Gluten Free at Shake Shack

When I asked if they had a gluten free menu, they told me no, but they could give me a burger in a lettuce wrap. She asked if it was for a gluten allergy (which I know celiac isn't really an allergy, but I just said yes)when I said yes she called to the back that a gluten allergy order was coming back. When I asked if the shakes were gf, she asked someone. They went to the back, came back and said yes.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for breakfast/brunch
• Good for kids
• Good for lunch
• Good for takeout

Their fries are fried with gluten items. Gluten free buns on hamburger is good.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Roll the dice at Shame Shack if you want. They'll ask you if it's an allergy when you order a gluten free bun, but they don't really know what that means. I've asked different people there if the fryer is shared and got different answers. Really though, this chain just isn't very good.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

I have been GF for 4 months now. The gluten free bun here is one of the best I have ever had from a restaurant. They also made it a point to ask if I had an allergy or if it was preference. When I said allergy, they made sure to pack my burger in a separate bag and took noticeable measures to ensure no cross-contamination. Would recommend this location!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for lunch
• Good for takeout
• Offers online ordering
• Offers outdoor seating

I’ve eaten here a few times and have been told something different each time about the fryer. When I only got a burger, they were very good about glove changes and minimizing cross contamination. The next time I went (when I was told the fryer was safe), I got fries with my burger. Symptoms ensued :( Burgers are safe if you tell them it’s an allergy/Celiac, fries are not. It all tastes REALLY good though!!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

If I could give zero stars to this place, I would. I am such an easy going person and easy to please. I was excited when I read reviews on this app about how accommodating the staff and business was. My husband and I waited in line 30+ minutes and even saw that behind the counter the staff had a “directions” card on how to ensure that cross contamination does not occur. Meanwhile, I was singing their praises while waiting in line. Once we get up to the front, I let them know I have a gluten allergy so if I could do the dedicated fryer option and gluten free bun that would be wonderful. The lady at the register was unfriendly and said we have no gluten free options here. Everything is contaminated. I said, everything? You don’t have any options at all? Then she turned to another staff member to ask and she was equally as unhelpful. Both simply said no, and just stared at me. No help, advice, nothing. Soo disappointed by this. I look forward to giving good reviews on places when they accommodate gluten free because I know it’s a big deal and takes extra practices to ensure it is safe to eat. I am beyond appreciative of those and was truly looking forward to trying out a new place but evidently that was not an option :( won’t be trying this again or recommending to others.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Excellent GF buns

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

This place really only serves shakes and burgers, but I love that they do a gluten free bun, not an awful lettuce wrap. Online you can order the gluten free bun, but to have them *go all out* you must tell them “I have a gluten allergy”. It is also egg free which I need!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Offers online ordering
• Offers outdoor seating

Was trying to find a local burger joint, but couldn't find one that felt safe enough, so I went to Shake Shack. I have eaten at other Shake Shacks with no issue and it was no different at this location.Used the app to order, good experience, staff was friendly. You can add "Gluten Allergy" alert to every item, Gluten Free bun is $1 add on.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Dedicated fryer, had a good burger with no cheese and no bun. Plate was marked allergy and the person that made my food delivered it to the table. They asked me if I had an allergy or a preference to not have gluten and dairy.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for lunch

gf buns are available for almost every burger. i’ve eaten there multiple times and never had a problem!!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The manager was extremely knowledgeable about what I could and couldn’t have; he made me feel so comfortable in eating there and made sure my food was good to go. 5/5 stars, will go back!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

If you order at the kiosk you can select which allergies you have and it will tell you which things are safe. When you select that you have an allergy the manager comes out to speak with you about it and checks your order. The manager also followed up with me to make sure everything was correct!

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I ordered through uber eats. Food was good, and I could select “gluten allergy” when ordering my meal. I did not get sick.

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for lunch
• Good for takeout
• Offers delivery
• Offers online ordering

The gluten free bun is the best I have had. They immediately ask if GF is “allergy or presence” so they have had some training.

That said, not sure this is the best protocols for safety. I have never had a reaction here but I am very careful when talking with them.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for lunch
• Offers outdoor seating

GF bun is great (they actually heat it up for you) & ask if it’s an allergy or a preference. The fries I’ve been told are now GF in their own fryer, but I’m not a big French fry person so I haven’t checked.

Celiac friendly?

Yes

Staff knew about gluten free and asked if it was a preference or allergy. To me that meant they were going to handle my order differently.

Gluten Free bun was dry, but show me a gluten free bun that's not LOL.

Fries are cooked in vegetable oil which is a no no for me due to cross contamination with winter wheat usually grown in the same fields as soy beans.

No problems after eating there.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for takeout

Love the fact that when they didnt knoe / understand they asked. Nondedicated fryer. Fries therefore are NOT GF. Also love that they made sure the line cook knew about the GF allergy.

Celiac friendly?

Yes

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

When mention GF bun, staff asks if it is an allergy or a preference.

There isn’t much GF but they do have GF buns for burgers and some shakes are GF. The fries aren’t though so watch out for those.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for takeout
• Offers online ordering

Best gluten free burger buns and very fast for take out! Staff is clean and masked for COVID.

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The GF bun was excellent and in general they make solid burgers. I don’t know if they have a dedicated fryer for fries, so you may want to check as I’m not celiac.

