It's not our first time at Ottos but it's our first time at this location. My number 1 rule before eating is to NOT go to the restroom. There's is nothing more than an appetite killer than a nasty restroom. Nasty restroom, nasty kitchen. If they can't clean the bathroom properly, guess what? The kitchen must also be horribly disgusting. AND I broke my rule. First off, the toilet was disgusting like it hasn't seen a toilet brush in a while. The water bottle container had white and black stuff stuck on the inside of the bottle. So we didn't drink the water. As for the food, it was just ok. We ordered meatballs appetizer and gluten free pepperoni pizza. The meatballs were tough and not tender at all and it came out luke warm. The pizza was a nightmare. It was so doughy and undercooked. We paid $15 for the pizza and it was quite disappointing. The dough was frozen pre-made so it was tough. If they can't do gluten free right, they should just not offer them.
This is a very popular pizzeria. I wish I could eat there, but we cannot. The staff is very knowledgeable and they made it very clear that it’s not safe for celiac’s. But across the street from them in Brookline there is Oath Pizzeria, which is fantastic! And as with them, the staff at Oath is very knowledgeable and pleasant.
Well, they advertise a gluten free crust, so I thought I would give it a try. I ordered online with a note that I have celiac. Someone called me to cancel my order because they said that they aren't "THAT gluten free. I appreciated their honesty (some places would just serve something that makes you sick), but if someone didn't make it a point to specify that they had celiac and just trusted that gluten free is actually gluten free, it would be a problem.
Extremely irresponsible- they don’t tell people they are not celiac/allergy safe. Flour is everywhere. Someone thought it was safe to take my little one there because the waitress said it was “gluten free”(!!!) and she just threw up.
Update. When I ordered gf pizza recently, they called me and told me If I am sensitive with celiac, I should not order their pizza. ..... I will not be ordering there any longer based on their recommendations.... When we want good gf flat pizza, it's Ottos. The toppings are delicious and when non gf ppl eat my pizza, they say it's awesome. Good to know.... I forget what it's suppose to be like
They gave me a # to put in front of me so they could bring my pizza. The waitress came so quickly (wasn't too busy) put down my pizza and said tortellini pizza and grabbed my #and went off. No chance for me to tell her it was wrong. Finally got another waitress and she was confused why I ordered GF pizza with tortellini. I told her I did have a wheat allergy and knew I couldn't eat tortellini so I would never order it. She made another one. I thought it tasted pretty good but after eating it I got sick. Cross contamination.
Finally GF pizza done right!!! Even tasted great warmed over!! I told them I had a food allergy and they took precaution to clean the area they were making my pizza on. I did not get sick and I can't have any cross contamination. I will get very sick. The crust was thin, crunchy and buttery! I had the mashed potato and bacon. It was great! Will go back!! Definitely a better experience here then there Comm Ave location!!
Ate here a few times without incident, and it was tasty, great topping combos. But I got a terrible reaction the last time (when ordering delivery from the BU location). I skip Otto for Stone Hearth Allston now, and haven't had a reaction so far. They have better kitchen prep practices by far.
I saw the disclaimer for celiacs so I called ahead to see whether they could try to keep everything as separate as possible - the manager said they could and would keep it separate. When I placed my order I asked the waitress twice to make sure everything was separate. The food tasted great but I felt pretty sick after. As the menu says Ottos is not suitable for celiacs.
They do not have a separate prep station for their gluten free pizzas. If you have celiacs I would not recommend getting their gluten free pizza because of cross contamination. Staff did point this out and they state it online.
I ordered 2 gf pizzas a few weeks ago. One had chicken and roasted pears with fontina. The other had mushrooms and bacon. The toppings and flavor were phenomenal. The crust was just ok. The usual for gf pizza crust. But sick, dear lord!! I would NEVER order again. EVER. Looking back, I wonder if they know what gluten free actually means...
I think the GF crust is awesome - but you have to be into thin-crust pizza. If you are, it's delicious! Flavorful and crispy. They have a warning on the menu for celiacs about possible cross contamination, but I have yet to find a place that offers both GF and regular pizza and doesn't throw out such a disclaimer. I have celiac and had no issues, but it's something to consider. So good!
Give them 3 stars for trying to accommodate but BE CAREFUL if you have allergy or intolerance to gluten because there is some serious cross contamination. On all three occasions I tried the gf pizza I had bad reactions that night or the following morning. Lesson learned. After notifying them they have since changed the online menu to say that you shouldn't eat here if you have gf allergy or celiac.
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