had an amazing waitress who made sure everything i ordered was gluten free. brought over a delicious gluten free roll with butter so i wasn’t left out. i never felt unsafe (as in getting glutened) and everything was amazing!!
— Very
— Separate gluten-free menu
— Some
— Excellent
Fantastic meal as always! Great menu, super safe! Lots of options to choose from!
— Very
— Most/All
— Excellent
Food was excellent. There’s a decent number of options for gluten free, including bread, which our server assured me is prepared separately. I didn’t even ask, she offered GF bread as a starter while we looked over the menu.
— Very
— Separate gluten-free menu
— Some
— Excellent
— Very
— Separate gluten-free menu
— Most/All
— Excellent
I had an incredible experience at Cooper’s Hawk! They took extreme care in the kitchen and even the manager came over to ask for patience while they cleaned and prepped the kitchen for my GF order. I was handed a lengthy exclusively GF menu with everything from appetizers and salads, to sandwiches and burgers, to an extensive list of entrees for lunch and dinner. There were even GF kids menu options.
I was offered GF bread while the rest of the table was given pretzel bread. The GF bread was fresh and fluffy and really tasty. I can’t even remember the last time I was given bread before appetizers like that. I usually have to sit and watch everyone else eat. The server also brought me fresh plates, napkin, and cutlery so there was no risk of exposure from what was sitting on the table beforehand.
I ordered the lettuce wraps and a mojito as my appetizer. They were both phenomenal! The drink was refreshing and not overpowering. The wraps were fresh and crisp and full of flavor.
For my meal I ordered the short rib risotto. GF risotto is so difficult to find that I was thrilled to see this on the menu. The meat was tender and the sauce was hearty and deeply delicious.
I was too full to enjoy dessert but they had several GF desserts on the menu, too. I can’t wait to go back!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
My food tasted so good… because it had gluten in it! I have celiac and was assured by the wait staff that they take it seriously to ensure a safe eating environment. I’m sick now sadly.
— Not at all
— Separate gluten-free menu
— Not Much/None
— Poor
Amazing!
They had a Gluten Free menu. Make a reservation it's very busy. Thez got us in same day. The hostess even came by to see if we enjoyed our meal.
The staff was fantastic.
The kids Mac n cheese was the best any of us have had. Kids meals even clearly marked.
We loved having a balanced meal option, good food and gf bread.
If you read these reviews and are on the fence just go!!!
— Separate gluten-free menu
I want too love this restaurant, but I was given a regular dessert, even after ordering off the gluten free menu, reminding the waitress of my allergy and asking her to notify the kitchen and to change gloves. Yeah, yeah, yeah… she said she did. Well, I got home and had the regular dessert, not gluten free. Found out after the first couple bites. Manager was accommodating with a free meal for the future, but only after I drive back to the restaurant with the dessert! Sigh.
— Not at all
— Separate gluten-free menu
— Most/All
— Excellent
I’m diagnosed celiac. They had a dedicated gluten free menu. The server confirmed gluten allergy. They had many appetizer and main course options. I got the side Caesar salad, filet mignon with mashed potatoes and broccoli, and a dark chocolate truffle for dessert. The food and wine were AMAZING. Service was great too. Will definitely visit again.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
They have a separate gluten free menu with multiple options. They also bring out Gluten free bread. Service was very good and atmosphere very nice as well.
— Somewhat
— Separate gluten-free menu
— Most/All
— Excellent
Huge GF menu to choose from. They bring GF bread to the table to start. Food and service are very good.
— Very
— Separate gluten-free menu
— Most/All
— Good
Waiter was horrible. I honestly think he was high. I have been to several other locations and never had an issue at any of them and food was always good. This location is different. Food was not good and my celiac daughter was sick the next day. All she had was a salad. She has eaten at a different location and was fine.
— Not at all
— Gluten-free items are marked on the main menu
— Some
— Poor
Vast gf menu, never gotten sick as staff seems knowledgeable
— Very
— Separate gluten-free menu
— Most/All
— Excellent
They have a dedicated gluten free menu which had a ton of options. Plus they give free gluten free bread which was very good! The servers were very knowledgeable and the food was delicious. Totally recommend.