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Unlike the previous reviewer, I didn’t mind the GF bun - it was a nice change from the standard, overly-dense Udi’s bun that most GF restaurants offer. That being said, the bigger problem is, by far, the quality of the food. The meat in the burger was soooo unbelievably greasy that my son and I were almost instantly sick to our stomachs after eating it. The patties were thin, extremely salty and, as previously stated, drenched in grease. If you are looking for GF fast food, you may not mind, but I certainly won’t be eating at this chain again. I regretted the decision to eat here almost as soon as I finished my meal.

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Good burger with surprisingly good bun. I don’t think anything else on the menu is GF, but that’s enough to keep me happy. The ordering process is a little unusual in that it is done on tablets at kiosks. You need to make sure that you specify GF bun AND add allergy instructions on your order. I’ve eaten here several times with no ill effects.

Celiac friendly?

Yes

Gluten free buns available. When ordering burger they asked if it was an allergy or preference. Felt safe having my daughter eat here.

Celiac friendly?

Yes

This recently opened and it’s a great space. Service has been slow but hopefully will get better as they really get going. GF buns, but can’t have the fries. Milkshakes can be GF depending on the kind but I guess there’s always a risk since they do cookies etc in some kinds. But the burgers are tasty!

Celiac friendly?

Yes

No fries. They share oil with other things.

Celiac friendly?

No

Fries are not safe for celiac but this place has a good burger and a GF bun. I have celiac and have eaten here a bunch of times. They are careful, separate my food, and I’ve never gotten sick from it.

Gluten free buns and lettuce wraps are available for the burgers. The gf bun was really good!

Only the bun on the burger was gf, not the rest of it. Stay away if you have celiac

Celiac friendly?

No

The staff that rang me up seemed knowledgeable and the burger was yummy. You can’t eat the fries, though, and their shake sauce has gluten in it. I was a little thrown off that my bun was grilled, as I don’t know if that was safe, and I’m used to being told places avoid the grill because of cross contamination. I felt tired after, but no other intense symptoms. So, I think I got a bit of cross contamination there, but not as bad as I usually react. Maybe inquire more than I did about cc.

The staff was very friendly and enacted the gluten free allergy protocol all changing gloves and putting the gf burger separate from the regular burger!! Plus it’s delicious!!

Celiac friendly?

Yes

Ordering is done by you on a tablet, so no chance of messing up the order. They have separate entry for gluten and wheat when checking off the allergy list, and when you flag them, a staff would come check your order to make sure that what you ordered are indeed OK with your need. GF buns were delicious and so was the burger great for semi-fast food.

The staff is very friendly. When you order the gluten free bun, they ask if you have an allergy to gluten and then make an announcement to the kitchen if you do. The burgers are delicious and the bun is really good! Some of their shakes are also gluten free. They have an allergy menu list with all the allergies and what you should stay away from.

Got the gluten free bun and veggie patty which they assured me was gf. Definitely was not and I had the most painful month-long glutening. F shake shack

Celiac friendly?

No

We went just for ice cream. There weren’t a lot of options for my daughter with Celiac Disease, but the staff was knowledgeable about what she could have and it was prepared separately. The only ice cream option we felt was safe for her was the custard without any mix-ins. It’s good custard though.

Got cross contaminated last time but have had one meal that ha no cross contamination, just have to run the risk at this place

The burger and gf bun were great! The fries were questionable and after seeing mixed reviews I did not eat them. Great place for a good burger

Do not know if they have a dedicated fryer for the fries but I did have a burger and the bun was not bad for gf.

The burger was delicious. It came on a GF bun. Sadly, can’t have the fries because of the fryer used. The staff was extremely helpful. Excited to return here in the future.

Went straight to the counter to ask questions, the girl seemed unsure, but the manager came right over. We went over the options together and my son had a cheeseburger on a GF bun and some soft serve vanilla straight from the machine at the back. The manager actually prepared my son’s food himself to make sure it was done properly, and to put me at ease, and it was on its own tray. A little disappointed they don’t have a dedicated fryer, but not surprised with the breaded chicken items on the menu. Great service, though.

Celiac friendly?

Yes

My go to guilty pleasure!! They have allergy protocols in place and are always very nice and accommodating

I am a very sensitive celiac and felt instantly sick after the first bite of their gf burger (no sauce). The cross contamination must have been very high. No dedicated deep fryer for French fries either. I will not be back.

Celiac friendly?

No

Love the burgers! 🥰 the bun is amazing 😉

Celiac friendly?

Yes

The GF buns are tasty. They told me the GF buns are warmed on the griddle where they do the meat and cheese. The gluten buns warmed in a separate area. I didn’t get sick. The fries share a fryer with gluten so no fries.

All you can get that is safe is the hamburger. Fries and shakes are subject to contamination.

Delicious, gluten free buns for your cheeseburger! So over lettuce wraps

Celiac friendly?

Yes

Shake Shack’s bun is so close to looking and tasting like a normal counter restaurant burger, it’ll have you second guessing if they somehow made a mistake. They do ask if they gf bun is due to an allergy and will make the necessary adjustments when handling to ensure there is no cross contamination. Had my first SS burger at JFK during a long delay and was sooo impressed I frequent the ATX location now. Haven’t had the fries because they are crinkle cut which just remind me of cafeteria fries.

Celiac friendly?

Yes

GF options for burgers include GF buns and lettuce wraps. Husband is gluten intolerant and it was fine. Daughter has celiac and we did not risk trying the bun. (Curious to hear others’ experiences before we take that plunge!) Burgers came in a paper boat with all buns touching... but we didn’t give specific instructions beforehand. Maybe could have avoided that cross contamination with proper communication, as staff seemed nice and accommodating. Dedicated fryer for their delicious crinkle-cut fries.