— Somewhat
— Separate gluten-free menu
— Most/All
— Excellent
Wonderful. Our server was new but, it was still a wonderful experience.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
So glad we came here, what a treat to have amazing gluten free bread to eat while the others ate their bread. The GF pasta is amazing and there are several GF desserts, highly recommend. I am celiac and did not get sick, staff is highly knowledgeable
— Very
— Separate gluten-free menu
— Most/All
— Excellent
I would drive hours and hours to eat here again - it’s THAT good!!!! The S’mores dessert was amazing. I’ve never had broccolini cooked that well or mashed potatoes that were as creamy as theirs.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
YAY for a fairly large GF menu thats’s Vegetarian/ Pescatarian friendly. I ordered the snapper with asparagus and mashed potatoes and was also given a warm, fresh tasting GF roll as a replacement for their bread that was very good. My server was knowledgeable of the Celiac protocols and assured me that my meal would not come in contact with Non-GF surfaces or utensils during preparation.
Dinner was delicious and I did not have any Celiac ‘glutening’ symptoms the next several days after eating here.
— Separate gluten-free menu
Real nice gluten Free menu Really good GF burger
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
Great with allergies and really good food. I do takeout a bunch and its good too. Make sure to pick the GF version if you order online. Also they tend to forget things on takeout like salad dressing so check your order! Also gf bread is so nice to have
— Very
— Separate gluten-free menu
— Some
— Excellent
Hubs and I went on a date!
They had a fully gluten free menu. Our waitress was amazing. She asked about everything. I told her I had celiacs. She wrote it down, that they need to wipe down and change gloves.
Comes back with a fully gluten free bread for me...that was delicious.
She even gave me 2 full gluten free loaves free of charge to take home.
Best experience I've had so far since being diagnosed
No issues next day!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
My husband and I are currently fighting cancer and we drive from St. Louis to Chicago every other week. I have found that there are not restaurants to get to easily from the Medical center and there is nothing for me to eat. So on our way through each week we look forward to a GREAT and SAFE meal at Cooper's Hawk, New Lennox and then we order a take out meal for me to take into Chicago to eat the next day. The waitresses are all very careful and caring. I do not get cross contamination and I am well fed whie my husband undergoes treatment. Thank you!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
This place has a separate, extensive gf menu. The staff seemed knowledgeable and the food was delicious. We all loved the gf bread, and the meal was delicious. The service wasn’t great but that was because they were very busy. I would definitely come back
— Somewhat
— Separate gluten-free menu
— Most/All
— Excellent
Our waiter Dom was knowledgeable. He made me feel at ease. They have a separate prep area. Just a little tip. I hear a lot of people complaining getting sick from the bread. I always tell them to keep it in the bag and I will open it at the table myself. Never had a problem that way. Think smart. Lessen your contamination risk.
— Very
— Separate gluten-free menu
— Some
— Good
Staff was great, and the short rib risotto is really good!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Amazing food and wine. Completely safe for me, who has celiac.
— Very
— Separate gluten-free menu
— Some
— Excellent
Had the sausage and chicken GF pasta. Great tasting food, although came out a bit on the cooler side. The service was great until it got mildly busy, then slowed significantly. Luckily it’s a beautiful spot and was nice to sit for a while! The do have a separate GF with lots of delicious-sounding options and plenty of desserts too! Took the Napa Chicken Salad home for lunch the next day, and it was absolutely amazing!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Food looked good. Great selection of wines and drinks. Very nice selection on their separate gluten free menu. The rice was crunchy both times I went and I had a gluten reaction both times.
— Somewhat
— Separate gluten-free menu
— Most/All
— Good
Had a great server but my tuna came out with the soy sauce on the side even though it was ordered GF. I got a dessert to go and had two good bites when i realized it had graham cracker crumbles all over it. Am very sick now
— Not very
— Separate gluten-free menu
— Some
— Excellent
I have dined here 3 times while on our way to Chicago and I have been served by knowledgeable staff. I enjoyed the crusted Parmesan chicken, grilled chicken sandwich and steak medallians. One waitress was even celiac herself!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Have eaten here a couple times and only had 1 miscommunication about croutons on a salad and they fixed it right away. They have gf bread if you ask for it and lots of dessert options as well
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
Food was delicious! Everyone at our table loved their meal.
— Separate gluten-free menu
I have celiac disease and am very sensitive to gluten. The restaurant has gluten free menu with many options but it is not celiac friendly. I talked with my server and she was knowledgeable about celiac. but eventually I had a severe symptom after eating there.
— Not at all
— Separate gluten-free menu
— Most/All
— Average
Loved that they have a gluten free menu! So many choices and they seemed to really care about my allergy!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Great food, wine and knowledgeable staff
— Very
— Separate gluten-free menu
— Some
— Excellent
Amazing GF restaurant! Lots of options and food was delicious. Highly recommend.
— Very
— Separate gluten-free menu
— Most/All
— Excellent